Great

The front desk is friendly and helpful. Definitely come back again!

The front desk is polite, friendly, and helpful. Will book this hotel again!

Great customer service

Everything was great. We were very happy with our upgraded accommodations.

Perfect Upper East Side Home Base

Hip, clean, modern, comfortable. Nothing bad to say about this great hotel. Super well appointed, especially the lobby and mezzanine lounge area. It feels like being in a high end property for a fraction of the price. One important tip: cleaning is by request only, and requests must be made by 4PM latest the day before. So if you plan to check in after 4, make your request ahead of time by phone.

Good

The shower was sent from the heavens (they have great water pressure) the location is so convenient you can walk everywhere from central park, carnegie hall, Rockefeller,times square and 15 minute walk from the deli 48 thats open 24 hours(the distance helped when I wanted a strawberry roll cake at 3am) and of course the staff was engaging and helpful. I hope to stay in the same location when i make my next visit to nyc!

Great location. Close to a lot of hot spots. Never felt unsafe. Staff were all so friendly. Quick accessibility using the app. Room was clean.

Interesting concept!

I travel quite a bit for business and this was the first time in a Sonder property. The room was nice and conveniently located near 5th Avenue NYC. It is a bit of a coordinated effort to part and gain access to the hotel and room. Having your identity confirmed before travel was ok, but another step. The ease of moving about was fine after you got used to this process. The room itself was nice with great light, pretty spacious for NYC and a great shower!

No network TV. Roku sucks. Could not even watch Monday night football.

Cute and in a great location.

Great stay on an awesome location for a good price! Keith was very helpful! Will definitely stay there next time!

the staffs are friendly

Excellent

Excellent room. Best hotel room I have stayed in NY. It was like a one bedroom apartment without the kitchen. Comfortable and quiet.

Upscale place that feels like a boutique hotel. Very nice common areas on first and second floors including a fireplace. Like the neighborhood just off 6th and just down from Central Park. Short walk to grocery store, delis and restaurants.

Loved the room, entry and location. I will definitely stay again.

The lobby and room were beautiful. I had an internet connection issue and the staff could not have been more responsive. Definitely coming back!

Coffee maker didn’t work so that was a bummer.

Great Midtown hotel

Great location in Midtown and good quality rooms. I also thought the shower - always an important feature of hotel rooms! - was excellent.

Great value for money

great location and private vibe, very clean and spacious. great value for money in NYC, close to central park and all major attractions

The value for this location, quality of hotel and room is unique. Property is clean, quiet and neighborhood has been safe in my two visits. Centrally located with options for dining and several metro stops nearby. Staff very helpful and present - there is a self service element that some may not like (no daily cleaning, and app driven actions that some may not like).

Modern and efficient, but also warm and welcoming

The hotel lobby and mezzanine lounge level were sophisticated and warm. Rooms are on the small side as many are in NYC, but designed to maximize use and comfort in the space. Only complaint was the terrible view, or lack thereof from my 3rd floor room. Will stay again, but request a higher floor.

Good value

Clean, comfortable, and quiet. Nicely located near 5th Ave and Central Park. Excellent restaurants, coffee shops, markets, and delis nearby. Loved the showers. Small trash and recycle bins were inadequate for a 3-day stay, but front desk provided additional bags on request. We enjoyed the stay and highly recommend for others.

Disappointed

Hotel needs updating. Comfy enough but very dark and dated.Price point high for this condition. Staff is excellent. Communication process excellent. Amenities excellent. Location excellent. Wouldn’t stay again.

Property and room was very good, the staff are amazing. Our one complaint would be that our room looked over a building site, and the workmen worked early in the morning using very noisy power tools. I appreciate they have a job to do and I've no issue with that, but I feel, with the amount of mo eh we paid ( we were on the top floor with an appointment for 5 days) perhaps we should of been informed that there was building work outside our room.

Weekend in Manhattan

Best location and comfy room. The team go above and beyond to make your stay special

立地、施設、スタッフ、バランスの良いホテル

立地も良く、お値段も抑えめで快適に過ごせます。地下鉄、買い物、デリ、主要な観光施設にアクセスしやすく、Downtownにも電車ですぐに行くことができます。 スタッフもとてもサポーティブです。 いつも人気で予約が取れないホテルです。ぜひ空きがあればオススメします。

All good except occasional rattling of heater and pipe noise.

