Paradisus Grand Cana - All Suites- All inclusive

We really enjoyed our stay at the Paradisus. Hotel was beautiful, we had a swim up master suite (2 adults, 3 kids all comfortably fit). Kids club was amazing. My littlest was the first time separating and went right in. they allowed to stay with older siblings and were all really personable. The only negative was right when we arrived, we were told that there were no reservations (basically unless we did family concierge). I went to guest services and let them know I would not have booked if I knew there’d be no reservations. There was also another guest complaining at the same time (I think this helped). A rep was then assigned to me and within a day I had reservations for 5 out of the 6 nights. She was super helpful and so appreciated.

Overall the hotel was super clean, food was good, daycare for kids and water park was excellent. I had 2 minor issues on 2 different days within my stay and Julianna from Guest Service handle both issue fast, she was very diligent, knowledgeable, always with a smile on face and solve both issues right away. Highly appreciated her work and effort. She should be at the same level (get a promotion) Of the supervisor Pamela who was also very kind and diligent as well.

Beware of fake reviews because I didn't. I never write reviews but I can't stay quiet after staying 6 nights here with my husband, mother in law and 2 babies. If you like good food, STAY FAR AWAY. First of all, Check in is at 3pm, which is fine but its too late for you to make a dinner reservation. They tell you to go to their "Tex Mex" sports bar to eat and then the buffet for dinner. The food is horrible. Any chain restaurant in the US is better than what they're serving here which is sad. The next day we went to go make reservations and they told us they had no more availability in any restaurant for the rest of our stay and our only option was to eat at the buffet where options were limited and the same everyday. We went and complained to guest services and they were able to get reservations for 4 nights. One of the nights was Korean BBQ which is just hibachi but on a grill. Our reservation was for 6:30 and we were sat with other guest waiting for the chef to come and start. We didn't get appetizers until 40 mins in, didn't get drinks until 50 mins and they didn't start cooking until 8pm. The restaurants food is just not 5 star quality like they're claiming to be. The food lacks flavor and creativity. Our hotel room lost power around 4 times and had to get maintenance to come and fix it. Our Ac all of sudden was stuck at 69 and couldn't be brought down any lower. A lot of the staff was rude and didn't seem happy to be there even with us tipping.

This resort is very elegant, clean and large with many pools. If you're a drinker, there was plenty of alcoholic beverages everywhere. Sadly, the snack bar is closed after midnight for the munchies after coming out of their sport bar; there's no disco. Unfortunately, I'm in a wheelchair and there were NO wheelchair accessible bathrooms on the lobby and no grab bars in my assined bathroom room. The beach's boardwalk was too short; therefore unable to get to the water. The staff was faily pleasant, with the exception from a male waitress at the Mangu Restaurant; then again, I would not recommend the restaurant in is entirely because the menu is limited and food is reheated; my husband is a Chef. There's no night life or activities within the hotel after 11pm, if you come to party, you might have to go out to Coco Bongo, the nearest disco. The hotel should have a bit more activities for ALL ages.

The resort is beautiful and the rooms are lovely. The pool area and the kids' club are awesome! We had issues with some of the staff at check-in, but Oscar saved the day, so shout out to him! There were some outstanding and generous waiters in the buffet and by the pool! The biggest problem with this resort was the food and some of the service at the a la carte restaurants. The food was generally quite bad (and I'm really not picky at all-inclusive resorts) and many members of the waitstaff struggled with with English and would bring something different than what we asked for or not bring a meal that was ordered. I don't expect every member of the staff to have a great grasp of English, but if you are working with primarily American and Canadian clientele and are expected to converse with the visitors, a solid grasp should be expected.

Overall the staff were not friendly and accommodations were not as expected. Not only did we not get our upgrade, but they tried to downgrade our room! And on the last day they locked us out of our room. Terrible way to end the stay.

The check in service is really slow. The restaurant reservation is not only slow but also with limited choices. Timing slots for dinner reservations are very limited as well.

