Crowne Plaza Moncton-Downtown by IHG
8.4

Excellent

894 Guest reviews

8.4
Excellent
894 Verified Reviews
Read all reviews
Cleanliness9.0/10
Service8.8/10
Comfort8.4/10
Condition8.6/10
location9.0/10
Neighborhood8.4/10
Amenities8.6/10

1005 Main St, Moncton, Canada. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
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Hotel Description

Crowne Plaza Moncton-Downtown by IHG is centrally located in Moncton, a 5-minute walk from Moncton Capitol Theatre and a 3-minute drive from CF Champlain. This eco-certified hotel is 2.7 mi (4.3 km) from Moncton Coliseum and 3.7 mi (6 km) from Mapleton Park. Make yourself at home in one of the 190 guestrooms featuring microwaves. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Hotel policies

Green Key Global

LGBTQ friendly

Professional property host/manager

Pets allowed

Only dogs and cats are allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 19
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-out is available

Important information

You need to know
  • Up to 4 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Property Registration Number 3032948
Minimal age
19
Optional fees
  • Fee for full breakfast: approximately CAD 17.95 per person
  • Self parking fee: CAD 16.00 per night
  • Pet fee: CAD 35 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Arabic

Korean

English

Chinese (Mandarin)

French

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Non-smoking

Childcare

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Hair salon

ATM/banking

Concierge services

Gift shops or newsstand

Conference space

Breakfast available (surcharge)

Laundry facilities

Children's pool

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Business center

Porter/bellhop

Meeting rooms

Steam room

Sauna

Free wired internet

Wheelchair accessible path of travel

Wheelchair accessible parking

Assistive listening devices available

Braille or raised signage

Number of restaurants - 1

Conference space size (meters) - 14000

Number of indoor pools - 1

Snack bar/deli

Self parking (surcharge)

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

24-hour fitness facilities

Electric car charging station

Ballroom

Banquet hall

Vending machine

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible path to elevator

Wheelchair-accessible pool

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Hotel reviews

8.4
Excellent894 Verified Reviews
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Cleanliness9.0/10
Service8.8/10
Comfort8.4/10
Condition8.6/10
location9.0/10
Neighborhood8.4/10
Amenities8.6/10
10/10
Exceptional
Samantha, 21 Apr 2025
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Our stay was great! Very clean hotel and staff were very friendly and made sure we had everything we needed!

8/10
Excellent
Corey, 17 Apr 2025
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No upgrade offered with Gold Status, Room assigned was directly across from elevator - was woken up both mornings with due to the noise. Buffet Breakfast in restaurant at 9am was not great - scrambled eggs had been sitting there for a significant amount of time and were rubber, potatoes were soggy due to the steam bath they had been sitting in, bacon looked like it had been cooked in a giant pot and again sitting there for at least an hour. Lots of areas to improve however the staff did not charge me as I didn’t eat it and offered to have the kitchen cook something fresh- I declined as it didn’t appear a lot of care went into the buffet. Aside from these issues, property was well maintained, room was clean and modern, tv was excellent and air temp was controllable and responsive. Staff we all excellent - steam room, pool and hot tub were fantastic. No chicken wings on the room service menu which was a little odd - opted to order UberEats instead. Will potentially consider staying here again on future visits this year.

10/10
Exceptional
Lynn, 11 Apr 2025
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Junior suite

Our junior suite was awesome, theres enough space for all my family.

10/10
Exceptional
Michael, 07 Apr 2025
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I liked the fact that it was walking distance to downtown and it was easy access to get to the hotel

10/10
Exceptional
Malak, 03 Apr 2025
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Great hotel with a warm welcome, excellent facilities, and a fantastic breakfast spread. Highly recommend!

10/10
Exceptional
Pascal, 01 Apr 2025
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Amazing stay at the Crown Plaza! Quiet rooms, and delicious breakfast!

10/10
Exceptional
Krista, 31 Mar 2025
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Great

8/10
Excellent
MICHAEL, 31 Mar 2025
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The stay was good, the cots could use a better mattress. was best used on the floor. elevators are a little on the sketchy side and super slow.

8/10
Excellent
Carla, 30 Mar 2025
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Really nice view of the city!

