Camino Real Veracruz
8.4

Excellent

985 Guest reviews

8.4
Excellent
985 Verified Reviews
Read all reviews
Cleanliness8.8/10
Service8.8/10
Comfort8.8/10
Condition8.2/10
Amenities8.2/10

3650 Manuel Avila Camacho Blvd, Boca del Río, Mexico, United Mexican States. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Beach services
Non-smoking
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Hotel Description

When you stay at Camino Real Veracruz in Boca del Río, you'll be on the beach, within a 5-minute drive of Plaza Las Americas Shopping Mall and World Trade Center Veracruz. This beach hotel is 4 mi (6.4 km) from Veracruz Aquarium and 5.6 mi (9.1 km) from Veracruz Harbour. Make yourself at home in one of the 156 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

Green Key (Foundation for Environmental Education)

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 12:00 PM

Important information

You need to know
  • Pool access available from 8:00 AM to 8:00 PM.
  • No pets and no service animals are allowed at this property.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately MXN 450 for adults and MXN 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Beach services

Non-smoking

Childcare

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Gift shops or newsstand

Shopping on site

Conference space

Breakfast available (surcharge)

Laundry facilities

Garden

Health club

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Business center

Porter/bellhop

Meeting rooms

Wedding services

Pool umbrellas

Wheelchair accessible path of travel

Wheelchair accessible parking

Number of restaurants - 2

Number of outdoor pools - 1

Free self parking

Computer station

Rooftop terrace

Number of bars/lounges - 1

Number of poolside bars - 1

Number of coffee shops/cafes - 1

Pool sun loungers

Beach towels

Terrace

Babysitting or childcare (surcharge)

Water dispenser

Banquet hall

Reception hall

Eco-friendly cleaning products used

Off-street parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Well-lit path to entrance

Hotel reviews

8.4
Excellent985 Verified Reviews
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Cleanliness8.8/10
Service8.8/10
Comfort8.8/10
Condition8.2/10
Amenities8.2/10
10/10
Exceptional
Eloisa, 04 Apr 2025
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Very nice and organized staff , great food and service rooms are very clean

10/10
Exceptional
Leticia, 02 Apr 2025
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Great place, clean n comfortable. Staff were so courteous - great customer service something that is lacking in the US

8/10
Excellent
Ramiro, 31 Mar 2025
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En el desayuno encontré pedazo de plástico

10/10
Exceptional
RolandoJuan, 24 Mar 2025
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Excellent

8/10
Excellent
Francisco Javier, 24 Mar 2025
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Hotel feels a little old. Could have more shadows in the pool. Bed was good and in general a good place.

8/10
Excellent
Manuel, 19 Mar 2025
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Breakfast not as good as expected Service in the pool area can improve

10/10
Exceptional
Javier, 17 Mar 2025
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Excellent

Excellent service everywhere!

10/10
Exceptional
Leticia, 15 Mar 2025
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The beach is wonderful. It is behind de hotel. I love the boulevard, it is walkable.

10/10
Exceptional
Margaret, 06 Mar 2025
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Veracruz on the Gulf

Absolutely recommend this hotel on the beach yet near the city of Veracruz. Rooms all have a Gulf of Mexico view, bed is big and comfortable and the light in the room is magnificent. There is a pool with bar and the beach is walkable. Parking is free.

10/10
Exceptional
Eduardo, 27 Feb 2025
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Excellent

8/10
Excellent
FRANCISCO, 16 Feb 2025
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The swimming pool was closed for repairs and I wasn’t notified

8/10
Excellent
Manuel, 02 Feb 2025
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Breakfast can improve

8/10
Excellent
Norma, 28 Jan 2025
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hotel was super clean but no access to the pool they were remodeling it but other than that it was good.

10/10
Exceptional
Blanca Esther, 12 Jan 2025
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Excelente hotel muy bien ubicado caminando por el malecón a 17 min está plaza comercial Andamar, con muy buenos restaurantes. Servicio en general de todo el personal 10 de 10. Sin duda regreso.

