Hotel is on the lower range of the Hilton Brand. Remodeling and updating of facilities is needed. Not a 5 star hotel ( maybe by local standards?) but everything was fine with services. It is located in a quiet area of the city so not as convenient or desirable for tourists as other hotels in more active areas.

Great

We arrive and our room wasn’t ready due a issue, them we got relocated, long story short we ended up moving rooms 3 times because of the carpet horrible smells and noise. Staff extremely nice and the service make the difference on my experience but the rooms are not the greatest

Todo muy excelente sobre todo la joven recamarera Lisette Pineda muy profesional me encantó como nos dejaba la habitación muy limpia y muy amable ella todo muy bien lo único , que no teníamos agua caliente, avisamos dos veces pero nos resolvieron el problema , pero por lo demás muy bien todo y sobre todo el personal muy amable todos

Great experience, lovely staff, great food, clean and nice room. Definitely I want to come back

I had a great stay at Hilton El Salvador! The staff was friendly and helpful, the room was clean and comfortable, and the food was delicious. Everything was smooth and relaxing. I’d definitely stay here again!

We have a wonderful time in the hotel, staff was excellent

We stayed here for 4 days. I was very happy with the staff and the hospitality. The executive staff (Mauricio) on the 7th floor was professional, friendly, respectful and eager to make our stay a comfortable. Our room was cleaned and sanitized every day by wonderful staff. I lost an earring during my stay, I called afterwards and they found it. It was a nice surprise. Overall very happy with my staff.

The restaurant staff, particularly Enrique and his team, were very attentive to any need we had and made us feel welcomed. We stay here frequently and the service has been excellent all the time.

It was a nice stay, only issue was the breakfast kept showing as if I didn’t have breakfast when I did. She was very courteous and did let me show my email. I was able to go in after. Other than that minor issue, the stay was pleasant, staff were great. Would recommend.

Quality stay.

The location

Great stay for a brief trip.

No electricity in the room upon check in. No apology. Lots of construction noise starting at 8am daily. Service requests had to be repeated multiple times. Room service took longer than promised, again no apology. Not worthy of the name Hilton.

Excellent stay

All in general

Elevators are a problem

Nice overall experience but bedrooms need some renovations. The carpet floor smells very bad which made our stay less enjoyable. The smell was a little too strong. But other than that everything else was good.

Good place to stay but expensive

Turista and to attend Comic-con

Central location to all major attractions

Great location

Great location, great place to stay and convenient to move around the city.

Terrible experiencia Esta bajo renovacion si usted quiere descansar busque otro lugar Si le gusta esperar 10 minutos por el unico elevador este es el lugar correcto La alfombra del los cuartos estan tan sucias y viejas q no le recomiendo caminar sin calzado Numca masssss

Excellent service and the staff is very friendly and helpful

Excellent service

Excellent service in general

Great I liked there’s an issue because they remodeling beside that everything was great.

Location

Everything was great, but the buffet manager is fantastic,the best customer service.

Safe

New franchise “Hilton” same poor service especially from the front desk night manager.

excellent service at breakfast restaurant and at the Lounge

Really nice located, I have been staying here for years. It has been evident that parties and social gatherings have been more and more part of their business. They cut the pool in half some years ago, and now the lobby is always full on weekends, lots of people and loud music until 3 in the morning. Drunk guests in the hallways. They even have a hangover bar at the buffet.

We enjoyed our stay, it was clean but rooms are a bit outdated.

Great hotel experience! Staff was really friendly and helpful. Room was cleaned daily on time. I only saw smiles at the Hilton San Salvador. I will definitely book this hotel again and again!

Parking was a mess. Line to check in was 30 mins. Room ok. Breakfast not included.

Great staff and clean rooms

Nice hotel

Clean facilities. Friendly staff. Great location.

Great stay with a great location!

The check-in/out process was fast. The staff Is very friendly, the service and food delicious. At any time or place. On the other hand, the room carpet (235) needs to be replaced (It smells weird), also the Internet signal in that room it’s very weak and not stable.

Property was perfect. Had a direct view of the volcano.

Great staff, wonderful central location. Safe, clean property with walkable neighborhood. There was a pagent going on, but there was still space in restaurants.

The room is big and clean

The hotel is located in a good locations. The rooms need a bit of an update and the carpets, bathrooms and bathroom a lee outated. The room carpets were stained at least in room 410. The staff was great and food was great too. Very excellent service.

The service was great! The only bad thing was traffic to get in the hotel but other than that everything was great!

This Hotel is very good. *Read the rest of the review but in short I can definitely recommend it** It is a large property with a large staff. This requires excellent management and it shows because it runs very well. I add that it hosts many large events and the staff is able to do that and make guests feel great. I have only great things to say about the individuals taking care of the rooms and specially the staff at the breakfast area. All very attentive, polite and good at what they do. I would recommend it but I will give a few heads up. Parking can be tricky if there is a large event going on but there is always parking, you just might have to take a few more steps. A/C was excellent. TV was good with some cable channels but local TV was snowy. Alarm clock available and hangers, etc. This was good.The one complain I have about the room I had is the noise. I could hear when someone in an adjacent room was taking a shower or when they left a phone on a table and it was vibrating. I can in fact recommend this Hotel as it is in a very convenient location. GET THE ROOM/PACKAGE WITH BREAKFAST? It is excellent and they have an omelette station which was excellent and also a PUPUSA station (typical Salvadorean food) which will set a high standard for pushups. Excellent. There is a walk way to go to an adjacent building with a great food court as well. I still have to sort out a problem with my Hilton account and points but that is provably a website problem.