10/10
Exceptional
Cindy, 30 Mar 2025
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Was all good Except the elevator. My kids got stuck for 20mins and was scared to ride the elevator afterward

10/10
Exceptional
Ken, 29 Mar 2025
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Great hotel , close walk to all you need and some great restaurants close by

10/10
Exceptional
Sarah, 29 Mar 2025
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All is great with the renovations

10/10
Exceptional
Adam, 28 Mar 2025
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I was staying at this hotel because the Icon Jiu Jitsu tournament was being held there. It was very convenient to be staying in the venue of the tournament. All of the staff were very friendly and helpful. My only complaint was that the parking system was difficult to use. I wasn't able to use the barcode, that was supposed to be emailed to me, to exit the parking lot.

10/10
Exceptional
John, 25 Mar 2025
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Great hotel. Friendly staff. However its probably worth booking a slightly higher grade/level room. We had a view of metal and cement and a loud vibration that we could also feel when laying on the very comfortable bed.

10/10
Exceptional
Heather, 24 Mar 2025
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The property was lovely. We had a great

10/10
Exceptional
Kendra, 24 Mar 2025
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Staff

10/10
Exceptional
Leigh, 24 Mar 2025
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It was a bit loud being close to the street on the first floor.

6/10
Fair
Verified traveler, 23 Mar 2025
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Great location, do not take your pet.

Location and condition of the hotel were great. There was no allowance for early/late check in/out. Also, you are not allowed to leave a pet in a room unattended at all. I hadn't been gone half an hour when I received a phone call to return as my dog was "in distress" and it was against their policies to leave a pet alone. Upon leaving my meal to return, I found my dog happily playing with her ball. It's unreasonable to allow pets but not be able to leave them alone in the room, even for a short time.

8/10
Excellent
Tanya, 23 Mar 2025
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Always a clean & comfy place to stay!

10/10
Exceptional
Leonda, 23 Mar 2025
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Love my stays at the Crowne Moncton every time

10/10
Exceptional
Shawn, 18 Mar 2025
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Satisfied.

6/10
Fair
Victoria, 17 Mar 2025
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The hall leading up to the room, including the room itself had some kind of odor. The door to the bathroom wouldn’t close properly. You had to put your weight against it as it was too tight to close. The beds were okay. The internet connection was poor at first but improved within the night. Overall, the stay was ok but it wouldn’t be in my top choices when I plan to stay overnight in Moncton again.

6/10
Fair
Vicky, 14 Mar 2025
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It was ok

You have to pay extra for parking, during big events there is NO parking! Which makes no sense. The room was nice and clean but the bed was not comfortable

10/10
Exceptional
Rajwinder, 14 Mar 2025
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Parking was not easy

8/10
Excellent
Paul, 14 Mar 2025
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Great location

8/10
Excellent
Chandler, 12 Mar 2025
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It was good.. this price is accurate for what you get

10/10
Exceptional
Kim, 11 Mar 2025
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Great!

Have an awesome time, hotel was great, quiet, staff friendly. Family room was big and lots of room! We were over for a ringette tournament.

10/10
Exceptional
Lisa, 09 Mar 2025
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Excellent customer service! Delicious meals, friendly atmosphere, thanks and will return !

10/10
Exceptional
Sean, 09 Mar 2025
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Excellent hotel!

8/10
Excellent
Terrance, 09 Mar 2025
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For the price, our room was small, and it lacked a comfortable chair.

10/10
Exceptional
Tanya, 08 Mar 2025
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The front desk clerk was very friendly. When we went to our room we noticed the cover for the air conditioning unit was about to fall off. I told housekeeping and maintenance came to fix it right away. All the staff we very friendly. Great place to stay

10/10
Exceptional
Elva, 08 Mar 2025
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Just visiting with our pilot son in for a lay over.

10/10
Exceptional
Adam, 07 Mar 2025
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-

8/10
Excellent
DJ, 07 Mar 2025
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LOVE the steam room! One of the highlights everytime i decide to come here...one of the main reasons I decide to stay here!

4/10
Poor
David, 04 Mar 2025
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did not know where to park. no signage up indicating where to park when you arrive. Was very stressful.

10/10
Exceptional
Charles, 04 Mar 2025
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Fun Family stay

Great time today with the family, enjoying the pool and the big room!

