Wonderful
666 Guest reviews
163 Abbott Street, Cairns, Australia. See map
Loading ... Please wait whilst we find you the best room offers.
With a stay at Crystalbrook Bailey in Cairns (Cairns Central Business District), you'll be steps from Cairns Esplanade and 7 minutes by foot from Cairns Central Shopping Centre. This luxury hotel is 0.5 mi (0.9 km) from Reef Fleet Terminal and 0.1 mi (0.2 km) from Cairns Night Markets. Make yourself at home in one of the 217 air-conditioned rooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
No rollaway/extra beds available
No cribs (infant beds) available
Parking height restrictions apply
EarthCheck
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Free WiFi
Parking available
Concierge
Laundry
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities
Elevator
Concierge services
Garden
Safe-deposit box at front desk
Free newspapers in lobby
24-hour front desk
Porter/bellhop
Express check-out
Wheelchair accessible path of travel
Wheelchair accessible parking
Braille or raised signage
Number of restaurants - 3
Number of outdoor pools - 1
Parking (limited spaces)
Free bicycles on site
Self parking (surcharge)
Number of bars/lounges - 3
24-hour fitness facilities
Electric car charging station
Water dispenser
Banquet hall
Eco-friendly cleaning products used
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Handrails in stairways
Bicycle parking available
Well-lit path to entrance
Stair-free path to entrance
Air conditioning too noise
The hotel is overall good, Room is quite spacious, the cleanliness is good and the hotel is also very close to the hotel. However, there are only 4-5 food opt
.
Visit to Cairns
Loved Cairns. Hotel was a great location with all the amenities we needed.
The location, staff and rooms were great! I would skip the optional buffet breakfast as it was a zoo
Excellent location and property
Great location. Modern hotel
Lovely stay very convenient area
Review
Lovely clean comfortable hotel.
The location of the motel is very convenient to access all shops and need to create more easy parking
Amazing very clean nice good location Nice view
Good stay, the room is good and staff are friendly. Only minor complaint is the bed, feels a bit weird but was not uncomfortable for me
Clean, modern, and spacious rooms. Convenient location
THE RESERVATION WAS PAID BUT IN THE FRONT DESK WANTED US TO PAY AGAIN PERSONAL ACTED RUDDILY
Really enjoyed our stay. Room was very nice and I loved the bathroom. Position was very central to lots of eating places, the Esplanade and night markets.
Great stay
This hotel's is soundproofing but I could not sleep because of the noise of opening and closing in other rooms. Perhaps because the door was heavy, it sounded like bang and it was noisy. I certainly couldn't hear the sound from the next room or upper floor.
Great place, very quite rooms and atmosphere, great views up on level 10, clean and tidy room, extremely convenient access to CBD
The one bedroom residence was really nice. We loved everything about the place. Clean, nice staff and a good happy hour!
Once you worked out how to go from the carpark to the hotel, everything else was seamless and effort free. Staff were eager to help, but you didn't need any help. Everything in the room was as it should be, new condition, clean and well arranged. And the local area was all you could ask for.
Excellent
Excellent central location and accessible to entertainment precinct
Property was very conveniently located, close to Esplanade and plenty of restaurants. Hotel staff were professional, courteous and helpful. The room was comfortable and very clean. The shower was great!!
Loved the hotel would definitely stay again.
Great customer service
What a beautiful hotel. The rooms were spotless and well appointed and the staff could not have been friendlier and more accommodating. I would recommend this place to anyone and everyone
Lovely hotel in a very convenient location.
We were in a one bedroom apartment type room. It was great to have the space and the added perk of a washer and dryer. Hotel was nice, front desk staff were very helpful.
Everything was great! Walkable location with many shops and restaurants close by, close to attractions, clean and comfortable hotel. Will stay again
Second stay in 5 days. Both times everything has been wonderful.
