Grand Eastern Hotel
6.4

Fair

120 Guest reviews

6.4
Fair
120 Verified Reviews
Read all reviews
Cleanliness6.4/10
Service7.4/10
Comfort6.4/10
Condition6.0/10
location8.8/10
Neighborhood6.8/10
Value8.0/10
Amenities6.2/10

Cnr Gibson and Rasawa Street, Labasa, Fiji the Fiji Islands. See map

Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Business facilities
Banquet facilities
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Hotel Description

With a stay at Grand Eastern Hotel in Labasa, you'll be in the business district, within a 10-minute walk of Subrail Park and Sangam Temple. This hotel is 1.3 mi (2 km) from Labasa Sugar Mill and 7.5 mi (12.1 km) from Nagigi Snake Temple. Make yourself at home in one of the 24 air-conditioned guestrooms. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available on request).

Hotel policies

No cribs (infant beds) available

No elevators

Professional property host/manager

Guests must provide health documentation

Guests must provide proof of COVID-19 vaccination

Minimum age for proof of COVID-19 vaccination requirement: 18

Property does not offer onsite COVID-19 testing

Pets not allowed

Service animals not allowed

Check-in from: 1:00 PM
Check-in by: 10:00 PM
Minimum check-in age: 18
Check-out by: 10:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available
  • Essential workers only - NO

Important information

You need to know
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 18 and up.
Special Instructions
Guests must transfer to the property via Airplane and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Minimal age
18
Optional fees
  • Fee for continental breakfast: approximately FJD 12.50 per person
  • Airport shuttle fee: FJD 150 per vehicle (one-way, maximum occupancy 10)
  • Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Airport transfers

Dining services

Concierge

Laundry

Entertainment

Smoking areas

Business facilities

Banquet facilities

Accessible facilities

Other

Concierge services

Airport transportation (surcharge)

Conference space

Breakfast available (surcharge)

Laundry facilities

Garden

Safe-deposit box at front desk

Free newspapers in lobby

24-hour front desk

Wedding services

Designated smoking areas

Number of restaurants - 1

Number of meeting rooms - 1

Number of outdoor pools - 1

Number of bars/lounges - 1

Number of poolside bars - 1

Terrace

Mosquito nets

Reception hall

Wheelchair accessible (may have limitations)

Wheelchair-accessible registration desk

Hotel reviews

6.4
Fair120 Verified Reviews
warning-sign.svg
Cleanliness6.4/10
Service7.4/10
Comfort6.4/10
Condition6.0/10
location8.8/10
Neighborhood6.8/10
Value8.0/10
Amenities6.2/10
6/10
Fair
shunil, 02 Apr 2025
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It's very close to the restaurants, can easily access taxi's. Free transfers to and from airport

10/10
Exceptional
T., 29 Mar 2025
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Great service and professionalism

6/10
Fair
bernadette, 14 Mar 2025
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be careful- don't book this hotel through wikipedia - we booked n payed for the deluxe room but they gave us the standard room and no refund- not right

4/10
Poor
Jatesh, 27 Dec 2024
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The space was really dirty, furnitures and bathroom were falling apart. The hotel and space around was really noisy.

2/10
Poor
Shelly, 27 Nov 2024
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I made the mistake of booking on this hotel. Its dirty,bugs,flying rochas.sheets had stains. The staff n security were very nice. I couldn't change rooms, since all were booked. Sister hotel was same except no wifi. I had to leave the next morning to a different hotel.

10/10
Exceptional
Savanagh, 18 Nov 2024
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Fantastic highly recommend

8/10
Excellent
David, 18 Nov 2024
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Central to town and shopping market area out front. Food was very good.

8/10
Excellent
Michael R Kumar and Reena, 16 Oct 2024
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Great staff great service

10/10
Exceptional
Nima, 10 Oct 2024
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Excellent and nice knowledge staff.

6/10
Fair
Rhonda, 03 Oct 2024
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It is a nice setting around the pool. However the hotel has decided to open the bar and this pool area to the public, which is fine, but this area is very close to superior rooms. There were large groups sitting around the pool, drinking beer, in the evenings. I found the noise and the amount of large groups sitting around outside my room, to be quite uncomfortable. Added to this the superior room does not have glass windows. It has wooden shutters which means, even when closed, it is very hard to block the noise from pool area out. I have to say the staff were lovely. I do think the hotel needs to consider it policies in balancing the needs of guests with the opening of the bar to the public. Perhaps consider a specified area for outside guests who want to access the bar.

