Thoroughly enjoyed my stay. Every single staff member went above and beyond to ensure my group was comfortable and satisfied. Cannot recommend this hotel enough

While the room was fine, staff quite friendly and the food actually very good, I was advised at check-in that the payment I made one month earlier online was not on file and a pre-authorization was needed. The next morning I presented my receipt from Expedia, which the hotel photocopied and stated they would fix. They instead charged my card using the pre-authorization and, as of a day after checkout (four day stay 1) I have had no communication or explanation of how this will be rectified. Lots of promises verbally, but still no fix. So in effect, I was forced to pay for the room twice and as yet no one has reversed their errant charge - despite the hotel having a copy of my payment on hand. Very frustrating and, I believe, an unprofessional way to treat a client who showed good faith in allowing them some time to fix their mistake. I am hoping this will still be addressed, but am worried I’ll now instead have to battle with Expedia to get one of my payments refunded. I would welcome any form of reply or rebutted from the hotel which could explain all this, as I await a written reply to my multiple verbal (on site) and emailed requests for an answer.

Big thanks to Gladys and the reservation/front office team despite the small hiccup on arrival you made us welcomed and our stay enjoyable.The staff/team are all a treasure to the Management. As hospitality retired owners and intense travellers , you made our stay welcoming. The f&b team also fabulous , the food and presentation faultless . Our only nip was the bed and we recommend updated the rooms to compliment the hotel. We also had one of the best massages in the spa. Well done all this is my 3rd visit ,it would have been 4th but you couldn't accommodate a party of 22 then. Hopefully see you next year.

Liked: The hotel's convenient location made transportation easily accessible, enhancing overall convenience during the stay. Disliked: The rooms were notably dated with water-stained carpets, requiring two room changes within a short stay. Security measures for guest safety were lacking, as my room key was mistakenly given to another guest, highlighting inadequate identification protocols. A drunk guest entered our room while we were sleeping at 5:43 am, leading to a disruptive and uncomfortable experience. The response from the night desk staff, attributing the disturbance to a wrong room number, further exacerbated the situation. Checked out that morning due to the overall negative impact on the stay.

Upon arrival our room was mildew from what appeared carpet damp. The backboard to the bed was all chipped up. We left and stayed at another hotel for the night bc no other rooms were available. The restates f is nice and staff very nice, the pool was okay but most important part is the room. This place needs an upgrade. The carpet needs changing. Management could be nicer and they only give one key. Overall would not recommend if ever stay here again.

Great food. First rate staff

Fiesta July 2022

Great stay! The staff are amazing!

Short on service, long on smile

From the moment we arrived, we were greeted by the most charming and pleasant staff. Their friendliness tended to make you forget or overlook some of their weaknesses. Regrettably whilst high on promise, service delivery was low on achievement. Orders placed in the restaurant often too an age and needed prompting. On one occasion our breakfast eggs stood on a counter top for minutes before being brought to our table. The same for bar staff who either failed to notice us or simply took an age to deliver. However, the hotel is ideally situated, close to the airport and to downtown. Transportation is quick and efficient. Our room was neat and tidy but just needed a little attention to a damaged wooden panel. Otherwise the towels and linen were totally acceptable and of good quality. We will definitely use the hotel on any future trip but would urge management to jack up service delivery. Staff pleasantries will not mitigate poor service.

It

Staff is very friendly. Food was good at the Grilleoom. Quiet neighbourhood.

The food, the service, and the staff are all superb!

Great staff. Very helpful. Apartment was excellent.