8/10
Excellent
Rafael, 04 Jan 2025
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I like this property

6/10
Fair
Daniel, 28 Dec 2024
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El Hotel es muy viejo y no tiene nada de mantenimiento. El baño , los camastros fueron lo más malo.

6/10
Fair
GISELA, 10 Dec 2024
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The bedsheets smelled to old. I did not like the cleaning

8/10
Excellent
Juan, 02 Dec 2024
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This property was nice but I needed some more options. Outdoor bar was very slow only one staff member working. Needed some simpler food options the restaurant was expensive. The breakfast was nice my husband enjoyed the continental breakfast. Our room was good the beds are small so that was tough I’d like to see them have Queen size, full is not comfortable for two people.

8/10
Excellent
Jose R, 23 Nov 2024
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Nice are to walk around

10/10
Exceptional
Rita, 18 Nov 2024
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Nice place

10/10
Exceptional
Mayra Patricia, 16 Nov 2024
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Surprised I was not offered any perks.

6/10
Fair
Richard, 13 Nov 2024
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The staff was friendly and helpful, but the food was sub-par, overcooked, and bland. No fridge in rooms to keep water/drinks cool...but a big hole where one used to be. Not enough towels, no washcloths, and one (1) hand towel. No hair dryer or robes. Sheets looked old and gray, though clean. Overall, an average to below average experience.

10/10
Exceptional
Rita, 11 Nov 2024
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Nice place

6/10
Fair
Isela, 27 Oct 2024
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Nuestra estancia esta vez no me gustó La habitación que nos asignaron en el primer piso huele a mucha humedad, mis recomendaciones es que pongan un buen perfume en Todo el hotel para que huela agradable gracias.

10/10
Exceptional
Karina, 11 Oct 2024
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Everything was great

8/10
Excellent
Kirti, 21 Sep 2024
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My stay was comfortable. The location is beautiful, it was easy for me to go for a morning walk at the beach. Staff was very friendly!!

10/10
Exceptional
JASON, 10 Sep 2024
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The staff was amazing and the hotel had a beautiful view of the gulf

10/10
Exceptional
Raul, 27 Aug 2024
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Hotel bien ubicado junto a playa y alberca muy bien.

8/10
Excellent
Andrew, 25 Aug 2024
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Overall great experience. Housekeeping staff was excellent and helpful. Location was pretty good although not a ton within close walking distance but easy cab rides. Right on the malecon. Restaurant in the hotel was okay. There is a Starbucks as well but doesn't open until 11:00 a.m. we had a superior room for the view which was great. Beach was clean pool was clean outside bar was nice. There's another bar inside as well which is nice. We will stay there again but one star off for sewage smell coming out of the shower drain a couple of the days.

6/10
Fair
Francisco, 14 Aug 2024
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The hotel is in a great location, right on the malecón. With access to a beach. The staff are all nice and helpful. The linens seemed dirty, and old. The pool/beach sun bathing chairs are all old and broken. We had an issue with our room smelling like sewer and I had to ask to be moved. Instead of them offering to move us. The stay was average.

10/10
Exceptional
Abril Mendoza, 31 Jul 2024
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Excellente

10/10
Exceptional
Catalina, 28 Jul 2024
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Loved it here

10/10
Exceptional
Javier, 15 Jul 2024
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Excellent service and hotel

10/10
Exceptional
Velisa, 06 Jul 2024
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This was my 2nd stay at Camino Real and what I love the best is the staff. The building needs some minor upgrades, nothing major. I’m sure you will enjoy your stay.

4/10
Poor
Rita, 23 Jun 2024
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Not courteous at all, rude, none of the fridges or frigo bars work, phone in room did not worked, I reported and was simple told that none of them work and there was nothing they can do. I believe phone is a basic requirement at any hotel and the room fridge bar that is offer as part of their amenities should be provide, we need it the room fridge bar to store cheese from our hometown that went bad due no refrigeration, sad to see that one of the hotels with reputation is careless, they don’t train their personal and don’t keep up with their amenities according to their reputation

10/10
Exceptional
Carmen, 16 Jun 2024
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Location, staff, cleanliness.

