Excellent
985 Guest reviews
3650 Manuel Avila Camacho Blvd, Boca del Río, Mexico, United Mexican States. See map
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When you stay at Camino Real Veracruz in Boca del Río, you'll be on the beach, within a 5-minute drive of Plaza Las Americas Shopping Mall and World Trade Center Veracruz. This beach hotel is 4 mi (6.4 km) from Veracruz Aquarium and 5.6 mi (9.1 km) from Veracruz Harbour. Make yourself at home in one of the 156 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
No rollaway/extra beds available
Green Key (Foundation for Environmental Education)
Professional property host/manager
Pets not allowed
Service animals not allowed
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Spanish
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Beach services
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Elevator
ATM/banking
Concierge services
Gift shops or newsstand
Shopping on site
Conference space
Breakfast available (surcharge)
Laundry facilities
Garden
Health club
Safe-deposit box at front desk
Multilingual staff
24-hour front desk
Business center
Porter/bellhop
Meeting rooms
Wedding services
Pool umbrellas
Wheelchair accessible path of travel
Wheelchair accessible parking
Number of restaurants - 2
Number of outdoor pools - 1
Free self parking
Computer station
Rooftop terrace
Number of bars/lounges - 1
Number of poolside bars - 1
Number of coffee shops/cafes - 1
Pool sun loungers
Beach towels
Terrace
Babysitting or childcare (surcharge)
Water dispenser
Banquet hall
Reception hall
Eco-friendly cleaning products used
Off-street parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Well-lit path to entrance
Great place, clean n comfortable. Staff were so courteous - great customer service something that is lacking in the US
En el desayuno encontré pedazo de plástico
Excellent
Hotel feels a little old. Could have more shadows in the pool. Bed was good and in general a good place.
Breakfast not as good as expected Service in the pool area can improve
Excellent
Excellent service everywhere!
The beach is wonderful. It is behind de hotel. I love the boulevard, it is walkable.
Veracruz on the Gulf
Absolutely recommend this hotel on the beach yet near the city of Veracruz. Rooms all have a Gulf of Mexico view, bed is big and comfortable and the light in the room is magnificent. There is a pool with bar and the beach is walkable. Parking is free.
Excellent
The swimming pool was closed for repairs and I wasn’t notified
Breakfast can improve
hotel was super clean but no access to the pool they were remodeling it but other than that it was good.
Excelente hotel muy bien ubicado caminando por el malecón a 17 min está plaza comercial Andamar, con muy buenos restaurantes. Servicio en general de todo el personal 10 de 10. Sin duda regreso.
I like this property
El Hotel es muy viejo y no tiene nada de mantenimiento. El baño , los camastros fueron lo más malo.
The bedsheets smelled to old. I did not like the cleaning
This property was nice but I needed some more options. Outdoor bar was very slow only one staff member working. Needed some simpler food options the restaurant was expensive. The breakfast was nice my husband enjoyed the continental breakfast. Our room was good the beds are small so that was tough I’d like to see them have Queen size, full is not comfortable for two people.
Nice are to walk around
Nice place
Surprised I was not offered any perks.
The staff was friendly and helpful, but the food was sub-par, overcooked, and bland. No fridge in rooms to keep water/drinks cool...but a big hole where one used to be. Not enough towels, no washcloths, and one (1) hand towel. No hair dryer or robes. Sheets looked old and gray, though clean. Overall, an average to below average experience.
Nice place
Nuestra estancia esta vez no me gustó La habitación que nos asignaron en el primer piso huele a mucha humedad, mis recomendaciones es que pongan un buen perfume en Todo el hotel para que huela agradable gracias.
Everything was great
My stay was comfortable. The location is beautiful, it was easy for me to go for a morning walk at the beach. Staff was very friendly!!
The staff was amazing and the hotel had a beautiful view of the gulf
Hotel bien ubicado junto a playa y alberca muy bien.
Overall great experience. Housekeeping staff was excellent and helpful. Location was pretty good although not a ton within close walking distance but easy cab rides. Right on the malecon. Restaurant in the hotel was okay. There is a Starbucks as well but doesn't open until 11:00 a.m. we had a superior room for the view which was great. Beach was clean pool was clean outside bar was nice. There's another bar inside as well which is nice. We will stay there again but one star off for sewage smell coming out of the shower drain a couple of the days.
