Excellent
950 Guest reviews
Ørestads Boulevard 114-118, Copenhagen, Denmark. See map
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When you stay at Crowne Plaza Copenhagen Towers by IHG in Copenhagen, you'll be near the airport, a 1-minute drive from Royal Arena and 8 minutes from Tivoli Gardens. This eco-certified hotel is 4.4 mi (7.1 km) from Nyhavn and 4 mi (6.5 km) from Strøget. Make yourself at home in one of the 366 guestrooms featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 21 meeting rooms. Self parking (subject to charges) is available onsite.
Green Key (Foundation for Environmental Education)
LGBTQ friendly
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Pet max weight (per pet) in kg is 20
Pet max weight (per pet) in lb is 44
Only dogs and cats are allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
German
English
French
Danish
Spanish
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Elevator
ATM/banking
Concierge services
Conference space
Hiking/biking trails nearby
Breakfast available (surcharge)
Laundry facilities
Safe-deposit box at front desk
Multilingual staff
24-hour front desk
Business center
Porter/bellhop
Express check-out
Wheelchair accessible path of travel
Number of restaurants - 2
24-hour business center
Conference space size (meters) - 3500
Number of meeting rooms - 21
Conference center
Bicycle rentals on site
Self parking (surcharge)
Computer station
Number of bars/lounges - 1
Number of coffee shops/cafes - 1
24-hour fitness facilities
Terrace
24-hour health club
Electric car charging station
Water dispenser
Couples/private dining
Private picnics
Proposal/romance packages available
Ballroom
Banquet hall
Eco-friendly cleaning products used
Covered parking
Off-street parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Wheelchairs available on site
Well-lit path to entrance
Stair-free path to entrance
Very nice and clean rooms. The service at the reception was friendly and well-spoken.The shopping opportunities are high as Fields is close by the hotel.
Easy transportation
None
Clean and quiet
The heated floors in the bathroom were amazing . And the breakfast buffet was unbelievable, with all kinds of fresh baked pastries, fresh smoothies, juices and coffee. The hotel staff was super helpful.
Perfect
Absolutely gorgeous hotel! Friendly staff and great views! This is my new favorite hotel!
Jungle in the city
All as expected, clean, comfortable and the breakfast very good
The property was nice except it did not have salmon available for room service
Great check in. Nice property close to the airport and train station. We had a great view of the fireworks from our window. Nice breakfast. Staff very friendly.
Great place to stay. Family friendly
Great STAFF!!! Very accommodating. Its very conveniently located near public transportation.
Great location for getting to everything
We loved staying there with our toddler. Staff was great and always willing to help. Also, the play area made a difference when having breakfast. The breakfast was nice too. We also had dinner at the hotel's restaurant and everything was delicious. The hotel is also a few minutes away from the airport and so close to town if you take the train nearby. Me Also, easy to catch a train and visit Malmö.
Good hotel for first time visit to Copenhagen. Easy access to the city centre and Fields is a good spot to get forgotten bits and pieces (reasonably priced).
We arrived around 11 pm, and the hotel was quiet. Upon entering our room, we noticed a slight cigarette smell. Overall, the hotel is average. We stayed just one night before our cruise departure. It appears the hotel rents rooms to the general public, as we saw people having breakfast before heading to work or taking their kids to school.
The lobby for this building with multiple hotels is nice. And the guy that greeted us at reception was nice but after that we had issues with the hotel. We booked a room for 3 adults with an extra bed and the “extra bed” they gave us was a crib. We called to get it switched out and the lady that brought up the regular sized bed was in security and seemed thoroughly bothered to have brought the bed up. And when she was leaving was hasty about having to take out the crib so we had space to set up the bed. Later I had gone downstairs to get food I had ordered from a delivery service (nothing in the hotel was open as it was late), and the same security woman was bothered with my presence in the lobby. She was rude to both my sister and I saying it was too late to be doing all that and that everything was closed. After I got my food we noticed our tv wasn’t working. We called to inquire about it and they said “they would look at it after we checked out.” Overall it didn’t really seem like they cared about the comfort of their guests. We had spent two weeks in Europe leading up to this and stayed at a couple different 2 star hotels that were budget friendly. This was our last night before a long plane ride so I paid I a little more to stay in this 4 star hotel. It was just disappointing that it seemed the lower star and cheaper hotels cared more for their guests than this place. Not something I would recommend to anyone staying in the Copenhagen area.