Beautiful property and the staff was amazing! I would definitely plan to visit this property again.

Food was decent but I was impressed with the cocktail program. I do wish though that they had different themes for cocktails at each bar but they were all the same. Overall the staff was solid but a few members were exceptional. The rooms were top notch. The only negative was the concierge which it seems you pay a premium for. The first day our concierge seemed very attentive taking notes and the second day she sent us the itinerary in the morning. After that she was MIA, unable to answer simple request, her “phone died” and when we asked in the morning to know our dinner reservation times we weren’t notified of them 5 minutes prior to the actual reservation while we were still in bathing suits. The remainder of our trip we just asked the front desk if we needed anything and set up our own dinners, transfers ect. They be better off not offering “concierge”. Overall I would definitely consider going back.

Stayed here as a family of 6 with two rooms booked, and I would not recommend the resort to anyone. There are better “5-star” resorts. Pros: -Master suite rooms are spacious with good views. -Lobby, buffet and overall aesthetics of the resort are beautiful. Cons: -Resort did not accommodate our request for our room to be next to each other, despite communication they would. -Service is hit or miss. No towels left after supposedly the room was cleaned, I mean seriously not a single towel for us to use. Despite tipping. Had to constantly call down to guest services. -Most staff is miserable to be working there, except a few working in the buffet area. If you ask for help they look annoyed and at times rude. -The seating around the resort is filthy. -Not a beach front property, which is fine, there is a shuttle but you’ll have to wait. At times staff is standing around and there’s a buggy to take you but they ignore you. -Vendors are roaming the beach, but they also walk right upto your lounge chairs, even when resting. Hotel staff does nothing, vendors are relentless. -Beach chairs are awful, broken and the area is dirty, no way it’s a 5 star experience. Also staff at the beach is sparse, so don’t expect help. The views are also obstructed with the lifeguard and cabanas. -Worst service at the water park restaurant. Def people working there hate their jobs. -Food mediocre overall, and hard to find food when the buffet is closed. Overall the resort looks like a 5-star but beha

worst hotel ever

it was the worst stay we’ve ever had at any hotel in our life. from the moment of check-in the most unfriendly aggressive staff at the front desk and the worst guest services. nothing was right. we were traumatized by the experience and would never tell anyone to even consider booking there. we are filing a complaint with the management.

The suite and resort decor was second to none. Very top shelf for a family type resort. The buffet assortment and layout was even top shelf (and 7 restaurants). Lastly, the staff was very friendly and resourceful. Appreciated the accommodations they provide (a room for showering and changing) for travelers with later flights. Will definitely recommend and return here.

Food

-spent Christmas with kids lots of activities for them in this aspect probably one of the best resorts in punta cana and I have been coming since 2002 -nothing special about restaurants pretty much buffet food in different setting maybe one or two different things in menu -buffet was good with lots of variety -all menus are with QR and the internet is terrible and getting a menu is hit or miss no paper menus -service from staff was good and they really tried to help however they are limited by things out of there control im fluent in Spanish so I would hear there frustration with upper management. - place is clean and beds are good - not that it matters much I thought it’s was pretty funny but the crew painting the facility is terrible paint drops everywhere I mean everything from landscape to floor full of drops 😂 -not my first all inclusive so I understand how the tipping game works and I tipped every meal a five goes a long way other families we met where new to this complain about service but once I told them they saw the difference so for those going not expecting to give something every meal don’t expect anything amazing accept this reality AT ALL RESORTS PRETTY MUCH staff makes less than $200 a month put that into perspective -kids water park is really nice the only downside is you can’t get near any cabana or a hedge the mosquitoes will eat you up and this was in December I can’t imagine in the summer I mean bad I’m sure some bug spray will work.

Staff would never respond. Many things didn’t work in our room when we checked in that we had to fix: phone, TV, hot tub, leaking toilet roof, and insufficient sofa bed. Dinner reservations are hard to get. Once we got everything fixed, the salary was comfortable. We just felt like general contractors getting things fixed.