Nice hotel very helpful staff

Unexpirenced Staff at check in. They told me that they couldn't give me the room i bocked because overbooking and changed me to a lower value room

We loved this hotel and I am so happy that we chose this hotel. The hotel staff was so friendly and inviting when we checked in and the hotel and grounds were beautiful. I was surprised at the quality and the selection of the food at the hotel restaurant, it was outstanding. Overall this hotel was one of the best that I have stayed in while visiting the city of San Salvador .

Great place

I didn't like the elevator.

Made me feel at home! Everyone was very courteous and strived to do their best. The hotel lies at the foot of an impressive volcano, outdoor dining was perfect, breakfast buffet quite impressive, especially the pupusas. Shout out to Roberto who made our meals a pleasure. Bedrooms are nice size, comfy beds, big bathrooms and most of all, sparkling clean. The one downside was the waiting times for the elevator but we did know beforehand one was going through maintenance. In short, great stay. El Salvador is not only beautiful, with great and varied cuisine, friendly people, but extremely safe. You definitely have a returning guest!

This is a great place to stay while visiting El Salvador.

Good place to stay

Todo muy bien excepto la musica del bar que esta enfrente

Great customer service. Old Furniture and The hotel is showing some age. Excellent location.

Very good

There wasn't a mini fridge in the room. This is pretty standard and disappointing that no fridge was in room.

Everything

All good

Seems a little older but still nicely presented. A bit overpriced in my opinion.

No volcano view

Did not get volcano view even though that’s what I paid for

The only thing I did not like was the fact that the hottest water available in the shower was not hot enough. I like my showers hot at the beginning.

It was an amazing stay

excellent location, service and staff. I requested a mini refrigerator for my room upon check in -it was brought up to my room as soon as I inside. The staff is VERY attentive and welcoming

Lots of open space

Place is very modern and clean.

Excellent service, food and staff. Will be back soon

Excellent location and property size…

Staff was outstanding at from Housekeeping to Bartender would stay here again in a heart beat.

One of the best options to stay at in San Salvador.

Property looks new and updated. Rooms are older, but adequate. The AC smells of dirty socks. It’s obviously old and needs cleaning. Staff was very friendly and the lobby floor is beautiful. Restaurant is onsite and nice.

Excellent experience. My room was upgraded and had wonderful views. Very safe area.

Exxellent

Based on our visit to Hilton San Salvador, I rate this property a 4. Cons: There was carpet in the room, it looked dirty. The bathroom shower glass door was dirty. It didn’t have a mini fridge to keep your beverages cold. The picture frame in the room had water stain. The bathroom in the lobby area are extremely small. Only one elevator was working. Parking space that’s located in front of the hotel are small. They should provide free breakfast and shuttle to the airport, unfortunately this location charges a fee. Pros: We booked “Volcano View”, beautiful view. Geat customer service! Hotel is located in the city. Just beware there’s a lot of traffic. The lady that made the pupusas was excellent.

I was very disappointed due to a lot of noise. The room was not insulated enough and the music so loud due to parties making me be awake until 1 am.

GREAT PLACE TO STAY

Check-in process was quick and welcoming. Room was spacious and clean. The view of the volcano from the room was great! The staff was very friendly and helpful.

A big thank you to Eva and Marielos in the coffee shop, excellent customer service.

I’d come back

Great place to stay! A little loud with all the events and music going on but at least it was festive

Hilton has great employees

We were here for a conference. The hotel is very nice and clean but the best part is the employees who work here. Every person with with which we had contact was friendly and went out of their way to be helpful. They were all very sweet and we enjoyed meeting them.

Very nice and welcoming hotel staff. Great service at the bar and at the cafe. The hotel felt very safe. The room was comfortable and super clean with nice views of the volcano. Overall we really enjoyed our stay and we will definitely be back in the future.

The hotel has a lot of activities so tou see people all day in the lobby. I liked that

Staff was really nice, I will definitely be back.

One didn’t like was that I asked for double beds because I wanna spend time with friends I means joining the room to have time to talk and share tiem together but the manager didn’t let that happen that was so embarrassing for me that I had told my fiends go back they don’t let me even if I asked that when I booked it was really bad situation and experience I’m that place

Great location

The rooms at this hotel need a renovation, everything looks old.

This hotel it’s amazing, all areas are clean, beautiful view, several spot for eat and have fun near hotel.

Bernarda is the best! Thank you so much to the whole staff.

Las ventanas del cuarto son antiguas y no tienen buen aislamiento de ruidos

Las instalaciones son bonitas

Nice , safe quiet

The property is very safe and clean

The check was very long and drawn out, we arrived and pre checked in at 1pm. But we did not have a room ready until after 3pm. The hotel is transition to become a Hilton hotel so there is some remodeling going on. When we arrived the AC was down hotel wide, but it was fixed after a few hours. Over all the place is a large chain in the nice areas of San Salvador. The hospitality and staff are great in usual salvadorean form.

A little updated and the air conditioner didn’t work

Construction work, noisy lobby.

the room was not ready at the checking in time.

The hotel was great we really liked it and definitely comeback again whenever we go back to San Salvador!

like it

Great hotel with beautiful decorations and wonderful staff. All the lobby and service staff was very helpful, friendly, and professional. I want to mention Señor Enrique Marroquin, because he was top notch and took care of us in a manner that makes us want to come back. Very attentive, friendly, and professional all the way! Wonderful hotel and staff!

Beautiful property, everything you could ask for in one location!

Very nice people excellent breakfast