My husband and I were Privileged to have a most Excellent experience at this Prestigious Accommodation. The Facilities and Staff are of an Outstanding Quality Pleasant, Polite, Professional and Quintessentially Superb in the Provision of Customer Service. The Cleanliness and Hygiene is of the highest Standard as the Housekeeping Staff Team Provide Consistent Daily Service which presents a Truly Well Maintained Environment Quality. While the Administration and 24 hour Room Service Team again, Cordially Endeavour tender to ones Every request. Our Accommodation was Spacious and Exceeded the visual presentation and the the basic provisions such as washing detergents inclusive of laundry facilities and Provision aling with a Dry Cleaning Service were also an Additional, Excellent Service Provided. This Establishment Provides an Extra Quality and Outstanding Superb Experience and is Excellent Value for money. The Fiesta Residences Boutique is a Great Incentive to return to Ghana .HIGHLY RECOMMEND is this Establishment and the Service and Standards they Provide. ACKNOWLEDGED AND NOTABLY APPRECIATED.

Highly recommended!

This was my fourth stay at Fiesta.Do yourself a favour and choose this place for your stay in Accra. Fabulous staff!

I was not checked in but rather sent to another hotel

I have stayed or visited many Hotels in Ghana, however this the first time I have experienced well trained staff that are truly professional in their conduct. I stayed at Fiesta Residences for my Wedding Anniversary, and we really enjoyed our stay. We are getting ready to check out shortly. Top marks and would definitely recommend and stay there again.

The right choice

Lovely, safe and comfortable hotel with good little bar, excellent restaurant and very friendly staff. We booked a city tour with the shuttle driver and it was excellent as well. Close to airport and city center.

Staff are great. Always welcoming and accommodating

Absolutely Fabulous!

I can't say enough good things about this place. The staff is amazing! Very clean property! I highly recommend other travelers to stay here. I'll be back Jonas Sweden

Just do it.

Amazing! Best staff ever. Everything and everyone ..nice.

Perfect after a long working week

The appartments here are particularly good and well equipped. Defiantly would go again

Hidden treasure in Accra

We stayed in a two bedroom apartment, with a kitchen 2 1/2 baths. It was super clean and well-equipped. Would be great for a family. Service staff and hospitality were excellent. Nice pool and spa. Boutique like and quiet Easy distance from local restaurants and airport. Would recommend.

Nice and quite

Great hotel to stay in while traveling Accra. The staff is exceptional. I was treated like royalty. my only concerns were the room internet service and the fitness s\center. The Wi-Fi in the room I stayed in was very weak. How ever in the lobby, pool area and Grill Room the Wi-Fi was excellent. If you want to workout before starting your day, the fitness cent only has an Universal weight machine and a couple of pounds of dumbbells. With that in mind, I give this Hotel an exceptional rating. I would stay here again.

Hotel stay

Great service and yummy breakfast. Lovely pool view with relaxing music at night.

Best Accra Hotel!

Absolutely beautiful place to stay. Superb service from all. Food great. Looking forward to staying Dec 2018!

Everything was great until the day I was checking out. Not only did I come back to my room door open (greatfully nothing was taken) no one followed up with me about it. Also, when I was driving to get the hotels “car service” no one got back to me after almost an hour until I called back asking for it again. The woman then proceeded to tell me that a car wasn’t available. So why didn’t you call and tell me that? Then she supposedly tried to find a taxi for me. But after another hour I called back and she said because of the holiday she couldn’t find one. So I requested an Uber for myself and left on my own. The hotel was nice and all but the last night/ check out Day was ridiculous.

Amazing staff

Awesome facility,awesome staff and an amazing customer service staff were just willing to help wonderful people will come back anytime we are in the City.

Fiesta

Excellent quiet location in Accra. Very friendly staff and great food representing a synergistic blend of local and international dishes. Rooms are very clean and comfortable.Well worth the stay despite a minor challenge getting checked in.

modern hotel, good facilities, very comfortable, nice pool

Surface nice but not wonderful experience

The hotel looks great on the surface. The facilities are nice and the pool area and restaurant well done. The room is nice and big and the bed/bathroom good quality... But... My room smelled like stall cigarette smoke. And the staff were extremely slow at getting things like ironing boards etc. Not very friendly and helpful considering the price (some were obviously super sweet but the overall standard/attention to clients was poor). It's not a holiday inn and you'd expect a higher level of personal service from a boutique hotel of this price. I wasn't a fan. Food is ok but the breakfast buffet is really weak. It's not very big and they have weird stuff that doesn't really belong in a breakfast buffet such as curry soup.

