Doubletree by Hilton Hotel Kamloops

There is no free parking available.

I liked the fact that they changed my room after a cleanliness issue. Maybe a supervisor should inspect the rooms before guests arrive to avoid the inconveniences. Overall we had a good experience and stay.

The staff are very friendly and helpful.

Great hotel

Great front desk staff!

Was unable to control the heat in our room, so it was very chilly for the whole stay.

Restful and Relaxing

Amazing. The front desk staff was able to accommodate an early check in for me with my dog. I was there because my husband was having surgery and this reduced my stress immensely! Also, the food at the restaurant in the lobby, was amazing! The best salsa I have ever had!

Good

I did not like the unknown policy of having to give notice if a guest decides to shorten their stay (in my case, although I told the hotel well before the check out time that I was leaving I had to pay for an additional night that I would not be in the hotel because apparently there is a requirement for prior notice.

Okay property, reception staff were great but restaurant staff not so good.

I enjoyed my stay at this property. The room was very spacious and cozy. Staff was great. I will definitely be staying again.

We cut short our stay due to the Very noisy air conditioning (our room AC was switched off ). 24hr a day the hotel AC made a high pitch noise in our room. We tried to change room but the other one offered was the same. Staff said it was due to it being an old building. We decided to cancel our 2nd night but was refused a refund. Continental breakfast consisted of fruit and cream, a hard pastry and a choc muffin ! Not great. Def not the standard expected in a Hilton.

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Clean and comfortable

Great clean place. Slept great in a comfortable beds!

Great place to stay if you want to be downtown. Just be aware that they charge $14/ night to park at the hotel. I found this a bit excessive

It was a comfortable stay the suit was very spacious

Good hotel but breakfast wasn’t available. Parking was chargeable. Pool and jacuzzi weren’t clean.

All good

Friendly and kind staff

Good convenient location to downtown Kamloops. Easy access off freeway and easy access to the North Shire.

No hot water. Poor internet. Nice and clean

Great

Good stay but needs to improve service

Overall our stay was good. Hotel was clean and updated. The lobby is beautiful and those warm cookies at check in are a real treat. Our suite was great. The wifi is terrible though so if thats important to you, you may want to book elsewhere. Service was not good either. We had to ask 3 times for more towels at our room. Our suite was for 6 and they only provided 4 towels. There were never towels at the pool either which was inconvenient and cold after a swim. It may be that they are short staffed but for the price, those things need to be taken care of. Its one of few hotels in kamloops that do not have a complimentary breakfast which is too bad. We loved being close to Riverside Park. The beds were fine, pull out couch was uncomfortable but they usually are. We would stay here again if we couldnt get into our top choices which is what happened this busy long weekend. It definitely wouldnt be a top choice though.

Not impressed

This is a terrible double tree. It smells and staff is rude. They kept up charging us for things that should be included

I liked that the rooms were spacious and comfortable and check in and check out was quick and easy. The coffee provided in the room was good. I didn't love that our room was behind the elevators so I heard them go up and down all night. While there was wi-fi included, it didn't work well for me. There isn't enough parking on site.

The hotel dose have nothing even the internet, the pool and hot top were unavailable, staff were rude

Limited parking

No AC , it was pretty hot to sleep at night.

Nice rooms. Staff was polite. Bar closed early and breakfast wasn’t included

The fresh warm cookies upon check in after a long day of driving was a win for me. Great place to stay when in Kamloops

I generally find Doubletrees to be good hotels, and this one in Kamloops is no exception. Our room was a good size, quiet, and very clean. It had modern, updated decor and a mini-fridge. I found the bed (a queen) very comfortable, with a good mattress. The bathroom was all-in-one -- sink and counter inside, not outside in the room. The hotel is downtown, in a good location for walking around. It's a pretty short cab ride to the airport (under 20 minutes). Also, the front desk staff were pleasant, professional, and very helpful. We had a problem after checking out -- the cab we pre-booked to come at 4:15 a.m. to take us to the airport did not show up. The company would not send another. The overnight desk agent was right on it. He recommended and phoned another company, which came on a rush basis. He really helped us out. In short, a very nice hotel and great service. I would happily stay there again.

Clean and comfy

They need to equip rooms with Microwaves for convenience sake. They should work on Breakfast too, they don't provide it for free.

Was a great stay.

It’s awesome place to stay

The location is fine, easy access to anything downtown but like so many of our communities across this country the homeless hanging around even in the parking lot asking for handouts is annoying. We stayed in room 501 and there is an annoying drip or expansion/contraction of piping that just doesn't go away. Lasted all night. Breakfast in the restaurant was okay.

