E&O Residences Kuala Lumpur

8.4

Excellent

1090 Guest reviews

8.4

Excellent

1090 Verified Reviews

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Cleanliness8.2/10

Service8.2/10

Comfort8.8/10

Condition8.2/10

location8.6/10

Neighborhood8.6/10

Value8.8/10

Amenities8.0/10

Stayed here last year as well and I feel like the rooms are a bit dated and probably need some further renos. The AC in the room was a bit weak even after I asked and got someone in to change it. It was ok, but couldn't really get it colder. The fridge had issues when I first checked in, they had to change a new one. And finally there were ants ! They popped up only if you left sugary food out on the tables though. Location wise, it's still really good. Next to several big and popular attractions. Nearby coffee shops (zus within a five minute walk), small supermarket (selections etc) and pavilion about ten minutes away. Oh another plus is the size of the room and the fact that they have a washer and dryer available. It's more an upmarket apartment than a five star hotel. Still decent though.

Great location and great staff

It is a badly maintained building. We changed rooms twice due to leaking showers and bidets, aircons not working, the safe didnt work. However, the saff are very friendly and accommodating. The location is not really great though.

E & O - Poor Management

Good : 10-15 minute walk to KLCC mall. Monorail stop within 3 minutes. Room spacious, clean, kitchen area fully fitted, microwave, washer and dryer, fridge etc. Swimming pool good. Bad : Booked room through Hotels.com. Paid for room for 6 adults. Management refused to provide extra beds. Tried to charge me £xx to use 2 beds for 4 nights. Would not negotiate/ compromise- told me to take it up with Hotels.com. I paid for 1 extra bed £xx and was given an extremely uncomfortable camp bed. Despite repeated requests for a proper bed or an extra or better mattress I was met with silence or empty promises. Gave up in the end. See photograph of camp bed £xx for this ? Really?? This issue meant that the stay was spoilt. I was told by one member of staff that this has happened before - why had Hotels.com and E&O not resolved previously. Why had I paid for a room for 6 adults and then received beds for 4. Poor service.

Huge rooms, clean and tidy. Poor TV signal.

A terrible stay - do not book.

Avoid this hotel at all costs. Room Issues: - The microwave's open button is broken, making it unusable. - The pans are filthy and old, rendering them unusable due to hygiene concerns. - The cups have coffee stains; we scrubbed them properly before using. - The bathtub had hair in it, making it too disgusting to use. It was still there on the fourth day when we checked out despite 'daily housekeeping'. - There was no ironing board or iron, even after thoroughly checking all corners and cupboards. - The washing machine was faulty and required pressing the power button about 20 times before it worked. I called reception for maintenance but none arrived, until the button eventually worked. - The dryer was broken, and we had to go to reception on the third day to request a new one because I really needed to use it. - A leaky bidet caused a puddle in the bathroom, and we had to turn it off after every use. - The tap water tasted and smelled awful, even after boiling, so we only drank bottled water throughout our stay. - Although the bed appeared clean, the inner duvet was filthy when held against the light. I only saw this on the last night we stayed there 4D3N and threw the covers off the bed. Explains why I felt itchy for two days, yet I thought it was due to the dust levels outside (see attached pictures). Terrible service too - refer to Google reviews.

Close to all the major attractions. Very clean and safe property.

It's frustrating that the room was promoted as having a king bed when it actually only had a queen bed. It's unclear what I'm paying for when I don't receive what was advertised. Additionally, being charged extra for additional towels and blankets seems excessive. Charging tourism tax during check-out instead of at check-in adds to the confusion. Overall, I'm disappointed with these unexpected charges and discrepancies in the room amenities. It's disappointing to see watermarks in the bathroom and bathtub. While it's nice to have a telephone in the room, it's frustrating when it's difficult to reach staff members by phone.

Overall location was good. The room itself was spacious and had plenty of amenities such as the washer and dryer. Only issue was the shower area - water didn't drain properly and the sealing probably needed to be redone as the sides were leaking after a shower.

Great property worth staying here handy for most thing a high class establishment

It was sucha unpleasant stay, first day the aircon wasn’t working at all and it was super humid. Followed by the next day, there was no water in the shower , had to wait till they fix at it till 5pm. I checked out the hotel 1 day earlier and left for good after all the hassle. Totally ruined my trip.