Rooms were nice with plenty of room for the family. Kids club was wonderful and the waterpark was great! Lots of activities for the kids! Only issue was that you had to wait over an hour in line to get dinner reservations. You also had to make reservations for the buffet on Christmas Eve and no one told us this. They also bombarded us upon arrival trying to upsell you for $1k to have priority dinner reservations instead of informing us about the property and what was available. We met a number of people with the same complaints. Overall we had a good time and a nice vacation, but we are not likely to return due to the upselling and the lack of communication.

Wonderful

We had a great stay at Paradisus Grand Cana! Everything was perfect—from the beautifully maintained facilities to the excellent service provided by the staff. A special thank you to Francelis and Julianna for their outstanding support; they truly made our experience memorable. The only issue we encountered was the presence of mosquitoes, which were a bit of a nuisance. It would be great if stronger measures were taken to address this. Overall, it was an amazing experience, and we look forward to returning!

Good Services

I felt like family when I was there. I had a surprise for my partner and they went above and beyond to bring my dream to life. When i checked in I was paired up with a member of guest services Julianna who helped me with all my needs while I was there, she helped me plan my surprise and messaged me every morning [10 days] with a good morning and a list of the activities for the day. I felt spoiled and i would definitely come again in the future!

Looks good in pictures but not all rooms are same. First room we got was dirty, had sand on the floor and was at the end of the resort and tons of smells including paint stains all over. We ended up changing our room which took bunch of calls to the front desk and a few hours. Real deal breaker is Bad food. Buffet which is the main restaurant has stale and worst food, my wife got food poisoning from the first meal and we spoiled our 4 day stay. Ended up at the on site doc with additional $400 expense. The scary part was that the doc suggested to go to a local hospital if her condition worsens. Pls make sure you have considered that in you planning. Speciality restaurants are even worst, only place you can get above average food is ‘Tori’. Mini fridge is a joke with some cheap light beer and water. No welcome drink of anything. Hotel also ignored our request to do something as it was my wife’s 40th birthday. Not even a cup cake. Waterpark is good but beach is not walkable so you have to take a golf cart from hotel. I would not recommend to anyone. Most important- we booked through expedia so the hotel treated us like second citizens. Pretty much for everything they will tell us to talk to Expedia.

I have visited many all-inclusive resorts over the years, and this resort ranks among the top in satisfaction. - the property is clean and gorgeous - the rooms are spacious, clean, modern and comfortable. - the staff are amazing, friendly, helpful - dining experiences were all great, from the buffet to the a la carte restaurants - gym was enough to enjoy workouts everyday The overall experience was incredible, and I would definitely visit again.

Fantastic property!

This hotel is fantastic! The rooms are spacious, the pools are lavish, and overall, it's just a great time. Highly recommend.

The property is great and very well run! Everyone was super helpful and friendly. The property is part of a larger enclave of Melia properties but definitely the best of the three or four around. The beach is well maintained and very easily accessible with the golf carts. There were lots of activities for the adults and kids, even if you did not want to leave the property through the day

Paradisus Grand Cana - resort was amazing, new and luxurious. The ground and the property was always kept clean. We stayed for a week and had a blast. Staff are so friendly and welcoming. Our swim up room was great - ample space, clean and comfortable. Patio and jacuzzi were excellent. Special shout out to - Yuberkis at buffet during dinner time. She always had a smile on and went above and beyond every time. We couldn’t get a reservation on the night we arrived for my birthday but she went above and beyond to make my night memorable. I can’t thank her enough. Also, two servers at the main pool. I think their names were Francisco and Leonardo. They were amazing, always on top of our orders, and always with big smiles 😊 on their face. Even though it was scorching hot some of the days. Staff there definitely made our stay much better. Only recommendation I can suggest - opening the restaurants earlier including the buffet. With small children and elderly - earlier dinner would have been better for us. Also, it was extremely hard to get reservations for the restaurants so we just stuck with the buffet. Only went to Tori 1 night for dinner. Only available times were 8:30 or 9:30 pm. That’s too late for us. Other than that no other issues. We had a blast. We will definitely be back!

