Candlewood Suites San Antonio Downtown by IHG

8.6

Excellent

723 Guest reviews

8.6

Excellent

723 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service8.8/10

Comfort9.0/10

Condition8.8/10

location8.0/10

Neighborhood7.4/10

Quality7.6/10

Value8.8/10

Amenities8.0/10

Great stay

Very nice and comfortable room. Bed was great. Staff very friendly and helpful in suggesting restaurants.

Very comfortable beds

The beds were nice the location was not hard to get to and there are things located close by. But we saw one too many roaches in both of the rooms we paid for. For a place that has kitchenette’s seeing cockroaches is a little concerning

DIRTY ROOM

Nice Place but was disappointed with the restroom it was dirty and seemed like it was not cleaned. Water was in the tub and the tub was stained with grease . The restroom floor was stained and dirty .

Customer Service was perfect. However, I never realized how much I depend on a tv for a news source until we didn’t have one on this trip. Ask for a room that does not have a Vizio tv.

Courteous staff willing to go extra mile to assist customers specially the receptionist who checked us in. Clean room, convenient location.

It was a great stay! My husband and I loved it. The beds and pillows are really comfortable. Their comforters are really warm. We loved being able to make our own food and have our own tiny kitchen. There were no obnoxious neighbors. The cleaning lady knocked once to check if we needed anything. The staff was polite. Will definitely stay here again!

Good

Nice quiet place to stay

I have stayed here every time I visit San Antonio and I have never had a complaints! The staff is friendly and the rooms are always clean!

The Matress was really comfy and the pillows too, the pool was clean, the floor was a little dirty and they don’t make our beds or clean overall we don’t get clean towels either,,

Amazing staff and clean property. An amazing with fur babies.

Comfortable vacation

Everything was excellent just one thing they dont clean your room in your whole stay

I was worried about staying here since there really isn't anything close by. Check-in was fine. The hallway on the 2nd floor smelled funny, but our room was clean with no odor. A/C worked fine. No complaints at all.

Great room, poor wifi in 4th floor room

Great bed, full kitchen, large room, 4 blocks from riverwalk then 30 minutes to Alamo and main riverwalk area. Quiet. Great wifi in hall and downstairs. Limited to no wifi in 4th floor room for entire week. If you need wifi, check actual service before room assignment. Every day front desk said no one else complained, but people we talked to had limited service also. In spite of this would stay again.

Not terrible but our room stank and they said they would clean it and never did. Couldn’t place the smell and had to keep the window open the entire time. Hot tub out of order and pool dirty and cold. Area around the hotel has very little dining and no bars or entertainment. Homeless encampment across the road from the hotel. Not a safe area to walk after dark.

Loved it

It’s at a perfect location. We absolutely love staying here and will definitely be back again.

There was a tiny roach infestation. It was too late to move.

Ability to accommodate last minute booking

Roomie

Liked the space in the room and the kitchen

Really disappointed with the stay here. To start AC wasn’t working and told no more rooms move(then magically found one after she saw herself ac not working after some hours but told I can move but can’t watch tv and no curtains), then not enough toilet paper, no chair (when asked for a chair for the desk told by front manager she doesn’t know where those are),main coffee machine stopped working next day and not fixed for entire trip, bed unstable as one of the legs of the bed was damaged ( they took some cardboard coasters and put under it. Now, seeing additional charge after leaving to my card for additional night(card was charged at check in for entire stay), waiting to see what happens. Chris the general manager seems helpful but still waiting to see the outcome.

Our room was clean, comfortable and well stocked. We stayed 2 nights and were very pleased with the hotel.

Wonderful experience!!!

Very impressed!

AMAZING! Never been to a hotel with a FULL kitchen! Next time I’m bringing food to make!

good

This is not a Candlewood suites but an extended stay. You dont get housekeeping AT ALL unless you stay 7 days. No staff on site at all hardly and they do not care about the guests at all.

Upon entering, there was a police car at the beginning of the property. While I admire the safety precaution, it's presence made me feel as though we were not in a safe area. There were many stains on the bed frames.

Good

When we got there, there were people doing drive in the parking lot. We went into the lobby, and there wasn’t anyone there to check us in. We waited 15 minutes and someone finally showed up. The room was dirty and dusty.

Do believe what you read on hotels.com

They have it listed on hotels.com that there’s breakfast which is one of the main reasons I picked this place since there’s not restaurants in area. Really pissed me off. If breakfast is not included they really need to adjust the price could’ve save $100 staying next door that’s why I’m rating it so low. Oh and it’s $81 for your dogs

staff was super nice and the hotel was very clean!!

We stayed 2 nights, and we're used to having our room cleaned after the first night, we didnt get that here. No clean towels or bed made up. Other than that everything was good.