A lovely residence in central KLCC location. A short walk from all the hustle and bustle. Only critique was that the Breakfast options were a bit limited (black tea and coffee only included) and only rich, savoury meal options which felt quite restrictive. Pool and gym facilities were great though. I really enjoyed my stay.

Sehr schön und sauber

Das E&O Residence KL überzeugt auf ganzer Linie. Mit herausragender Sauberkeit, zentraler Lage und geräumigen, stilvollen Zimmern bietet es ein erstklassiges Erlebnis. Der atemberaubende Ausblick auf die Skyline und der schöne Pool verleihen dem Aufenthalt eine besondere Note. Das Personal ist stets zuvorkommend. Ein perfekter Ort für Luxus, Komfort und eine unvergessliche Erfahrung in Kuala Lumpur.

The bathroom has no electrical plugs and insufficient lighting-very inconvenient.

Good place to stay!

Good hotel at a nice location! Wanna go back there when I get a chance to go back to KL!

The property feel a bit run down compare to the condition before covid. But overall still a good stay. The breakfast is not worth the money though. There are many other options around the property so it will not be hard to find other options.

Excellent stay

Everything was perfect as usual with E&O. Loved the short stay. great walking accessibility to major POI, attractions, and restaurants.

This place was amazing the Apartment was huge and the view was incredible. Everything is close by and walking distance to most attractions.

The property was very clean and we like the unit design very well.

Spacious, tidy and furnished apartment. Walking distance to major shopping centers. Professional staff. Quite environment. Safe and secure. Totally recommended.

Excellent stay. Check in process (especially if you are driving in) was a breeze. Front gate staff gave clear instructions on where to go and what to expect during the process. Watch out though if you are coming in on a Friday. There’s a street food fair that takes some careful manoeuvring and patience on your part.

Will stay again if I am in business trip

Room was big but cleanliness was ok only. Surrounding restaurants & marts are estimated 10 mins by walk.

Nearby premises are not safe, are office and residential areas. The photo and the entity are very different, and the ornaments and paint lights do not match. The room was very damp and smelly, the toilet ceiling dripped brown water, and the water from the bath would be clogged. There are no wash basins or toilets in the entertainment hall and dining room on the first floor, and used cups cannot be washed. There are 2 bedrooms on the 2nd floor, one humid and one too hot. There are 2 rooms on the 3rd floor, both very hot, one of which we dare not use because there is a painting scripture (I don't understand the purpose) Benefits: TV and Netflix, a pool but old in need of repair, only one pool cue.

Good location and confortable room.

Please process my refund

The stay was a disaster. Turned on the air-conditioning when I checked in at 10 pm. When i got back from dinner at 1145 pm the room was still hot and stuffy. Called the front desk and a technician came shortly to check the aircon. He was puzzled but went into the switch room to do something. The room started to get cooler about 2 hours later. Bad and disturbed sleep as the room wasnt completely cooled. Couldn't use the internet because the WiFi was out the whole night. I also went down to inform the front desk that I will be checking out tomorrow after making a reservation at another hotel. I asked the front desk personnel to process a refund which he agreed but said he couldn't do it from his end. He said i should speak to hotels.com to process a refund.

KL Feb 2023

Great secure, central location to roam KL. Good size clean rooms and everything need in a two bed apartment, huge main ensuite. Balcony available but lacked view in the room I experienced.

Very nice property with friendly staff and convenient location.

Very spacious property, courteous staff, prompt and helpful, location is wonderful too but the apt is old and needs some sprucing. there is no dishwasher and the no of utensils are very less for a large family. TVs are outdates and are not smart TVs to no point in having them.

The service and amenities was excellent. There was a very pervasive smell in the room though. Maybe it has not been aired out recently. Also they went through the house rules which felt a little extreme. Seemed very rigid.

Great location in the heart of Kuala Lumpur

Ignore the bad reviews, but be aware this is a residence not a hotel. Check in was flawless. Great location for accessing the local tourist attractions. Breakfast was a bit of a let down, small serving from a local cafe at the front of the premises. Not the usual buffet you might expect from a hotel. Staff friendly and helpful. The washing machine in our room tricked the power, staff attempted to fix and when they couldn't they transferred our washing to another machine and returned when washed. No room service available and no food or drink allowed at the pool.

