Dusit Thani Dubai

9.0

Wonderful

927 Guest reviews

9.0

Wonderful

927 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service9.2/10

Comfort9.0/10

Condition8.8/10

Amenities8.6/10

Excellent hotel with excellent conceirge team - lead by Arnie and Rasheed.

The location is nice with a beautiful rooftop pool and exceptionally friendly staff. Conveniently situated near the metro station, it offers easy access to the city while providing a relaxing and comfortable stay.

Stayed many times in this excellent hotel , the staff very helpful and while checking in Mr. Raju manger in charge was helpful to change the apartment to my liking , this time tried the 2 rooms apartment and found it suitable and convenient, nevertheless I would like to offer the following observations , the TVs in the bedroom are tiny and in spite of the excellent and wide channels selection , I think going for smart TVs is a must! The other point is the kitchen limited supplies , I think it’s time for renovations.

I have stayed with other Thai chains such as Anantara which offers exceptional service compared to this ,The rooms seem aged ,The quality of everything including toiletries seems just sub par and interestingly I booked a ‘pool view 1 bedroom apartment except the pool wasn’t anywhere in sight There are simply much better options around Business Bay and Sheikh Zayed road for this price point

It’s nice and clean and good customer service

A nice hotel located in the heart of Dubai. Easy parking if you have a car and a walkable distance from the metro station. Big rooms, great breakfast menu (mainly everything), with always smiling staff. Prices are fair compared to the expensive Dubai, yet, room rates can jump unexpectedly.

It is really good they just need to renovate the furniture in the living room

Great service.

Outstanding service especially from Sher in Jones the Grocer and from all the guys in the Pool Deck and gym. Also the excellent service from the Club lounge on the 34th floor-always willing to accomodate. Can't wait for my next trip!

View of Burj Khalifa

Dusit Thani Dubai is a nice, modern and clean hotel close to Burj Khalifa, Dubai Mall and Museum of the Future. The hotel has its own parking and a rooftop pool. The hotel offers a shuttle bus to and from Dubai Mall and other places around Dubai. The hotel staff are very friendly and helpful. The hotel has four restaurants in total. Two restaurants are on the ground floor and two are on the 24th floor. We tried the Thai restaurant on the 24th floor and were satisfied. The room was nice, clean and spacious. Our hotel room had a beautiful view of Burj Khalifa and the city. We had four bottles of drinking water in the hotel room every day. The bathroom was clean and offered a sufficient number of towels. Breakfast was on the 24th floor and offered a wide selection of hot and cold dishes including eggs cooked to order. We enjoyed the breakfast. The hotel also offers luggage storage before check-in and after check-out. We used this service on both occasions. We really enjoyed our stay at the hotel and if we return to Dubai this will be our first choice. The only thing that really disappointed us was the communication with the hotel before our stay. We sent three messages to the hotel via Hotel.com and I didn't get a reply to any of them.

Excellent service

Great staff!

Fantastic hotel

Great service

While I can give 5 Stars to the staff, I was disappointed with the bathrooms and the lighting options within the rooms. We had 2 BR apartment suite and the second bathroom shower was way too small for someone to turnaround. In both the bathrooms the water from the shower was either too hot or too cold. Couldn’t get it right. Hope they fix it. Will I go back to sty there: yes!!

Loved it.

Awesome spacious suite with a view of the Burj Khalifa. Excellent value. Very comfortable bed. Great location. Free shuttle to/from Dubai Mall.

It was close to subway, great views, nice amenities - gym, swimming pool at the top.

Fantastic stay, room was brilliant excellent view of dubai, staff were brilliant

Thank you so much for your amazing services

Good hotel, friendly staff. One stop to shops. I will consider to stay again

Loved it!

We have booked executive suite for New Years eve and room was so dirty. I was nuts, paper under the bed, center table and sofa. We released spoons from room service they said we can only give 2 max as there are parties scheduled tonight. We booked Burj Khalifa view to see fire works and show and asked staff if laser show we will see from here, staff said yes but that was wrong info.. you can actually see only fireworks. I do not recommend this property as that was very dirty and not good customer support

Old ropety

Great staff and beautiful hotel. Wonderful location.

nice convenient location and close to dubai mall

Very comfortable rooms, staff are very nice and helpful

My family had a wonderful experience staying at the Dustin Thani. Both the front desk and the housekeeping staff were always friendly and extremely helpful. The accommodations were great, rooms were cleaned daily and the location was fantastic. We highly recommend this hotel when traveling to Dubai.

This is our 7th time staying at dusit thani. Excellent service from all staff. Shout out to concierge Malik and manager Ernie for assisting us with our transportation to the airport which was very difficult becauze of new yr’s eve. They really looked after us very well!

Amazing hotel near everything

*****

The room is spacious and there are microwave and electric stove to heat up takeaway food. The only downside is the staff did not inform there is additional charges for wifi exceeding four devices.

Decent price for a decent hotel in the heart of Dubai

I had the amazing stay while I was at the hotel the service,staffing and everything was on the whole another level. Highly recommend this hotel to anybody wanna stay and have a good view of burj khalifa and downtown dubai

I've stayed at the Dusit many times in Bagkok and Pattaya. I was disappointed this hotel in Dubai did not serve alcohol and there was not much close by to walk to.However, the staff in every department was exceptional and my suite was beautiful.