8/10
Excellent
PABLO, 09 Jun 2024
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We’ll be back

4/10
Poor
Raphael, 29 May 2024
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Hotel room was dirty and smelled and they did not change my room. No fridge. There was a lot of water on the floor when we came in.

8/10
Excellent
Veronica, 28 May 2024
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Good

10/10
Exceptional
Erika, 23 May 2024
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We got an upgraded room and it was fantastic with a big terrace and nice view of the beach, it included a nice sofa bed, they also gave us bath ropes and sleepers. The service was excellent and the free breakfast buffet was great! I will stay there again.

8/10
Excellent
Tyler, 23 May 2024
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Very close to a lot of dinning options and night life

8/10
Excellent
Maria, 09 May 2024
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I pretty much like everything, except waiting to check in 45 minutes after 3pm because the room wasn’t ready, then they were going to give me a room without balcony after I had already paid for the balcony so I had to wait again, I had to ask for bathrobes and slippers that were supposed to be in the room, no magnifying mirror in the bathroom either, so lack of VIP service with the details, people were very nice, specially Israel at the Blue Bar , he was on it! Friendly and happy doing his job, thank you Israel!!

8/10
Excellent
Mario, 06 May 2024
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Hotel is still nice after many years, the room cleanest was not the best, below the bed there was some dirt and the balcony was not really clean. I went with family and have lots of fun visiting all the places around. The staff was very helpful and nice.

8/10
Excellent
Maria, 05 May 2024
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The only reason why I rated it 4 stars it’s because I had to wait 45 minutes after 3 pm to get in my room because it wasn’t ready

8/10
Excellent
Daniel, 02 May 2024
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Great location, but dated and needs TLC. This hotel boasts a convenient location, but unfortunately, the property itself seems a bit worn. The pool area could use some attention, with broken chairs, broken umbrellas. Beach area not clean, broken chairs. Additionally, the towels were not the freshest – they seemed a bit discolored and weren't separated for pool use from bathroom use.

10/10
Exceptional
Javier, 22 Apr 2024
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Perfect

Excellent service, they make you feel relax so you can enjoy your vacations.

4/10
Poor
Naomi Lisset, 10 Apr 2024
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Nos entregaron la habitación hasta las 6:00 pm

6/10
Fair
Luis, 26 Mar 2024
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The room had no coffee maker or refrigerator

10/10
Exceptional
cuauhtemoc, 20 Mar 2024
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It’s a beautiful hotel in the staff it’s great a really liked

8/10
Excellent
PABLO, 18 Mar 2024
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Un poco abrumados por el aumento de vacacionistas. Las otras veces siempre han sido mejores

10/10
Exceptional
Javier, 11 Mar 2024
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Excellent hotel

4/10
Poor
ANA MARGARITA NUILA DE, 29 Feb 2024
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Solo funciona un ascensor El personal es pesado en sus respuestas y no resuelve Además tenían un grupo como de 100 personas hospedados y todas las áreas invadidas

8/10
Excellent
PABLO, 11 Feb 2024
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Had it better pillows would have given an Excellent review. The ones they have are too fluffy and don’t provide support

10/10
Exceptional
Arnaldo, 22 Jan 2024
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Friendly staff

4/10
Poor
Francisco, 26 Dec 2023
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Very hot in the lobby and long wait time to check in

2/10
Poor
Elsa, 20 Dec 2023
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Estaban haciendo reparaciones y empezaron a taladrar el domingo temprano, no nos dejaron dormir y estábamos desvelados a pesar de que lo reportamos en varias ocasiones a recepción

10/10
Exceptional
Jorge, 03 Dec 2023
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Experiencia de 5 estrellas en Veracruz

Gran y muy destacable el nivel de atencion y servicio del personal. Siempre con una sonrisa y autenticas ganas de hacerte sentir en casa. Es un ejemplo de honesta amabilidad.

