Crystalbrook Bailey
9.0

Wonderful

666 Guest reviews

9.0
Wonderful
666 Verified Reviews
Read all reviews
Cleanliness9.4/10
Service9.2/10
Comfort9.4/10
Condition9.2/10
Amenities9.0/10

163 Abbott Street, Cairns, Australia. See map

Free WiFi
Parking available
Concierge
Laundry
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities
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Hotel Description

With a stay at Crystalbrook Bailey in Cairns (Cairns Central Business District), you'll be steps from Cairns Esplanade and 7 minutes by foot from Cairns Central Shopping Centre. This luxury hotel is 0.5 mi (0.9 km) from Reef Fleet Terminal and 0.1 mi (0.2 km) from Cairns Night Markets. Make yourself at home in one of the 217 air-conditioned rooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Parking height restrictions apply

EarthCheck

Professional property host/manager

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 2:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 75 per day

We have included all charges provided to us by the property.

You need to know
  • Pool access available from 6:00 AM to 9:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
Special Instructions
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Minimal age
18
Optional fees
  • Self parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Concierge

Laundry

Gym

Entertainment

Non-smoking

Banquet facilities

Accessible facilities

Other

Elevator

Concierge services

Garden

Safe-deposit box at front desk

Free newspapers in lobby

24-hour front desk

Porter/bellhop

Express check-out

Wheelchair accessible path of travel

Wheelchair accessible parking

Braille or raised signage

Number of restaurants - 3

Number of outdoor pools - 1

Parking (limited spaces)

Free bicycles on site

Self parking (surcharge)

Number of bars/lounges - 3

24-hour fitness facilities

Electric car charging station

Water dispenser

Banquet hall

Eco-friendly cleaning products used

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible concierge desk

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Handrails in stairways

Bicycle parking available

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

9.0
Wonderful666 Verified Reviews
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Cleanliness9.4/10
Service9.2/10
Comfort9.4/10
Condition9.2/10
Amenities9.0/10
10/10
Exceptional
K, 30 Apr 2025
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Great new hotel, air conditioner works great. Can walk to everything easily including all Reef tours departing Cairns. Heaps of dining options nearby.

8/10
Excellent
Yanling, 29 Apr 2025
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Air conditioning too noise

8/10
Excellent
Rohan, 26 Apr 2025
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The hotel is overall good, Room is quite spacious, the cleanliness is good and the hotel is also very close to the hotel. However, there are only 4-5 food opt

10/10
Exceptional
Tayla, 23 Apr 2025
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.

10/10
Exceptional
Sarah J, 20 Apr 2025
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Visit to Cairns

Loved Cairns. Hotel was a great location with all the amenities we needed.

10/10
Exceptional
Timothy, 17 Apr 2025
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The location, staff and rooms were great! I would skip the optional buffet breakfast as it was a zoo

10/10
Exceptional
Randolph, 15 Apr 2025
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Excellent location and property

10/10
Exceptional
michelle, 10 Apr 2025
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Great location. Modern hotel

10/10
Exceptional
Siosifa, 09 Apr 2025
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Lovely stay very convenient area

10/10
Exceptional
David, 07 Apr 2025
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Review

Lovely clean comfortable hotel.

10/10
Exceptional
Edmund, 07 Apr 2025
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The location of the motel is very convenient to access all shops and need to create more easy parking

10/10
Exceptional
Hi-Jin, 06 Apr 2025
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Amazing very clean nice good location Nice view

10/10
Exceptional
Morad, 04 Apr 2025
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Good stay, the room is good and staff are friendly. Only minor complaint is the bed, feels a bit weird but was not uncomfortable for me

10/10
Exceptional
Karl, 01 Apr 2025
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Clean, modern, and spacious rooms. Convenient location

2/10
Poor
Juan Carlos, 27 Mar 2025
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THE RESERVATION WAS PAID BUT IN THE FRONT DESK WANTED US TO PAY AGAIN PERSONAL ACTED RUDDILY

8/10
Excellent
Karen, 24 Mar 2025
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Really enjoyed our stay. Room was very nice and I loved the bathroom. Position was very central to lots of eating places, the Esplanade and night markets.

8/10
Excellent
Kornylius, 18 Mar 2025
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Great stay

6/10
Fair
Doug and Noriko, 16 Mar 2025
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This hotel's is soundproofing but I could not sleep because of the noise of opening and closing in other rooms. Perhaps because the door was heavy, it sounded like bang and it was noisy. I certainly couldn't hear the sound from the next room or upper floor.