Wifi can be better. inttermittent connection

Enjoyable apartment to stay

The apartment is spacious, clean and everything this good. Just the pillows are soft and the bed a bit sunken. Really enjoyed my stay.

Superb Family Stay

Beyond my expectation. Was fuss free stay. Whole family enjoyed. There is a nearby mart & cafe to enjoy.

Good view and comfortable

Staff is friendly and helpful... service great

Great value for money and Wonderful moment with all the facilities. Tasteful styling, homely and clean suite. The location is not too far from KLCC and has free parking.and the hotel staff were friendly and helpful.

Spacious, comfortable and well located

We enjoyed our stay at the E&O residences in KL. We had a 1 bedroom apartment. It was very spacious and comfortable. The apartments are well located - close to restaurants, supermarkets and tourist attractions. It would be good if the apartment was a little better maintained. The bathroom vanity units had been water affected and the walls could do with some paint. If you want to self cater the kitchen could have more in the way of cooking utensils. We would happily stay at the E&O residences again.

Room is huge! Loved it. I wanna move there for good haha

Very close to Monorail,KLCC, Pavilion Shopping Centre, free CAT bus, food, Twin Towers and KL Tower. Staff both E&O resodenfes and ground secuirity pepole very friendly and helpful Excellent place to stay for holiday

Great location close to malls, bars, transport links, attractions like the petronas and KL towers.

Cleanness needs to improve. Found cockroach in the bathroom during check-in but able to get room change.

All are so good relax and accomodating. All persons there are very nice ...

Inconvenient stay experience for whole facility.

Not friendly environment for family gathering as guest do not hv access to the residence. Guard are not trained to speak clearly to explain to guest arriving and not familiar with entry procedures. Very inconvenient experience overall.

Pros: Room big enough, washing and drying machines good, clean enviroment, high security level. Cons: Lighting level in study room (2 room suite) should be increased.

Great apartments

Very spacious and well-designed apartments

Highly recommended

Amazing property Very helpful staff

Day time staff are not helpful at all , pls buck up on yr empathy towards yr customers. It was amazing stay but its just about yr staff in the reception area need to be improve

Liked the apartment & amenities Central location, close to many restaurants Loved the landscaping, lovely pool & palm trees Secluded & good security Lovely view of Petronas twin towers & KL tower

Not quite up to standard expected.

Sadly the Kitchen worktop and main bedroom headboard covered was with ants, there was a strong foul smell in second bathroom, no spare loo paper in any of the three bathrooms, A real dissappointment after looking forward to a stay in a well respected hotel group property in the middle of KL. Good sized rooms in spacious apartments. Safe parking.

Terrible stay

Only good is security and location. Unit provided is terrible...everything is run down, dusty, dirty, ants crawling everywhere on tables top. Even on sofa!!!....very aged unit. Lots of improvement needed from units condition, to the service rendered by staff. The front desk lady with no name tag need to improve her service attitude....will never stay, quite disappointed with this residence group. Will avoid booking their properties in future. They seriously need to look into training of their staff. Should hv listen to others feedback online and choose others.

Breakfast was just ok, apartment was excellent.

Great stay

Great home away from home

Clean environments, friendly staff & security is good! With swimming pool & cafes & restaurants within walking distance.

pleasant stay

bathtub water leaked, mattress very hard, balcony doors cannot open, some furniture condition not good since i know the apartment not so new, breakfast is ok. service is good however can be faster and more efficient. overall a pleasant second time stay, thank you! :)

will recommend it! conveniet location. friendly staff. attentive.

Excellent location , very safe , very spacious with nice balcony , very clean .

Overall arrangment was not quite helpful. Not able to take credit card payment after check in at midnight, can’t arrange airport pick up service even though I left message through Expedia platform 2 days ago. No hair dryer in the room.