10/10
Exceptional
Jamie, 02 Mar 2025
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It was great. Great location as well

10/10
Exceptional
Livv, 02 Mar 2025
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V

10/10
Exceptional
Kenny, 01 Mar 2025
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Great location

8/10
Excellent
Bernadette, 27 Feb 2025
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Great staff. Clean. Well equipped gym

10/10
Exceptional
Jessica, 23 Feb 2025
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Cleaners were out sweeping cigarette buts and cleaning windows! Wonderful! but should invest in a garbage disposal for cigarette buts in the parking area away from out front entrance

10/10
Exceptional
Pam, 22 Feb 2025
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Perfect

10/10
Exceptional
Avary, 22 Feb 2025
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Great staff and location

10/10
Exceptional
Michelle, 22 Feb 2025
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The crowne never disappoints. From the room to the staff to the location. Get stay.

8/10
Excellent
Craig, 17 Feb 2025
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Stayed to watch the wildcats game, hotel was nice and felt safe there, employees were polite. Had an issue with the booking and the breakfasts didn’t get added for the extra two people that came with us and they had to pay which was very frustrating.

6/10
Fair
Jessica, 17 Feb 2025
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Stayed two separate nights, took staff both times very long to check in. Check in line was around the lobby. Room was freezing end of long hall it was a bit creepy as a single female walking to and from. As I went to get in the shower realized there were no towels just face clothes in the room.

10/10
Exceptional
Jonah, 16 Feb 2025
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Went there for a concert, very clean and nice. Walking distance to everything

10/10
Exceptional
Pat, 16 Feb 2025
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Staff was very friendly and accommodating

10/10
Exceptional
Olivia, 16 Feb 2025
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I had so much fun staying here the pool is so nice and the restaurant is really good and convenient! The only downside of staying here was parking. But staff were outside to help with that! Elevators were a bit inconvenient but it was also a really busy weekend. I love the fact of the area, everything is pretty much walking distance,

10/10
Exceptional
Andrew, 16 Feb 2025
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Hotel is very nice. I stayed in the executive suite. Had tons of room and the hot tub was a nice feature. Definitely recommend the upgrade

8/10
Excellent
Brandon, 15 Feb 2025
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Overall a great experience, however they will sell you parking even if their lot is full.

10/10
Exceptional
marcel, 15 Feb 2025
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Stayed there years ago place has been updated

10/10
Exceptional
Melissa, 10 Feb 2025
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Great experience

10/10
Exceptional
Mark, 02 Feb 2025
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Excellent stay. Really enjoyed

10/10
Exceptional
Mona, 02 Feb 2025
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The employee were the very best

10/10
Exceptional
Jarvis, 02 Feb 2025
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Courteous staff

10/10
Exceptional
Kristiana, 02 Feb 2025
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Clean quiet Ave comfortable

10/10
Exceptional
keegan, 01 Feb 2025
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Nice

10/10
Exceptional
Tayler, 01 Feb 2025
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It was super clean and staff were so friendly!

10/10
Exceptional
Michelle, 27 Jan 2025
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Very nice place with very nice and accommodating staff. Jason and Caleb were awesome!!

10/10
Exceptional
Martha, 27 Jan 2025
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Front desk people were excellent!

10/10
Exceptional
Guylaine, 26 Jan 2025
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Very nice hotel and good service. Thank you

10/10
Exceptional
Aaron, 22 Jan 2025
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Great location directly across from Avenir

10/10
Exceptional
Emma, 21 Jan 2025
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Near the train station... i like that

10/10
Exceptional
Rachel, 17 Jan 2025
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We had a great stay and felt safe. Staff was friendly as well. Good customer service.

10/10
Exceptional
Lauren, 15 Jan 2025
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We had the best time and it was such a great place! Will be back again!

10/10
Exceptional
John, 12 Jan 2025
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Very clean nice reno. Staff were helpfull and kind.

10/10
Exceptional
Sakshi, 07 Jan 2025
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Good

10/10
Exceptional
Sherry, 06 Jan 2025
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Enjoyed our visit emencely. Will stay again next year.

10/10
Exceptional
Samantha, 06 Jan 2025
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The only thing was that the shower drain was not draining very well. Otherwise, everything was excellent, the front counter staff Mayca, especially.

10/10
Exceptional
Stephanie, 05 Jan 2025
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Was nothing to complain about, def would rebook here

10/10
Exceptional
Elaine, 02 Jan 2025
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Very convenient location. Walking distance to everything.