Wonderful hotel in Cairns. Very up to date room and great beds. Front desk people were very helpful to suggest places for dinner and other things. Only minor con is that the door on the bathroom, which is frosted glass, does not block all of the light from the bathroom, so it kind of lit up the room early in the morning, disturbing the other person, when the first person got up. That is a minor problem though and should not dissuade staying here.
Nice setup, very new. Good restaurant and location
We enjoyed our apartment here which was easy walking distance to all restaurants and shops in Central Cairns. Having a washer and dryer was a bonus. Staff were helpful and we enjoyed the pool which was on our floor. Would stay again.
Great service, great food, nice room, great location
Bed was super comfy, great room and great price
Crystalbrook Bailey was awesome!!!! Will definitely be staying here again!!! Loved Pachamama too!!
Neat place to stay. We had an urban twin and the room was nice with an amazing bathroom. Really appreciated the little touches of lighting controls bed side, tv casting and refillable water bottles. Lots of discrete storage. Plus the lobby smells amazing!
Location was extremely convenient.
Nice rooms
Great and very clean hotel for the price and super central to Cairns and the Esplanade.
A perfect location to go everywhere. Walkable. Surrounding by a lot of restaurants and we love the complimentary bicycles so we rode all the amazing area very safe.
Excelente opción
Escelente facilidades. Muy cordiales A 15 minutos caminando al lugar de donde salen los barcos para las actividades en l Gran Barrera de Coral Cerca a restaurantes La opcion de desayuno que ofrecen es excelente Super recomendado
Awesome staff
Staff are great. Rooms are clean. Will book again
Everything was good! Able to use Airplay, Netflix! Except the fruits bar @ breakfast, gave us tummy upset & diarrhoea. All staffs are very nice very kind. Including the front line-counter and the restaurant staff! We extended few more days for the stay.
Pros: Great location and clean property. Cons: A majority of the time staff didn’t pick up the phone. Coffee machine didn’t work, they said they will replace and did not. No coffee in the building or common area either.
Room with views of Cairns
It was a nice room although we were given a disabled room. Lack of shelves in bathroom and cups and glasses very low down in a cupboard. It was difficult to reach for an abled body. It would be difficult for a disabled person to reach.
Great accommodation in a good location around the corner from the main Esplanade. We stayed in an apartment which had everything you could need including laundry, kitchen with double fridge. The bedrooms are very small but with a seperate lounge area, this was fine. The only issue was that the ensuite shower had no hot water, even after running it for 10 min but there was a second bathroom in our 2 bedroom apartment, so we just used the other shower.
Great place to stay close to everything.. Great pool side cocktails and Happy hour. Would stay again
Funky and comfortable
Love Crystalbrook properties. This was my first stay at the Bailey. It was very nice, funky. The restaurant downstairs is convenient and has great food. Rooms aren’t very large but very trendy and tastefully decorated. Bathroom was modern and clean.
Your staff are exceptional. I’ll write a formal letter once I confirm names. Really happy with the hotel.
.
Friendly staff and excellent venue.
comfortable, good location & nice restaurant at the pool. enjoyed our stay here!
Cairns best hotels the Crystalbrook range
Great place to stay as its clean and modern.
Staff awesome nice vibe really clean rooms lovely and quiet rooms This hotel is just beautiful
Nic stay
Beautiful hotel!
A good central location !
Great place
Swimming pool is small. No towels in one of the pools. Breakfast should cater other dietary needs like vegan.
Such a cool atmosphere.
Convenient and central to Cairns , very good Accom option .
the whindow of the room have vew of other rooms and i ask in reception for ocean views
Great place to stay! Very convenient to the esplanade and surrounding attractions. Found the lighting system with the switches strange but figured it out eventually. A little dusty on the artwork etc but overall the room was pleasant and comfortable. We stayed in the urban master room and it was great with a young person.
Great location lovely pool. Nice restaurants. Clean modern great
Excellent location
Excellent hotel to stay in. Close to everything.
