Fairfield Inn & Suites San Antonio Brooks City Base

9.2

Wonderful

477 Guest reviews

9.2

Wonderful

477 Verified Reviews

Read all reviews

Cleanliness9.2/10

Service9.2/10

Comfort9.4/10

Condition9.4/10

Neighborhood9.2/10

Amenities8.8/10

We found a great deal at this location. Extremely clean and close to Sam’s, Walmart and places to eat. Comfortable beds for a good nights rest before heading out to our next destination.

I've had to travel a lot due to my job, this was one of the nicer hotels I've stayed at. The staff were very nice and professional. The waiting areas were spacious, the dining area doubles as a work area and there's access to printers. The gym and pool looked great. The room itself was in prestine condition and very spacious. The only downside is traffic. To get to the road the hotel is on, you have to bypass a busy street, which always has traffic. That said, the area itself has plenty of places to eat and shop, within waking distance. A bonus is that Dowtown San Antonio is only 5 to 10 minutes down the highway. I highly recommend this location and plan to stay here again.

Front desk was super nice. Room was very clean and nice. Very quiet.

Front desk staff was very friendly, welcoming, and helpful. The accommodations were excellent.

The staff was very friendly. Check in was fast and they had a good assortment of foods for breakfast.

Free complimentary breakfast, wifi and coffee throughout the day. Rooms are nice and big and very clean. Any time we nee to go to San Antonio, thats where we stay.

Great Location

The stay was good. The front desk service was not very hospitable when I arrived. I waited 5 minutes to be serviced. There were two desk clerks and I had to wait for one to get off the phone with a customer to be serviced.

desayuno

excelente el desayuno

Extra clean. Price was god.

Excellent place to stay!!! Great staff and great bedding. We will be back!!!

Staff was rude

This property was peaceful and quiet and minutes from everything I needed

Good location if you plan to go downtown since it was only a 15 min drive. Place was clean and the staff were friendly. Nice showers and appliances worked well.

Great hotel

I live that hotel that is the 3rd time we have stayed ther. I never fear my car being broken into. Its clean the staff are amazing with special request. My boyfriend is an amputee and they always make sure we have the tings we need for him.

Excellent staff and excellent bedding!! Great size rooms-we definitely will be back!!!

Close to everything!

Stayed here a few times, great location!

Overall my stay was great. From when we walked in, the staff was very friendly. The room was very spacious and breakfast was simple, but very good. Would definitely stay again.

Loved the room and quietness. We needed a place not far from home due to electricity issues. Expedia found this property and so we went. Upon arrival the front desk worker said there was an issue with the virtual credit card. This was not a customer issue but an issue between the hotel and Expedia. The Hotel worker called Expedia and told them the credit card would not go through that Expedia gave them. The lady asked the hotel worker some questions about the hotel property and the worker stumbled and could not provide information. Long story short short hotel should be trained on issues so customers are not waiting at the counter for 20 minutes.

Awesome!

Its very clean, staff is great close to a mambos sea food is awesome.

Great place to stay

The lobby smells moldy and the room smelled like an old dog. The bathroom floor and carpet wasn’t clean. The armchair was so stained and dirty that I wouldn’t even put my purse on it. The lighting was extremely poor to apply makeup.

very clean and nice

Great staff

Enjoyed my stay will be coming back every thing is so close to the hotel and staff were very friendly and helpful

As always, room clean, dining close by. Most important for us A/C working properly keeping the room to the temp we enjoy. Thank you

Friendly customer service, easy check in and check out. Very clean and quiet

Excellent place to stay!!! It’s clean, comfortable bedding and excellent employees! We definitely will be back

The rooms (suite) were big compared to others we stayed in. Didn’t like the refrigerator in the room it froze my medication

Nice stay

Stayed for one night.

Amazing stay, great room!

We have stayed there before. The staff are super friendly and helpful. I never have to worry if they have the accommodations we need when my boyfriend and i stay. My boyfriend is a leg amputee and uses a wheel chair at night and to get in and out of the shower. They always make sure the bench or chair is in good condition. They allow early check in without a lot of extra headache. The room always feels clean never seen sso much as an insect inside the lobby or rooms. And let me tell you it smells amazing when you walk into the libby like they are always cleaning it.

