Excellent location!

Perfect - this is the place to stay!

Wow, what a lovely hotel! The location couldn’t be beat - we walked everywhere with the gorgeous lake in front, the gardens to the left, surrounded by shops and restaurants. The free valet parking was easy to use, but we really didn’t need a car. The hotel itself is historic but comfortably luxurious with high ceilings and oozing character. We enjoyed the lovely parlor, which is a living room open to the small cadre of guests staying at any particular time. We met some other families during the evening drinks and canapés, which were Included in our stay, and I used the space for some work video conferences during the morning hours, when I did not want to disturb my family sleeping in our room. Overall, Eichardt’s was warm and comfortable. Service was outstanding and we didn’t want to leave. The main picture on the hotels.com Website shows a hot tub, which is belongs to the penthouse room and isn’t open to anyone else. A bit misleading since you don’t need your swimsuit, but everything else here was phenomenal. We will be back!

Perfect - this is the place to stay!

Wow, what a lovely hotel! The location couldn’t be beat - we walked everywhere with the gorgeous lake in front, the gardens to the left, surrounded by shops and restaurants. The free valet parking was easy to use, but we really didn’t need a car. The hotel itself is historic but comfortably luxurious with high ceilings and oozing character. We enjoyed the lovely parlor, which is a living room open to the small cadre of guests staying at any particular time (there are only 5 rooms in the main building). We met some other families during the evening drinks and canapés, which were Included in our stay, and I used the space for some work video conferences during the morning hours, when I did not want to disturb my family sleeping in our room. Overall, Eichardt’s was warm and comfortable. Service was outstanding and we didn’t want to leave. The main picture on the hotels.com Website shows a hot tub, which is belongs to the penthouse room and isn’t open to anyone else. A bit misleading since you don’t need your swimsuit, but everything else here was phenomenal. We will be back!

Beautiful Accommodations!

I like tgat it was a small but still luxiourious. Very frindly staff that made you feel welcome the moment you set foot onside inside the front door.

Fantastic location and overall beautiful property.

Stunning view, well appointed rooms, friendly and accommodating staff

So good, we booked another night!

We stayed the night here to break up our camper van experience around the South Island. It was such a fantastic night stay, we booked another night! Beautiful hotel, excellent friendly service. Wonderful views! Would seek this hotel out again without a doubt.

Great hotel, in superb central Queenstown location. Hotel facilities were superb and the staff we all delightful.

Liked the room decor and location. Didn't like the oonst, oonst bass beat of the nightclub directly outside the bedroom window.

Eichardt's was delightful. The team were fabulous; they were welcoming and easy to deal with. It could only have been better if they managed to work out how to make it snow on request!! We look forward to visiting again soon.

Perfect Elegance!

This hotel was amazing: the decor, amenities, location, staff, and added benefits made our stay in Queenstown!

Nice location and generally well appointed room . Unfortunately there was a strange plumbing odor which detracted . Also breakfast wait service was disengaged

Upon arrival at Eichardt's Private Hotel (the entrance and lobby were very hard to find!), we were greeted by a nice man we weren't sure was the concierge, guest manager, or bellman. After informing us that our car was parked in the wrong location, he grabbed a luggage cart and came out to unload our luggage which he proceeded to wheel down the street to our lakefront apartment. In hindsight, he may have suggested that we walk down together to view the room and that he would deliver the luggage later. He gave a thorough review of the room amenities but explained nothing about the property itself, restaurant hours, fitness options, etc. At one point during our stay the wrong car was brought to us when we requested ours. Overall, the staff seemed to not be coordinated and no one seemed in charge nor committed to excellent service befitting a property commanding that price. Also, our room was 'tired'. The grout in the bathroom was dirty (a good bleaching would help!), the rug in the living room was frayed, and the upholstery was worn. We also noticed a large boat at the dock with the hotel name on it. Was that a service or tour option we could have taken advantage of?

Great staff, excellent location. Had a few difficulties with room which were resolved by the attentive staff. Only negative was the limited breakfast menu which had very few of the standard breakfast items (cereals, eggs, bacon, sausages).

Great stay

Excellent hotel with great service and food. Rooms were clean and very spacious with balcony and excellent breakfast and service

Disappointing: Room without any windows!

Disappointing to be given a room that did not have any windows! A bit cheeky for a so-called 5 star hotel, as it felt quite claustrophobic. A mention of this at booking would have been appreciated. In addition, soundproofing was terrible - our room was next to a kitchen, and all sounds were clearly audible, from conversations, to the radio, pots and pans and more. We left feedback in the room on the hotel's feedback form as we were checking out very early and couldn't address it in person. No one has been in touch since. Shame to be let down by what should not have been offered as a room without warning. In contrast, staff and service are really great, and location is unrivalled. Overall, the feeling of the place is a bit like a B&B, rather than a hotel, it's main income source looks like the bar and restaurant.

the hotel stay was superb. Luxurious suite of rooms, excellent food and great staff.