Twice I have stayed in this property and twice the aircon for the second room is not working properly

amazing stay

The apartment was spacious and in a great location

Beautiful space and a great location just a short walk from Pavillion Shopping Centre

Although it has an excellent location but I wouldn’t stay here again. Staff are very friendly, but the property is old, squeaky wooden floors, fridge not working, kitchen smells, stains o. The wall and I n the bathroom, very limited options in the breakfast buffet. First night I had a clogged sink and shower drain, I called and got them fixed, but still This should be taken care of before I step in to the room. The only put 2 small water bottles in the room and when I called and asked for more I was charged for it. I would definitely not stay in this property again.

Good overall.. room for improvement

They couldn’t locate my booking details at check in time!!! Otherwise for such place it’s good overall and the bed is extremely comfy!

Good is serving. But food in the morning not good enough. Because every day the same.

Fridge didn't work well, we stayed in 2165. Other than that, everything was perfect.

Concierge great Reception hopeless Ants in room,

The Room was cleaned and it has all the amenities. Most of the dishes in the buffet breakfast were delicious and we enjoyed.

One elevator in Tower 1 was out of service throughout our stay (3 days). This led to endless waiting, including service staff all waiting and sharing 1 elevator. This was our biggest issue. The receptionist at checkin on Monday was less than interested and not warm in greeting, which is quite unlike Malaysian hospitality.

Spacious

Very spacious. Love the bath room and their huge refrigerator. Is just a bit troublesome to travel out. And a long walk to buy things. Need to have cards to go in and out from guard house, a bit troublesome when taking taxi in and out from the location. Even taxi get lost sometimes because the location turn in junction is not obvious. It will be better for people who drive themselves.

Very good

It was amazing

Excellent service and good location. And also, I love the restaurant and spa service fair price and good quality.

The doors for the bedrooms and toilet cannot be closed fully. Also, due to the water disruption, my whole family wasn't able to take a shower AND WE WERE CHECKING OUT ON THAT DAY! More preparation and backup plan should have been in placed for such situation. This is my first and last time booking this apartment/hotel.

Clean and nice property - definitely a go to for a comfortable accommodation!

This property is in a great location - the golden triangle. Close to a number of shops and restaurants, malls etc... You get the picture. Basically the heartland of KL city. However, I would not recommend anyone stay here nor would I stay here again. Cleanliness is appalling, the rooms smell really weird and the bathroom and everything else has questionable stains. Dust around the appliances, stains in the cups. I was even more disgusted when saw the cleaner rinse a used cup and put it right back without any use of detergent, gloves or a sponge! I am not sure why this is advertised as a 5-star because it's far from 5-star. For the same money you will find a better hotel in the same vicinity. Even the sheets had stains! Oh... and the air-con did not work in the lounge area and the one in the room worked but had a funny smell, which made it uncomfortable to use it. The exterior is well done and great job to whoever took the photos of the rooms and surroundings. Did a good job to mask the reality of this place. If you take anything from this review, it is... don't stay here.

Very good hotel and great value.

Very spacious room and nicely furnished. My room came with a clothes washing machine which I am sure will be really useful for families or longer staying patrons. Staff service was prompt and nothing more I could ask for. Room was clean and wifi connection was good. Location is very near to the shopping district but in any case, getting around in taxi is very easy.

Location is very close to monorail and other transport Alor markets and syreet food very close within walking distance Property is however in need of upgrade but still very comfortable and affordable Bonus is the 1 bedroom apartment with washing machine and dryer in the apartment

the design very luxury and modern. and very secure and safe

Too many problems when we first checked in. Sink was clogged. Bath tub plug was stuck so water can’t drain. There were ants everywhere. Safe batteries needed to be changed. Towels smelled like molds.

Not bad

Could be better kept in the rooms especially the maintenance side

Great location. Quick response. Bed size was not as we payed for ( paid for king and got a queen bed). Refrigerator smelled bad.

Excellent stay.

The property was well presented, provided all the necessary amenities. Large apartments, well presented. for such a large place, limited towels at pool, lack of drinking water at the gym but would attend again. 24/7 front desk where always accommodating to any question

The location is good , facacilities good. Just issues with: 1. Dirty cabinets under all sinks 2. Dirty fridge on shelves and ice dispenser 3. Bathtub not cleaned properly 4. Aircon on lounge not working properly 5. Needs a paint job in the room

We were very disappointed with the cleanliness, maintenance and service provided by this establishment. When we checked in, the room given had cockroaches in it, and when we asked for another room, it took a long time to get us one. Once we did transfer to the other room, the ceiling in the kitchen started to leak. It took a while for them to come rectify the situation. Also, the room was not equipped with bath towels which took a while for the housekeeping to provide. We will not be staying here again.