Stayed a night for a short trip, I came a little late so had to park a little far but totally understandable. Room is spacious, clean, bed and pillows are comfy. TV has a lot of channels, especially Netflix & Youtube. Check-in and check-out was very easy. Staffs were super nice and welcoming. Definitely recommend this hotel!

Area was nice and quiet and property was very clean.

Very nice property

The property was so clean. We enjoyed the free breakfast, and they have a smaller nice and clean pool. The rooms were a good size. Not big or small. They have a microwave and small fridge in the room. The staff was nice. They checked us in quickly. Free parking too. There are lots of restaurants within walking distance and a Walmart across the street. This is our second time here, and both times were great.

Happy with our stay! No complaints!

We very much enjoyed our stay. The Hotel was clean, the employees were nice and it was reasonably priced. I am happy we chose this hotel. This is actually the second time we stayed. Great job with whomever is in charge and has a great team of folks that makes this hotel a great place to stay when visiting San Antonio!!

Nice place to stay at

Nice and clean overall. Overall very comfortable.

Great

The Fairfield Suites at Brooks City Base was very clean and the service was geeat. The location waa walking distance from a shopping center with a Walmart. It also was near a lot of restraunts. 10 minutes from downtown. Hoghly recommend. The only issue was with the traffic light on Military that turns left onto Goliad where hotel was located. I sat in the left turning lane almost 10 minutes before it turned green. For the remainder of my stay I continued straight on Military past Goliad and made a left at the next light going around the Walmart. Much quicker.

Everything was great! I do wish they had more laundry because they only had one set and with a line of people who forget to get their clothes after 30 mins

Easy access to highway and food options

The staff is super nice , Norma is very helpful I appreciate all the help.This hotel overall was awesome in everyway.

Good stay

Overall our stay was great. The front desk ladies were super nice. Our room was spacious and clean. The breakfast was great as well. No complains.

A good stay that gave us peace of mind, great location, breakfast options and a lot of shops close by.

We loved so much our stay at Fairfield, the place was clean and the free breakfast was amazing. The front lady and the cook lady was so sweet and the eggs were delicious. Good breakfast options.

The property was very clean and quiet. The bed was very comfortable.

Would not allow me to check into hotel because they wouldn't except cash app ...after it had already been booked in thro Expedia...I was charged for the stay .out 130$

Walkable to Sam's Club, Wal-Mart and other stores. Property is adjacent to freeway and can be very noisy at night Good breakfast. Friendly staff.

Comfortable & clean.

Very happy with this choice.

Clean room poor service.

The room was clean the AC was on when we walked in so it was great after being outside in the heat was awesome to walk into a cooled off room. Only complaint I have is we came back from a concert and the room wasn’t clean we didn’t even have fresh towels. After I called downstairs to ask about new towels I was told to come down and get them. Which honestly it is what it is but 420$ for two night stay sucks we can’t come back to a clean room much less fresh towels.

Best HOTEL

Best hotel PERIOD

Arrived late in the evening, quiet. Only stayed overnight. Pleasant staff.

Love the Marriott brand!

Very nice, well maintained. Check in was simple, breakfast had the basics. It’s a very safe area and there’s plenty of shopping and food in the area plus it’s easily accessible to main roads. Definitely would stay here again!

Great place to stay!

Great staff, clean room, great breakfast!

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Good.

Very clean, great breakfast and staff was super friendly

Overall Great Stay

Comfy bed, spacious room. Good free breakfast. Close to Riverwalk and Frost Bank Center which we were visiting. Will book again when in the area.

We really like staying here. Highly recommend!

This was a very well kept hotel with decent beds. The team was friendly and attentive. My only complaint was that the pool was cold-Freezing. The area is between fast food, construction, and warehouse areas. It’s convenient to freeway and travel but not walkable to anything except 1 fast food restaurant. It is not convenient to Downtown San Antonio.

Very nice friendly staff

Very comfortable and staff was very friendly Great location to where we needed to be for a basketball tournament

It’s okay

Was fine, standard hotel. Some noise if you are on the first floor and I saw one bug.

Very nice

The hotel is ok. But the air conditioning in the room was Too noisy that it didn't let us sleep.

nice service

Great service, clean hotel throughout, friendly staff.

Check in was wonderful but the front desk person at checkout was rude. Went to load our luggage at 9 am and our key to get back into the hotel and our room no longer worked. Had a cleaning lady come in the room without knocking before we checked out.

