Embassy Suites by Hilton San Antonio Brooks Hotel & Spa

9.0

Wonderful

945 Guest reviews

9.0

Wonderful

945 Verified Reviews

Read all reviews

Cleanliness9.4/10

Service9.2/10

Comfort9.2/10

Condition9.4/10

Neighborhood9.2/10

Amenities9.2/10

Liked thst it had very good breakfast. And restaurant dtarted open till 10

My stay overall was good. The staff was helpful and attentive

Property was great

Awesome all around

The staff was AMAZING! The facility was very clean. Rooms are spacious super clean. Older hotel but it just adds character. Wish we would have stayed longer.

Clean and quiet

Very comfortable staff very friendly we went to celebrate anre anniversary. Everything was great.

No reason to stay anywhere else. Brooks Base has everything. Tons of shopping, dining, easy access to Riverwalk. Embassy Suites has very a friendly staff, free breakfast, free dinner cocktails! This is the biggest no brainer ever!

My husband and I needed a night getaway and we stayed at embassy suites brooks before… location is clean and staff is friendly and inviting. The restaurant and bar and nice with great ambience. Will definitely stay here again.

The entire staff was amazing. This was the best hotel experience i have had in my 51 yrs.It was also my Birthday 🎂 weekend. I spent it with my Daughter. The Hotel and staff made it that much better. I look forward to booking there again on my next stay.

Everyone exhibited exceptional courtesy, and the atmosphere was delightful. The musical entertainment was outstanding, the accommodations were extremely comfortable, and the poolside view was impressive.

It was quiet

Very comfortable, easy check in process , clean and lots of dinning options around the area !

Good location. Dining close by. Breakfast was good.

Its quite and safe

very clean and nice

Brand new location - great place to hold meetings and stay for business travel.

Check in eas easy just the receptions attitude not friendly not very inviting the hotel was ok i loved the service in the kitchen very happy very inviting but just the receptionist attitude or the way she spoke to me was not inviting me to come back .

Clean area in a growing part of SA.

Everything was top notch

Awesome stay

It was great!

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Good place and good breakfast.

The staff is very friendly and helpful.

What an amazing property! The outstanding customer service by Joyce and Grace made for an enjoyable experience all around. Our room was clean, comfortable beds and pillows, cleaned and restocked daily upon requests. Breakfast, made to order buffet was very good with alot of options. We also ate dinner in the restaurant, it was also very good, with fresh, hot food! We would definitely stay here again! Also, an added bonus was many restaurant options nearby and close drive to downtown.

The Staff was okay it was Expensive and they hardly had any Breakfast they always ran out of food the place was filthy it was okay on the outside of building

Very nice

Enjoyed the room cleaning was

Hotel is very nice. Room was a bit rundown but overall clean.

Amazing Stay

Amazing stay. From the check in to the check out. Very friendly people, clean room, the communication during the stay (received a text asking how everything was going), breakfast was wonderful. Overall, a great experience. Will definitely stay here on our next visit to San Antonio

We will be back, because we value kindness.

Great kind staff. Breakfast 5 star. Room could of been cleaner. Expectations are high because everything else was awesome.

Clean and very convenient

Room Thermostat was broken on cool. Room was at 66 degrees. Turned it off but room got up to only 70 degrees. Notified front desk, next night we got up to 71 degrees.

Very clean, staff super friendly and quick.

Amenities

Soccer game

Everything was perfect except the manager was a little bit rude when checking in.

Enjoyed my stay. I love that breakfast was included but not just cold/stationary breakfast. There were waffles, eggs, potatoes, etc. that were served from the friendliest staff. The room was perfect. The only downside was that I couldn’t lock it, but I just put the door stopper in the way

Got a suite at a great price and the bed was comfy

7 Brew is right next to it!

10/10

The only complaint we had was it was so cold in this hotel. Caught a head cold. I should have checked to see if the room was used for pets. also. Kept sneezing...

We were there for an extended period of time due to a family member being hospitalized. The staff was absolutely wonder with my Dad

Great breakfast options at the hotel and spacious rooms.

Awesome

Receptionists made the vibes so off!