Excellent hotel
Lovely hotel - especially enjoyed all the greenery! Room was spacious, clean, and very comfortable.
Charming staff and a spotless rooms, we were very happy to be close to the Arena for our concert and still have excellent access to the City
Nice hotel
I got there super early and I was offered to check in early as they had an empty room. I decided to pay for breakfast and it was excellent. The room was very clean and the bed was comfortable. I had to stay close to the airport and it was easy to take the train and find my hotel. If one has the time there is shopping mall next door but I did not get to check it out. Very nice customer service.
Ok- but rooms dates and no BBC news
Hotel rooms are getting dated, nice gym and location for using the conference facilities. Close to airport as well
48 hour city break
Fantastic hotel.. great room... very clean.. good to.have a bath.. not just a shower... food was perfect... location was great.. would stay again.
Convenient location for the airport and good sized rooms. Staff not especially friendly at check in but restaurant staff was great. Our room had one window treatment missing and the shower was a little dirty but overall a decent stay.
Great location and beautiful architecture. Close to a huge shopping center with 29 restaurants. Convenient to Metro/
Walkable access to airport, great for travel days
The perfect post cruise stay
Absolutely fabulous hotel. Executive lounge open 24/7 which is unusual but welcome. Wines and tapas served 5 to 7. Maya in the lounge is lovely.
Very good food
Everything was good. Just stayed one night but we were able to rest well. And the hotel is very accessible.
Thank you for the hospitality!!
Superb hotel based on sustainable principles. Staff were a delight. Brilliant for public transport (take the train rather than Metro from the airport), so accessible for travelling into city centre and further afield. Excellent!
This was a really nice hotel, it was close to the airport and it is a walkable distance to the train station. The cups and kettle were really dusty.
Great location, close to the metro
N/A
Still room for improvement
Overall, the hotel is living up to its 4 star standard. However, our sink was running very slowly and I told the front desk to fix it. However, it was not improved. Executive lounge was not well maintained, unfortunately. Coffee machine was not cleaned in time so that we could not get the coffee when we need it.
Great layover
Excellent hotel for a one-night layover in Copenhagen - comfortable beds but restaurant only has limited selection and is overpriced for quantity of food.
Wonderful property. Parking at hotel was easy and reasonable. Lovely views,on the 21st floor. Didn't opt. For breakfast. Complimentary coffee. However, the bathroom could use a stand up shower. The bath tub is more for bath. Trying to shower in the tub was challenging. But everything was awesome.
Its a nice hotel but the ac was controlled by the property. We tried to lower the temperature, but it didn't work. Everything else are good
Nice hotel, friendly staff, good breakfast options
Great property; online restaurant hours incorrect.
The hotel was amazing! The staff were great and very helpful. The only thing we can complain about is the restaurant - the hours online do not match what they actually do, so we weren't able to eat one night thinking the restaurant would still be open based on the website. We were also told the same night that room service was on a break until 11:00P and then we could order then, but when we called, we were told that they were out of everything and we couldn't order even small snacks. It seems very unfortunate that room service would be out of every single food item on one given night - it felt more like they just didn't want to fix us anything at that time of night.
Excellent property, very convenient for the airport and Metro to downtown. Excellent, caring service from the staff
Good place.. right next to train station. Easy to go to downtown and to airport
It was amazing experience. Staff were also nice just my room didn’t clean on time, we have to remind them to change towels. Overall good experience.
airport transition
Very nice layover stay near Airport
The check-in was amazing. The front desk was great. Got ourselves a sandwich and went to sleep. The sandwiches all the flavorful should have come with some sort of software spread. They were pretty dry. They went over their way to accommodate us with chargers to support Euro to US. We laid over in this hotel instead of sitting in the airport for 15 hours. Taxi ride was only 5 or 10 minutes each way. Although the Middle Eastern drivers didn't know the definition of speed stick. One of those Middle Eastern and European things. In the civilized world especially in hospitality. You should be wearing deodorant. Nice bucket was dirty in our room but room service made it right by bringing us some ice. The room only had 1 usb which is across the room. Most places have them on both sides of the bed. But luckily again, they loaned us adapters to charge with. The breakfast was absolutely delicious. Fresh baked breads. Real butter. Charcuterie. Nice breakfast selection of hot foods and cold foods including fruits and yogurts. Cars variety of tea coffee espresso etc. 4.5 out of 5 stars Just for missing the little things like USB adapters. And why doesn't the desk chair have wheels? You can't easily move it around to work at the "desk area".
