Fairfield Inn & Suites Houston Northwest/Willowbrook

9.0

Wonderful

481 Guest reviews

9.0

Wonderful

481 Verified Reviews

Read all reviews

Cleanliness9.4/10

Service9.0/10

Comfort9.2/10

Condition9.2/10

Neighborhood9.0/10

Amenities9.0/10

Great check in service

My daughter and I really enjoyed your front desk staff this weekend beginning with Ky and her accommodating services. There was an issue with the bathroom light fixture, and she assigned us another wonderful room without hesitation. We met with the other ladies the rest of the weekend and everyone was very friendly. I would highly recommend staying at this facility.

All property clean and neat.

So-so experience

The staff was helpful and friendly. The room was comfortable, but the included breakfast buffet was paltry and not up to standard. There were very few options to choose from. The pancakes were cold and rubbery and the rest of the offerings were just "OK."

Nice comfy hotel

Good stay and room was just as good as it was when I stayed there 2 years ago. Only complaint was that the hot water in the shower was non existent. For a stay in the winter guests need hot showers. I did let the front desk know when I checked out.

Very clean and very nice facility, but the location was somewhat in an area not too safe but the hotel was great and modern

Ac leaked carpet was wet, bad lighting in bathroom, tv had no signal mostly in the morning just a bad stay.

A+ hotel! Pet & Smoke free property!

We chose this hotel because it's a smoke & pet free property. We have severe allergies. We weren't disappointed. Our room was very clean and modern. No smells, animal, smoke or musty. The a/c unit worked perfectly. The rooms are sound-proofed, so it was very quiet. We just heard a bit of noise in the hallway & from the guests staying in the room above us. Breakfast was fantastic, lots of variety. The staff was friendly and helpful. We arrived late at night and we're greeted with a kind smile as we checked in. The front doors lock at night, so it felt very safe. There was security in the parking lot overnight to watch the vehicles. Overall, it was a great hotel! We'll be back.

Pre Cruise

Nice hotel good location. Loved the big shower. Breakfast was okay not much selection. Very nice check in young lady.

Muy amables

Couple of hiccups but overall an ok place to stay

We checked in and were assigned a room. Upon entry of the room there was an extremely strong odor of marijuana and rust in the shower. We asked to switch rooms. The next room was decent and didn't have those lingering odors and the shower was acceptable. We stayed two nights and were pleased with the continental breakfast as well as the exercise room. The GM was in the second morning and let us pick a complimentary snack as an apology for the first room. Overall we were satisfied.

The hotel did not have hot water. They told us about an hour after we checked in and in two days did not get it resolved. No concessions were made for the inconvenience.

Everything was good

Great place to stay

I booked a specific room with a couch and was giving a tiny room with a door that didn’t lock when seeking help I was told nothing could be done due to booking though Expedia. The breakfast was absolutely horrible. Stale , super limited, no waffles, English muffins tasted expired.

Great place

I had a lot of trouble connecting to the wifi, the refrigerator was either broken or barely working, and right outside my window, a noisy business started lots of loud activity around 7:30 am. The front desk person was very, very nice however. She deserves a raise for her attitude alone.

Unfortunately the bathroom and coffee maker outlets did not work, one of the two florescent lights next to the bathroom mirror was missing - I reported to front desk upon arrival (3 night stay) and again on 2nd day. Unfortunately nothing was ever done to fix during my stay - especially the bathroom mirror light would have been helpful. Otherwise great stay and would book again.

The good: hotel is well kept, clean and generally in a safe area. Breakfast was changed daily and free. Staff was helpful. Hotel is conveniently located with many various dining options within 5-8mins drive. Hotel is near fwy, toll roads and gas station. Not bad to stay for few days within Cypress area

Nice stay

The hotel was amazing,but that day the poll was full they have a party about 30 people, drinking,loud music,my family have to wait to the next day to enjoy the pool.

Great Place

I was in town for a trade show. This hotel was awesome ESPECIALLY the front desk staff. Everything was great and very clean. I will stay here again.

