Plus the rooftop it was closed all the time we were there which I really wanted to go and enjoy the view

Enjoyed the friendliness and the free full breakfast.

Muy bueno el hotel, tranquilo y el staff siempre fue muy amable con nosotros.

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I really enjoyed my stay, definitely would come back again. I took the Amtrak from DC and walked about 10 mins to the hotel. 1 of their elevators were out of service but other than that it was awesome. Had a fridge, stove and mini sink.

Room was a bit small but overall I was happy with everything…. Staff was friendly and helpful. Had to wait on the elevator a few times but it wasn’t horrible! I would definitely recommend you to stay here! Happy with everything overall

The stay was pleasant and service pretty good. However the elevators barely worked (had to climb down 40 flights of stairs at one point), the rooftop was closed the entire stay, and the phones to call the desk were down. The beds were decently comfortable however I have stayed in more comfy beds. Definitely wear and tear spotted around the room but pleasant stay regardless even with the elevators and phones. I did make the trek down to the desk at one point to ask a question and was received with a hand in my face telling me to wait but other than that time the service was excellent.

I was on the 30th floor which sun down was amazing

I liked everything except the elevator

Food and pantry

Stayed here for 3 nights after the new years and it exceeded my expectations! Front desk was understanding and Vince was super helpful with checking in our bags and being a familiar friendly face throughout our stay. Breakfast never disappointed, loved all the options! Our room provided more than enough like cutlery, a large fridge, and our room was cleaned and restocked with towels everyday. These guys go above and beyond, nonetheless, it is in a convenient location (only a 12 mins walk to times square). Highly highly recommend!

We were told the elevators would be very slow as one was out of service, ended up moving floors so we could take the stairs as the waits were over 15 minutes each time and full of people when it stopped on our floor. Water was shut off for half a day and was super dirty for a while when turned back on. Rooms weren’t the cleanest but manageable. Very small rooms though not much space to walk.

El desayuno es muy bueno, las habitaciones pequeñas pero limpias y muy completas. La atencion en la recepción es muy mala. Contesta mal, poco colaborativos y rechazaron sin razon la entrega de un paquete a mi nombre . Uno de los ascensores estuvo roto los 8 dias que estuvimos alojados

Perfect

My biggest complaint with this hotel are the elevators. They will have u standing there for 20 mins and even when one does come it’s full. My other complaint was our new hand towels had make up on it and our bed sheets had dried blood on them. Also there’s a weird smell in the bathroom from the pipes. Overall staff were friendly and co-operative.

This was the WORST hotel experience ever. They have one elevator serving 40 floors. Occasionally the second elevator was working. But mostly not. I spent a large part of my vacation waiting for the elevator. It was always full and often took more than 30 minutes to use it. I was late for a Broadway show. I had an uber cancel two times and it cost me $5 each time. They should not sell reservations if they don’t have the ability to deliver a normal service. It was a miserable experience

Do yourself a favour and do not stay at this hotel. It’s quite a far walk to times square and the area is shady. However, the very worst part is the elevators. I’ve read reviews now that I’ve been there in regards to the elevators. They usually only have one or two working for this type of property of the lineups to use the elevator are insane. And the weight is at least up to 30 minutes. It was horrible. And when I asked the front desk, if they were repairing them, they said it could take up to a few months??? As they were already down for a few months. The worst part is it cost us so much money to stay at this hotel what we would’ve been paying for a five star hotel. I guess it was the time of year. Not to mention Expedia did not help us at all when we called in regards to our room situation. I would never ever book with Expedia again horrible customer service. Always book with Hotels.com. They are the best.

Great room and location with a friendly staff The elevators are a nightmare.

Room was ok one of the elevators was down. Took very long time to go up or come down. Otherwise room was good.

Excellent location in the Times Square area. Very good breakfast!

The stay was enjoyable. The breakfast was great and nice to grab before we hit the streets every day. Staff friendly, room was average and I gave it a four because of the elevator and construction situation. Be ready to wait at least 20 minutes at times if you’re leaving early in the mornings.

Great

Great location minutes away from theaters. Great price for the size of the room, and includes a refrigerator.

Lugar conveniente por la ubicación, tienes cerca el subway, restaurantes , tiendas , el desayuno del hotel es muy bueno , las habitaciónes convenientes , el agua de la ducha no es muy caliente , los ascensores son muy pocos y a veces hay que hacer filas o largas esperas para poder usarlos.

Room was great. Clean. Quiet. Only issue was elevators. One of three was down and took some time to catch one.

Great location and hotel!

Could possibly take 30-45 to catch an elevator and took forever to get towels after they took ours.