Don’t recommend

Check in was at 4pm. I arrived at 3:47pm and was told the room was not ready but was told to have a seat in the lobby, right my the desk, and they would come and get me when the room was ready. I sat and listened to two staff members complain about a guest until about 4:10pm when I got up and asked if my room was ready. I was told “oh yes it’s ready!” No one can e and got me because they were to busy complaining to each other about a guest loud enough for another guest to hear. The view from the room was a dirty roof top with scaffolding. There was a weird ledge from the bathroom to the hall that I kept tripping on. They give you one bottle of water for the entirety of your stay that you are welcome to refill on the floor where there is a refill station. They only clean the room upon request and for an extra charge. Would never stay here again. Felt like a youth hostel at best.

Great stay, the hotel is very comfortable and the staff were super helpful

Very impressed with how Sonder handled the reservation and the staff were very friendly and helpful. The room was great.

Muy buen hotel

Estuvimos muy contentos, nos volveríamos a quedar en este hotel! Teníamos miedo a que no limpian el cuarto. Pero pedíamos toallas y no las entregaban en una bolsa, y la basura se puede dejar afuera de los cuartos. El restaurante de abajo bastante rico!

Great hotel for its price, well located, and welcoming staff. The bedroom was clean and neat.

Very large comfortable room for a group of 4 adults and a 7 month baby

This was a well located property. The staff were friendly and helpful. But, they use high tech door that have a code. The hall was not light enough for my husband, who is older, to see it. It meant if he was not with me he couldn't get into our room. The room was only cleaned as part of the price once in 5 days. So good not great

Perfect hotel and location! Staff was very friendly, rooms were clean and the hotel had a great vibe. Close to 5th Avenue and Central Park

The Sonder hotel is great, no complaints at all. Yes the water pressure is great.

Wonderful experience.

Fabulous communication. Friendly staff. Food at Felice wonderful! I will be back.

An app, not a hotel

This isn’t a hotel. It’s a room rental w/ an app (requiring you to agree to marketing) to get a 7 digit code to access the bldg and room. At 1 am, the code didn’t work. I was on the street w/o my belongings. Pay attention, the only amenity is internet and 2 thin towels. Dimly lit hallways require getting on your knees with a flashlight to enter code. The 2nd morning, no hot water. No phone to the front desk. The London help desk was so sorry for our inconvenience. Housekeeping is $40 extra, so don’t stay for more than 1 night. Sonders has no concept of guest services or hospitality. There are better choices in nyc.

I had a wonderful experience! The room was beautiful, the gym had great equipment, and the location was perfect. There were restaurants and shops in every direction. If I had any questions, they were immediately addressed with the online customer service. I highly recommend this property!!

It is great property with a good view and cleanliness

Easy to walk to shopping, restaurants, Central Park, Radio City and other Rockefeller Center. Love the front doors. Nice lobby and nice size room. Very clean and nice staff! Would highly recommend

Keith the manager was amazing. There was a mixup and he fixed it. Not his problem but his solution.

Extremely quiet property, spacious bathroom, and room for an NYC hotel. Great ambience.

It is a neet old building in an old neiborhood For the price the room could use a lot of updating

great stay

a nice modern boutique hotel in a great location in mid town manhattan. love the big windows in every room and high quality mattresses.

Nice hotel. Good location.

Oldie but goodie

Have stayed here many times over the years. Great location. This trip was noisy with construction at night…all night. Keith and staff always a pleasure…

Our to go place in New York

Great location. Friendly staff. Spacious rooms. Modern and clean.

The room furniture and lobby are just right without paying extra amounts for the quality you should get anyways.

Superior Stay 10/10

Our stay was only for 3 nights but in those three nights it was by far the best hotel experience I’ve ever had. Jonathan was super helpful and very friendly at the front desk. When you stay they also give you refillable water bottles to use to drink and the water is always cold which is so nice especially in the summer. The shower head was by far the best shower head I’ve ever used. The soaps they provided were also the best I’ve ever received from a hotel. All in all, this is the exact experience I wanted from a hotel and this hotel delivers. 10/10

Great hotel good location

This is a really lovely hotel although there is no regular service of rooms unless you ask or help yourself from the amenities cupboard located close to reception. It wasn’t a problem for us as I think getting towels and sheets changed too often is wasteful anyway. There’s a great breakfast place just a few doors away that opens at 5.30am so easy to get food. The locations is near Central Park with metro train stations ½ block in either direction.

Not coming back to this property, rude management. Knew this place when was a real hotel, not even close.

Good but not great

Good location. Very clean. In my room the bathroom was on a concrete slab elevated about 1.5 inches higher than the rest of the room, so I smashed my toes into the edge multiple times - bad design. Also no one was at the front desk when trying to check out at 8:30. But overall nice enough for the price.

