Four Points by Sheraton Phuket Patong Beach Resort

9.0

Wonderful

920 Guest reviews

9.0

Wonderful

920 Verified Reviews

Read all reviews

Cleanliness9.4/10

Service9.2/10

Comfort9.0/10

Condition9.2/10

Amenities9.2/10

I had a wonderful relaxing stay… thank you for the great service..

Great resort!

Medical staff was fantastic.

Good location

Beautiful resort with a wonderful view of Patong beach (literally across the road), and amazing staff!

breakfast buffet is excellent. Day time service at restaurant could be faster

Nice pool and its surroundings. The buffet breakfast has lots of good choices including omelette station, Indian dosa and noodle soups.

Very efficient and all staff very friendly and accommodating

Great breakfast buffet! Comfortable, clean room and beds. Cheerful and helpful staff.

It was good and clean property but busy. The only disappointment was my room was included with resort credit and we did not use our credit for the first and 2nd day of stay and they did not accept those credit and said it has to be used in the same day. It is very disappointment. Otherwise happy with the location and stay.

The property is beautiful and our room was lovely. It’s on the quieter side of Patong beach which we really loved as we could get away from the noisy and busy side.

Enjoyed my stay here

I enjoyed this hotel and would recommend to friends and family. Upon checking in staff were friendly and provided all the information required for the stay. The 2 pools are beautiful and despite being crowded you can always find a cosy nook. The rooms are clean, modern and well appointed with everything you need. The hotels location is excellent. It’s just far enough away from the centre of Patong so you can have peace and quiet yet close enough so that you can be in the action with just a 5 minute walk. Patong beach is across the road which is lined with plenty of street food options is you don’t want to eat in the hotel. Food is also reasonably priced. Breakfast buffet with endless options was 500bht per person ato add on. Lunch sets are available from 300bht including main drink and sides and cocktails are around 200 plus the have happy hour ever day.

Staff is the best, they are very helpfull, kind and always looking out for you!

The hotel is good. The rooms are comfortable. The hotel is clean. Good breakfast. Helpful staff

The service here was beyond phenomenal would definitely come here again. Everyone is so friendly.

We enjoyed staying at this hotel. Staff was great and accommodating. Great location.

Great property!

The staff we amazing . Excellent service .

Our room was facing the garden according to the website. What garden?

Great modern rooms, convenient location right opposite the beach, located at a quieter part of Patong but still walking distance into the centre. Staff are amazing, so helpful. The corridors at the hotel are long and traffic of people walking through can at times be a bit annoying. Ask for a room at the end of the corridor

Excellent option in Patong. Beach and sunset were awesome

The hotel was fantastic! Gym, beach club, breakfast were excelent! We will definitely return :)

Pool access

Excellent experience

Location was excellent, service and staff were excellent. Beautiful Pools, 30 second walk to the beach, five minute walk toTown. Fully Met our expectations. Concierge made a great restaurant recommendation and set up the taxi for us. They also arranged our transportation to Krabi. Highly recommend.

Happy and friendly

Windows to the church where people start singing at 5 am!

Great staff and excellent property. Very beautiful

2nd time staying at this hotel. It’s now confirmed to be our preferred hotel. Will be back again. Tip: Avoid staying in rooms on first floor near hotel entrance or restaurant entrance if you want no noise.

Love the four Points Wharton in Phuket, only issue was the air conditioning system on the roof- every two hours it made a popping noise , however we got used to it- next time change the roo.

Clean, comfortable, highly equipped and great location!

The staff make this hotel amazing,service was great.

A quick getaway.

The hotel is new. Well maintained. But the walls are thin. That means you’ll hear flush go off, a bathroom slam or a chair move like it’s happening right in your own room! People come back at odd hours and to have a door slam is unnerving and disturbing. Two, the hotel was operating at full capacity and the staff did all they could, but I’ve never been told that the pool deck was full. Luckily for us the beach right next door. If you can deal with these two little bugbears then you’re at a great place that’s new and has the best hotel pillows.

Good hotel

Great location Pool areas are good Staff service around the pool could be better as we felt we were waiting a while to be served.

Pool and family room wonderful 👌

Property is very nice. Staff excellent. Had a small problem with the door lock that was remidied quickly.

Not value for the price

Not value for this price . Rooms without fresh air

Great stay at the Four Points Sheraton on Patong Beach. The room was comfortable, spacious and clean. Close proximity to shopping and entertainment. Staff were kind, friendly and helpful. Would stay here again!

Beach hotel

The hotel is outstanding, brilliant location, super friendly staff and the facilities are superb, couldn’t ask for anything better.