My family and I thoroughly enjoyed our stay- the only issue was the crowd waiting for the elevators daily. Outside of that, it was a 10/10 experience. I also enjoyed the complimentary breakfast !!

Property is amazing and close to 5th Ave. elevators was a problem since one was down then two became unavailable. But overall they managed it best.

Frustrated

It seems they had not enough people to support the guests. It was really slow at the front desk, waiting for luggage’s to check or pick up, breakfast room was full so couldn’t find seats and on top of everything they had only one elevator working so it was a really long wait to catch. Not staying here next time

This hotel has potential to be a great place since it’s located in the heart of the city and the room is very nice with functional kitchen and a big refrigerator. But cuz of one of the elevators was out of service, the wait time for elevators for 40 floors with people, it’s awful. The wait time could be easily up to 30-40 mins if you were using their peak time such as breakfast time and check ins. And also the dining area/lobby are so small for the guests. We’ve been to NYC many times but this was our first time to experience like this. Shame.

Elevator was broken and other elevator was in service. Walked 33 flights with luggage.

WATCH YOUR CHARGES

I had prepaid for my stay. When I checked in, the girl told me she accidently ran my card for $1119.69 instead of putting the security hold on it and that it would be refunded immediately. I called the hotel today to make sure this was done as it is not showing up on my credit card. I was told it may take 10 BUSINESS DAYS! At least I have a high limit on my card. What if someone didn't? Their trip could have been ruined

Walkable

Elevators are not working having issues and we need to climb up 9 Floors... Terrible ...

My only complaint would be that one of the elevators was out of service, but I would definitely stay here again!!

The generosity and how kind the hotel is amazing, from the free breakfast to the happy hour, on top of the fully equiped room in case you were about to cook.

I liked how relatively close it is to everything you go to New York to see.

Stayed at the Element several times and have never had an issue. Great staff, clean rooms and accommodating.

Slept great!

Great location. Clean room. Comfy beds.

Room phones not working / elevator not working - very slow and only one elevator working - smelled like smoke

The hotel was clean, quiet and in a great location. We loved the breakfast and happy hours as well. Unfortunately there were issues with the elevators so we were grateful to be on the sixth floor. All staff were very friendly and professional. Would definitely stay here again.

Free breakfast in the mornings Free Beer wine and snacks in the evenings Free tea and relaxation at night

Room was tight but what you’d expect for nyc. Only 2 of 3 elevators were working. We were staying on the 36th floor, so we had to wait 10-15 minutes for the elevator to even stop on our floor & in some cases was too full to get on. However, during busier times they did have a serviceman overriding the stops to expedite the wait time a little bit. Location is great! This hotel is only a 3 minute walk from Port Authority where we took the subway to a Q70 bus stop which is free to LaGuardia Airport. So for $2.90 we were able to get from the airport to the hotel in 30 minutes, which you can’t beat! The happy hour with free beer and wine was much appreciated Monday through Thursdays as a pregame to our nights out. Bathrooms were nice. Staff was friendly.

Elevator issues/repair

Right in the heart of Times Square. Breakfast was adequate to get us going in the morning. Issue was that we needed foam instead of feather pillows, and it took 5 requests over two days to get them. Big problem with the room was the heater. It was freezing cold outside, BUT the heater, no matter what temperature you set was either stifling hot or off. We had to keep cycling it on and off, which wasn't convenient for a good night's sleep. NOOOO water pressure in the shower. Also, one of the elevators was broken so the wait was long, but they alerted us to this before we chose a room, so they offered us second floor, which we took, and we ended up just using stairs, once we used it once to get our suitcases upstairs. If you are on a budget, and want to stay IN Times Square, we would recommend, but know this is not luxury.

My daughter and I literally seen a man getting beat up outside our window.

Stayed at this property many times and it’s gone down hill. Staff are inattentive and disorganized. There are usually not enough lifts and on was out of action this time leading to long frustrating waits and overcrowded lifts just to get too or from the room. The breakfast is carnage and poor, of the 3 breakfasts I could have I went out for 2, after the first breakfast I could not face it again. You pay a premium for this hotel and it is not value for money, I would go as far to say it’s totally overpriced for what it offers

Excellent service, very comfortable and clean room, I will come back again

Enjoyed our stay

We were very pleased with our stay. We stayed during one of the busiest/most expensive weeks of the year (1st weekend in Dec) & the staff was very eager to help us with anything we needed. One evening we came in late with treats from Carlos bakery nearby & were rummaging to find silverware. A worker found us & helped us find what we needed & showed us there was still some hot water available to make a cup of cocoa. The location was very convenient to everything. And the breakfasts offered plenty to start our days, including delicious coffee which is very important to us.