The hotel is in a great location, right on the malecón. With access to a beach. The staff are all nice and helpful. The linens seemed dirty, and old. The pool/beach sun bathing chairs are all old and broken. We had an issue with our room smelling like sewer and I had to ask to be moved. Instead of them offering to move us. The stay was average.
Excellente
Loved it here
Excellent service and hotel
This was my 2nd stay at Camino Real and what I love the best is the staff. The building needs some minor upgrades, nothing major. I’m sure you will enjoy your stay.
Not courteous at all, rude, none of the fridges or frigo bars work, phone in room did not worked, I reported and was simple told that none of them work and there was nothing they can do. I believe phone is a basic requirement at any hotel and the room fridge bar that is offer as part of their amenities should be provide, we need it the room fridge bar to store cheese from our hometown that went bad due no refrigeration, sad to see that one of the hotels with reputation is careless, they don’t train their personal and don’t keep up with their amenities according to their reputation
Location, staff, cleanliness.
We’ll be back
Hotel room was dirty and smelled and they did not change my room. No fridge. There was a lot of water on the floor when we came in.
Good
We got an upgraded room and it was fantastic with a big terrace and nice view of the beach, it included a nice sofa bed, they also gave us bath ropes and sleepers. The service was excellent and the free breakfast buffet was great! I will stay there again.
Very close to a lot of dinning options and night life
I pretty much like everything, except waiting to check in 45 minutes after 3pm because the room wasn’t ready, then they were going to give me a room without balcony after I had already paid for the balcony so I had to wait again, I had to ask for bathrobes and slippers that were supposed to be in the room, no magnifying mirror in the bathroom either, so lack of VIP service with the details, people were very nice, specially Israel at the Blue Bar , he was on it! Friendly and happy doing his job, thank you Israel!!
Hotel is still nice after many years, the room cleanest was not the best, below the bed there was some dirt and the balcony was not really clean. I went with family and have lots of fun visiting all the places around. The staff was very helpful and nice.
The only reason why I rated it 4 stars it’s because I had to wait 45 minutes after 3 pm to get in my room because it wasn’t ready
Great location, but dated and needs TLC. This hotel boasts a convenient location, but unfortunately, the property itself seems a bit worn. The pool area could use some attention, with broken chairs, broken umbrellas. Beach area not clean, broken chairs. Additionally, the towels were not the freshest – they seemed a bit discolored and weren't separated for pool use from bathroom use.
Perfect
Excellent service, they make you feel relax so you can enjoy your vacations.
Nos entregaron la habitación hasta las 6:00 pm
The room had no coffee maker or refrigerator
It’s a beautiful hotel in the staff it’s great a really liked
Un poco abrumados por el aumento de vacacionistas. Las otras veces siempre han sido mejores
Excellent hotel
Solo funciona un ascensor El personal es pesado en sus respuestas y no resuelve Además tenían un grupo como de 100 personas hospedados y todas las áreas invadidas
Had it better pillows would have given an Excellent review. The ones they have are too fluffy and don’t provide support
Friendly staff
Very hot in the lobby and long wait time to check in
Estaban haciendo reparaciones y empezaron a taladrar el domingo temprano, no nos dejaron dormir y estábamos desvelados a pesar de que lo reportamos en varias ocasiones a recepción
Experiencia de 5 estrellas en Veracruz
Gran y muy destacable el nivel de atencion y servicio del personal. Siempre con una sonrisa y autenticas ganas de hacerte sentir en casa. Es un ejemplo de honesta amabilidad.
Great Service staff
When I arrived in the property, they didn’t have my reservation ready..they couldn’t find me. They didn’t know what was going on. and the next day they supposedly lost electricity so we didn’t have AC and no electric whatsoever so I rate this hotel zero stars.
El servicio del personal muy amable y la comida buena
Hotel looks old, specially inside the room: furniture, paint, bathroom fixtures, etc; no minibar in the room
All in all it was a good experience and the service is great, however the cleanliness of room 1201 was bad, specifically about the smell of the room. Furthermore, the AC was not working well in the same room.
It’s a nice place to stay if you want to enjoy the beach and to be near to the malls and places to eat The down side was that they missed to replace some items like the towels and soap, also the safe box didn’t work in our room, but the staff was nice and always willing to help. The food was okay but a little expensive but you can always drive by and find other food.
