Colectia Hotel Urumea

I would say the front desk workers were rather inflexible when it came for asking for 45 extra minutes to check out and also cancel a second nights stay. Neither were approved. Rooms are tiny. Shower is small and bathroom is small. Overall I would not stay here again but that is because of the customer service

Wonderful Staff and Breakfast

A newer hotel with a great staff and a great breakfast. The soundproofing is a bit light (I was by the elevator) and it’s about 15 minutes to the tourist district. The walk to the tourist district is lovely.

an excellent hotel with it's own character making it unique also easy to find on the edge of the old San Sebastien

We loved the room because it was very clean and spacious, with comfortable beds and pillows. The location of the hotel was perfect for us. The only disappointing aspect was the staff and service. We were ignored upon arrival while the staff member continued a conversation with someone behind the desk. Eventually he told us to wait a moment (no greeting) while he organized his papers. When we returned in the evening, he only greeted us when we first greeted him. The same happened in the morning with a different person when checking out. The staff members did not make us feel welcome, but everything else was good.

Small rooms, we could hear other guests and water sounds

It's not well located, there is nothing of note nearby, no bars, no shops.The bathrooms are unventilated and the rooms hot. So despite the friendly staff who were lovely, I wouldn't recommend staying here.

Appreciated the breakfast that is complementary. Staff is very friendly and room was nicely decorated. Would stay again for sure.

Good

The rate of the hotel was too expensive to single person. There were no single room and single bed when I reserved for my stay around that area by Expedia. Therefore, I had to pay the fee of double single bed for my stay.

The hotel is basic but clean and in a walkable location to central San Sebastián. It has a good breakfast and all of the staff I dealt with were helpful and friendly.

Very friendly and helpful staff. Convenient location near main rail/bus station and the centre of town. Room has all the amenities you'd expect a good breakfast offering. Good value for money.

location of hotel

Great staff

A great budget hotel. Good location if you're arriving by bus, very friendly staff. Quiet room, comfortable bed and good air con. Breakfast was plentiful.

Very nice staff, clean hotel, small rooms but not a problem

Incredible staff and very clean!

The staff was extremely friendly our entire stay! One of the ladies called the airline and delivery service about our lost luggage and helped us research when it would be delivered! It was so incredibly kind and eased a lot of stress. The room was clean, breakfast was delicious. We would highly recommend this hotel to anyone visiting San Sebastián.

overall good

good butt the door to the bathroom i as lock in for 10 mins so we had to leave the door open shower tray cricked not seal around the bath room

This hotel is all you need in terms of a place to stay for a couple. By saying that it is barebones with queen beds and a knowledgeable and helpful staff. The decor of the hotel is not great but not annoying. For anyone who does not want to walk 25 minutes to the beach this is not their hotel. There are obviously other options than walking but you would need to find those.

Dog friendly - great location!

Great location - everything within an east walking distance. Our dog was made very welcome - comfy dog bed waiting her arrival & 2 dog bowls! Room clean & fresh, comfortable beds. (Didn’t have water or tea/coffee making facilities) there was a fridge - so we were able to buy water/juice at shop. We ordered food from the menu advertised in the room - although we booked it for 7.45 it was just after 10 when it arrived. The food was nice though!! The bathroom during the evening had a smell coming up from drain but it did fussiest after a while. On the whole we enjoyed our stay! Hotel us quirky & staff friendly and helpful!

Great location by the river. The city is very walkable and I was able to reach everything on foot. The room was clean and comfortable.

The room was not well cleaned. We mentioned it to the receptionist and she apologised. Looks like the cleaner was busy that day.

Cute little hotel

This hotel is very clean and looks very new. The staff were friendly and helpful, but I think the hotel could use better management. For example, a new clerk (his first day) on arrival was unsure how to get us a parking in the garage, or on another day they were out of cups that go in the rooms. It's too bad because it's a really cute hotel and the breakfast was good. And all the employees were extremely nice. The hotel is about a 20 minute walk to the Concha and the Old Town. We are walkers and enjoyed the stroll the hotel, but if you have issues with mobility, you may want to get something closer to the beach.

Great place. Easily recommended. Only real issues were that wifi was very, very weak on my first night there and because of the unusual structure of the building I had to get the elevator to 2nd floor then go to another elevator and go down to 1st floor. Great location too

The decor is cool and fun. Room was clean and spacious. Staff was nice and helpful. It's an easy 25-minute walk to the old city, following the river. Very pleased with my stay.

all the staff was nice and helpfull, the place was clean, but the room was really small, about 10 m this was not a room for 3 people. we have larger bathrooms at home. breakfast ok, parking 15 euro a day.

Staff very friendly, rooms so clean and well equipped, a lovely hotel!!!