10/10
Exceptional
Vicky vinash, 16 Sep 2024
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Very good and safe to stay everything near by shopping transport and walking distance every quiet I not need to contact any staff for my stay in the hotel

4/10
Poor
Aman, 06 Sep 2024
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Property is in dire need for renovation; bathroom tiles are falling/missing, old tapware, chest freezer rusted. Simply, property would do well with thorough renovation.

8/10
Excellent
Sanford, 05 Sep 2024
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Swimming pool open to non guests very dirty

2/10
Poor
Roshni, 29 Aug 2024
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The rooms are very dirty and simple like poos no sink to fill water in the kettles .very very dirty hotel .

2/10
Poor
Jissie, 15 Aug 2024
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Time to change mattresses and linens, too many bed bugs

8/10
Excellent
Kapil, 09 Aug 2024
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Older property but enjoyed the stay there,nice staff.

2/10
Poor
Shaleshni, 05 Aug 2024
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Very dirty, they do not clean the restroom and rooms properly.

8/10
Excellent
James, 31 Jul 2024
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A bit noisy at night as they have the Family room right next to their wine and dine, otherwise it is a great Vacation facility. Overall we enjoyed our stay at this hotel.

6/10
Fair
Birendra, 20 Jul 2024
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The bathroom and toilet not in good condition, curtains dirty, Old tiles. The shower very small and slow. No microwave to heat food. Thanks

8/10
Excellent
Pranil, 16 Jul 2024
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It was nice experience

10/10
Exceptional
madhu, 10 May 2024
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convenient if you are staying for couple days. everthing was close by for food and shopping. facility needs some work. thing are kind of out dated otherwise evertning was good.

6/10
Fair
Kirpal, 08 May 2024
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The Room was good....However...the Washroom was terrible. It badly needs a major upgrade. Not impressed .

10/10
Exceptional
Rohit, 29 Apr 2024
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Location, neatness,friendly staffs

6/10
Fair
Dewandaran, 28 Apr 2024
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Walking distance to township

4/10
Poor
Ravinder, 11 Mar 2024
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For some reason whole tiles on the floor get wet through out the night

8/10
Excellent
Vinay, 11 Mar 2024
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Good

8/10
Excellent
Lisa, 01 Jan 2024
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Great customer service from pre check in to dining staff and from check out.

2/10
Poor
rohitesh, 27 Dec 2023
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The pool was dirty and the water had a smell. Even the shower water had a smell. We ended up going to another place for shower.

6/10
Fair
Susan, 01 Dec 2023
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Pool is welcome

The staff are lovely and helpful. The place is simply run down. Needs a good overall sprucing and major scrub. Bed is not too comfy. It is nicely located in city centre.

6/10
Fair
Ranga, 01 Dec 2023
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Liked location and they provide shuttle service to abd and fro to airport. Had cold showers hot water was not available. Advised front desk. Bar staff not friendly. Ordered meal and she said once ready restaurant staff will deliver in the bar .waited for half and hour than had to go to the restaurant to pick it myself.

4/10
Poor
Dineshwaran, 25 Nov 2023
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Condition of the hotel is pretty appalling. Bathrooms are pathetic. Nothing has improved since my last visit 5 years back. In fact it may have become worse. Staff are super slow, and they didn’t even give towels or blankets. Had to ask multiple times. On the last day, the housekeeper was nice and finally gave us everything. Wouldn’t recommend the place but then there are no other places in the area. Hope they improve the facilities.

8/10
Excellent
Rohit, 18 Oct 2023
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I came for work, so found the hotel ideal for the purpose. Bed was nice and room was clean. The food is good too. Apart from some noise from neighbors is was a good stay. Id go again.

2/10
Poor
Verified traveler, 13 Oct 2023
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One sentence ..,. Hotel needs upgrade

The hotel needs to be upgraded . Found cockroach by the coffee maker . The tiles in the bathroom needs changing . I booked a so called presidential suite but this room was no where near a motel 6 room. This is misleading and it should not be advertised as a presidential suite

2/10
Poor
Randeep, 09 Oct 2023
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The first night we tried to go to bed. There was a big yellow stain on the bed sheet. We call the front desk and told them what had happened. They came and changed the bed sheet. Told them about the tap on top of the sink in the washroom. There was algae under the tap. It was so grouse. The shower came out of the wall. Terrible customer service. The TV wasn't working properly too. Called the front desk and complained about the tv. One of the channels wasn't working. Nobody came to our room and tried to fix our TV.