Very clean and friendly

When you walked in it just smelt clean. From the lobby to when we entered our room. The bathrooms were super clean and very nice. The hotel staff were amazing. I called a few times because we needed specific accommodations and they assured me they would be there. I have had problems in the past with hotels syaung they would have an mobility room and the accommodations and then not have what they said they would. This fortunately was not the case. My boyfriend i really enjoyed this hotel overall. My only complain would have been the mattress. It was supper hard and hurt my hips to lay on. Other than that, it was a perfect room! Thank yall for making this get away so very nice.

Good

The stay was good. We asked for room service and even tipped the last, but she didn't even vacuum. Cheez it crumbs from my kiddo were still there. She didn't make the beds. Idk but that was disappointing. The breakfast was decent, but bacon wasn't an option either way and my son was upset as he doesn't eat sausage. The rooms are super clean. Beds are comfy. My husband really likes it.

Great Hotel

Very friendly staff…. Beautiful hotel… Great clean room…. Good food for breakfast!!! Highly recommended!!!

Upon arrival, we were greeted by Alex, she had a wonderful smile, got us checked in, offered the application for the Marriott card, briefly explained the benefits of the having the card. All of this was done in a very friendly and cheerful voice. All of this assured that this was the right place for us to stay. As of this write up, we’re on our second day due to an unexpected incident in the family. However, all is well, we know we are at the right place for resting.

Alamo visit

Spacious, clean and comfortable. Close to freeway ( but quiet), shops and restaurants.

Quiet

Excellent

Second time we stay here, the place and area are great!

Ill be back that should say enough

It’s very clean and the staff are courteous.

Very nice hotel and in a great location for dining and shopping.

Great location

Cozy and comfortable bed and overall very clean place.

Avoid first floor rooms. Strong pool smells and some ants. Besides that it was a good stay.

Good location, clean, friendly staff.

Great hotel...great stay

The hotel was very clean and comfortable and the staff was friendly. The breakfast was acceptable for my family of 5 (3 kids), of course, it could have been better for us adults, but no complaints!!

Service was fast

We loved staying here, clean, quiet, friendly staff, and breakfast was great! I'd definitely stay here again, the area was great!

Very nice hotel

Clean large rooms

Nice place

Very clean, safe and convenient shopping area

Excellent Wes re staying here the next time

We stayed for two nights and the hotel was decent overall. Not great but decent. The property was dated but mostly clean, parking adequate, situated by a freeway surrounded by stores and restaurants. The downside of course is traffic and the freeway noise which we heard all night. The mattress was extremely firm and the refrigerator froze all of our food. The clock radio would randomly make a static noise unprompted, so we ended up unplugging it to sleep. We also had ants in our bathroom the entire time. We’ve definitely had better stays elsewhere but it was fine for a short stay. Longer than a couple of days and I’d spring for a nicer room elsewhere.

I liked that the staff were friendly and outgoing. The outside of the building, as well as the lobby, were both very well kept/maintained. The pool looks much bigger on the website due to creative camera angles. In reality it is a large hot tub. The room was clean, but smelled like someone had been smoking in it previously. It was supposed to be a non smoking room. We did not ask to change rooms but did inform the front desk so that we did not get charged a cleaning fee for smoking in the room. Room service did not come and empty the trash. There were five people, including a baby which means diapers, staying in the room, so the trash overfilled quickly. Also had to call for more wash clothes as were provided a whopping 2 wash clothes. This is a decent looking property and the staff is friendly enough, but the small things matter when you're traveling with small children. So having a room that actually is non smoking, the trash removed daily, and the towels & washcloths replaced daily are important. If these services aren't standard practice then guest should be informed that they'll need to call the front desk and ask for trash pick up and washcloth & towel replacement. I would stay here again, but would definitely remember to call every morning and ask for trash take out etc. (final note; the receptionist was friendly and offered to let us change rooms to a cleaner/non smoked in room, and towel replacement was quick when called for)

The front desk staff was friendly, we were told that housekeeping only came every other day. However, the day they were supposed to clean the room they did not come. We were out of towels and called the front desk but they told us they had no one to bring any up and we would have to come down and get them. Just a little disappointed with this treatment.

Excellent service

We had nowhere to park. The parking lot was full of big work trucks and a bus. Then, at 1 this morning there was a big ruckus next door at the Lowe’s parking lot. (Not the hotels fault) not a very restful stay. The hotel is nice and clean though. Give 5 stars for that.