The entrance is grand with a beautiful atrium high ceilings. Really lights your spirits. The staff were friendly rooms were spacious. Breakfast was delightful.
Very dirty disgusting rooms. The toilets are stained, carpets are stained and large hairballs everywhere. Showers are also disgusting. Thankfully we were here a very short time before a flight. Do not recommend.
Good place to stay for business
Great Hotel and Convenient
We booked a suite and it was great with the lounge access. We would have however preferred a higher floor.
OK, but not great
Not a bad hotel, just not great. Rooms are a bit tired, breakfast is very average, service was OK, but not excellent. I was signed up to an IHI account during check-in without my consent. On the 14th floor we could hear very loud music from an event in the hotel on Saturday night. We stayed at another hotel in CPH for 2 nights before and it was a much better experience. It is however well located for the airport and lose to a Metro stop.
Everything was wonderful.
Rooms were far too hot (24.7) no air conditioning, staff provided several different reasons but did not resolve issue. Even a change of room resulted in the same issues, and with no opening windows, stuck in a very hot room with no sleep. Only plus is location is good if attending a concert!
Very beautiful hotel, recommend for everyone
Ok but not as good as other crowne plazas
The stay was comfortable but there were some very bad and some good aspects to the hotel. When we arrived we were met by the most miserable staff. We arrived very early due to our early flight to Copenhagen. When we arrived the lady at reception just looked at me with a blank stare no good morning or how are you. When I said I was checking in all she said was bring your luggage here. And we were forced to leave our luggage at reception. No reason as to why. Normally when I arrive at a hotel the room is ready. But this time we were forced to wait until the full check in time even though there were people checking in ahead of time. The breakfast team are very good but breakfast was average. Every hotel I stay at they clean your room every day. We came late one evening from going out to find the room had not been cleaned. When I asked following morning you need to request for your room to be cleaned which is complete nonsense and never heard of having to do that. Other people complained about the same thing. When checking the couple ahead of us were offered IHG membership and they said no way and liste the issues they had. Overall this crowne plaza is not very good. I am not going to tarnish other crowne plazas around the world with same brush as I have stayed in some really nice and pleasant crowne plazas. IHG need to look carefully at how this hotel operates
Nice and clean with good food
This hotel is excellent, great breakfast, I like space room, good shower, good bed.
Close to the airport staff was nice
Reception staff very helpful!
Excellent service
Reception and restaurant staff couldn’t have been nicer! Whether it was storm for breakfast or Bark for dinner!
Bug hotel room 608/607
Terrible hotel with little customer service! Restaurant staff were the only people to crack a smile. Had bugs in one of our rooms. Reported the bugs in the bed to the man at reception, but nothing was done and the room was not cleaned. On returning the room was as we left it with dead bug on the desk. I reported it again and was told to move rooms. Not help was offered with packing all my belongings!? I would not want to stay here again and could not recommend others do.
Limited dining options
Great hotel Close to metro The fitness center is was not great not much equipment
Excellent place to stay
Friendly staff
allowed early check-in at no additional cost
This property is wonderful indide and great amenities. The only negative is the distance from the city center. Otherwise amazing option to stay.
Great and host in breakfast area awesome
Great for all. Especially the breakfast and the host in breakfast area was awesome
Easy to get to airport - sorry no shuttle.
Great hotel
Excellent front desk staff. Lovely breakfast.
It’s really a beautiful property. Great staff. Located just two minutes from a huge shopping mall. Also super close to a subway stop. But it’s not walkable to the city center. But the subway ride itself is probably about seven or eight minutes.
Staff, 💯 percent friendly and helpful to our needs. Place safe and quite and clean!
This place was very nice and the staff were so welcoming! The hotel was decorated in a beautiful way and they have taxi drivers waiting outside to take you to the airport when ready. The rooms were clean and the view of the city was nice from the high floor. Very impressed with this hotel!
