Courtyard by Marriott Toronto Mississauga/West

8.4

Excellent

858 Guest reviews

8.4

Excellent

858 Verified Reviews

Read all reviews

Cleanliness8.8/10

Service8.6/10

Comfort8.6/10

Condition8.6/10

Amenities8.4/10

Great place

I enjoyed my short stay. Time spent at the indoor pool with my young children were also with the stay. Staff is courteous and professional. Was very good. Plan to stay again

I was greeted nicely.i asked for a late checkout, and the gentleman that was working at the front desk accommodated. Thank you for making my stay a enjoyable one.

Stains on the carpet.

Front desk Customer service was awesome. Room was good size bout carpet had 2 big stains so I’m not sure the last time it was cleaned.

Proper

Property is nice

Average

1. No complimentary water bottles. 2. Dirty towel ... bad job by housekeeping. 3. No liquid whitener / coffee mat/ milk 4. No action taken to replace dirty towel despite reporting to reception.

Location was perfect

Clean and friendly staff.Its as expected from Courtyard .

Exce

It was great. Good service. Clean rooms

There was no electricity at the facility for few hours

All good

10/10 great staff, clean room

20 teen boys took over the pool/ hot tub area. 2 adults providing no support, & I had to leave as the noise was incredible. Only one staff working & 2 security supports who were overwhelmed. People screaming in halls, lobby, & elevator. No compensation offered. Duvet was stiff, with rough scratchy fabric & was very uncomfortable.

My stay was good

Nice place

There was several groups of kids running around freely, no adults around, people drinking in the hot tub playing loud music in pool area, many spilled drinks and sticky floors in lobby tv area. Freezing rain outside no salt to prevent injury. Room was cozy and clean but hotel overall was dirty.

Great hotel, pool and hot tub were amazing!

It was a great place to stay

good

Beautiful room with a comfortable couch and beautiful view

Overall, my stay here was pretty good, fast service especially when we asked for extra blankets, and one of the staff members was already in the room putting it down and scared us before we even reached our room. We thought there was a stranger in our room but it was hotel staff delivering our blankets.

They good backyard ,gym and pool

The hotel was extremely quiet. The staff were okay, could have been more accommodating. Rooms are lovely. The fridge froze my food, otherwise not a bad place to stay

Very conveniently located close to the convention centre, restaurants, gas and grocery stores.

Amazing Service! While checking in, I mentioned it was my sons birthday, and was unexpectedly given a free drink for him by the young lady at the feont desk.

Large and well designed room. Bright and clean. A pleasant stay. Will come again.

Easy check in!

very good experience

Good

The room was not clean. There was food from previous occupants, no emergency power, and a 2-hour power cut. The staff was not courteous

Excellent hotel and stay. I always like staying here

Nothing

Friendly staff. Snacks no available

This stay exceeded my expectation. The property is clean, parking is plenty. At any stay for me an indoor swimming pool is a must, they have both hot tub and a temperature controlled pool which had exceeded my expectation. Prior to make this booking I reached out to other properties in the area which either had an outdoor pool or their existing indoor pool was closed for the season. The front desk gentleman at my checkin was extremely accommodating, knowledgeable and patient. He is the reason for this 5 star review. I wish I noted his name. Hope he’s rewarded. I will highly recommend this property.

Room cleaning in alternate days Had power outage for 2 hours, no generator

Early check-in was not guaranteed I was told my room would be ready but then they had an issue upon arrival with my room No slippers or water in room Housekeeping put my personal clothing in the laundry with the hotel laundry

There was electricity in room for 2, 3 hrs when I checked in

There was no electricity for more than 2 hours at the facility

Good

Disappointing to have an overnight stay planned and pay for it while the power is down for several hours in the room

The check in was good and the staff was great

!

Convenient and affordable

Away from the city and quiet. Room was large. Worked really well for three people!

Loved everything until i kept getting disturbed in the morning i was checking out. Need to do better about knowing if people are checking out or not

I stay for two days with partner and we loved the place trust me highly recommend this place

Clean and convenient

My boyfriend and I stayed at this hotel for valentine's weekend. However, there happened to be a major snow fall between the Saturday when we checked in and the Sunday when we checked out. Upon check out we mentioned that we had a few concerns about the wifi not working throughout the night, the heater system was blowing cold air and caused the room to be dry and effect our sinuses. When I was carefully exiting the hotel, I slipped right at their entrance (where the luggage ramp is located which was covered with snow and slush- I didn't notice any salt in that area or maintenance for visitors safety.) and fell. I did hurt my knee and was limping. when I tried to get in contact with the manager via email I wasn't given a response until two days later and a very vague and unknowledgeable one at that. The manager didn't know how to speak with confidence and reassurance when I finally was able to have a conversation via phone with him...I asked for a copy of my "incident report" that was apparently filed at the time of my fall and I was denied. They didn't want to offer any sort of compensation for any of the inconvenience and discomfort I experienced at my stay. I then requested to speak to the general manager was given the email to contact, but NO RESPONSE was made back to me. It's been over three weeks and I still haven't heard back from their team. I was very turned off with the lack of customer service and conflict resolution this hotel provided me.