Young lady that checked me in was extremely polite and the room was clean. The kitchen lady with the pretty eyes was super exceptional

We booked a room at this hotel because it was one of few hotels that offered a room with 2 beds. When we arrived, the receptionist said she couldn't deliver what they had promised and we got stuck with a bed and a terrible pull out sofa. Strong smell of marijuana in the hotel as well.

Clean nice hotel.

It’s not the hotels fault but the other guest on the other floors were loud and dirty. Cops were there every morning of our stay. Just had a lot of sketchy guest.

We enjoyed our stay problem free

So far, so good! But I have not been around the outside of the property yet

Great. I will be back for sure.

Comfort

The rooms are clean but the beds was way to hard for our liking, it was like a concrete floor. I would like more pillows for a king size bed.

All good, nice stay.

Breakfast was great. The bed was great. The employees were courteous. I did have a problem with the lighting in the bathroom. It was very dark. The light in the shower worked and was nice and bright; but the mirror lights and light on the ceiling were not working. I practically put on my makeup in the dark. Besides that minor issue, it was a great stay.

Very clean and convinient

Our stay was great.

Awesome place to stay

Excellent customer service. My stay here was fantastic. The staff was friendly, professional, and helpful. Would definitely stay here again.

Tub was stopped up so nasty water was in the tub instead of them switching my room like i'd ask instead we had to wait and one person not shower til the next day. then matinance comes to fix the problem but we we're left with a nasty tub.

Perfect for our travels

Always a go to when we go to the races or an event on the same side of town. Convenient and quiet. Staff is very accommodating and easy to speak with. Highly recommend.

One nighter with Teens

I was a little skeptical at first from a few of the bad reviews about the area and their cars being broken into, BUT we did not have any issues of that sort and we enjoyed our overnight stay for 7 people. My only negative thing to say would be that Breakfast could use some help.

Suite was worth it

Great suites. We had a sitting area. It was great!

The check in was very easy the front desk receptionist was nice. You also less than 3 minutes to the Willowbrook Mall & plenty food restaurants and shopping ares.

Clean, friendly staff.

Issues getting on/off elevator. Lighting in bathroom too dim. Issues with TV.

Friendly service, clean rooms and beautiful view

Lobby great with super clean and comfy room

Great

Very nice hotel.

Great hotel, the guy who greated at check in was very inviting and pleasant. The atmosphere was nice. Smelled good in the lobby and the elevators. The room was very nice and clean and spacious. Only one thing i can say i was not pleased with were the sheets on the bed were not soft and cozy, they were scratchy and hard. But my ovrrall stay was great.

The property was quiet and had plenty of parking. The room was spacious and the beds are comfortable. All of the workers where really professional. Jose did an excellent job during check-in.

Good hotel, dar

Staff was very friendly and helpful! Very clean and up-to-date hotel. Breakfast was delicious and the cook was excellent and gave great services. Will definitely stay again!!!

Very clean

Great

Even though I got a king bed it felt like queen size bed. They need to upgrade their mattresses.

Breakfast is sad.

the light as soon you enter the room was not working

Management was not helpful.

The best ever

The receptions were so nice so calm and so helpful. The place was so clean. It was just the best place I ever stayed. The clean is the smell so much good everything was just A

The continental breakfast started late, but it was so good

We booked the hotel through expedia and they have accepted the reservation. When we have reached over there around 10PM, they have mentioned that they have stopped accepting the reservations through expedia since morning. They didn’t allot us any room and we were like not sure where to go at the moment. This is unacceptable from them. They should have intimated us earlier

Really, really nice and will stay here again!!!

It was very, very clean, beds were comfortable, breakfast was good (bacon, sausage, eggs, eggs with potatoes, pancakes). There was no problems at all and I would definitely stay here again!

Bad service

The night clerk was horrible. She gave no explanation of why she scanned my card twice or why she was scanning it to begin with. No smile, no friendliness. She seemed irritated.

just overall condition.

Good stay.

very comfortable stay, free breakfast, good internet and less than 20 miles drive to the airport. a vacation itself before we started our vacation.