Disappointing
Very nice breakfast. Extremely noisy. Could not get any sleep. Went downstairs to switch rooms. The clerk was very busy checking in guests. Went again at 2 AM. Nothing. My wife and I did not get any sleep, yet, paid for a full night stay.
good standard on the rooms.
Great location - near Metro and train stations. Very nice accommodations and restaurants.
The hotel room is clean. The hotel is close to a shopping mall and a train station. The location is very convenient.
The hotel was comfortable and very clean. The staff was friendly and helpful.
Nice decest hotel
Nice decest hotel. Stay there for a one day connection. Good breakfast.
The hotel is in an excellent location. The train/metro station is a short walk and the Field’s mall is very close by. The entrance of the hotel is full of trees and feels like you’re outside but it’s a beautiful natural feel right inside. The breakfast buffet is amazing with fresh fruit and vegetables, salmon, breads, yogurt and much more! I definitely recommend this hotel! You’ll be very happy!
Very nice hotel
Excellent bedding
i was accorded early check in,,,,and i so tired from delayed air trip ,,Ahmed took exception to my physical status,,,thank you for staff that sees problems
Convenient location. Very comfortable facility. Friendly. Allowed us to check in about 10 AM. Really enjoy the breakfast staff.
Receptionisten var sur
Skønt hotel i flot stand og med fin beliggenhed
Fantastisk værelse med den skønneste udsigt. Lidt for travlt ved morgenmaden, men ellers super!
Go oplevelse
Suveræn beliggenhed i forhold til koncerter i Royal Arena Virkelig godt arrangement med afterparty. Kan godt se at hotellet efterhånden har et par år på bagen. Fin service i reception og fra personale. Morgenmaden var ok, men kunne løsse bedre, ret lang kø til kaffe og morgenmads buffet
Drop morgenmaden
Morgenmaden var meget skuffende. Der var ikke plads til os, så vi blev henvist til restauranten ved siden af, som skulle have alt det samme mad. Desværre var der ikke den gode kaffemaskine med valgmuligheder. Til gengæld kunne vi venter 15 min på de fik fyldt kaffekanderne med nyt kaffe, som mindende som en sort kaffe der havde stået en halv dag. Der blev ikke fyldt op af hverken frugt, brød eller varmt, så der var ikke meget at vælge imellem. Morgenmaden vare til kl. 10.30, men kl. 9.58 blev vi bedt om at forlade restauranten, da de skulle gøre klar til frokost. Vi gik forbi den oprindelige morgenmad sted, her var der åben til 10.30 og enormt meget lækkert mad og drikkelse. Så alt i alt fordi de ikke havde styr på hvor mange overnattende gæster de har, blev vi snydt. Fremover køber vi bestemt ikke morgenmad med i købet. Det var spildt af 800kr.
Super til gæster der kun havde brug for en overnatning
Superbra hotell nära Royal Arena och bra frukost
Poor maintenance, overall worn out/poor condition
Poor and worn out hotel, no maintenance since the last 8-10, poor condition and really needs refubishment. Not value for money...
I restauranten Bark, er personalet virkelig dårlige til at opdage at man står og gerne vil have et bord. Man kunne godt stå der i 5 min, mens tjenerene bare gik forbi
Perfekt hotel til komcerten
Første gang på Crown Plaza og absolut ikke sidste - kan absolut anbefales 👍
Super
The room smells like poop.
Godt hotel
Standard hotelværelse, meget flot lobby område og fin morgenmadsbuffet.
Bra läge.
Allt ok!
Conveniently located close to the airport, right across the street from the Royal Arena and just 15 minutes from the city center. Although the furniture and all over feel of the property seems slightly dated, everything was clean, comfortable and the stay was enjoyable. I can recommend the hotel if you’re in town for a few days, regardless if it’s for business or pleasure.
Trevligt hotell
Ikke som forventet
Meget larm fra ac, kraftig susen på værelse når elevator kører op og ned og temperatur kan ikke indstilles på værelse
Godt hotel
Gode faciliteter, fin beliggenhed. Rengøring var fin, dog kunne fjernbetjening og hårtørrer virkelig godt trænge til en omgang. Når det så er sagt, så var alt andet rigtig fint.
Super godt ophold.
Super ophold med et værelse på 19. etage og en super udsigt.
Crowne Plaza Copenhagen Towers by IHG | Hotel in Copenhagen | Travala.com
Excellent customer service. We will be back. Thank you