Convenient location downtown

Hotel was in a good location close to downtown. Only complaint was the shower head barley had any water coming out of it. Staff was really friendly

Pros: very clean and well-maintained if a little worn, close to the center of town, restaurant on site. Cons: very basic amenities, such as no microwave and rather slow wifi, slightly cramped room. Staff seemed eager to be helpful. Totally adequate for quick stay and good for the price.

Our stay was fantastic from start to finish. The staff were friendly and informative. Our stay was 5 days. The entire hotel was very clean. When I requested a room where we could get the most rest (my husband wasn’t feeling well), that’s exactly what we received. I would recommend asking for a room on the 5th floor. We’ll return here every time we come to Kamloops.

Very peaceful

Too noisy

I could hear every elevator open, every person taking in the hallways. I could hear the people above and next to me. Room 215 was the worst!

Love the hotel. Clean and friendly staff. Would have liked a more traditional restaurant

This is by far one of my favorite places to stay when going though Kamloops.

Good location and great staff.

Excellent host upon check in helped me register for Hilton rewards, the rooms are a tad small then normal rooms in the area but the soundproofing is one of the better ones… parking is a tad of a headache when your driving a full size truck… overflow has a bit more room for trucks. The pool and hot tub outside were nice… nice sized tvs in the rooms… premium wifi does come at a cost so just used our mobile hotspot the entire time.

The lobby was very inviting and front desk peoe were excellent on check amd check out. The room was large, clean and well layed out. The pool area was dirty and difficult to find. The property did not have alot of parking.

215 is not a good room. Could hear the main lobby door open and close all the time. A/C fan was noisy and intermittent. Bed was great but the peripheral noises kept waking us up.

Staff were friendly, helpful and professional. Didn't realize they don't clean the rooms daily to replenish the towels. We were there for 3 days and had to ask for more towels as they only leave 3 per room. Guess I would like to see more proactive common sense - 2 people staying for 3 nights but only 3 large bath towels - at minimum 4 would be smarter.

Great service and very clean.

Everything

The soundproofing between rooms was not as good as in most other hotels I have stayed at.

Check in was quick and efficient. Indian restaurant downstairs needs to be avoided completely. The food is really bad. Hotel also had a smell of food throughout the day due to the indian restaurant downstairs.

only one problem, not major but inconvenient. My cell phone ran low on charge so I wanted to charge it but I only brought with me my USB connection cord without my plug-in charger. In a lot of hotels now you are starting to see desk lamps and or the phone with with USB slots for charging, not a big deal, just a thought. Many thanks . You did great .

Restaurant was ethnic - not all guests like East Indian food. Pool was closed. Beds are comfortable and hotel was clean.

Renovation choices beautiful! Staff & workers went the extra mile to make us comfortable. Limited parking because of construction ( completed in 2 weeks) Restaurant was awful , slow, chipped dishes , poor service , 38 min for bad Eggs Benny. Very disappointed considering the beautiful hotel setting. Will return to hotel but restaurant , lots of great eateries in Kamloops.

We were disappointed upon arrival to see the hotel was under renovation and none of the amenities were available to guests. Had we known this we would have booked another hotel in Kamloops.

The hotel was a disaster area is it was completely under Reno’s. It should have been closed while major updates were being done Construction started early in the am there was no carpeting in the hallways it was loud and ideally I would like to get some sort of reduced rate

Hotel was under construction but it was still kept very clean and quiet. There was no construction noise during the sleeping hours

When booking this stay, I was never told that it was under renovation. The property should have closed down during renovation. Very noisy, messy, no carpets in hall ways, etc. I would not have booked this if I'd know it was being renovated! My room was fine, with comfy bed, but no pictures on the walls.

Should have gotten a discount because of the renovations going on. No dining on the property or room service. Staff was friendly enough!

Clean!

Quick check-in and check out. Room was very nice and clean. Undergoing renovations so the restaurant was closed for breakfast, but overall an excellent experience. Good customer service and they didn't forget the Doubletree cookie upon check-in. :)

I wasntvaware at time of booking that the entire hotel is under complete renovation and so does not have alot of amenities running or upkept Like breakfast and the little store for snacks, no carpet in the hallway which isnt a big thing except there was hundreds of exacto knife blades all over the floor :/ but very nice and clean hotel, would stay again when renos are done

They should have notified guests they were renovating as the pool, hot tub and gym all closed.

Great location, it’s reasonably clean and comfortable but the walls are thin and everything is closed because of construction. I get closing certain areas but they have taken all the art off of the walls etc so it’s always evident that it’s under construction plus they had doors open in the lobby and it was -20.