8/10
Excellent
Orlando, 14 Nov 2023
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Great Service staff

2/10
Poor
Daniel, 10 Nov 2023
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When I arrived in the property, they didn’t have my reservation ready..they couldn’t find me. They didn’t know what was going on. and the next day they supposedly lost electricity so we didn’t have AC and no electric whatsoever so I rate this hotel zero stars.

10/10
Exceptional
carmen adriana montiel, 30 Oct 2023
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El servicio del personal muy amable y la comida buena

4/10
Poor
Enrique, 11 Sep 2023
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Hotel looks old, specially inside the room: furniture, paint, bathroom fixtures, etc; no minibar in the room

8/10
Excellent
Miguel A, 07 Sep 2023
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All in all it was a good experience and the service is great, however the cleanliness of room 1201 was bad, specifically about the smell of the room. Furthermore, the AC was not working well in the same room.

8/10
Excellent
Erika, 18 Aug 2023
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It’s a nice place to stay if you want to enjoy the beach and to be near to the malls and places to eat The down side was that they missed to replace some items like the towels and soap, also the safe box didn’t work in our room, but the staff was nice and always willing to help. The food was okay but a little expensive but you can always drive by and find other food.

8/10
Excellent
Carsten, 26 Jul 2023
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Good place to relax

Restaurant under reconstruction. Pool water not clear, but great location and nice service.

10/10
Exceptional
Nicholas Andres, 16 Jul 2023
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Friendly staff and amazing views.

10/10
Exceptional
Bernardo, 08 Jul 2023
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Great location! Friendly staff.

10/10
Exceptional
hector paul, 05 Jul 2023
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Nice clean facility everything is great

8/10
Excellent
Bernardo, 02 Jul 2023
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Nice place but make sure they don’t try to rip you off changing the rate!

10/10
Exceptional
ANDREA, 05 Jun 2023
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We had a big room which I was not expecting as big but I am glad it was, however, the room service is more expensive compared to others hotels I have stay on beside that we has an amazing time, everything was great.

8/10
Excellent
Blanca, 31 May 2023
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The hotel was very clean and staff were super friendly. What si didn’t like is that no one told us that they were charging 80 pesos for a 1.5liter of water that was left in our room. We thought it was complimentary but found out it was not upon check out.

8/10
Excellent
Roberto, 25 May 2023
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Staff was always very helpful. We needed to keep some medicine in low temperature and the staff always helped us providing ice. One thing to improve though is the parking areas for handicapped persons which do not have enough space on both sides. They are just regular parking spots painted in blue.

10/10
Exceptional
Max, 05 May 2023
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I really enjoyed my stay at the property staff its very friendly I really recommend this hotel

10/10
Exceptional
Raul, 17 Apr 2023
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Good hotel

10/10
Exceptional
LUIS, 17 Apr 2023
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Muy cómodo hotel, excelente relación costo-beneficio

10/10
Exceptional
Socorro, 30 Mar 2023
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No estoy segura de haber recibido los beneficios y tampoco creí tenerlos. Pero el servicio recibido de sus empleados fue excelente!

10/10
Exceptional
Rodrigo, 27 Mar 2023
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Everything great

8/10
Excellent
Leticia, 12 Mar 2023
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Like the area, very quiet, helpful staff, room temperature awesome, balcony views great, but food in restaurant is too expensive for portions that are served, not too good, lacks taste and once again way too expensive

10/10
Exceptional
Sergio, 08 Mar 2023
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Very helpful staff. We loved the breakfast buffet. The malecon is just right there,

10/10
Exceptional
Miriam, 15 Feb 2023
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Friendly staff and the rooms were very clean and comfortable. The view is beautiful.

10/10
Exceptional
Bernardo, 02 Feb 2023
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Great location, friendly staff and excellent customer service!

