Nice property and very clena

Everything was excellent except the bath shower floor was quite dirty. We cleaned it ourselves so it wasn’t stains!

Get front desk help

The property was nice but could use a bit of upkeep.

I lost smart phone in the hotel room.

Staff was very nice.

Pretty good stay for a pretty good price

I have to be honest there was a very musty mold smell in the second floor hallway which is where our room was. And felt a little uneasy with a police car sitting in the parking lot one night into the morning!

Services have changed and Orbitz have not updated. The facility is charging for breakfast per person when just last month in November it was free. Housekeeping does not play attention to cleaning. We had to repeat for them to sweep because they had not done so the day before. Since our last stay in November it has changed a lot, not sure if it’s new owners or what happened.

Check-in process was easy!

The lady on the front desk, she has more experience with the customer service

Amazing atmosphere and staff

More than pleased!

We were very pleased with the accommodations for a very reasonable rate. We will definitely stay here again.

Find somewhere else to stay

Smell was terrible and cockroaches the size of small dogs

The property was in a convenient location. The Property was also well kept. Staff was very nice. The parking lot wasn't safe someone vehicle got broken into. The had a small fire in the kitchen on our last day of our stay. We woke up to a fire alarm going off and someone over yhe speakers asking us to evacuate the building around 6am. Imagining waking up to something frightening and trying to scramble for clothes and your valuables just in case the fire seriousl.

Amazing room and room service

Nice and clean

Love the staff

Stay away from this place! Get out of the area. My truck was broken into over night. When the officers asked to see hotel video footage they claimed there was a glitch in the security system that night and there were no recordings. The hotels no help in a robbery situation.

The property smelled bad and the first room they gave us was dirty.

Everything was very pleasant.

Good

Reeba was great and wonderful. Check in was smooth and she gave us some perks and made it worth staying.

Very nice hotel

Great stay!

Great stay!

It was in a nice and quiet location.

Good hotel

Thank you

The property was very clean and the staff are very friendly. I didn't like that there was a $10.00 charge per person for breakfast. That should be complimentary yet it was a McDonald's within walking distance. As much as we love the pets WE did not enjoy the barking dog next door. The pets should be designated to only 2 of the 5 floors.so that others are not infringed upon. The staff did say they are tring to work on the pet situation

Hello. I really enjoyed my stay here, however I didn’t like being given the handicapped room as I’m not handicapped and was told it was the only room available, which I didn’t believe! I didn’t like the shower for that reason, plus the hostess put me on the first floor. When I asked to move up, again I was told only room available. I’d rather a junior suite over a handicap room, if I have to be inconvenienced, let it be at your cost and not mine. You guys lost points, but the Buffett breakfast was a slight redemption but not much.

No milk available in breakfast. I had my 2 year old child with me. Even though we paid for breakfast we weren’t able to get any breakfast. No coffee in breakfast area. If you are gonna charge for breakfast at least provide better service. When I asked front desk if there is milk she just like oh we didn’t had delivery today. Just like she didn’t care. Not staying at this hotel in future. Terrible service. Spent $110 for a night stay and it’s not even worth a dime.

Na

Hotel had a not so pleasant smell

.

My truck was broken into and no staff tried to help or contact the authorities

Very bad experience and they charge extra for one more night after checkout and we will file a case against this hotel for extra charge

There was nothing to like. This was the worst Four Points ever. Water in shower stopped working. Management was like...."what dobyou want me to do". We offered to give you another room, which was handicapped, weird shower set up, terrible smell, loud a/c, elevators dirty, with sticky substance that was spilled, trash. Expired milk at breakfast. Bar never open, bathroom door would not close. Never again.

Property was very nice and clean, rooms and restrooms were also comfortable and clean. Staff members were helpful and polite

It was very nice all around. The place, the cleanliness, the staff… everything was great!

Very impressed..Would rent again

Building itself smelled. The rooms were okay clean but the bathroom did need more cleaning. Hairs everywhere that were already there from previous occupants. Light fixtures were unplugged.

No celluar reception. Weak Wifi Couldn't call family back home unless I went outside

Overall, clean and very nice solid bed.

Rooms are stinky and change rooms three time to not working even room service is very bad not recommended they charge extra after clock out

Everything was great except for the noisy AC.

The property was centrally located and I did have great customer service at check in. The elevator was down my entire stay and I am asthmatic so this was a inconvenience. I would have asked for a ground floor room if I knew. I ask both nights shift front desk clerks about the elevator and they both said "it just broke". Which is very untrue. There is a note in the stairwell that states that the elevator has been broken forever. I would not recommend anyone with health concerns, elderly or disable to stay hear. There was also pretty musty scent through out the hotel in the lobby and the hallways. it was not in the room but very disturbing.

Don’t stay here…

First of all they didn’t have my single room ready. Had to get into a room with 2 beds. Elevator was not working properly. Stood inline waiting for an elevator for 6-8mins. The second floor smelled like wet carpet and bleach. The ice machine was out of order on the second floor went to the next couple of floors and neither of those worked. The A.C. in the room was super loud. Plus they don’t have Continental breakfast either. It’s $10.00 to eat their buffet but let me tell you it’s not worth it. Trust I travel a lot for work and have stayed at some bad ones but this one had too many issues at the same time…😑

Clean, friendly staff

The hotel lobby did not smell clean and fresh when we walked in. The curtain shower was a little slimy due to it not being cleaned on a regular basis. The restroom lobby had a foul order order it.

The staff at this hotel was exceptional and attentive. Though my check in was delayed due to house cleaning, Andre, at the front desk, went out of his way to help expedite the process and ensure my stay was enjoyable.