Perfect vacation!

Excellent stay! Great Hotel! Great service!

A beautiful resort, all of their staff is gentle and well mannered, very respectful and we really appreciate their willingness to show us around or help us. The pool bar and waitress around the pool were the best and we loved every drink they made. Every place in this resort is clean, the food was great and we had no problems booking restaurants during the week of thanksgiving. We did the thanksgiving dinner and my husband loved it but I wish I did the buffet which had lovely dominican tasty food that night instead. The children’s club is great and the staff there are awesome, my kids did not want to leave. My kids loved the activities they organized for them, the neatness of the facilities for children, the games (specially video games), their indoor soccer room, and the time they spent with them outdoors too. Overall if you have children 13 and younger this is the best place. Second time here and our kids and us as parents loved it all.

Food was very poor. All restaurants required use of QR codes for menus which were glitchy at best and the staffs communication in English was also very poor making the dining experience frustrating.

We had been to a Paradisus resort in the past and it was incredible so we were excited to go back to one but this one was just average. The water park, our room and the kids club were amazing but the entertainment was lacking and dining was very limited compared to other all inclusives we have been to over the years. In fact, the food was just not good in general. There was nothing special about it, especially the deserts and drinks. All of the food was either cold (when it shouldn’t be) or lukewarm or stale and very little options seemed to be made fresh to order. The freshest thing I had was a tortilla chip. We also did not like that you could not take anything from the buffet or anywhere to go back to your room. Then you could not get any of your reservations made more than a few hours in advance. Also you couldn’t seen any menus until you were in the restaurant because the website does not work and most of the time the internet was down. I verbalized my concerns about the bad food to a couple of the staff and they did express concern. A few days after that, I got food poisoning the day before we left and it is the most sick I’ve ever been. I told some staff this too at our checkout but no one seemed to care I was very sick. So overall, it was an ok place if you are looking for somewhere to take your kids for a few days but not if you’re looking for a great experience like other resorts may have to offer. This place is lacking leadership and direction which is a shame.

This hotel is very much family friendly and very good staffs.

The hotel is beautiful, but the management is horrible. The security manager has extremely bad actitud, that a family hotel which means kids are allowed and they can even play in the room because at a second will be 3 guys knocking your door and ask to shut the kids down because they are annoying with those exact words. When I went to give a complain they came to show us the hotel behavior rules , and to cover all the disrespect from Francisco the security manager who threat my husband to fight and even say that if he see him on the streets he will kill him. There are cámaras all around but no one will listen to us they will just keep covering to protect the employe’s unacceptable bahavior.

The service of the staff and my concierge were excellent. The spa was one of the best that i have been too. I would like to specially thank Jenfre and Pantry for excellent customer service. I will definitely be coming back.

I was somewhat confused about their customer service at the reception and pool area. Sometimes it seemed like a lot of people, but doing nothing. Buffet was not bad, but not great. Dinner at the restaurants was not different from the buffet. On the last night, decided to forego the restaurant and head directly to the buffet. I asked a few times about the women’s bathroom near the pool area and was ushered to a one stall bathroom which was one morning clogged and told to go to the men’s bathroom. Asked about 4 people to show me where the women’s bathroom (more than one stall) at the pool area and they kept referring me to the one stall. When I would ask for a bigger bathroom, there were just blank stares. I speak both spanish and english, so there was no language barrier.

Highly recommended, we were upgraded to a master suite. Staff provide excellent service very accommodating, very attentive. Rooms were very cleaned. Hotel very beautiful. Very family

Excellent and convenient hotel. Great staff, food of the greatest quality and beautiful gardens.