10/10
Exceptional
gurinder, 13 Mar 2025
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Great place, very quite rooms and atmosphere, great views up on level 10, clean and tidy room, extremely convenient access to CBD

10/10
Exceptional
Phillip, 12 Mar 2025
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The one bedroom residence was really nice. We loved everything about the place. Clean, nice staff and a good happy hour!

10/10
Exceptional
Patrick, 05 Mar 2025
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Once you worked out how to go from the carpark to the hotel, everything else was seamless and effort free. Staff were eager to help, but you didn't need any help. Everything in the room was as it should be, new condition, clean and well arranged. And the local area was all you could ask for.

10/10
Exceptional
Darren, 03 Mar 2025
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Excellent

Excellent central location and accessible to entertainment precinct

10/10
Exceptional
Michael, 02 Mar 2025
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Property was very conveniently located, close to Esplanade and plenty of restaurants. Hotel staff were professional, courteous and helpful. The room was comfortable and very clean. The shower was great!!

10/10
Exceptional
Samantha, 01 Mar 2025
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Loved the hotel would definitely stay again.

10/10
Exceptional
Rodrigue, 27 Feb 2025
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Great customer service

10/10
Exceptional
Charles, 26 Feb 2025
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What a beautiful hotel. The rooms were spotless and well appointed and the staff could not have been friendlier and more accommodating. I would recommend this place to anyone and everyone

10/10
Exceptional
Dundee, 23 Feb 2025
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Lovely hotel in a very convenient location.

10/10
Exceptional
Constance, 20 Feb 2025
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We were in a one bedroom apartment type room. It was great to have the space and the added perk of a washer and dryer. Hotel was nice, front desk staff were very helpful.

10/10
Exceptional
Verified traveler, 17 Feb 2025
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Everything was great! Walkable location with many shops and restaurants close by, close to attractions, clean and comfortable hotel. Will stay again

10/10
Exceptional
Shane, 14 Feb 2025
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Second stay in 5 days. Both times everything has been wonderful.

10/10
Exceptional
Shane, 13 Feb 2025
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Wonderful hotel in Cairns. Very up to date room and great beds. Front desk people were very helpful to suggest places for dinner and other things. Only minor con is that the door on the bathroom, which is frosted glass, does not block all of the light from the bathroom, so it kind of lit up the room early in the morning, disturbing the other person, when the first person got up. That is a minor problem though and should not dissuade staying here.

10/10
Exceptional
Jay, 10 Feb 2025
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Nice setup, very new. Good restaurant and location

8/10
Excellent
Abigail, 09 Feb 2025
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We enjoyed our apartment here which was easy walking distance to all restaurants and shops in Central Cairns. Having a washer and dryer was a bonus. Staff were helpful and we enjoyed the pool which was on our floor. Would stay again.

10/10
Exceptional
Jay, 02 Feb 2025
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Great service, great food, nice room, great location

8/10
Excellent
Jessica, 25 Jan 2025
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Bed was super comfy, great room and great price

10/10
Exceptional
Rachel, 24 Jan 2025
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Crystalbrook Bailey was awesome!!!! Will definitely be staying here again!!! Loved Pachamama too!!

10/10
Exceptional
Nancy, 23 Jan 2025
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Neat place to stay. We had an urban twin and the room was nice with an amazing bathroom. Really appreciated the little touches of lighting controls bed side, tv casting and refillable water bottles. Lots of discrete storage. Plus the lobby smells amazing!

10/10
Exceptional
Stephanie, 20 Jan 2025
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Location was extremely convenient.

8/10
Excellent
Matt, 16 Jan 2025
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Nice rooms

8/10
Excellent
Richard, 10 Jan 2025
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Great and very clean hotel for the price and super central to Cairns and the Esplanade.

10/10
Exceptional
NANCY, 09 Jan 2025
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A perfect location to go everywhere. Walkable. Surrounding by a lot of restaurants and we love the complimentary bicycles so we rode all the amazing area very safe.

10/10
Exceptional
Claudia, 03 Jan 2025
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Excelente opción

10/10
Exceptional
Claudia, 03 Jan 2025
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Escelente facilidades. Muy cordiales A 15 minutos caminando al lugar de donde salen los barcos para las actividades en l Gran Barrera de Coral Cerca a restaurantes La opcion de desayuno que ofrecen es excelente Super recomendado

10/10
Exceptional
Gopinath, 02 Jan 2025
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Awesome staff

10/10
Exceptional
Nakita, 28 Dec 2024
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Staff are great. Rooms are clean. Will book again

10/10
Exceptional
May, 26 Dec 2024
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Everything was good! Able to use Airplay, Netflix! Except the fruits bar @ breakfast, gave us tummy upset & diarrhoea. All staffs are very nice very kind. Including the front line-counter and the restaurant staff! We extended few more days for the stay.