Staff friendly and helpful, great stay, nice and quiet.

Great experience. Very clean rooms and helpful staff. A much needed better experience from the previously overbooked property. Highly recommend.

Staffs were nice, room was clean when I got there but they did not clean it the next day, ac unit was not working properly was on and off every minute and it's soo loud that i couldn't sleep, I asked front desk to send someone to check it out or transfer to another room but they did not do anything, swimming pool and gym were okay, overall not my best experience so I'll never stay or recommend anyone to stay there

The property seemed to have workers who had no clue about anything and it seemed prostitution was in and out of there.

THANKS MICHIE! 🙏

I stay in hotels all over 5-10 times a month. I don’t typically write reviews but after the customer service I received from Michie, I couldn’t keep quiet. She went SO far above and beyond to help me numerous times. It really made this trip feel special. Thank you!!!

everything is broken and storm damaged

I waited for 30 minutes for hot water to come out of the tub

Management was very helpful in taking care of my stay during the hurricane emergency.

Great

Property was clean and comfortable.

Pleasant sleep in Houston

Clean comfortable room, everything worked cold air, hot water clean restroom good breakfast

service bad

Not to satisfy

The staff is nice, but I was not very satisfied. I was unable to find a working ice machine and the pool was closed. I was also told that dinner would be available from 5-9 pm, but when I wanted to get dinner, I was told they weren't open because there was no food. It's ridiculous to offer something and then you don't provide. I had read the reviews prior to my stay, but decided to try it anyway and I can say that the comments should be heeded.

Great Stay

Great hotel, did have to wait about 20 minutes for someone to show up at the front desk to check us in. Overall very clean and comfortable.

Ice machine on floor didn't work. Otherwise, I recommend.

My bathroom had mold, open ceiling with water and mold damage, paint was damaged . The staff was helpful in adjusting my bill . The room was beautiful and comfy.

Just felt like the price was way to much for 3 star hotel.

I had a horrible experience, but this was no fault of the hotel… The moment I checked in, we were hit with a tornado and the hotel lost power. My experience was horrible because the lights were out the remainder of the day into the wee hours of the morning, so I decided to just book another hotel but because of the storm there were no close hotels with power so I had to drive an hour out of town

It had no power, and Expedia went ahead and booked the room. I kind of blame expida for listing and stealing my money.

The phone wasn't working, the menu was short. There are no runners apparently. It's a good hotel but is lacking in certain aspects.

Enjoyed stay

Good place to rest.

Comfortable, clean.

The hotel does not have central air. It has window units. The interior design is appealing but being in Houston you could feel the humidity in the halls, elevator, and your room unless you kept the unit running all night. The staff was nice.

Add to change rooms 3 times. No hot water then no A/C then no hot water

We had a great stay.

Pleasant. Clean.

Emergency alarm ruined the experience

Nice place. But fire/emergency kept going off. In town for an interview and got no sleep. From like 3am-until I checked out. The alarm blasted in my room. I couldn’t think. Left earlier than I wanted to because I needed to prepare for the interview. I barely got any sleep, so 2 Stars.

Very comfortable friendly staffing all around

Missed my flight and check in time but they accommodated all my needs

The hotel was quiet, the area was quiet. But the room wasn't the best. There was a drip from our ceiling in the bathroom. The a/c was very loud. The house keeping came at awkward times. I don't think I've ever experienced house keeping stopping by so early at any hotel I've stayed at. So we didn't get house keeping the entire stay because they didn't come back. I went looking for ice one night and none of the machines were working. After going to every floor, i had to go to the lobby and the front desk got it from the kitchen.

Quietness, professionalism and greetings

i didn’t like how the bathroom was very dirty but the staff at the front was very nice. the ice machines didn’t work on any floor so that was a bummer but other than that it was decent.

No ice and property looked run down. But was convenient to freeways.

Overall this was a good stay. There are many upgrades bring made around the property that are noticeable and welcomed. My room was clean, and properly stocked. The complimentary shampoo/ conditioner are top quality unlike most hotels. There is a McDonald’s next door convenient for late night snacking if needed. Brandee H.

Okay at best

Had to wait to be checked in, room wasn’t ready when I arrived, pool was closed. Not an open “bar” rooms were okay pillows sucked, have to go down stairs for most things. Over all I would give it a one and half rating

Great amenities, easy check in/out, very smooth and comfortable stay overall.

We drive 8 hours I just walked in to check in and was notified that my room was cx that no rooms were available

I killed a roach in my roòm. When i informed the front desk i was told they were aware and to grab a snack from the hotel store. I was flabbergasted. Other than that it was an average stay.

Good hotel the only downside is the noise from other guests due to the construction of the hotel. Otherwise it is a very good hotel

It was amazing

Disappointment

Overall a disappointment. Room smelled bad, leaking bathroom, old, rundown feeling. Had to switch rooms a few times. Don't stay here. There are better hotels in the city for the same price.

Nice

Cold breakfast and snarky kitchen attendant. Won't be coming back.

Comfortable rooms, clean. My only complaint is that the water was not really hot.

Automobile stolen from the property

I enjoyed my stay at the hotel. Shannon was great, and very accommodating as I had an early flight and helped get an early check in as well as a late checkout. Overall great experience, one thing I would mention is that the water is pretty cold, hot water doesn’t really work.

The place was great, nice and quiet. Even the lobby was soothing, the cafeteria had plenty of outlets.

Too noisy at night from electrical system or air conditioner. Some areas need mopping and clean up old spills. Odor is unclean smelling.