Sierragail loves it!

I have stayed here 4 times before and will continue staying at this property. Very easy. No hassles.

Excellent.

A lovely hotel with great amenities. I highly recommend for anyone traveling through Accra.

Great place in Accra

New and modern in a very quiet neighborhood. Restaurant and bar are excellent as are the staff throughout the boutque hotel. Highly recommends.

A good hotel, new and very well staffed

Recommended hotel

Brilliant

Fiesta Residences and Hotel is a great place to stay and relax. No problems!!!

Cleanest hotel I've stayed in so far in Accra

Food is ace, staff are equally as good and location is right on the button, I will stay here again without any doubt

Whether it was amazing.

Awesome Boutique Hotel!!!

My wife and I have stayed at Fiesta Residences 4x in past 15 months when we have visited Accra. We love everything about this hotel. Clean, quiet, awesome friendly staff! Great food too!

Room: better lighting in bathroom (#201) is needed

Outstanding security. Restaurant service and food excellent. Very clean hotel. Patrick was the best bartender and Agnes provided excellent waitress service in restaurant. Front desk and staff addressed you by name. All staff was good. Always gave personal attention to guest. Car services provided excellent drivers and prompt service and prices were very reasonable. Pool was very nice with excellent service.

Lovely stay!

I had an amazing stay at Fiesta Residences over the Thanksgiving holiday. The hotel is brand new and beautifully appointed. Located in a quiet, residential neighborhood, it was a great respite from the bustling streets of Accra. The entire staff is very friendly and welcoming, but Ernest went above and beyond to make my stay comfortable. The pool is pristine and the restaurant is quite tasty. There was no interruption in power from Dumsor at all. Very convenient to the airport (just be sure you emphasize Fiesta Residences, because there's also a Fiesta Royale). I can't wait to visit again!

Outstanding boutique hotel

I was in Accra on business for one week. The hotel is small (20 rooms) with a great restaurant. Service was outstanding, and the staff was always warm and friendly. This hotel is a great choice for either a short visit or extended stays. This has now become my hotel of choice for future Accra business trips.

Good value for money just poor internet

Great hotel but has a major internet issue in the rooms. Other than this the service is good. Having stayed in other hotels in Accra I'd easily say it is one of the few decent options. Strongly recommend it.

Good enough to stay

Overall it was a pleasant stay. The rooms were a bit dark(we rented 3 bedrooms). The furniture was too dark which made the room darker. There's no bathtub but shower was running well The bed was comfortable enough. My colleagues enjoyed swimming in the pool and exercised enough in the little gym. The breakfast was not tasty enough but gave us plenty food we wanted. One of my men colleagues who eats a lot could eat enough^^. Hotel staffs were kindly and helping. The neighbour was quiet and rich area. I wouldn't mind going back there again on my next visit.

Great Stay

Hotel was wonderful-- new and clean and the service was phenomenal from the waiters to the porters to the front desk. Food at the restaurant is good too.

Great private hotel to execute great intimate busi

Staff are all focused on help you have a great stay and serve you with excellence

Quite atmosphere, easy access to the city, helpful hotel associates, swimming pool could stay open a little longer, had a nice stay. Will spend time more time there next time.

It is a nice, new and clean place. Only one problem I got - no adapters for Ghanaian sockets , I asked for that on reception desk, and unfortunately they couldn't provide it. Anyway the hotel is nice, I will come back there.

Nice Hotel

When arrived they didn’t had my reservation in the system. however when shoved them confirmation of reservation from Hotels they sorted this out in minute and they upgraded my room FOC. Thus they are willing to sort problems and definitely will chose this hotel again

Empfehlenswert

Schönes Hotel mit guter Küche und freundlichem personal. Beim check-out muss man jedoch etwas zeit und Geduld mitbringen.

Zum Wohlfühlen

Aussergewöhnlich guter Service und sehr freundliches Personal.