Really clean and great experience overall. Located at a really nice spot right off of 5th ave with tons of shopping and near grand Central Park

The Sonders Chamber accommodation is exactly as advertised, although the building may be older it is tasteful in its fit-out and decor. They low key service factor is not an issue as there is a Reception desk that appeared to be manned 24hrs and servicing of the your accommodation is easy to access for a fee. There was nothing unexpected in my stay that I didn't understand from reading what the property was about - supplies were available, towel changeover accessible and an added bonus was a fridge that I was not expecting. Will stay here again, the location is out of the bustle of the real city but such a short walk to the heart of the action if that is what you want. Plenty of food options within minutes along with various supermarkets, a restaurant downstairs is a bonus. Great location and value for money, I stayed peak in summer and although the price was higher was not disappointed for value for money.

Friendly service with a friendly smile

We were moving out of NYC and needed a bit more space than a NYC hotel can usually accommodate. With 9 pieces of luggage and a family of three it was spacious perfect for what we needed. We enjoyed the deep bathtub, cooling stone floors, large bathrooms with all the amenities, dining table for those times you feel like eating in and that the rooms could be separated with sliding doors for some quiet time, and the many design features. The staff at the lobby were incredibly friendly and helpful. We had issues with Uber trying to get a big enough car to take us to the airport with all our luggage and one of the staff immediately jumped on his phone and organised us a perfect taxi. Thank you,

Exceptional property, very clean, very classy. Staff is impeccable, no air fresheners, great location. I will go back there again.

Pillows are too soft Need firmer options. AC blows in the face at night….. Street noise at night IS an issue.

Really enjoyed staying here- large rooms with lots of privacy. Front desk was helpful when needed and loved the common areas. Would return.

Great value for highly functional hotel room. Great desk; easy outlets; great lighting; usable gym. And really excellent price.

Loved Jordy at the front desk! He was super helpful, friendly, and on top of it. All requests were met in a timely manner.

This hotel claims they are a tech hotel, and which means no service. no cleaning service, every thing is self service. And we asked the simple question- is there anything we can do for NYE here and he was like hell no, there is nothing you can do here- sounds like joking. Then why are we staying this hotel paying over $1000 for my staying. I have stayed so many days in this area in NYC, this hotel is the worst ever hotel. If I had read or known about this property, I wouldn’t have booked. waste of your money. In this area, there are so many hotels at this price range

The shower had a ring of grime on the tile. I was afraid to let my feet touch the floor as i showered so i had to put down a towel to stand on. The ceiling in the bathroom was moldy. The AC was broken and my room remained at an uncomfortable 76° during my whole stay which led to sleepless, sweaty nights.

Location is excellent. Room has nice size

Location and cleanliness

Sonder advertises itself as "a better way to stay' but my question is, better than what? The desk staff are great & the maintenance man was wonderful...after I got stuck in their elevator. Once out at my floor I was afraid to go down so had to phone the front desk for instructions on how to use the tv/Roku. I have Roku at home but this was different; I wanted live tv which Sonder is reluctant to provide at their hotels but have in NYC after numerous complaints. To reach the front desk I had to phone a number in MA who then texted NYC. Ridiculous. There ought to be phones in the rooms--and a bedside alarm clock would be good too. Maybe they think everyone wears Apple watches. The rooms are barebones, great if you like the industrial look with bare pipes. There was a step into the bathroom with an unmarked ledge so I tripped and almost landed on my face; they've narrowly escaped a law suit there I think. The doors are coded with 7 digits; why 7 digits? I have code doors on my house and it only takes 4 digits. One good thing is the essentials cabinet on mezzanine. Good because there's no maid service so you can restock yourself. Felice's restaurant was fine dining downstairs but the grab and go they run wasn't so fine. A panini I ordered for lunch came ice cold despite being wrapped in foil and with a side salad so soggy it looked as if it had been scraped off someone else's plate. If I stay there again it would be because of helpful, friendly staff-& my own desperation.

The reason why I chose Sonder Chambers is because of its proximity to the theatres and restaurants. Walking to places was easy and direct. I also appreciate how easy accessibility was to the building and room through the app. The only minor gripe I had was the smell coming from the shower drain.

No telephone. Small TV. Cleaning by appointment only.

Room cleanness

Room had a moldy/stale smell and the windows are not sound proof

Nice

It was good. Staff nice and friendly. Not so good the internet at the room

Great location for the price - don’t miss the DimSum happy hour right next door ! Hotel rooms spacious and staff very friendly !

Rooms are a good size for NYC. Beds are comfy. Showers have crazy good water pressure. It surpassed expectations.

Great location. Nicely furnished. Clean

Great location!