Confortable

My husband and I had an absolutely fabulous time at the resort. Everything is good as I saw prior to booking. Our chaperone ~Verenise Liria was so good. She was kind, nice and sweet. She deserves a raise. Thank you for the special anniversary dinner and decoration. You had colour to our day. At the dinner, Fransua and Josue attended to us. They were so kind and very welcoming. I think they deserve a raise In all we had an exceptional great time and we enjoyed our anniversary celebration. We will definitely be back with our kids next time God willing.

Excellent place, super clean, food is amazing and excellent to bring the family.

Everything was good

I loved this place we travelled with family and young children, and it was excellent.

Our stay was truly exceptional! The moment we arrived, welcome drinks were served. The staff were incredibly welcoming and attentive, making us feel right at home. The rooms were spacious, impeccably clean, look just like the pictures! We had a swim up, very private, was perfect for relaxing, with plenty of comfortable loungers and a jacuzzi on our patio. Took a shuttle to the beach, plenty of chairs, activities and a beachside restaurant. Our favorite restaurant was the winery, Josh was AMAZING! Overall, we had an unforgettable experience and would highly recommend to anyone seeking a luxurious getaway with your partner or whole family.

Great stay

Overall it was a great stay. Super friendly staff and always willing to help.

All good

Incredible customer service Friendly staff really elevated the experience Would benefit from more restaurant options for breakfast… something a la carte rather than a buffet - didn’t detract from beauty and experience of the resort at all though

Not well kept, lack of maintenance

The resort is stunning, but it’s important to note that it’s not actually beachfront, despite being advertised as such, which was quite disappointing to discover upon arrival. We paid extra for a master suite swim-up with Family Concierge, expecting it to include all the advertised luxuries, but many of these were only accessible with an additional upgrade to “circle” status. Securing dinner reservations was also incredibly frustrating, as availability was nearly nonexistent—even though the resort was at low occupancy. While the food was decent and we didn’t experience any issues there, in hindsight, this was an extremely expensive resort for what we actually received. We’re particularly disappointed with Expedia, as they misrepresented what was included and did nothing to resolve the issue when we raised it.

The staff was so accomodating. The property is humongous, but navigating is easy. All inclusive means ÀLL inclusive! I am looking to join Melia if all their properties are like Gran Cana then im in heaven!

The facility is nice but the restaurant food are very poor, to eat a decent meal you have to pay extra, restaurants are mostly closed.

The best thing about the property the staff are nice and amazing Other than that it sucks Food is okay steakhouse has good food and the buffet it’s small selection but it taste good all the other places are not good We paid so much extra to get the swim up room We got the room yes it’s big but dirty You pay so much to expect something nice and clean Jacuzzi didn’t work was broken I asked to get it fixed never happened Bathroom fan was broken they fixed it Shower wasn’t working well they fixed it But filthy dirty rooms You walk into the room warms in the floor specially in the morning We had 5-9 warms Everyday . Last time at this resort for sure.

Paradisus Grand Cana was an amazing stay for our young family of four. The resort is a perfect location for families with kids where the kids will have plenty to do with an amazing center pool for kids to play, a fun Water park, great food and drinks and the perfect touch of culture to feel that you're also experiencing the country through its foods at the Origen buffet and activities. My constructive criticism would be that the actual restaurants that require a reservation the menus and the selection of plates offered feel that they fall a little short on the portion and quality and sometimes we opted for the buffet since that never disappointed. At the buffet, you find what seems to be an endless selection of food, and more importantly local dishes that taste great and are typical all over the country.

We had a wonderful stay. This is our 18TH hotel in Punta Cana. We will definitely return to this Paradisus location. We loved the check in process. Noemi helped us. She was very informative. The resturant options were also amazing. We had amazing service by Daniel in the Karnica Steak House and Basilio in Mangu and the Steak House. The rooms are spectacular and spacious.