8/10
Excellent
stefan, 20 Jan 2023
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currently under major construction , a lot of continues noise.

10/10
Exceptional
David, 12 Jan 2023
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The receptionist Abby was exactly what every hotel receptionist should be like. Absolutely perfect young lady.

8/10
Excellent
JUAN, 05 Jan 2023
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Good service and a very customer experience oriented hotel, happy to recommend it

8/10
Excellent
Julio C, 28 Dec 2022
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La cama y las almohadas un poco incomodas ,pero en realidad todo estuvo perfecto.

10/10
Exceptional
Pedro, 25 Dec 2022
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Excelente location, by the beach, near to shopping malls. Near the aquarium. Good dining around.

10/10
Exceptional
Miriam, 14 Dec 2022
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Beautiful hotel and very clean. Beds are very comfortable to sleep in.

8/10
Excellent
Efren, 10 Oct 2022
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I liked everything . The room, service ., food.

8/10
Excellent
Manuel, 01 Sep 2022
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In general, the hotel is pleasant and well located. The swimming pool is great. My only complaint is the size of the beds, too small for a family of four.

10/10
Exceptional
Hassim, 29 Aug 2022
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Las instalaciones están bien, las habitaciones grandes y cómodas. Solo los camastros los sentí viejos, en mal estado visible y uno que otro roto de las bases que evitaban que te acostaras cómodamente.

8/10
Excellent
Roberto, 24 Aug 2022
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Perfecta ubiacion, excelente vista a la playa. Christian y Carlos excelentes personas y muy preparados para ayudar los clientes. El servicio en la habitación, no fue lo que esperábamos, no había toallas, teníamos que estarlas pidiendo, había cafetera. no había café y lo necesario, tuvimos que pedirlo, lo trajeron. pero no trajieron tazas. Perdimos por cansancio. Ya no pedimos más. La habitación tiene un mal olor. Un olor desagradable, pensamos en reportar el problema, pero lo creímos inecesario, pensamos que no se haría nada al respecto.

8/10
Excellent
Dominique, 18 Aug 2022
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Positives: I liked staying in a clean, safe hotel near Veracruz. The pool was great, and the beach too. At night, I didn't hear noise from outside the room at all. It was great to have our rental car in a lot right outside the hotel. The TV options were really good, if you have to be indoors anyway... Negatives: The shower didn't get warm and the restaurant was super expensive.

10/10
Exceptional
Alfonso, 15 Aug 2022
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The staff

4/10
Poor
Manuel, 05 Aug 2022
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This hotel was not what I expected from a Camino Real hotel. Rooms were average and rather small. They will only provide two small bottles of water per stay regardless of the number of nights you stay. They will charge extra for very small services

6/10
Fair
Mario, 01 Aug 2022
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The employees are great. The prop was ok not like others like Polanco Mex. There was no ice or coffee in the room. If u need a soda with ice good luck. The bar is small n really no choices. I think most hotels are like that

8/10
Excellent
Liliana, 01 Aug 2022
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The staff was very friendly and efficient throughout our stay. The location is great, on the seafront and close to different restaurant options. But the infrastructure requires maintenance, since throughout our stay the electronic lock in the room stopped working.

6/10
Fair
Omar, 13 Jul 2022
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Room is not as clean you would want it to be toilet was noisy, furniture had stains and didn’t smell very appealing ..

10/10
Exceptional
Eleazar, 06 Jul 2022
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The hotel staff was very friendly. It was a very clean facility. The food was excellent.

10/10
Exceptional
Alejandro, 04 Apr 2025
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Bien

10/10
Exceptional
Lizbeth, 02 Apr 2025
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Buena ubicación y cada vez lo tienen mejor mantenido

10/10
Exceptional
Cristian Hernandez, 01 Apr 2025
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Lo que me gustó el trato del personal muy amables y la entrega de las toallas de la alberca Lo que no me gustó es que no hay iluminación en la alberca de noche y no puedo ver a mis hijos cuando están nadando y las luces andan tiradas en la alberca

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