Good place to relax
Restaurant under reconstruction. Pool water not clear, but great location and nice service.
Friendly staff and amazing views.
Great location! Friendly staff.
Nice clean facility everything is great
Nice place but make sure they don’t try to rip you off changing the rate!
We had a big room which I was not expecting as big but I am glad it was, however, the room service is more expensive compared to others hotels I have stay on beside that we has an amazing time, everything was great.
The hotel was very clean and staff were super friendly. What si didn’t like is that no one told us that they were charging 80 pesos for a 1.5liter of water that was left in our room. We thought it was complimentary but found out it was not upon check out.
Staff was always very helpful. We needed to keep some medicine in low temperature and the staff always helped us providing ice. One thing to improve though is the parking areas for handicapped persons which do not have enough space on both sides. They are just regular parking spots painted in blue.
I really enjoyed my stay at the property staff its very friendly I really recommend this hotel
Good hotel
Muy cómodo hotel, excelente relación costo-beneficio
No estoy segura de haber recibido los beneficios y tampoco creí tenerlos. Pero el servicio recibido de sus empleados fue excelente!
Everything great
Like the area, very quiet, helpful staff, room temperature awesome, balcony views great, but food in restaurant is too expensive for portions that are served, not too good, lacks taste and once again way too expensive
Very helpful staff. We loved the breakfast buffet. The malecon is just right there,
Friendly staff and the rooms were very clean and comfortable. The view is beautiful.
Great location, friendly staff and excellent customer service!
currently under major construction , a lot of continues noise.
The receptionist Abby was exactly what every hotel receptionist should be like. Absolutely perfect young lady.
Good service and a very customer experience oriented hotel, happy to recommend it
La cama y las almohadas un poco incomodas ,pero en realidad todo estuvo perfecto.
Excelente location, by the beach, near to shopping malls. Near the aquarium. Good dining around.
Beautiful hotel and very clean. Beds are very comfortable to sleep in.
I liked everything . The room, service ., food.
In general, the hotel is pleasant and well located. The swimming pool is great. My only complaint is the size of the beds, too small for a family of four.
Las instalaciones están bien, las habitaciones grandes y cómodas. Solo los camastros los sentí viejos, en mal estado visible y uno que otro roto de las bases que evitaban que te acostaras cómodamente.
Perfecta ubiacion, excelente vista a la playa. Christian y Carlos excelentes personas y muy preparados para ayudar los clientes. El servicio en la habitación, no fue lo que esperábamos, no había toallas, teníamos que estarlas pidiendo, había cafetera. no había café y lo necesario, tuvimos que pedirlo, lo trajeron. pero no trajieron tazas. Perdimos por cansancio. Ya no pedimos más. La habitación tiene un mal olor. Un olor desagradable, pensamos en reportar el problema, pero lo creímos inecesario, pensamos que no se haría nada al respecto.
Positives: I liked staying in a clean, safe hotel near Veracruz. The pool was great, and the beach too. At night, I didn't hear noise from outside the room at all. It was great to have our rental car in a lot right outside the hotel. The TV options were really good, if you have to be indoors anyway... Negatives: The shower didn't get warm and the restaurant was super expensive.
The staff
This hotel was not what I expected from a Camino Real hotel. Rooms were average and rather small. They will only provide two small bottles of water per stay regardless of the number of nights you stay. They will charge extra for very small services
The employees are great. The prop was ok not like others like Polanco Mex. There was no ice or coffee in the room. If u need a soda with ice good luck. The bar is small n really no choices. I think most hotels are like that
The staff was very friendly and efficient throughout our stay. The location is great, on the seafront and close to different restaurant options. But the infrastructure requires maintenance, since throughout our stay the electronic lock in the room stopped working.
Room is not as clean you would want it to be toilet was noisy, furniture had stains and didn’t smell very appealing ..
The hotel staff was very friendly. It was a very clean facility. The food was excellent.
Bien
Buena ubicación y cada vez lo tienen mejor mantenido
Lo que me gustó el trato del personal muy amables y la entrega de las toallas de la alberca Lo que no me gustó es que no hay iluminación en la alberca de noche y no puedo ver a mis hijos cuando están nadando y las luces andan tiradas en la alberca
Camino Real Veracruz | Hotel in Boca del Río | Travala.com
Very nice and organized staff , great food and service rooms are very clean