Safe stay easy to subway system

Nice and friendly staff made the stay! Comfortable nice sized room with a kitchen!!!!!

Best stay ever!!!

Great stay! What a great find I found for us this trip. They had great food for breakfast, wine/beer & cheese at 530pm and hot chocolate Andes coffee all day!! The rooms were comfortable and spacious, has a full mini kitchen-stove, full size frig, dishes ands when a lil dishwasher!! Whhhhaattt?!?!? We WILL definitely stay here again♥️

3 out of 3 elevators were not working. Family of 4 had to use the stairs every time.

Everything was just in place. Breakfast was awesome. Hope the elevator's reparation to be complete soon. Cheers!

Its a great property if you want to be a short distance to many landmarks!

All went well.

Hell on earth. Stranded on my floor by broken elevators. Shabby room. Just awful.

The big and only issue was the elevators

Excellent room amazing view of the Empire State Building. Great hotel EXcept- the elevator one was broken and of the two you have to wait 15-30 minutes for a ride terrible especially being on the 39th floor horrible. Staff do not care and really dont want to hear people’s complaints. Everyone was annoyed about this. Everything else was great

Everything was within walking distance and the neighborhood was safe

Elevator very bad not one not working at all second two didn’t operate correctly We had to walk down from the 33 floor to get out of the building Elevator problems

Buen hotel, recomendable.

Problema con los ascensores, Estaba en el piso 31 y de tres ascensores funcionaba solo uno. La habitación es cómoda y el hotel esta bien ubicado. El desayuno estaba muy bien para ser Nueva York que no suelen ofrecer desayuno o es super básico. Hacen la habitación día por medio, ya que pasan a cambiar los toallones haría la cama todos los días! El personal de recepción es muy amable

Fine hotel, but the elevator situation added a stress that wasn't needed.

Awesome location

The hotel has an amazing location and super friendly staff. They allowed us to check in early as well. They offer a free breakfast as well. Coffee is available all day and free water bottles. My only complaint would be the elevators. They have three but only two working and in the late afternoon/evening they use one for movement of garbages and supplies which I understand needs to be done but it still is a huge inconvenience and long waits. Overall we had good sleeps on comfy beds and a little kitchenette and a great view!!!!

Love this hotel. Rooftop patio is beautiful. Location was perfect and close to many amenities in walking distance.

Clean and comfortable. Good breakfast in NY near Broadway and Times Square

Elevator waiting time is pain but otherwise everything else is good.

It is very good location but staff was not good at bar

The property was mostly fine. The kitchenettes were a huge plus. The neighborhood is a little iffy as there are a ton of homeless on 39th. Proximity to time square and subway was good. What was disqualifying was that one of the three elevators was out of service for our entire stay. As a result we ended up mostly having to take the stairs up and down from our room as the wait for elevators could take upwards of 20 mins during busy times like breakfast or dinner. We ended up having to carry our luggage and two small children down seven flights of stairs to make sure we didn’t miss our flight. If the elevators were all working I could recommend but as long as they are under renovation, I would steer clear.

Many other better hotels nearby don’t choose this hotel.Terribly noisy!!! house keepers shut every door like this is no other person there!!!! waiting 10-20 minutes For the elevator.Actually the elevator doesn’t work so we uses stairs because that waiting time was too much!!!No one comes to peak up luggage at the reception!!! Customer service is terrible like zero.

Everything was close, staff was friendly and helpful.

The coffee maker was so dirty . The elevator was broken wait forever. The stuffs is not nice.

The rooms are a really good size - and the kitchen has everything you would need. The heavy doors block out noise of other guests coming and going in the lobby. The breakfast is excellent - hot and cold options - plenty of variety and plenty of it. Lots of people struggle waiting for lifts at peak times that they operate manually to help congestion - if this is a major factor for you - just ask for a room on a lower floor. We stayed on the 4th floor so we could use the stairs. The staff are lovely. Great location.

Second time staying, convenient location for our activities, staff is always friendly and helpful. The only thing this time 2 elevators out of 3 weren't working so it was a bit to get in and out of hotel. I'm.sute that will be fixed soon. We would certainly stay there again.

Nothing

Elevators not working properly.

Budget friendly decent Hotel

It was a decent stay, nothing to complain and nothing to praise

Had a great stay. Free breakfast was an amazing bonus. Only issue was while using the shower the water wasn’t draining quickly enough and was left behind when the next person showered. Water also made it out of the shower and into the floor, no matter how we tried to prevent that from happening. We had no luck with it.