8/10
Excellent
Pooja, 26 Dec 2024
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Pros: Great location and clean property. Cons: A majority of the time staff didn’t pick up the phone. Coffee machine didn’t work, they said they will replace and did not. No coffee in the building or common area either.

8/10
Excellent
Amanda, 26 Dec 2024
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Room with views of Cairns

It was a nice room although we were given a disabled room. Lack of shelves in bathroom and cups and glasses very low down in a cupboard. It was difficult to reach for an abled body. It would be difficult for a disabled person to reach.

10/10
Exceptional
Irenne, 23 Dec 2024
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Great accommodation in a good location around the corner from the main Esplanade. We stayed in an apartment which had everything you could need including laundry, kitchen with double fridge. The bedrooms are very small but with a seperate lounge area, this was fine. The only issue was that the ensuite shower had no hot water, even after running it for 10 min but there was a second bathroom in our 2 bedroom apartment, so we just used the other shower.

10/10
Exceptional
Adele, 22 Dec 2024
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Great place to stay close to everything.. Great pool side cocktails and Happy hour. Would stay again

10/10
Exceptional
Tammy, 21 Dec 2024
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Funky and comfortable

Love Crystalbrook properties. This was my first stay at the Bailey. It was very nice, funky. The restaurant downstairs is convenient and has great food. Rooms aren’t very large but very trendy and tastefully decorated. Bathroom was modern and clean.

10/10
Exceptional
Jeremy, 16 Dec 2024
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Your staff are exceptional. I’ll write a formal letter once I confirm names. Really happy with the hotel.

8/10
Excellent
Lynn, 16 Dec 2024
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.

10/10
Exceptional
David, 06 Dec 2024
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Friendly staff and excellent venue.

10/10
Exceptional
kyla, 05 Dec 2024
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comfortable, good location & nice restaurant at the pool. enjoyed our stay here!

10/10
Exceptional
James, 04 Dec 2024
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Cairns best hotels the Crystalbrook range

Great place to stay as its clean and modern.

10/10
Exceptional
Jane, 03 Dec 2024
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Staff awesome nice vibe really clean rooms lovely and quiet rooms This hotel is just beautiful

10/10
Exceptional
Li, 03 Dec 2024
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Nic stay

10/10
Exceptional
Andrea, 26 Nov 2024
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Beautiful hotel!

10/10
Exceptional
Anastasiya, 25 Nov 2024
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A good central location !

10/10
Exceptional
Eileen, 21 Nov 2024
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Great place

8/10
Excellent
Premnath, 21 Nov 2024
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Swimming pool is small. No towels in one of the pools. Breakfast should cater other dietary needs like vegan.

10/10
Exceptional
Daris, 20 Nov 2024
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Such a cool atmosphere.

10/10
Exceptional
Wade, 16 Nov 2024
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Convenient and central to Cairns , very good Accom option .

4/10
Poor
jorge, 16 Nov 2024
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the whindow of the room have vew of other rooms and i ask in reception for ocean views

8/10
Excellent
Edward Con, 11 Nov 2024
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Great place to stay! Very convenient to the esplanade and surrounding attractions. Found the lighting system with the switches strange but figured it out eventually. A little dusty on the artwork etc but overall the room was pleasant and comfortable. We stayed in the urban master room and it was great with a young person.

10/10
Exceptional
nicole, 07 Nov 2024
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Great location lovely pool. Nice restaurants. Clean modern great

10/10
Exceptional
Jason Phillip, 06 Nov 2024
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Excellent location

10/10
Exceptional
Penelope, 05 Nov 2024
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Excellent hotel to stay in. Close to everything.

10/10
Exceptional
Laura, 05 Nov 2024
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Modern amenities, impeccably clean, great location, and room was ready early, which was especially appreciated. Only stayed one night but couldn’t have asked for a better stay!

10/10
Exceptional
Ragini, 26 Oct 2024
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loved the service from the reception satff , housekeeping staff ,totally amazing and the hotel eas gorgeous will stay again

8/10
Excellent
Jane, 26 Oct 2024
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Unfortunately the hotel was let down by its breakfasts, poor selection of fruit which was roughly cut into large chunks with the skin still on - not easy to eat!! I do not eat a cooked breakfast and there was a very poor selection of anything else. My husband, who had a cooked breakfast also complained there was a very limited selection available - no egg chef to cook omeletes or fried eggs which was poor for this class hotel.

10/10
Exceptional
Kelvin, 23 Oct 2024
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Excellent value

A lovely modern hotel in a good location with great room facilities. Friendly and efficient staff. Highly recommended

10/10
Exceptional
Caroline, 20 Oct 2024
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Very clean well presented great view. The room had great amenities

8/10
Excellent
Jennifer, 19 Oct 2024
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Great place. Excellent location. Would stay again.