Great location

This was a wonderful stay and a modern resort that’s small enough to navigate and get to the fun area fast by taxi.

First time in Phuket

Great breakfast options - 2 restaurants to pick from (the one by the beach is quiter, the one in the courtyard has a bigger selection). Very friendly staff, greeting ever time you walk past. The king size bed was comfortable and relaxing after a long day of sightseeing. The pools were also great and they have happy hours on cocktails certain times of the day. Very happy with our stay. Only thing to mention is the street the hotel is located on gets very busy from 6pm onwards, so expect some traffic if you’re going anywhere in the evening.

Stunning hotel with super friendly staff

Very close to beach towards the quiet end. 10 min walk from Bangla market. Views from room are not much. Property is bit inside from the main road. Breakfast is superb - could go to the property again for breakfast.

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Short walk to beach, friendly staff, great breakfast buffet

The property was conveniently located and had very good breakfast options. My room was located by the pool facilities so the corridors were at times wet. The staff were all very helpful and accommodating.

My stay overall was very enjoyable. Initially I was given a room in the block where some paint/maintenance work was going on. Smell of the paint not only in the corridor but also in the room was really strong so I had to request a change of room which was addressed by the staff immediately. Hence, the staff responding were exceptional. Hotel location was great. It would have been good to have breakfast included, as other good hotels in the same area for the same price had breakfast included. Other than that, my experience was good and I would recommend this hotel to travellers.

Great facilities, location, customer service. Gym was probably one of the best l have worked in, breakfast was great.

Fantastic venue and would definitely recommend anyone to stay . Staff were friendly and helpful and the infinity pool overlooking patong beach across the street was fantastic . My only suggestion would be for the staff to align on the acceptable payment methods poolside rather than conflicting each other. Otherwise a wonderful stay all around .

Beautiful location - luxury stay

Beautiful luxury hotel with several pools - good restaurants and right on the beach. 15 mins walk to Bangla rd and shopping area. Loved the infinity pool.

Exceptional staff. Great location. The pictures on the website match the property.

All good

Excellent service and hotel!

Overall great hotel.

The staff is amazing! Breakfast was also great. I would recommend staying here.

Nice buffet breakfast options, nice facilities. We stayed here 18 months ago but now the hotel is starting to show wear and tear.

Great stay

Expensive

Great location.nice clean room.in front of the sea.food excellent

Best breakfast buffet weve ever had

Swim up room was great

Nice place. Recommend it.

Amazing

My husband and I stayed here during our anniversary trip to Phuket and it was awesome! They list their check-in time as 3 but we had an early flight. We arrived there at about 11am and they let us check in right away. Check in was a breeze.. there was no line or wait although there were many people there checking in as well. The service was very hospitable the whole time we were there and they cleaned our room every morning when we left out. The eating areas were very clean and they maintained them during meals. The food was delicious. There was plenty of variety. The room service prices were very affordable. I have zero complaints! I should mention that this a family friendly hotel and there were plenty of kids there but I have kids so that was fine for me! I’ll definitely return!

Everything was excellent! The was amazing Extremely helpful and friendly staff!

Very clean and good customer service

great breakfast

great stay i had. everybody was very friendly i am happy with my stay

Hotel is perfect only thing less good is the location is 20-24 minute walk from everything Or 8 min bt tuktuk cost 250 bht

Excellent service staff lovely room very clean daily restaurant's staff excellent and food

I am absolutely displeased about certain incidents which has left me with the insecurity of staying at Four Points Sheraton. 1) staying in pool access room. My swimming gear floats was places in my balcony at the end. When I woke up the next morning it has disappeared. I reported it and was not pleased with the result. Let say children walked up to my balcony and took the float to play with. What if any other adult want to break into my room. The staff would know nothing about it. It gave me unsecured feeling. 2) Bad service. Having breakfast at Sears restaurant, i went for hot water at the bar area, the hot water comes out very very slow and stopped from the boiler, the bartender was watching and said nothing until I ask no water, the guy said yes, it will take 10 mins to boil the water. and the staff seems having a bad mood on the day. Is it a proper way to serve the guests? 3) Leaving a jacket in the restaurant in the morning, the next day until we reported it. The restaurant should have the record which room number I was, but never attempt to inform us until we asked for it.

Excelente hotel y bien ubicado

Nos quedamos en una suite en el primer piso que tiene salida a la piscina. Impagable la comodidad de aquello. Lo recomiendo 100%. El wifi funciona muy bien y el desayuno es bien variado. Tienen un frigo bar para llenar con lo que deseen ya que hay un 7 eleven próximo. Caminando está como a 30 minutos de las calles más concurridas y de un centro comercial.