The hotel had a name change between when we booked and when we arrived so I was looking for a different name and because this hotel is on a corner of a fast paced artery to a highway we panicked when we missed it and actually drove into the neighbouring police station trying to Figure out how to turn around. That being said it was a good stay. The rooms were a little tight and the bathroom is not a full on bath. They were fantastic for travelling with children so that made up for it. They had a baby pack they gave you for free: a cot, a stroller and a baby bath as well as a infant wrap. We hadn’t travelled with a stroller and this was life changing to find out they had one there. The location was excellent- 20 minutes to old town and close to anything we’d need! The breakfast in the cafe downstairs was above and beyond with a hot food counter. It was a really cool meeting and hang out space downstairs and parking was easily found onsite. We had a good stay!!

Clean and value for money

went to watch the running of the bulls. the location requires abit of walking to the old town. But it was clean and value for money.

APPALLING HOTEL. DO NOT STAY HERE. When I could not check in due to a lack of ID, they refused to refund my booking, leaving me without anywhere to stay and with no money. UNSCRUPULOUS AND IMMORAL. AVOID. AVOID. AVOID.

Clean friendly staff that we happy to see us every time we walked in or asked a question, super clean awesome breakfast and every thing you need ,out of the hustle of the old town but only a short 10 min walk away, will definaltey stay there again ,great value for the cost

Muito confortável

Muito confortável, cama excelente chuveiro bom. Funcionarios ótimos e cafe da manha tb muito bom. O hotel é bonito tb.

Voor een bezoek aan het stadion of de stad prima hotel met een zeer lekker ontbijtbuffet. 15 min. lopen vanaf het busstation en 30 min. wandelen naar het zeer mooie centrum en mooie baaien!

Para 2 personas con solo mochila para 1 o 2 máximo

El Hotel es muy básico, las áreas comunes pequeñas, las pocas que tiene, en cuanto a ubicación, está alejado de todo. El precio es muy caro con relación a lo que te brinda. La habitación es muy pequeña, apenas un pasillo de 50cm alrededor de la cama. Baño muy chico!!

Bom custo/benefício

Bom custo/benefício. Limpo, atendimento ok, boa localização.

Det var ett helt okej hotell , bra frukost

BuenA ubicación

nous avons passé un excellent séjours de 2 nuits pour Noël en famille ( 8 personnes). Nous avons beaucoup apprécié l’accueil et le service. Les chambres sont très propres , la literie confortable et le petit déjeuner varié et copieux.

快適にお過ごしました。

Proximité centre ville Le bruit des trains et des voitures sur l’avenue, Mauvaise insonorisation

Perfecto

Nos ha gustado mucho, sobre todo la amabilidad de una de las chicas, no sé su nombre pero es pelirroja con pelo largo, gracias a ella nos quedamos 1 día más, y con buen sabor de boca

el personal ha sido muy atento en todo momento y la ubicación es una zona tranquila bien comunicada. Eskerrik asko!

One of the worst hotels I have stayed at

We paid a ridiculously high price for this hotel room and it was probably one of the worst we have stayed in. - The hotel room was dirty when we arrived with leftover food on the nightstand, bugs in the bathroom and garbage next to the bed. - The room smelt like mould and urine after the exaggerated use of detergent had settled. Yes, it actually smelled like old urine next to the nightstand. - Both nights we were woken up by noise from a dog, the housekeeping and people in the hallway early in the morning. - All products in the breakfast buffet that are supposed to be stored cold, were stored at room temperature. - There was so much noise from the employee at the breakfast that we could barely hear ourselves think. - Although we asked for a quiet room, we got a noisy room right next to the road. Consequently, we could not sleep with the window open and the air quality was really bad. - The bathroom was rusty, smelled really bad and the shower leaked water after just a short shower. - The mini fridge suddenly stopped working in the middle of the night, so the food we had stored there actually got broken. Avoid for all costs.

Gennemsnitligt med pil ned. Ok seng

No

La struttura non è vicinissima al centro ma nel complesso accessibile, ben tenuta e pulita

Great hotel in a quiet area. Close to the bus and train stations and only a 20min walk to the most popular places in the city. Very comfortable bed and brand new rooms.

Las condiciones generales son aceptables, pero encontré los corredores algo sucios. Me tocó una habitación que estaba en el primer piso, pero debía tomar un primer ascensor hasta el piso 2, y luego otro ascensor, que estaba bastante alejado del primero, para bajar al piso 1. Y luego el procedimiento inverso para bajar al lobby. Bastante incomodo

Preis-/Leistungsverhältnis stimmt hier nicht wirklich. Zimmer hat kaum Steckdosen. Fenster sind nicht schallisoliert. Und das größte Problem, wir schliefen an einem „Fluss“! Das Abwasserrohr des gesamten Hochhauses ging durch unser Zimmer. Schlafen war schwierig bis unmöglich.

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Muy bonito, lugar fantástico para moverse por la ciudad, desayuno variado y habitaciones bonitas! Le doy un 10! Voltaremos

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