The hotel was simple and modern and clean. The receptionists were cold and unwelcoming, when I asked whether our room was by an elevator the receptionist made a face like I bothered her for asking that simple question. I made my reservations on the hotels.com app it and said it was for a king sized bed suite however when we finally arrived to the room which was at the very end of the hotel level floor, it was a room with two full sized beds. I called to the front receptionist to confirm if maybe they gave us the wrong room but she said it was reserved as two bedroom suite, but yet on my receipt it stated for a kind size bedroom. Again the receptionist lady gave me rude attitude and told me that it wasn’t her problem and for me to call the 3 party app that I used to make the reservation with. It was on a Saturday afternoon after 6pm, so how am I supposed to call an app customer service line to speak with someone just to verify if I was in the wrong in the situation or did they get it wrong. It left my trip in a bitter and uncomfortable situation where I had to just deal with it cause we had an event to attend that evening. Overall i won’t be booking at this hotel again. Horribly rude hospitality vibes is not okay.

Very clean and quiet. Very nice location.

Upon my arrival, the front desk staff was friendly. I reminded them about the requested accommodations to not be in a room near families as it's my birthday weekend away from kids. When I went up to my room, I noticed hair in the shower, dog hair in the sink and a stain on the sheets. There was also dust on the furniture that bothered my allergies, but it wasn't my main concern. I went downstairs and let them know and also showed pictures, and they said housekeeping came up. When the housekeeper came up, she had a dry towel in her hand. She literally just wiped the areas with a dry towel in the bathroom, no cleaning spray or anything (I have pictures of the room). Then when she looked at the bed, she took a picture and left to get another sheet. When she got back, she proceeded to take everything off the bed. I sat on a chair outside of the room to be able to watch and I saw that when she took everything, the comforter dragged on the floor from the bedroom to the couch. I asked if she can change the comforter because it was touching the floor, and she looked at me as if I was crazy. She replaced the sheet and then picked up the somewhat balled up comforter and bedding and left the room. She can back 5 minutes later with a comforter and balled up bedding, 9/10 the same one and proceeded to make my bed. The person at the front desk told me he would have the manager call me, so I'm awaiting the call back. The room wasn't particularly cheap to have to go through that...

Cleanest hotel I’ve been to in a long time. Staff was great

My girlfriend and I came for a concert and stayed for a night, and it was definitely one of the nicest stays I had in San Antonio! The hotel was very large, very new and modern and very clean! Service was great, the room was clean and smelled great. I had originally booked a studio suite and was given a suite! Breakfast was good as well, and loved how organized they had it with a chef serving guests plates and the omelet station! Would most definitely book again without hesitation.

So when we checked in we were not told about the breakfast hours or the password for the internet. We had to come back and ask.

Friendly staff

Very with cleanliness customer service very friendly staff make you feel welcome.

To the Embassy Suites Management. I would like to express my sincere gratitude for the Embassy's exceptional hospitality and service during my stay. The comfortable accommodations, and impeccable housekeeping exceeded my expectations. The entire Embassy staff were all very professional and polite. I was particularly impressed by Vanessa and Ruben. The dedication and commitment to professionalism they both demonstrated is commendable and should not go unrecognized. Their attention to detail and commitment to customer satisfaction was outstanding. Thank you everyone for a delightful stay. Scott Navistar-Inc

It was a great stay and great service.

Awesome service

The room was spacious and very clean, big bathroom as well. Breakfast was amazing! The area is not too bad. Overall it was a good stay and was very affordable. I did hear a girl screaming in the middle of the night like 3 or 4 in the morning in the hallway when I went to check there was nobody. My family didn't hear anything and they said I was making things up or maybe I heard a ghost lol

The breakfast was, by far, the best I’ve ever had at any hotel. The staff was exceptionally friendly and welcoming. Parking was easy to access. Everything was very clean. And the rooms were comfortable. Absolutely no complaints!

Excellent location, very friendly staff, delicious food.

How clean it was and the GREAT staff

You walk to BJ Restaurant and The Outback Steakhouse. There is also a Dutch Bros nearby

Great place to relaxe.

Very nice and clean

Property is nice. Nice area many good restaurants around there. The AC was a problem. Thermostat was not working. Extremely cold and I tried to reset the temperature but unable too. Some handyman came by and he was also not able too. He left and did not fix anything. I had to turn off the AC for the rest of the night..

Great hotel, would recommend to anyone. Also, Graciela is a great supervisor, so helpful and extremely attentive!!! Matthew, Luz and Ellie made the experience a lot greater too, thanks yall!!