Had a blast with my husband will be back

Restaurant only open a little. Construction closed some things. Too many young men who appeared to be employees standing around socializing, when everything was closed due to renovating.

Wifi on two separate visits was useless. Bathroom walls around the toilet were very dirty, tiny bathroom. They are now renovating so hopefully these things might improve. Staff were pleasant enough.

Cookies

It was good. Unfortunately some other folks staying a few doors down thought their room was a place to roll and smoke pot. The 2nd floor and our room was toxic. Thankfully the staff dealt with the problem. Left the window open and all was good. We got extra cookies!!

No free breakfast

No free breakfast which was a bit surprising as many of the participating hotels in your app provide this.

The property was close to the hospital where my husband was. They said they had a pool and spa but it was closed. The “convenience store” was a flat of pop and a case of water. To get housekeeping you needed to contact the front desk 24 hours in advance. I didn’t enjoy my stay and moved to another property when my husband’s hospital stay was extended

The room was clean and comfortable. It was what we needed for the night. Garbage in common areas were overflowing. Staff was friendly and help

Friendly staff, clean rooms, comfy beds great restaurant with delicious eggs benedict

The hotel’s restaurant was a disappointment. Food was cold and cocktail was a disaster.

Downstairs was alright.

Excellent location, our room was nice with a nice view. The only downside is the carpets, especially ln the hallways very worn out...the waitresses in the restaurant was very friendly

It is a good accommodation, great location. No need to hop in car , dining was very close.

free parking would be better.

Kamloops for work

Convenient location to downtown and my purpose for being in Kamloops. Since my last stay there, has been either change in ownership or management as it is not what it was in 2021. Disappointing to now pay for parking. Restaurant is lovely but I miss lounge feeling in front of fireplace and bar.

Booked this hotel per review(cleanness) and the name value of Hilton. But, it was quite disappointing. No clear instruction about the deposit charge. No explanation on the hotel services or amenities when check-in at front desk. In room - there were dirty stains in the bathroom wall next to the sink area and the bathroom curtain. Lighting were half broken-I had to be super careful to turn on/turn off the lightings. Coffee machine was not emptied/cleaned-found a used coffee pod still in the machine. I would not choose this hotel next time.

We were located next to the elevator and teenage rugby teams were staying on our floor, making tremendous noise in the hall way. When we requested to be moved to another room, there was no availability and nothing could be done. Do not recommend.

No free parking on the side Reception slow and don’t have experience Reasturant staff very friendly

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Close to downtown

Pool and hot tub were gross, one of the elevators was not working. The staff are rude and not helpful.

Nothing

Rooms dated. Carpets need to be deep cleaned. Very dirty. Windows are filthy need a good wash on outside. Sketchy area at night. A lot of people homeless, intoxicated or openly doing drugs, several area gong for money Beds comfortable and good linens.

Generally an ok place to stay

Nice Hotel!

great stay! will book again.

Dirty floors in elevator and entry way. Patio was filthy. Bar was closed, but not in use even though it said it was booked for a private party. Room was hot and AC did not work to solve problem, barely slept all night.

Okay for one night, quite expensive, have to pay for parking on top of high bill

The worst staff, room conditions are pathetic. The worst ever hotel I have ever stayed. Small room and bathroom, toilet flush not working, front desk donot want to help at all or take complaints.

Handy to Hospital. People were great. Room furniture worn and could use a cleaning. Quiet. Air Conditioning excellent. Internal system NOT window hung. Minimal parking on grounds. There is additional underground secure parking in the building next door. Limited spaces reserved for hotel. I was lucky and got the last stall.

Good cookies

The room was clean and comfortable beds. The outdoor pool was not suitable for swimming. This was a disappointment for our two kids.

We’ve stayed at a few Hilton and Doubletree properties so the Kamloops one was a disappointment. Seemed very run down. Our room was clean on arrival but the overall impression of the hotel didn’t meet the usual standard.

Poor service

Wouldn’t choose to stay there again

Clean and comfortable rooms. Hospitality from front desk extremely lacking. Waited 30 min for a juice at breakfast downstairs and another 30 for the meal before we gave up and left. Our complaint was not taken seriously and the hotel staff couldn’t have cared less. Will never recommend this hotel

Tried to charge for parking (website did not mention), very poor value for breakfast

Charges for parking

We arrived at 4:30pm. Their parking was already full. We have to park on the street. After we checked out, I found they charged us $12 for parking even they listed free parking. I had to go back to ask for refund. The exhaust fan in the bathroom was not working. The AC was quite noisy.