Overall, a pleasant stay at a beautiful property! The buffet food was OK but could be improved. The waterpark was a blast and the staff working there were super friendly specially Armando who works at the water park restaurant. Three issues to share: 1) At the check-in desk, the staff did not provide the coupon we were supposed to receive when we booked through Expedia. We had to ask for it the next day. 2) During check-in, the staff tried to sell us a room upgrade, which we declined. Then, they offered a complimentary upgrade, which we initially thought would be an improvement. However, they changed our room from two double beds to one king bed and a sofa bed. The sofa bed was very uncomfortable, and even with an extra mattress, it was still not comfortable. In our opinion, this was a downgrade. 3) During check-in, the staff also failed to inform us about a complimentary massage offered to guests who participate in the 15-minute orientation. We paid $130 for a one-hour massage, and only on our last day did they tell us about the free session. They did not reimburse us for the massage we paid for.

Had a great time.

Nice hotel people are nice eveybody is very help full guest service guy the best would be back very soon the only problem there is with the people that sell time share they want to obligate you to buy or get upset

Excellent

Excellent option for good rest!

Grand kids lived the water park. Restaurant food choice and quality was ok

Very nice and quiet. Good for relaxing

The pools and waterpark for the kids

Amazing staff I felt so welcomed ! Very clean ! Everyone was just amazing I can’t wait to come back soon ! I wonder if they do weddings because I’m looking into it !

Property looks very new and service was amazing! We had a very personalized welcome/arrival experience and were assigned a Concierge, Carolina, who really assisted us on our needs during our stay. That really made a difference and allowed us to make the most of our stay. Everyone went above and beyond. Also, a main fact for choosing this property was that our group of friends wanted to stay together and their suite options provided just that; super spacious and perfect for several guest. We never felt crowded which was great! Would return again for another laid back, all-inclusive, beach holiday.

We did not get our bottle of champagne

La estadía fue muy amena y agradable. En cuanto a la comida, el bufet es lo mejor, los demás restaurantes a la carta no ofrecen nada demasiado espectacular. La limpieza de la habitación puede mejorar, especialmente el área de la ducha no estaba limpia. El staff es muy amable. Las facilidades del hotel son muy lindas y bien mantenidas. Solo tiene una piscina pero la misma es grande. En cuanto a entretenimiento, no tiene mucho que ofrecer. Diría que es un hotel bueno para descansar y relajarse. El parque acuático es lo mejor del hotel sin lugar a dudas.

Staff is rude and poor management that doesn’t know how to solve problems

Overall is average

The resort was clean and the staff was so kind, friendly and helpful. Our concierge, Andy, was very responsive and quick to assist. We had a server Juan who was very attentive and always kept the drinks coming. The workers is the kids club, Emmanuel and Lupita were great with our children. Has a lot of great perks and definitely worth a visit.

One of the best properties i have ever visited

Excellent!

Long walk to the room ,about 7 min .Very dark hallways ,not many activities to do .Food wasn’t the best .Not coming back here .

Not enough restaurant for public.

The food was horrible. Omar was an excellent concierge he did an awesome job.

was good and quiet

Amazing experience at this hotel. We went for our wedding anniversary and they made our stay outstanding with their amazing service, food, drinks, etc. Our concierge girls were amazing especially Soribel Garcia, Venecia, Liria, they were on top of all the helpful ones. Also Carmen Peña at the Mama Juana Bar who made us some delicious drinks, I would say the best in the entire hotel. Thank you Paradisus and thank you Soribel, Verenice and Carmen

Great stay, amazing suite includes 2 rooms - perfect stay with baby. Jacuzzi on the balcony is great too. Plenty of pools including those I. The shadow afternoon, great beach and views, great buffet, very clean. Staff is friendly and responsive. Would come again and recommend to the best friends.

This Resort knows how to keep their visitors/customers entertained. And everyone here was so polite, friendly, welcoming and respectful. I will love to bring my family and friends back to this resort because this place stay lit every day and night for the adults and kids.