8/10
Excellent
Nicole, 13 Oct 2024
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The water temperature was luke warm for the first 2 nights we stayed. I had surgery and was unwell so did not want anyone in my room. I did mention this on check out. I wasnt very happy having cold showers, especially after surgery

10/10
Exceptional
Frank, 13 Oct 2024
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Very comfortable and convenient.

6/10
Fair
Sarah, 06 Oct 2024
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Uncomfortably small

Positively it is new, modern and clean. However the room was uncomfortably small - if it was the 25sqm advertised I am the queen of England! As per pictures you could not walk around the bed and if you had any luggage larger than a carry on it would not have had a place to be opened except the bed. I was a solo traveller and was uncomfortably small for one - would have been horrible for 2. As such i will not stay there again. Disappointing as Crystalbrooks generally pretty good

8/10
Excellent
Wade, 05 Oct 2024
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Room had a musty smell .

8/10
Excellent
Edward Brett, 03 Oct 2024
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.

10/10
Exceptional
Michael, 03 Oct 2024
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I think this property is modern, comfortable and central to most amenities. My negative comments are: 1. I think the shower not well designed, the glass panel is too short and the soap holder recess in on the wrong end of the shower recess. 2. The chairs are very uncomfortable to sit on.

10/10
Exceptional
Vanessa, 30 Sep 2024
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Amazing experience! Inclusive bicycles nice addition to use. Would recommend and stay again

10/10
Exceptional
Omar, 28 Sep 2024
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Fantastic property close to everything, super clean with the nicest staff! Highly recommend it!

10/10
Exceptional
Lyn, 27 Sep 2024
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.

10/10
Exceptional
Jacqui, 27 Sep 2024
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Great location, clever design, thoughtful amenities and good food options within the hotel. My go to chain in Cairns.

10/10
Exceptional
Blair, 13 Sep 2024
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Excellent location

8/10
Excellent
Ben, 12 Sep 2024
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Overall we enjoyed our stay here. However there were some disappointing things which affected our stay: - poor attention to detail in the room cleaning with dust and dirty marks on many surfaces. - the shower design is poor sending water across the bathroom each time you shower. - no power points next to the bed and only USB A charging points, meaning if you need the more modern USB C to charge your phone overnight, you can’t plug it in next to you, even using your own charger. - the cafe next to the pool only operating from mid afternoon, when the pool area is in shade. All the action around the pool was before 3pm when the pool had sun on it. Also had a bad experience with the ground floor restaurant. After being in need of a morning coffee and seeing that it was going to close at 10.30am, rushed downstairs to be there at 10.25am to grab a coffee, only to find the staff had decided to close up the coffee windows early and we’re in the process of cleaning the coffee machine.

10/10
Exceptional
Joemol, 11 Sep 2024
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Excellent place to stay and our demands for an early check-in and luggage storage until our flight time after check out was accommodated gracefully. Lively staff at the front as well as the cleaning staff who always greeted with a warm smile.

10/10
Exceptional
Jo, 07 Sep 2024
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Nice, comfortable place, easy walk to esplanade.

10/10
Exceptional
Hayley, 05 Sep 2024
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Great location easy check in.

10/10
Exceptional
Belinda, 05 Sep 2024
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Great hotel! I room service food was really bad, inedible salmon

10/10
Exceptional
Penelope, 04 Sep 2024
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Always amazing. Great hotel with excellent service. Comfortable beds, clean room.

8/10
Excellent
Mark, 03 Sep 2024
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Good location. Friendly helpful staff.

10/10
Exceptional
Charlotte, 02 Sep 2024
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Conveniently located and clean

6/10
Fair
Karen, 31 Aug 2024
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Breakfast buffet was terrible. So many other great cafes near here.

10/10
Exceptional
John, 30 Aug 2024
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Central hotel to the Esplanade.

10/10
Exceptional
philip, 27 Aug 2024
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clean and well located

10/10
Exceptional
Anne, 27 Aug 2024
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Perfectly located with multiple dining options (room service a little limited but if that’s the worst thing you can say about a place….). Staff delightful and helpful. Clean, eco focused, bit more arty than your standard hotel and at dusk you can sit by the pool and watch the fruit bats across the street roost. Thrilled to recommend.

10/10
Exceptional
wayne, 25 Aug 2024
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Zxxx

8/10
Excellent
Helen, 23 Aug 2024
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Lovely hotel

Lovely hotel in a great location. Very helpful and friendly staff. Only disappointment was that the bar and restaurant aren’t open every day/evening. But we will return.

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