4/10
Poor
Terence, 02 Oct 2023
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No hot water and no water pressure shower not good

4/10
Poor
Chandrika, 26 Sep 2023
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Nothing unique. Cheap grade amenities. Needs a lot of maintenance.

6/10
Fair
Neelam, 20 Jul 2023
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Standard basic property.

6/10
Fair
Rajendra, 26 Jun 2023
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Needs renovation. Bathroom crap.

6/10
Fair
Jasmine, 19 Jun 2023
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The property was as advertised, the general condition was ok and expected for Fiji standard, a bit tired and passable for NZ / Aus standards. The staff were really friendly. The general area was ok, I wouldn't feel safe going out after dark though.

6/10
Fair
Maheshwar, 03 May 2023
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Not recommended m

The kitchen staff was not good service we have wait for 1 and half hours for them to serve as we were only sitting down to eat the restaurant was empty even we ordered juice and water it was not serve their serve food we have to ask for spoons to eat which was given 10 minutes later i did complain to front desk so no good experiences. The last order said 9.30pm but the kitchen stove was closed at 7.45 pm which we told that their cant cook .out side te room people make noise up to 10pm drinking and using fouls languages we went with family which is not good to listen .

2/10
Poor
Hanuman, 26 Apr 2023
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The property has no WiFi. Water likings and no rails in the bathroom. The mansger has no experience in customer service.

2/10
Poor
Rakesh, 09 Feb 2023
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I checked in on 3rd February around 1pm. As soon as we arrived, we were treated horribly by the indo-fijian girl checking us in at the reception. It was pouring with rain that afternoon and we kindly requested that we get a porter to assist with our luggage. The lady rudely replied that there are no porters or any employees that can help and we have to do it by ourselves. My wife and I didn't think much of this interaction until the next morning when we saw a porter helping new guests arriving with their luggage. We were also told by the same lady at the reception that we would have been entitled to a complimentary breakfast if we booked directly on their website but since we booked our stay through booking Expedia, we were not entitled to it. Not to mention that we also were denied a room upgrade although it was available as we booked our stay through booking Expedia. I don't know whether this indifferent treatment towards us was due to booking through booking Expedia but the way we were treated was absolutely terrible and disheartening. Please improve your service or provide customer service training to your employees. I will not be recommending this hotel to any friends or families.

4/10
Poor
Ram, 18 Dec 2022
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Nothing pleasing on this site.

10/10
Exceptional
Maraia, 29 Nov 2022
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Great location, next to a supermarket and easy easy access to Labasa town. Good at the restaurant is delicious

2/10
Poor
Kathy, 17 Oct 2022
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This property has deteriorated terribly. We stayed here several years back and it was a nice place. This stay has shown how little the owners care about the facilities. On the outside it looks nice and appealing but, the rooms are sorely outdated and in need of complete updating. There were so many things wrong. We didn't have hot water for a shower until our last day. We stayed 3 nights. The staff did there best to provide a friendly environment. The towels were very worn out and the bathroom mats we stained and worn as well. The dining room table cloths were dirty and stained. They advertise this as the pride of the North. I would be ashamed to advertise like that with the condition of this hotel.

2/10
Poor
Zeba, 29 Jul 2022
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Where to start? Possibly one of the worst places i have stayed. The smell of river at the back of our room was disgusting. The floors of the room was so dirty which isn't ideal with little kids. You ask for towels and it takes more than an hour to arrive. My 3 year old daughter got locked in the room when she was sleeping. My husband run around looking for help and we were told managment doesn't have keys to the back door. Front door had to broken down in order for us to get it. Considering this is the one expensive hotels in labasa it's just in horrible shape. The staff are friendly however managment needs to take better care or stop charging so much. We ended up checking out 2 days earlier. Will not recommend this to anyone.

10/10
Exceptional
Rajeshwar, 05 Jul 2022
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Excellent service Employees like Ashoka : Awesome/very friendly and professional.

4/10
Poor
Arvikesh, 03 Jul 2022
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Pool wasn’t great, room had a weird smell and didn’t complain but no one did anything

10/10
Exceptional
Janish, 16 Jun 2022
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Value for money, friendly staff, highly recommended

10/10
Exceptional
sheakh, 13 Jun 2022
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Clean

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