Great place to stay

Great experience! We stayed in a suite and the room was beautiful and comfortable! We took an Uber to downtown San Antonio and enjoyed a nice walk back. The front desk staff were great! We were traveling from west to east coast and this was the best place we stayed!

The property was sufficiently distant from downtown that traffic wasn't a big issue. There were limited dining options nearby, although the unit did include a mini-kitchen and there was an HEB a short drive away. Staff unfailingly friendly. Well-stocked shop. Good-sized unit.

I appreciated the kitchenette room was spacious and clean

The room was excellent, it was newly renovated, very comfortable with a kitchenette.

ROACHES!!!! I turned on the light upon entering my room and roaches scattered in the kitchen area. I immediately went back to the front desk and asked for another room on another floor. This was done, but not one word of apology was uttered for the filth or the inconvenience. Never ever again. DO NOT RECOMMEND.

The heater in my room worked fine for a few hours or so but then set off my smoke alarm at 3:45am and smelled of burning plastic. When I told the staff at the front desk, they asked if I was cooking something and did not move my room. I got to stay chilly the rest of the night until someone in the morning gave me a new room. I was also told I couldn't use the hot tub outside because it was "too cold". I was surprised that I wasn't allowed to make my own decisions of when to use a working amenity I'm paying for. The kitchenette was helpful and the location was close enough to downtown and the highway but I think the building needs some updates overall.

Easy no hassles

Great service. Comfy. Convenient.

Dirty room

the room was not cleaned There were no towels, dirty plates in the sink and dirty floor. Very disappointed

Very spacious room, clean, and friendly knowledgeable staff.

The whole thing was great. We had free parking. But the rooms don’t get cleaned every day and u have to go get new towels everyday or go dry them at there laundry. We only stayed 2 days so not a big issues but it was just strange

Location location location

If I had been a lone woman pulling up at night, I don't know if I would have felt comfortable getting out of my car. Interior of hotel was very nice.

Excellent check in/check out- pool needed to be cleaner- Hot Tub broke- poor lighting in the bathroom mirror- great location to downtown-good coffee

The hotel was overpriced. Jacob the front desk clerk, was slightly rude. Bathroom door would not latch in room 403. The tv remote would not work, called the front desk for them to say that he would send a technician up. Only to wait 3 hours and bring it down and get it switched out.

Not great ... bad location

Run down, dirty, bad location (very inconvenient ... de-militarized ... staff terrifed after dark), hot tub doesn't work and was used as a toilet for an infant and toddler (staff didn't care), shower barely works, very loud (people, traffic, trains), no breakfast, wouldn't stay there again

Great place to stay!

Staff was so friendly and helpful when our room key got stuck. It was close to many things yet safe and super clean.

You should provide complimentary breakfast

Ms. Eli, Ms. Janea, and Jacob, in the office, were all so great! All the staff were very friendly. Loved the free laundry room and coffee! We stayed on the 4th floor for 5 nights. Not once did we hear other guests in the hallway. Very quiet and clean hotel! We’ll definitely come back!

liked quietness, one employee friendly & helpful; the other only spoke if asked for something, no smiles

The room was wonderful. I thought it was very spacious and very clean. I also liked its proximity to downtown and to a pretty cute little HEB.

Clean and nice

Nice place to stay.

Two TV’s

Super nice suite with tons of room. Had TVs in both the living room/kitchen area and bedroom!

Pet friendly for a BIG PRICE

We looked for pet friendly hotels as we have our dog with us....this is the first time that we were hit with a surcharge of $75.00 for having a dog!!! It is almost the same cost as the room!! The room is not very nice, fan in the bathroom will not shut off, door to room is crooked so light is coming in.... Ratings were NOT accurate

Well, the guest above is, sounded like they were jumping on the bed and at around 2am I was woken by a man in the hall on the speaker phone speaking so loud

It was all good

Needs shower mats IN THE TUB… can be very slippery.. Needs GOOD COFFEE in the room ; the one they have are not worth drinking… everything else was Great

A Step Below What We Expected

Generally unpleasant smell throughout the hotel. Dirty dishes left in the dish washer. Card readers throughout the building barely worked.

Disgusting!!!

This hotel is nothing like the photos!!! It is right off the highway where there are multiple homeless camps under the bridges. They have two security guards at night because the crime is so bad in the area. The guards let you in and out of the building after dark for your safety he said. The lobby was very musky and dirty! The front lady was nice at first when we checked in. We went up to the rooms to see bugs everywhere!! Bugs on the beds and on the furniture! There was a thick sticky liquid dripping from the roof onto the table. The furniture was ripped torn and disgusting! The bathroom was not cleaned and there was food in the fridge! We went back down to the front desk lady for her to act like this happens all the time and just dismissed us asking if we would like another room or leave. She didn’t take us seriously until I showed the photos. We had booked two rooms for 7 nights. We left and found another hotel at midnight. Please do not book this hotel especially with children.