Great place to stay in Kuala Lumpur

Great place for a short stay or long stay. I loved the amenities. It was really home away from home.

The biggest pro about this place is that it has washing machine and dryer inside! Super convenient so we don't need to bring lots of clothes. The room is spacious and its location is near FamilyMart (convenient store) and the monorail station, Raja Chulan (easy to access to Time Square, Lot10, Fahrenheit88!) The people there are all very professional and friendly! The little cons about this place was there were missing things here and there in the room, such as spoons, glass from the kitchen and the bathroom. And some days they renew the hand towels with one and somedays with two. Overall, this doesn't affect much of our experience here since this is our second visit, we just don't want the hotel to think we stole something from them. Additionally, the left sink was clogged but fortunately we got two sinks hahaha Also a BIG thank you to Norman from the reception. He was SUPER helpful and informative when we were asking for help. He went for that extra mile to not just only find the place that we were wishing to go, but also an alternative route that covers a much shorter distance than we thought. We deeply appreciate him for the help because it saved us A LOT of time. He deserves a pay rise! We definitely recommend others to stay here if they want to hang around in KL city area!

Short stay in golden triangle KL

The breakfast buffet was fantastic. We loved the setup of rooms and furniture's. The was a big ample space for living room and toilet as well. Overall it was a cozy and satisfy stay for us.

The suites were well-designed, but clearly are not being maintained. Perhaps it was because it was New Year's week and the property was busy, but our suite had not been cleaned or prepped well. There weren't enough towels, utensils in the kitchen, etc. It took repeated calls over two days to finally get what we needed. Secondly, I called the property the day before our check in to confirm the suite size and that there would be enough beds for 5. I was assured there was only to arrive and learn that we'd have to pay a sizable number if we wanted a rollaway bed for our child. I also asked if pool towels were provided and was told they weren't so packed and brought towels only to find that they were provided. All this points to mismanagement and lack of training of the staff. For these reasons, I would not stay here again.

Even better than the photos looked. Wonderful apartment, luxury and everything you could want.

Spacious suite. Clean. Good furnishing.

Perfect stay

These residences are just perfect for a family to stay in plenty room & great location close to all the malls & places for eating . The cleaners were excellent beds changed & clean towels every day .

Plenty to do

Second time in this hotel. A beautiful place to stay in. The comfort, cleanliness and facilities are great. My only complaint is the buffet breakfast. It was shocking last time and just as unappealing and unappetising as well. The staff could be more friendly and helpful to patrons. Please do something about this if I am to recommend and stay her in the future. This would be the only deal breaker

Value for money and location was ok. The size of the apartment was very good. There was a bad smell coming from the bathroom drains and this made the apartment very smelly.

Good and luxurious apartment with pretty swift service. However cleaning can be done better by changing sheets daily. Do note that once I called housekeeping to change sheets, within 5min the guy is here. Still good service. And the amenities are just great. Love the washing machine and dryer. TV on the other hand needs an upgrade to a smart TV.

Best Stay

Amazing room amazing area thumbs up we will return again soon

Service could improve. Rooms are without towels, remote controls....response to request is slow

Good location

Overall cleanliness is not good. The wardrobe is dusty and the toilet area smells. The bed linens are left with shoes marks and dry blood marks. The towels are old.

The residence is ok big but pool was small n breakfast was average also security is good service was good but was not flexi others is happy stay at the hotel

Very good location

We loved the way apartment was set out and the views of Petronius towers was excellent. The pool area was very relaxing . We found that there were some items in the kitchen area were missing for example no wine glasses, no teaspoons and no tea towel for drying dishes no iron to iron clothes and my friends had no toaster phoned down to housekeeping and they did not seem to understand what we were wanting. All the concierge staff were excellent in organising taxis and tours many thanks for making our holiday so special Pam & Alexander Johnston