It was really nice and very enjoyable ! Definitely coming back !

Quiet and clean

Excellent place to stay. We will be back!!

Awesome service

Very nice property and very friendly staff and room was beautiful

Just amazing

This hotel was amazing from staff at front desk starting by gabby at check in she was amazing very friendly explained everything the hotel offer like complementary breakfast/complementary drinks from 5:30-6pm and the bartenders Savannah/issah and Graciela they were all so amazing and patient with everyone even when the had a full bar full of people they definitely treat us good and they were very courteous I will definitely stay at this hotel again I’ll make it my to go hotel each time I’m in San Antonio! Guys the rooms are so amazing very spacious and big if traveling with your family, rooms were very clean. We had no issue with our 2 day stay I highly recommend it you won’t regret it.

It was all great. The pool was a bit small though.

Overall I reserved a king and they did not honor Hotels.com reservations they themselves said they would give what is available excuse me this has happened 3 times with this will not satay here anymore who makes the rules on this

Great Property. Most of the staff were friendly. Clean and spacious. Location is great. Definitely will stay here again.

Awesome place to stay

Rooms are spacious

Great pool

Very nice hotel and friendly staff. We loved the pool and the room as a whole. The bed was harder than we like, but otherwise great place to stay. We will definitely be back!

I liked the cleanliness, decor and the food.

Love the breakfast, the friendliness of the staff everyone was wonderful

Hotel was very pleasant and friendly staff. Everything around it was within walking distance

Overall great stay

Best property

Great place to stay, clean property, no complaints

Complimentary evening drinks, live entertainment nightly and walking distance to several eating locations. Really great hotel and great location. If I'm ever back in this area... this is my go to hotel...hands down!

This was a nice hotel. We would stay here again

Wonderful stay and very appreciative of the kind staff!

There roof was leaking a lot.

Beautiful, spacious clean rooms. They even smelled nice😊 The front desk personnel were really nice the entire time. The breakfast was absolutely delicious and the person making the omelette was really nice and super good at making them👍

I was so happy with my stay so happy I picked her for my anniversary already planning for another staycation for our family everything was perfect

Larissa and Front Desk along with breakfast staff were exceptional. We are staying here with my mom in the hospital. Mary downstairs was supper helpful and compassionate to my dad in this most difficult time. My mom passed away on Monday and Mary was the first one to console my dad in the morning. Larissa has gone above and beyond to help us with room extension and reservations. I cannot express my appreciation enough regarding the staff here

Great customer service

We enjoyed staying at this hotel! The breakfast was great and the waitresses/waiters were so nice. The front desk staff were friendly. My girls loved the pool. The only bad thing I have to say is the tv was not working the time I was there. When I called the front desk the person I was speaking to said they could not do anything about the tv. I went down to the front desk the next day and the staff mesaage the maintenance regarding my tv in my room. They came right away to fix the tv.

House keeping needs training

Our stay would have been great if house keeping wouldn't have opened our room door when we were sleeping at 9:30am. We had the do not disturb sign on our door. At 10 they knocked again; at 11 they knocked again and I let them know we were still in the room, at 11:30 the same person knocked again... Our family did not appreciate that one bit.

The pool was great and so was the staff. The only thing that was missing was the ice machine was broken.

Such a nice hotel. We will definitely be back!

Super loud upstairs neighbors called to complain and still kept pounding on the floor ! With checkin in front desk was with attitude and they would get mad if I went out after a certain time which was 12 . Dont plan on coming here again ! Not to mention it sounded like there were rats in the vents I kept hearing nails walking around the vents .

Friendly staff, clean, comfortable, many restaurants near by. Overall a great place to stay.

Food was delicious. Pool was relaxing, people were very friendly. Will definitely be back.

Great last minute find. Luke at the front desk was a breath of fresh air after traveling all day. The restaurant had a lot of healthy options and breakfast was great. Rooms are very quiet. We didn't hear any hallway noise despite many kids staying there for a basketball tournament. We will definitely be back!

Loved our stay here!

Loved this stay! Hotel was very clean and fancy. Felt safe for me and my family. The parking lot even had a security guard sitting out there. Will be coming back again.

Awesome staff and room was great. Will definitely use again in the future