The room was comfortable. The location is wonderful. Staffs were so friendly.

Sensational and sexy Sonder Chambers

Sonder Chambers is the type of New York hotel you can take your wife to. It has all the amenities wife’s enjoy. Wife’s will especially like the bed and bathroom. They have sheets and pillows for every guest room. Pure luxury around every corner with a direct view of Niagara Falls!

All of the pictures for this property showed rooms with brand new carpet/flooring and new modern bathrooms. While this is not a necessity, I was surprised to find the carpet was old, discolored and run down, the bathroom was from perhaps the 60's and very old flooring and walls and even the wall art was bizarre, looking like something a teenager might hang up in their bedroom after they painted it. I wouldn't care so much if not for the false advertising and paying close to $400 a night. This led to surprise when I showed up to what looked like a run down apartment. That being said, the TV, tea, sink, shower head were updated and those parts were fine. But if these are the rooms you have, you need to put up pictures that display what these rooms actually look like and not just your fully renovated ones, or have a disclaimer that the renovated ones are only the full suites. Otherwise it feels like a bit of a lie. I am disappointed and won't trust Sonders for what it looks like online again.

nice service staff, comfortable room and very good location.

I’ll consider to stay here again.

Good location, Eco friendly, staffs are pleasant and helpful.

Great location and friendly, helpful staff.

Upper mid-town NY, what else to say?

The Chamber’s is on a quiet street just blocks from Central Park. The hotels is quiet,clean and very cool. Loved it will come back

Everything is excellent except for the edges of the furnitures are too sharp, eg. bed and desk table. But I will definitely stay again when I visit NYC next time.

All the staff were helpful and friendly. Very easy to check in and out. Great spot overall and will stay again next time I’m in the city.

New York city is a disappointment. 24 hour notice to get your room replenished. You have to down load an app to figure out how to get water in the room or amenities. Oh wait, before you stay, you download an app to get check in instructions... really? I guess its the future for some hotels now... do it yourself and make them richer by not employing people Wonder who they sell your personal information too.

Excellent overall would stay again- I would suggest you change the mattress to better quality it felt cheap and lumpy. Don’t be cheap with the bedding and mattress; when the room and building is so nice and high end.

I got a room that didn't have a window that opened and it was 75 when I checked in and despite 2 hours over two nights texting with customer support the most they could do was get the temperature down to 72 and claimed that I was not even allowed to reduce the temperature below 70, quoting a non-existent law, not that I was even able to get the temperature down to 70. I am unable to sleep well in temperatures this warm. The biggest insult was that they promised to fix the thermostat AFTER I checked out.

My elderly parents--father 92 and mother 87--stayed at the property and the staff were so kind to them. Jose, in particular, went above and beyond to take care of them, even going so far as to write out instructions as to how to use the keypad codes to enter both the hotel and their room. I felt a huge sense of relief and safeness knowing that Jose would be looking out for them. That was a real gift!

Great location. Took a while to figure out the TV used Chromecast. I hadn’t used that yet - hadthere been some instructions it might have saved a LOT of time. Room was nice but only one chair. The desk chair (very small) could be used but it was on wheels - on hardwood floor…was a little tricky if you have coffee in your hand and try to sit down. Very pleasant staff eager to help (except didn’t understand TV either). Might stay there again…

Wonderful property and perfect location!

Professional service!

Terrific hotel - great staff, quiet, nice vibe and awesome location. Loved the rain shower!

Great location, price, staff and overall vibe! Would stay again!

No TV access ..... Ridiculous !

NO Television !!!!! This hotel requires you to sign in to your personal account with .... example DirecTV. Then it still doesn't work ! World Series weekend .... from Atlanta ! Are you kidding me ! I still like to have TV for unwinding at night or waking in morning. Ridiculous !! Provide Cable people !!!

I liked how smooth the check-in and out process was. There was no stop at the front desk...straight in and out. The room was comfortable. The products provided were nice. The aluminum water bottles were especially helpful. The place is warm and inviting and a nice modern style.

spacious

We have stayed at the Chambers many times in the past - and it's now managed by Sonder. Glad that they have retained at least some of the excellent and friendly front desk staff, including Natasha and Jose. However, the physical plant has been allowed to run down a bit. And the lack of an exhaust fan in the bathroom is a perennial issue. As is the absence of a stoppered sink there - which would be more eco-friendly. Also - on this visit, in particular, tho' increasingly true over recent years - there is a good deal of construction, right next door, which makes sleeping past 8 AM impossible, and also limits transportation options on 56th. In fairness, one should be warned about this, on booking a reservation!