Would have been nice to have complimentary water in the room. Its a pretty standard thing nowadays but we had no water unfortunately.

I liked the property and had a smooth, quick check-in process, which was great. However, at midnight, a false fire alarm went off, making it extremely difficult to get back to sleep. I had just checked in at 11:30 PM and had to wake up at 5 AM, so this really affected my rest. Unfortunately, I barely got any sleep because of it

I really enjoyed my time at this property; it was amazing

Pretty far from the Airport. Front door was locked when arrived to check in and had to stand out in the cold waiting for the front desk to open it up. Then it took them outrageously long to find my expedia booking, shouldn't have taken more than a few seconds.

Good rooms

.

5/5

Such a nice place with amazing staff and food. Zhuoma and Chirag best staff members

I hope you get more bad service some day and you won’t be getting any more money from us ever again

Front desk staff need to be retrained.

We came in and couldn’t find any staff to check us in. After 5 mins of walking around the lobby I was just about to call head office when we finally found the person working the front desk. The tv was leaning forward in the room. The front desk told me all the tvs are like that. Couldn’t watch Netflix on their tvs because we have the lowest version so the tv said it won’t play Netflix with ads. Couldn’t use the Nintendo or you can’t control the tv volume and it was loud! Our room wasn’t cleaned properly. There was a hair on the bed pillow. Glasses wipes package on the floor and a roach of marijuana on the dresser. Not what you want to find when travelling with your child. The pool and hot tub were nice. The gym was nice except the air freshener on the wall beeped every 30 seconds to be refilled. I tried to call front desk and 3 times it rang for an extended period of time only for the phone to be picked up and hung up by hotel staff.

Easy check-in, friendly staff, clean rooms, comfy beds, large washroom!

Horrible beds

Great weekend get away

Staff was friendly and helpful. Hotel was quiet and peaceful. Hotel and room was very clean. Our kids loved the pool, I enjoyed the hot tub. Definitely would return to this hotel and recommend staying here.

Strange how the washroom had no fan. Found clump of hair on the floor. Bed sheets could be spread better on the bed. Absolutely no view from our window on the second all we could see was a rooftop covered in snow. Couldn’t even see the parking lot had no idea what area we were in the hotel

One of the best hotels I had

The room was comfortable,clean and the layout was nice. I enjoy the placement of the bed was in the room.

The bathroom needed brighter lights, the lights that are there are dim. The bathroom needed more shelves to put dry towels. The decor for the hotel was dark, the color dark gray and lighting in the hallway wasn’t bright. Staff were nice though, accommodating and anything you requested they brought promptly.

Booked king bed gave us queen bed

Very disappointed, unclean and old. Needs to be renovated, beds and couches to be replaced

I had an exceptional Stay at the Courtyard. My experience was truly an amazing one. The staffs were welcoming and polite, the room was well-maintained, and the ambiance was perfect. I highly recommend it and hope you enjoy the same exceptional hospitality.

Good place

I checked in late after a cancelled flight. The room was very cold and took a while to warm up, but otherwise it was very comfortable and clean. There was a microwave, fridge and coffee maker in the room. I had hoped to have breakfast, but the restaurant closed at 10 am, an hour earlier than advertised.

Thought it was close to the airport

Everything was wonderful and we had a great stay!

excellent

Very nice Amenities, pool, hot tub, lounge, cafe Room was super clean and comfortable. Best night's sleep in a long time

Nice

Clean. Not a very good selection of food items Had to go out in the cold or order in better options.

good

polite staff, quick and easy check-in, clean and good location

Looks new but rooms are super small and old , dirty. Exhaust fan wasn't working neither the toilet.

Problem fre

It’s so amazing here!

Left and came back and found my door open

Excellent. Very clean and new it looks with new rooms m!

Great hotel close to the airport and affordable

So where do you find a hotel in Toronto for under $200 a night of the quality of this hotel. The staff at check-in were absolutely spectacular and the rooms were very well appointed and very very clean. As an experienced traveler having an experience like this is quite enjoyable in today’s day and age.

Your front office staff were just extremely excellent and efficient.

I like the cleanliness of the room and staff as very friendly.

Love it

Love this hotel. I love the furniture and the modernist of the place

Clean and friendly

.

No issues. A nice simple experience with no surprises.

Quiet

Staff forgot to provide bedding for sofa bed. It was provided quickly.

Travel with family

Very clean and nice room. Friendly staff as well

The property was very clean and fresh smelling. My room was immaculate and very comfortable. All the staff that I interacted with were pleasant and helpful.

Everything was good

Front desk was not attentive

Clean, practical, centrally located