If you value privacy and respect this is NOT the place for you. The Good: our family thoroughly enjoyed the Arenal area. Los Lagos was great for kids and adults. Hot springs,water slides and lunch, all for 100 bucks US. It’s a must visit. The area is gorgeous, if you have an extra couple of days it’s a great way to end your trip before flying home.The bad: This is ALL true. We arrive at 7 pm, told not to use AC unless all windows are closed, some windows are impossible to close because they are high and we have no step ladder. Marty basically says we would be silly to use it. Night one, hot and sweaty, AC would have been nice. Marty also entered our cabina that night while we were gone at dinner. Weird. Shower does not work, go up to another room, my wife begins to take her shower and guess who’s outside her shower window? Marty! Asking my wife how her showers going. Again weird. I’m no female but as another man, I would not stand outside a woman I just met shower window asking her how she’s doing in there. My wife said she felt extremely uncomfortable. Next, the toilet didn’t work and over flowed. We were told not to put toilet paper in the toilet and it still over flowed, oh and Marty walked into our cabina unannounced and into the bathroom while I was taking a dump. No lie. No knock, no hello just straight in. No privacy. Finally on our last morning, Marty came POUNDING on our door at 8:41 telling us we needed to be out by 10. I’d write more but out of space.

Encantada Guest House: The word "Encantada" means "enchanted". What a perfect name for this wonderful hacienda nestled into the Lake Arenal district with a superb view of the volcano. Nita and Marty are gracious hosts who have created this lovely guest cottage with all the amenities that you could imagine. They have anticipated your every need and indulged your every whim. Besides the basic cooking facilites, this is a complete kitchen replete with any utensil you might need. You do not have to pack your corkscrew! There is a swimming pool and access to a hot tub, TV, DVD and dozens of movies. But the extraordinary views from their many vantage points and lounge areas will ensure that you spend optimal time outside. They have created a book with suggestions and recommendations in the area. They have done the thinking for you! The drive in might take getting used to. But it's better than practically all the roads in Costa Rica. You adjust quickly. And the "on-demand" hot water heater may need a nudge but this is a small price to pay for what will surely become one of your favorite vacation stays! You will be enchanted by Hacienda Encantada!

Amazing location

Wonderful stay in this hidden gem right in the jungle. Amazing amenities with great host and service. High clearance vehicle required to access.

Beautiful property

Beautiful place, and house the nature around the house made everything super peaceful we definí want to come back. If you love details you will love this place.