Fantabulous

The most amazing experience ever. Service was phenomenal, food was awesome.

Queenstown Stay

Nice location. Great staff. We were booked for 3 days but liked it so much that we ended up staying for 6.

Really beautiful place in the best location in Queenstown.

super location

This was a lovely spot. Wonderful ambiance, great character, with much history to offer. Loved being on the water, the restaurants were great, I would highly recommend this elegant hotel..

Great position. Enthusiastic , professional team. Healthy food, creatively presented. Great value.

Beautiful view of the lake

We stay to nights at this lovely hotel. We stayed at the units next to the main hotel and they were well equipped with a kitchen and fireplace. The complimentary cocktail hour was very nice because we got to meet and talk with some very interesting people. The breakfast was great as well as their Bloody Mary.

Weekend break away. Luxury plus

Gorgeous apartment. Didn't want to leave it. Roaring fire and most comfortable bed.

Great Location & Beautiful Views

We loved this hotel... we specifically chose it for it's easy walking access to cafes/shops, and the luxury feel factor - we weren't disappointed! We stayed in a 1 bedroom apartment overlooking the lake which had a fireplace (perfect for the cooler weather). The quality of the furnishings are beautiful, the staff are extremely personable and the views are stunning. It was an easy walk to the Queenstown gardens - which we did everyday to immerse ourselves in the autumn season. Would highly recommend for a warm & cosy stay (plus it's right next door to Botswana Butchery restaurant - yum!)

Amazing location

We had a relaxing time . Seemed less private with new restaurantnext door . Some staff were not well trained especially in the small bistrot . We were by accident given the wrong champagne by the glass and the waitress was very rude to us questioning us about it being correct ! The barman apologised and replaced it .Food on the cold side when delivered finally . We had guest drinks upstairs and stall were well educated .

A well-deserved 5-star hotel

The hotel is just great. The food at the hotel is simply superb! Room service and the perks were just wonderful. Although the weather was unsettle, but the fire place made the stay particularly comfortable during the rainy days. The bed was super comfortable and the bathroom second to none.

A fantastic two night stay

My husband and I stayed at Eichardts Hotel for two nights. We absolutely loved our stay. Our room was gorgeous and the staff were friendly and went out of their way to ensure that we were well looked after. We would thoroughly recommend this hotel to others.

Cosy!

Loved staying here... Beautiful post skiing bath and real fire in my rooms!

Value: Value for money;

Facilities: Top of the line, State of the art, Home away from home; Value: Fantastic; Service: Flawless, Go the extra mile, Phenomenal; Cleanliness: Spotless, Immaculate, Beautiful; Thoroughly would recommend to anyone. Would stay here again in a heartbeat.

Romatic get away opposite the lake

Lack proper restaurant and room service. Limited amenenties campared to a 4 or 5 star hotel.

Facilities: Home away from home, Outstanding; Value: Worthwhile; Service: Flawless, Remarkable, Phenomenal; Cleanliness: Spotless; Right by the lake, even mountain view suites are amazing, cant go wrong

Facilities: Top of the line; Service: Outstanding; Cleanliness: Spotless; Brilliant service - I left my iphone charger, and it was not a problem to get it sent up. Overall, a fabulous place to stay.

Facilities: Modern; Value: Reasonable; Service: Tardy; Cleanliness: Immaculate; needed two bath robes and fresh milk (promised but not delivered)

Facilities: Top of the line; Service: Remarkable;

Value: Fantastic; Service: Sufficient; Cleanliness: Spotless;

Facilities: Home away from home; Value: Affordable; Service: Flawless; Cleanliness: Faultless;

Facilities: Top of the line; The interior design and decor was beautiful!

Facilities: Outstanding, Perfectly furnished outs; Service: Flawless; Cleanliness: Pristine; Try to stay for 3+ nights to enjoy it properly

Facilities: Distinctive; Value: what we expected ; Service: Flawless, Remarkable, Go the extra mile, amazing staff; Cleanliness: Immaculate; Great location and you are made to feel right at home.

Facilities: Good, Distinctive; Service: Professional, Friendly, Courteous; We also enjoyed breakfasts, drinks and tapas in the house bar.

Facilities: Top of the line; Service: Phenomenal; Cleanliness: Spotless;

Facilities: Top of the line; Value: Fantastic; Service: Remarkable; Cleanliness: Spotless;

Facilities: Top of the line; Value: Fantastic; Service: Remarkable; Cleanliness: Spotless; Great location, wonderful hotel, awesome staff

Facilities: Outstanding; Value: Affordable; Service: Outstanding; Cleanliness: Beautiful;