Just an OK property compared with others in Dubai.

All was good

Great location and property well maintained. An older hotel but well maintained and means you get much better space and value

Very nice hotel, clean and the staff are very professional. I will be back for sure

Very nice room clean and updated Bed so comfortable, loved the quick elevators no wait at all, will stay again

Nothing to add everything perfect

It was wonderful hotel….

This property is great , nice customer service. The guy in front desk the one who work on getting tours was awesome he help me with all my tours and questions I have I’ll definitely go back to this hotel .

Amazing staff nice rooms

Impeccable management and service. Great central location with easy parking

Property is nice but seems dated and aging

Fantastic hotel, centre location give good access to all of Dubai, very clean and all the staff are very friendly and polite.

It was a great place with a very nice location.

Good experience

Best customer service, clean and safe

Staff are amazing ! Very kind & helpful

The hotel was very clean and the staff were all very polite and friendly.

I like staff and service I don’t like very old hotel and need to renovate the bathroom

Conveniently located in downtown, very close to the metro station and iconic Burj Khalifa and Dubai mall, you can watch these all the time from your room

Hoteling In Dubai While Black

I was sad that i did not have the privilege of chargibg items purchased in the hotel were not chargesble to my hotel room. Ive stayed in hundreds of hotels during my travels and not once were i not able to charge items purchased in the hotel to my roo.. I asked the cront desk why and O was told that I didnt have "credit". In other words i was not the right color. I told the hotel mgr that this had never haooenrd to me before and that I was upset about their policy. Im sure i was the only one who could not carge utens to my room during my stay. There was no apology and zo thiught that i needed to pay separately for the small items i wanted to purchase. Anyway, i do intend to write the nanagement of Dusit hotels and inform them of their prejudicial policy

Transportation

Very friendly and helpful staff. Around 7 min walk to metro (a bit hot for the day, but ok for evening) Overall room is clean and service is good

Kind hospitality and outstanding service

Great

Breakfast was good with a lot of choices

Nice location

My go to favourite hotel in Dubai. Very comfortable, rooms spacious, great bath towels and decent toilet roll! Always a must. Excellent Gym and location is superb for access to taxis. If you are on business in and around the DIFC then it is a short distance away. The hotel is DRY so don’t expect to get a beer. But if you are like me and don’t drink..it’s perfect

Good

Great hotel

One of the most excellent places I have stayed

I found thr reception staff very efficient and helpful including the house keeping staff overallall the staffvery efficient. Breakfast was very good service in the restaurant on ground floor extremely good

Well located hotel, great staff and service, I enjoyed my stay.

Perfect stay

Excellent customer service, spacious rooms, room service was also very good.

Always awesome

For our first time visit, our family was impressed with the outstanding service in terms of hospitality with genuine smiles at each location (front desk, lobby, luggage, door , dining areas, and house keeping). Thank you so much for the TOP NOTCH service! We will be back!

Nnn

Great service

Great place to stay.

Ok

Only around 10 mins from Dubai mall with taxi, great view with a room of the burj khalifa

Perfect

Breakfast quality is not good. Very expensive food at the property.

Great hotel. This was the 7th time our family stayed here

Nice place. Central spot. Easy access to go every where.

Convenient for everything.

We had a very good stay at the property. Very courteous staff at all stations of the hotels. Very good restaurant option inside the hotel as well. Housekeeping was outstanding throughout. The rooms are spacious and comfortable. Room Interior requires revamp otherwise we had a great stay at the hotel. I also suggest that you add a location on google maps for your parking area as it was a challenge locating it in the beginning as a self driving tourist.

Rude employees

Rude security gave hassles about do not disturb sign. Harrassed us.

My family and I had an amazing stay at Dusit Thani Dubai! The service was impeccable, the rooms were great, and the views of the city were breathtaking. I highly recommend this hotel to anyone visiting Dubai!

Great Dubai escape!

Such a beautiful hotel, great location and great eateries. The best of all were the staff, from the moment we walked in to the moment we left we felt so welcomed and we can't wait to come back. I would highly recommend!

the room is very nice and safe

We can’t drink the beverage or eat the snacks

All the staff were friendly and nice from the time we checked in to checking out. The property was clean, as staff were continuously making sure everything was in place and tidy. We had a 2 bedroom apartment and it was nice and spacious. I would definitely go back.

Great. Staffs are very nice. Clean. We had fun staying in there .

Good service, but the pool was very simple

Great

Nice and comfy !

Really nice place and the staff is very friendly and accommodating, in particular Abhinesh from front desk.

Beautiful and clean place friendly staff

Fabulous breakfast buffet and great customer service. The spa services were nice and professional We would come back to this hotel

Very good

Very good

Ok stay

Hotel was good for the price

Great place !!!

This hotel was great. Had a really beautiful decor. The food and dining area are fabulous. Thoroughly enjoyed the extensive breakfast offerings. The staff was extremely helpful and accommodating. Anything I needed, they were ready to help. The "Thai" vibe was interesting.

The hotel was great, the staff were amazing and made you feel welcome. The pool staff were great and good with kids, breakfast was good and the view of the burj khalifa from our 2 bedroom apartment was good on the last night we realised we could actually see the burj al Arab right in the distance so that was a good view of both burjs. 5* hotel :)

Great experience