Food variety at breakfast is excellent. We enjoyed the breakfast so much. The staff is friendly. The concierge lady is patient and took initiatives to help us take a lot of nice pictures around the lobby and the pool.

Sad to leave

Wonderful hotel Staff were helpful and friendly Relaxing here was very easy to do Great facilities

Dhdhdhhd

Great location

Dissapointment

We expected alot more The ocean view roooms are underneath the resturant that has bbq on the evenings, the smoke hits you strong. Rooms need a bit update The staff were ok, nothing special.

I loved that the hotel was located so close to the beach, we just need to cross the stret to be there.

very good

We had a great time at the hotel

Bad experience from the start 30 mins to check in Standard room had window about 3 metres from adjoining property balcony Main pool area used daily by large groups of men not staying at hotel. They dominated the area and it was not relaxing at all. No common area to sulit apart from pool or lobby...which was very crowded and chaotic. I would never stay here again. We were booked for 7 nights but left after one. 15 min walk to Bangla Rd.

excellent overall

Great hotel, busy around reception but has 2 breakfast places and pools. Quite a walk to downtown, overall a great stay !

This property was amazing right in the heart of patong! Get on a motor bike and the strip is right there!!! The staff was amazing the food is amazing I’ll definitely go back!

Perfect hotel, perfect stay

What a wonderful hotel! Perfect location, new facilities, great restaurants. Check-in is a little chaotic, however, it’s beautiful once you’re in your room. I stayed in one of the first floor rooms with access to the pool. It could get loud at times with kids, but it’s great to have a personal pool.

Awesome

Very good location, nice pool, a big breakfast with a lot of variety, gym was pretty equipped, room was big enough and clean. We ordered a dinner included but we didn’t know that it should be on the same restaurant (sears and co) everyday, then we wanted to cancel because we didn’t know that the dinner is not a buffet and we need to eat in the same restaurant for five days, but the staff said it’s impossible…

Excellent staff!

Awesome place, across the street has the beach

Great hotel, during the night was loud

Great Hotel with amazing room opening onto a huge pool. Wonderful breakfast buffet.

The Staff was so wonderful and so ready to assist in any way. From the moment I checked in Tikky and Leena informed me of several options that were available to me. The breakfast buffet at the Chao Leh Kitchen was great. I'm an early person and the fact that it opened at 0630 worked out perfect for me. Gift and Fern greeted me with a beautiful smile and just make my breakfast that much more enjoyable. Also Rabbit from services on the third floor building 7/8. Again always greeting me with that beautiful smile, and ready to exchange a few words. I just have to say everyone I came across was great.

The staff were amazing! The pool is very nice and Sao the pool attendant was very helpful, polite and professional. Cannot recommend staying here. Great spot if it’s your first time to Phuket.

Nice.

The staff goes the extra mile, every single time. Rooms are clean and the pool experience was very pleasant. Breakfast was incredible. The hotel is very close to everything else and is near the beach. Arranging trips was easy and worth it.

Amazing in everyway

Such a fun stay! The property caters to all types of travellers from families, groups and couples. We enjoyed the mix of the quiet pool by the room and then the more “beach club” vibes at the top pool. The room was clean and spacious, bed the most comfortable we have had in Thailand! Be aware it is a bit of a walk in the heat to hot spots like Bangla road and the shopping centre however this is made up by the fact that you are on the quieter end of Patong with less riff raff. Would stay again and recommend to others!

I selected this hotel due to its contemporary style and proximity to Bangla Road. It is situated directly across from the beach and a brief stroll to Bangla Road. Its location, while picturesque, proved to be noisy. We were kept awake by guests in the hallway, wailing babies, and a belligerent individual who erroneously pounded on our door at 3am, causing a ruckus on our floor as he continued to knock on every door looking for his room. Patong Beach is a party area. I would recommend this hotel!

Staff were wonderful Pool access was great

Front the moment Sugar checked me in at the front desk to the every moment of interactions I've had with all staff members of this hotelthey we all very Warm and Sincere. They made me feel like family and I truly felt their love and appreciation. The property is very well maintained, the breakfast, lunch and dinner was fantastic. My all you can eat dining at Chao was exceptional thanks to Penny and Pookpick. My only recommendation would be to over a different option for lunch,as its similar option thats available for the dinner.

Clean, spacious, and comfortable rooms. Friendly staff! Beautiful pools. Two restaurants with a variety of tasty food. Would gladly stay here again.