Too bad

The cleanliness of this hotel left much to be desired. During our four night stay, the one working elevator was never cleaned. There were dirty hand streaks and drips of food? all over the walls, the carpet was never vacuumed. The fitness room floor was also filthy. I took one look at the floor and skipped my workout. The breakfast area was very clean. I’m not sure why other areas were totally neglected. I hope management reads this and makes changes.

Room was only cleaned 1 time during our 5 day stay in the hotel despite several days of calling and directly speaking to people at lobby to clean the room. We were running out of toilet papers and have to keep on reusing soiled towels. We never place do not disturb sign outside our room, so can't make it at as an excuse. We spoke to manager Ky during our stay and after we left. She apologizes, but can't avoid the fact that we had bad experience in the hotel. We have been staying on Marriot branded hotels around the world for years, and this is probably the most disappointing experience we had.

I was charged two times for my room. The male with spiked hair was rude on every time I made contact with him. He charged me after I paid at the time of booking. When I came down one the evening of second day to get towels because my room had not been serviced he gave me two large towels reluctantly. Then when I brought the towels back down that were dirty ; some due to my 5 year old granddaughter nose bleeding during the night. I was still not given washcloths. I had also asked for a pillowcase due to her pillowcase being bloody. He was rude. I came back to ask for toilet paper. He said the hotel doesn’t supply tissues. I then asked you don’t supply tissue to wipe my backside with. He then went to get a roll of toilet tissue. Last week I stay in the Crowne Plaza in Baton Rouge Louisiana for 4 days. The service was great. This is the only hotel that I have booked with with hotels.com as a travel nurse that I have received bad treatment from the staff since becoming a member.

Check in Process

The Front Desk clerk was unable to check us in. She had to get someone to assist. The whole process took more than 30 minutes 😒.

Very nice and professional staff.

Nice hotel, sketchy neighborhood

The hotel was clean and nice looking. The attendant was also very nice. Neighborhood a little sketchy. I may not stay in this area the next time.

😊

Great place to stay and Awesome Management staff!

Un lugar muy profesional y muy limpio

Was easily accessible to my meeting

Clean hotel, good service. AC works great!

Ok

Disappointed

Staff was great. But 15 mins after I arrived back to the hotel my vehicle was broken into. They broke my window and broke my bed cover. And stolen items from me. We parked right in front of the hotel in sight of the front desk.

The guy is real nice and helps alot , one of the girls is ok she does her job but girl manager is always with a face doesnt greet or talk ... everything was better when Gloria was there she kept everything good speciallh the pool iam regular every weekend 2-3 nights im there from april-june its lile another home but now thag Gloria is gone its not the same

Great hotel that always provides a clean comfy place to stay when I’m in this part of town.

Everything great, nice property, great staff, just one lady from kitchen area that closed the breakfast area just in front of me and not even tried to help she could get something for breakfast but she was so rude.

Everything was good!

Very clean! Staff were great!

Nice and quiet

Only 1 night stay but it was clean and comfortable, good parking/neighborhood. Staff was friendly. Breakfast was good

We stayed just for the night. Hotel/room was clean as far as I can tell. Only concern was the corners of the shower had mold or black stains. Check in/out was a breeze. Front office nice. Breakfast was your typical hotel breakfast. Overall a good place to stay. Would stay again.

Great place with a wonderflu staff and tasty breakfast! Showers

Friendly staff, cleanliness of the hotel.

Great accommodations, fair price.

Very clean & Nice place

Clean comfy room Great sleep

Spoke with the GM on property. Dirty rooms, housekeeping issues, etc. GM directed me to request a refund through Expedia that she will authorize.

Nice room

Great room, too much light at night due to the curtains letting light in.

Everything was perfect and I especially liked the fact that late hours the front door our the hotel is locked so you use your room key to enter the building as an extra measure of safety.

The hotel was very well taken care of and very clean. Very nice rooms and comfortable. Thank you.

Better front desk service

Not prepared for guests…

The room originally had no sheets or comforters…

Eveything was clean and confortable. Great staff.

Friendly staff, awesome customer service. Clean rooms.