10/10
Exceptional
Rick, 02 Jan 2025
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Very good and close to what we needed.

6/10
Fair
Sarah, 30 Dec 2024
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The “soundproof walls” was not accurate as I was repeatedly woken up by the couple next door.

10/10
Exceptional
Beth, 29 Dec 2024
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My only complaint was slow elevators, but one seemed out of commission so guessing that was probably why- Service was fantastic!

8/10
Excellent
Albert, 25 Nov 2024
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Location.

6/10
Fair
Mike, 23 Nov 2024
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Standard room, nothing special, but was right beside the elevators and there was a lot of noise from people getting on and off at all hours of the night, poor quality sleep and no sound proofing

10/10
Exceptional
Edie, 12 Nov 2024
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Best customer service I had in years. Thank you!!!

10/10
Exceptional
Elaine, 12 Nov 2024
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THe front staff girl was great. She remembered my name the following day after check in. I hated the stairs everywhere I tried to go. I pulled my suitcase up stairs to get to the front desk. I walked up and down stairs a few times to get to my conference.

8/10
Excellent
Denis, 09 Nov 2024
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good hotel

construction around parking for a fee cleans pool and hottub awesome

8/10
Excellent
Paul, 08 Nov 2024
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Very nice hotel. Baton Rouge on same property. Only issue I had was that there was too much air freshener in the room. It was overpowering.

10/10
Exceptional
Trevor, 03 Nov 2024
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Beauitful properly

10/10
Exceptional
David, 27 Oct 2024
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Staff were gelpful and friendly

10/10
Exceptional
TREVOR, 21 Oct 2024
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Always a great stay!

8/10
Excellent
Ursula Martha, 21 Oct 2024
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Wood come back here

Good stay, friendly reception, good food in Restaurant Baton Rouge.

10/10
Exceptional
Stephen, 20 Oct 2024
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The staff is quick and friendly. The hotel is clean and safe. Comfy, clean rooms. Close to lots of restaurants, shopping and arena. Great choice for a stay in Moncton

10/10
Exceptional
Christopher, 16 Oct 2024
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friendly people. great service. room in great condition.

6/10
Fair
Jennifer, 15 Oct 2024
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Overall the stay was fine, just find the price of hotels outrageous in general.

10/10
Exceptional
LONSENY, 15 Oct 2024
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The hotel was good and all services were rendered to my full satisfaction. Thanks, Fofa

6/10
Fair
Taya, 06 Oct 2024
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A mouse was in our room on the seventh floor. We were quickly and kindly moved to a different room by lovely staff, however, we booked a high floor with a king bed and ended up in a downgraded room. We understand that it was busy and likely booked up but overall we were left feeling disappointed.

10/10
Exceptional
Michael, 06 Oct 2024
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Staff is amazing, and location is perfect.

10/10
Exceptional
Rene, 05 Oct 2024
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Great hotel Great gym Great restaurant

8/10
Excellent
Nathalie, 05 Oct 2024
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Un bon choix!

Hôtel propre et agréable. Les installations sportives sont bien entretenues. Comme la chambre était près des ascenseurs, j'ai peu dormi à cause du bruits, mais le lit est confortable. Le petit déjeuner est bon, mais il n'y a pas de confitures à mettre sur les croissants ou le pain.

10/10
Exceptional
Timothy, 04 Oct 2024
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Nice hotel great restaurant attached

8/10
Excellent
Sharon, 03 Oct 2024
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I loved the little note we had on the bed. That was very kind.

10/10
Exceptional
Christopher, 03 Oct 2024
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H

10/10
Exceptional
Morley, 01 Oct 2024
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Convenient location for walking.

10/10
Exceptional
Aishwarya, 30 Sep 2024
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Wow we got the room with the jacuzzi, nicest room ever! It was very spacious.

10/10
Exceptional
Shanley, 29 Sep 2024
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This was a memorable stay for us! It was a wedding gift to have a night out! The staff gave us free parking and a free drink of choice from their shop! There was water bottles in our mini fridge and a cute note from cleaning services! We will certainly be back!

8/10
Excellent
Cheryl, 24 Sep 2024
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Very convenient if going to Avenir centre for concerts. Just walk across the street. It was quiet and the room very nice. The one thing that wasn’t good was having to pay for a continental breakfast and the room was a meeting room converted into a breakfast room.

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