Gir Serai - IHCL SeleQtions

8.2

Excellent

37 Guest reviews

8.2

Excellent

37 Verified Reviews

Read all reviews

Cleanliness8.2/10

Service8.8/10

Comfort8.0/10

Condition7.6/10

location8.0/10

Neighborhood9.0/10

Value8.0/10

Amenities9.0/10

A big disappointment.

Booked this hotel as it was advertised as a 5 star hotel. Upon arrival we noticed how outdated and unclean the reception, bedrooms, dining hall and swimming pool were. The 2 rooms we booked were not maintained at all, as it broken cabinets, the tvs weren’t working (because the staff hadn’t bothered to renew the subscriptions for all the channels prior to our arrival) and the deposit safe was completely loose in the cupboard which meant that anyone could have carried it out of the room. The supposed ‘spa’ that was mentioned contained barely any working facilities, and the massage and steam room was just a lazily converted bedroom, with the bathroom being converted into a tiny steam room. The spa as a whole was no where near the levels as that of 5 star hotel. The only positives about the hotel were its great location, and its well maintained garden area. We expected a lot more from a hotel in the ‘Taj’ group of hotels, and it feels like this hotel should be barely given a 3 star rating.

Superb

I recommend this gem in the forest of Girnar Super service and excellent restaurant with delicious food with personalized service from Mr. Jahid and staff Very helpful and friendly staff on the property who got the extra step for the guests!!

The location next to the national park was very nice.

Great location and amazing service

Amazing location near Gir Safari and absolutely brilliant service from all the members of staff. Rooms need desperately to be upgraded and some simple quick fix ideas would help. Get rid of the shower curtain and replace with a proper glass sliding door. Check air conditioner and the washroom as well to eliminate the foul smell of permanent dampness in the room

Relaxing with Peace of Mind

It was amazing stay . Staff is very helpful & service is very good Food Quality is Awesome & Food is like Home Made Food Good Location with river & forest greenery

Bookng had wrong mention of room details. It mentioned standard room with river view but i did not get rivew view

We just loved this place, an oasis really, away from the normal traffic noise, right next to the forest. The staff were excellent, nothing was too much trouble, the beds were comfortable, the amenities perfect. We would definitely stay here again and thoroughly recommend to anyone.

Wonderful place & wonderful service

We were very well taken care of by Madhu and her colleagues.... we will highly recommend Gateway to our friends & family

Simply superb stay for family and couples..

Excellent hospitality with warm welcome , Great service , Superb location , Classic property . Peace full natural environment , very kind and friendly staff . Surely visit again .

Wonderful place to stay. Very amiable staff, helpful too. Hotel grounds very pleasant and well maintained. Location is perfect for visiting the Gir Forest. Can hear the lions roaring late evenings and early mornings. If you are visiting Sasan Gir, this is the place to stay. A memorable two day visit.

It was a wonderful stay for me and my India visiting niece. It was her first experience to travel to any wild-life sanctuary in the country and wanted to ensure that her stay be as comfortable as possible. Gateway's location, staff and the food at the restaurants ensured that we received everything that we were looking for and the stay despite the summer-like temperatures of 40 deg C + was extremely enjoyable.

Old hotel needs extensive renovation

Average stay.staff at in-house beer shop MOST MISERABLE & RUDE

Food was okay. Everything else was excellent.

Misusing of Taj name

We were in a family trip and booked gateway seeing it’s a Taj property but we felt to be cheated after reaching there location was nice but neither the rooms were of the standard what we have been charged and the worst part was food there was no variety and of no taste.

nice hotel to stay with family

overall experience was good. food was delicious. Location is perfect. staff was very friendly

Excellence property

Absolutely amazing staff and service Lives up to the expectations of a Taj Group Property.

Nice riverside location Near the forest - calm &

Worth visiting once & to decide yourself. All staff going out of their way to make your stay comfortable

Nice Location n Peace

We Enjoyed stay & service was prompt. we certainly recommend to others.

Nice view

No Wifi for full 3 days of our stay. Bathrooms were horrible. Poor design & maintenance.

Good experience

NIce hotel and convieniently located. They need to also advertise about their safari deals. The hotel should have facilities to facilitate visitors with forest permits.