I liked the stove and fridge, and all other amenities included.

staff was so friendly, loved that the pool area was lit that was a plus for me and was clean

Mean manager

Nice place but a very rude manager. She was not very nice to people or her employee's. Being that it is a very important event in SA . Should have a smile and get outlook.

Liked how friendly staff was.. all of them night shift and day shift. Loved how quickly they put towels out for kids when they were in the pool. Only thing I didn’t like is that they don’t service rooms on a daily basis. But other than that my kids loved it and if they say it was good then it was good. I would recommend this hotel 👍

The room was huge and very clean!!!

they seem to have issues with one of the side doors not working with key cards and pool is closed several times a week and grilling areas is in pool fence so no grilling either when pool is closed a little disappointing

This location is only 2 miles from the riverwalk and a good price. The place was clean and the staff were great! The only reason for the 4 star is because the building had some cosmetic issues outside and the dog area was unkept.

Room was supposed to be for two people. Obviously, not. Even the supposedly queen bed felt small compared to our queen at home. If you can find or afford better, go for that. For a budget grab, it fits.

Very clean and

Good value for the price except for the WiFi

Pretty good hotel overall. They are working to update the carpet and such. The room was clean and reasonably quiet. While the service was friendly, they really need to work on the WiFi. I had to use my phone hotspot frequently. The WiFi was completely unusable on the 4th floor and better though still unreliable on the 3rd.

Blood stain on pillow, no tissue in bathroom and room bad order

Good over all

Loved it.

First time here and loved it. Friendly staff and very clean. I would definitely book here again. Nice location next to freeway.

It made me feel at home

Na

Good Hotel.. per friendly.. close to downtown San Antonio..

The room was wonderful, didn’t like I had fleas in my room

Room was a great size. The chair in the living room was very old and had holes and tears. The shower had little water pressure and the shower head needs to be replaced. The bed was ver comfortable. The noise level was not great. The people upstairs were bouncing on the floor all night and when we called the front desk at 1128 we were told there wasn’t much they could do but ask them to stop until after midnight. It went on all night we didn’t get much sleep.

Guests not wearing masks and no enforcement. Room was a total flop house. The pleather furniture was so ripped up they had put a blanket over the chair. But other diet I tire was also ripped. I literally walked in the room and walked out. Disgusting.

Definitely worth the stay here. Clean and cozy. My family and i had an excellent stay.

My husband and I had the best sleep ever. The room was wonderful and the views of the San Antonio downtown at night were beautiful. We were also close to everything. Free parking right by the front door was great! We will definitely stay there again.

Good. Heat/ ac didn’t work

Walkable distance from the Riverwalk. Yet an affordable priced room with free on-site parking.

There was bugs in the two rooms i was first placed

We were there for one night and had two rooms. Other then not getting the rooms next to each other(the hotel did its best). It was a very comfortable stay. My daughters loved it.

everything was great, but I would add something to remove the humid carpet smell. Its a bit strong, had to bring in a Febreze air freshener to mask the smell. and Helpdesk was wonderful.

I always stay here when i am in town,price is low and rooms are nice and clean.

Everything was great very clean and great customer service

got the job done

Nice sized rooms and comfortable beds. The furniture is worn down and the place has seen better days.

The price is great, and the location is good. It’s nice having the kitchenette and fridge as well. But some of the furniture was very worn, and the front desk couldn’t open the pool for a couple of hours the first day because they had no key. Guests were seldom wearing masks on the elevator and in other public spaces indoors, despite signs instructing them to do so. Otherwise, the staff were very nice. So if you’re looking for a cheap place to stay, this works.

For me they do not care

They only change the towels and that is it No making the beds, do not even bother checking if there is any shower gel or shampoo imagine after a day of work, coffee don't even think about reloading the basket. My stay was 5 days.

Price , service and room amenities were excellent. Quiet. Loved the kitchenette.

The staff was great, amenities were awesome! We will be booking with Candlewood from here on out.

Perfect

Amazing staff, very friendly and polite. The room was clean and wonderful, nice view of the Tower of Americas and enjoyed the 3rd floor to see everything. Bathroom was spotless with plenty of towels and necessities. The kitchen had everything we needed to make our meals and keep the extras in a cold fridge. Bed was clean and immaculate. Table area and dresser were very nice.

The room was spacious and clean. The bed was super comfortable. My husband and I really enjoyed our stay!

Decent hotel

Staff was great The room was big and cozy The internet was slow The bed was a little on the hard side

Hotel was very nice! The staff was extremely helpful! Thank you.

The staff was very attentive and caring about the quality of my experience