We just returned from a two-week stay at the hotel, and I wanted to share some thoughts about our experience. The hotel is impressively clean, with highchairs wrapped in cling film and drinks served with straws or in single-use cups – a thoughtful touch that helped keep us healthy. For the first time at an all-inclusive hotel, no one in our family got sick including my 2 year old son! The water park is fantastic, catering to both kids and adults. Although the food is a bit repetitive, the quality is excellent, with delicious burgers as a standout! The staff deserve special recognition for their friendly and attentive service. While I couldn't memorize all their names, I'd like to thank them all for their exceptional attitude. The reception staff were kind and helpful. Lissette Carrasco standing out as an amazing help for all our inquiries. Luis, who made eggs and omelets every day, always had a smile on his face and radiated positive energy – you can really feel his passion for making travelers happy. Domingo was an incredible server, always cheerful, and Rafael and his colleagues crafted great drinks at the bar. Entertainment is fun. Pool and pool bar are open till 11 pm which is great. My experience with spa was exceptional as well Overall, we had a fantastic experience at the resort. The only downside is that the beach isn't very close or easily accessible, especially in the heat. To get there, it's best to go to the reception area and use the carts which is available

Beautiful, clean, amazing family concierge plan!! Staff were so accommodating.

Excellent across the board. Home away from home type of vibes. Highly recommended.

Was a beautiful property! The restaurant staff was awesome. Only downside was couldn’t get reservations at most of the restaurants, I also tried to organize wine and a birthday treat for my partner and the hotel forgot to deliver it.

The property is beautiful delightful. the only thing I did not like was the restaurant the food was not great! They did not have a great selection of food. Also there was only 2 restaurants open we were there for 6 days and on day one they told us all the restaurants were booked. That’s was very disappointing. which also I did not believe because the resort was empty they are in there low season of travelers.

Good property

Great hotel, friendly staff.

Un hotel espectacular me encanto la experiencia. El servicio increíble. Todos los trabajadores tienen muy buena atención.

Great place!!

Great staff, amenities are worth the cost. Loved the suite, superior to many if not all suites in the area. We will be back! Kudos, keep it up.

Hotel was nice,but food was limited and horrible

We like everything we enjoy every single moment. The food is super good the room clean the service every where the you go my family and I love and definitely we come back

Everything was a scam. They tried to get money out you at every turn! Check in was horrible. Communication is non existent. Wouldn’t recommend it. Go to Puerto Rico instead.

Great place

Hotel trade member and non member customer differently. Food and beverage are limited to non member customer

Good choice

The food was good and the staff was friendly. This resort is family friendly and has activities for children.

Very nice clean and modern. Great resturaunts, and food. Great staff.

The rooms were nice but the service was terrible. We were supposed to have a concierge but we never saw him. He was supposed to make reservations for dinner which he never did. Very unreliable. The wait staff at the one restaurant where we are all meals was very rude. There’s are a lot of great resorts. Don’t waste your money at this one

Excellent resort this is our sixth visit!!!

Hotel was extremely clean and the asthertics were beautiful. Wish there qas more entertainment during the day and night.

I rated terrible because my son and his family made reservation fir my birthday. My mother died and I had to cancel. I explained it tonthe manager, to see if i could get a refund or at least some of my money. They said because of hotel policies he was unable to refund me. I understand, but this was out of my control. They are management and they have the power to make changes and use their discretion. Very disappointed with there decision.

Paradisus is not what it seems

We were celebrating a family birthday and had booked two swim out concierge rooms. One of our group got violently ill from food poison and had not eaten outside the hotel. Ended up in the hospital and the hotel did not go out of its way to bring broth or other food to the room and even took 3 hours to attend to someone very sick. This is not the only thing . The room cleanliness was under par for service . ,This hotel is far from a 5 star. Looks like a 5 star but is really a 2.5-3 star. Huge disappointment. The whole staff needs to be retrained.

Todo bien

Great food and service

The Hotel was ok, but the sofas in the room were very worn out and dirty. The food needs a lot of improvement, had to eat out in the city because of it, although we had all inclusive. They had great activities for kids, definitely a family orientated hotel. The staff was amazing, especially “Toribio”. Recommended great places to eat, shop and activities to do.