Modern amenities, impeccably clean, great location, and room was ready early, which was especially appreciated. Only stayed one night but couldn’t have asked for a better stay!
loved the service from the reception satff , housekeeping staff ,totally amazing and the hotel eas gorgeous will stay again
Unfortunately the hotel was let down by its breakfasts, poor selection of fruit which was roughly cut into large chunks with the skin still on - not easy to eat!! I do not eat a cooked breakfast and there was a very poor selection of anything else. My husband, who had a cooked breakfast also complained there was a very limited selection available - no egg chef to cook omeletes or fried eggs which was poor for this class hotel.
Excellent value
A lovely modern hotel in a good location with great room facilities. Friendly and efficient staff. Highly recommended
Very clean well presented great view. The room had great amenities
Great place. Excellent location. Would stay again.
The water temperature was luke warm for the first 2 nights we stayed. I had surgery and was unwell so did not want anyone in my room. I did mention this on check out. I wasnt very happy having cold showers, especially after surgery
Very comfortable and convenient.
Uncomfortably small
Positively it is new, modern and clean. However the room was uncomfortably small - if it was the 25sqm advertised I am the queen of England! As per pictures you could not walk around the bed and if you had any luggage larger than a carry on it would not have had a place to be opened except the bed. I was a solo traveller and was uncomfortably small for one - would have been horrible for 2. As such i will not stay there again. Disappointing as Crystalbrooks generally pretty good
Room had a musty smell .
.
I think this property is modern, comfortable and central to most amenities. My negative comments are: 1. I think the shower not well designed, the glass panel is too short and the soap holder recess in on the wrong end of the shower recess. 2. The chairs are very uncomfortable to sit on.
Amazing experience! Inclusive bicycles nice addition to use. Would recommend and stay again
Fantastic property close to everything, super clean with the nicest staff! Highly recommend it!
.
Great location, clever design, thoughtful amenities and good food options within the hotel. My go to chain in Cairns.
Excellent location
Overall we enjoyed our stay here. However there were some disappointing things which affected our stay: - poor attention to detail in the room cleaning with dust and dirty marks on many surfaces. - the shower design is poor sending water across the bathroom each time you shower. - no power points next to the bed and only USB A charging points, meaning if you need the more modern USB C to charge your phone overnight, you can’t plug it in next to you, even using your own charger. - the cafe next to the pool only operating from mid afternoon, when the pool area is in shade. All the action around the pool was before 3pm when the pool had sun on it. Also had a bad experience with the ground floor restaurant. After being in need of a morning coffee and seeing that it was going to close at 10.30am, rushed downstairs to be there at 10.25am to grab a coffee, only to find the staff had decided to close up the coffee windows early and we’re in the process of cleaning the coffee machine.
Excellent place to stay and our demands for an early check-in and luggage storage until our flight time after check out was accommodated gracefully. Lively staff at the front as well as the cleaning staff who always greeted with a warm smile.
Nice, comfortable place, easy walk to esplanade.
Great location easy check in.
Great hotel! I room service food was really bad, inedible salmon
Always amazing. Great hotel with excellent service. Comfortable beds, clean room.
Good location. Friendly helpful staff.
Conveniently located and clean
Breakfast buffet was terrible. So many other great cafes near here.
Central hotel to the Esplanade.
clean and well located
Perfectly located with multiple dining options (room service a little limited but if that’s the worst thing you can say about a place….). Staff delightful and helpful. Clean, eco focused, bit more arty than your standard hotel and at dusk you can sit by the pool and watch the fruit bats across the street roost. Thrilled to recommend.
Zxxx
Lovely hotel
Lovely hotel in a great location. Very helpful and friendly staff. Only disappointment was that the bar and restaurant aren’t open every day/evening. But we will return.
Crystalbrook Bailey | Hotel in Cairns | Travala.com
Great new hotel, air conditioner works great. Can walk to everything easily including all Reef tours departing Cairns. Heaps of dining options nearby.