Unpleasnt experience; Beware of broken elevators

Staying here was an unpleasant experience. CONDITION: 1. The elevators are undergoing maintenance, waiting time is extremely long. They said it would take 2+ more months. 2. The phone in one room was broken, in another room entirely missing - no way to contact reception. 3. The water in the bathroom sink did not drain properly. 4. The shower did not have hot water in the early morning. SERVICES: 5. Once inside the room, someone came in without notice, entered the bathroom, and left. Shortly after he came again, and said that he is doing maintenance. To my question answered that he is doingmaintenance. "did not know someone checked in". 6. They do not allow to leave luggage after check-out in the hotel until late night. I planned to pick mine around midnight, and instead was forced to carry it with around with me.

The hotel elevator was horrible. I walked down 39 flights of status twice due to elevator problems.

Very convenient location great breakfast fully equipped kitchenette

These people are out of their minds. They started with a 250$ deposit on a 175$ room and it said nothing on the web site. They grill u like your a criminal if you are coming in or going out during the night it’s bananas and the food is mediocre and expensive.

The rooms and staff are great! The Breakfast and Happy Hour options have diminished since I started going to this Hotel. The Elevator situation is the worst I experienced thus far. The Elevators are being worked on to improve them, but this means one is entirely out of commission and staff are manually controlled the other two. For a 40 story Hotel this seems a bit crazy. Happy to stay there again but once the Elevators are fixed.

Not very clean room. Sink clogged immediately Hair in the shower. Sticky floors

Un lugar súper céntrico, habitaciones limpias, acceso a muchos lugares icónicos de la ciudad Full recomendado

We stayed at Element because it was a hotel that offered a room that accommodated 4 people, and walking distance to Times Square. The area around the hotel is unsafe, filled with homeless people, trash everywhere, and it smelled of human waste. We went in August and the heat made that stench worse. The workers were extremely slow in checking people in and out. The elevators took extremely long. Sometimes the elevator would be filled, and you needed to wait for another one. The room was dirty. The shower would not drain, and the floor was slanted away from the drain so it just collected and overflowed onto the floor. There was mold along the perimeter of the shower and in the bathroom, and smelled like mold. Google the street area,.. and you will find that it is a high crime area. When we got home, this area was on the news regarding the trash and crime. I would never stay here again.

Area close to a lot of activity. Rooms are clean. They even have free wine and snacks Monday through Thursday.

No

very nice, liked that we had scan room key to enter the front door which made us feel safe!

Felt safe & quiet. Walkable to many things.

Breathtaking city views (photo taken from room)

Modern, clean and comfortable, we enjoyed staying at the Element. The view was absolutely breathtaking (40th floor facing Hudson Yard) and the room had everything we needed. The free breakfast food was good but used disposable plastic cutlery. Staff were friendly and helpful. Would definitely recommend staying here.

Loved it

Just okay Stay

The hotel is average. Room was clean overall but just not high quality finishes or linens and very worn. The bathroom outlet did not work. I wouldn’t stay again because I didn’t feel the cost was in line with the quality even for the location which was very convenient for this short trip.

Ok

Perfect place to stay . Very central to all places to visit

Very dirty bathroom and Serious safety hazards

We were given a room at floor11. * The sink in the bathroom would not work; the water in it could not flow away. We asked the clerk to change our room; but we were told that no room was available. They got somebody to come into our room to check it out and fix, that’s around 12:30 AM; then we were told to remove the stopper in the sink to use it. However, we noticed that later the sink was also leaking, and that toilet was leaking too. * The shower place is very small and dirty; the hotel put a dirty folded table in the shower place and it couldn’t be removed away. The sprinkler device is very poor and simple. You have to squat to take a shower or use one hand to hold the sprinkler. * Emergency passageway has obstacles. Just out of the room, a large shelf had been placed in the passageway since we arrived. Once there was need for leaving for emergency, customers would be in danger and big trouble. Room is also dirty. This condition is not acceptable for providing to any customer, and it took almost $500 one night. I will not choose this hotel anymore.

Underwhelming

so incredibly busy and the elevators were slow and challenging for the size of crowd... coffee maker in room didn't work... hot water if you're lucky...but then the steam set off the smoke alarm. front desk couldn't be bothered at check in... not what we expected for the price. never even attempted to clean the room, or fulfill our requests for more towels.

Famtastic

It wasnt bad. service cud be better

Great hotel with great perks. Amazing location and excellent overall value considering you are staying in the heart of Manhattan, NYC.

Great location! Lots of negative reviews about the elevators being slow. Those are true. I paid extra for a city view. For the price I was paying I was not expecting a view from one of the top of the skyscrapers, but my city view was of an abandoned building with air conditioning units sticking out, boarded up windows and a construction zone. Why offer that as an option and charge extra?