Brilliant location and customer service!

Great location and rooms

We had a great stay at the hotel. They helped us get airport transportation, and it was very smooth. The location is fantastic. Close to the Metro station. The staff was very friendly and accommodating. I would stay there again.

I wanted to cancel this booking because of the reviews i seen but they said the manager didnt approve so when i arrived at the place and seen how far i had to go up the stairs i wasnt happy also the way the person spoke to me in a unprofessional manner and then he gave me a card to go in my room and so we got the lift me and my wife and 2 daughters with a pram and the receptionist told his worker to get another lift and take their suitcases up and when we areived in our room my wife was not happy at all in the way they just treated us so 10 minutes we was waiting for our suitcases to come but he didnt so we all went down and i asked him why you not brought my stiff up he didnt answer so we left the building had to walk down them long stairs and i had to drag 3 suitcases around Taksim Square to look for another convenient hotel so we caughter a tax after a 30 mins walk and we arrived at another hotel and we wad treated so nicely and my wife and kids were happy and felt safe so we stayed there and we all loved it, so just to let you know we didnt stay a single night at bonne sante hotel we was just there for max 20mins and got out of that creepy dark place so i should get a refund for not staying there a single night

The area I stayed is right the centre of the shopping street l. The room have 4 beds which is more than enough for 4 people. Gohan is very friendly and helpful. Without his help I couldn't able to explore the city. My room is in 7 floor. Lift is only upto 6 floor. So we have to climb one floor by stairs. That's the only disadvantage. The terrace is good for sitout

Excellent stuff so cooperative nice place near taksim square all things are excellent I recommended this hotel for anybody

Some stuff not work as outlets and tea& coffee maker And no have any hands towels or face towels just 3 pc Body towels. But location is great and front desk is good service 🙏

Taksim square, loud and good for shopping.

Great location. Nice facility and service

I love the place and the service

Staff was great Only cleaning was not being done regularly Resources was scarce

unsafe got stolen my cellphone my stolen and went to the police to make a report they did nothing because they said we don't know English. the city is beautiful, but most people are so bad they will take advantage of you knowing nothing. unsafe unsafe

Unfriendly staff, very much different from description, not good for the money value, does not fit anyone who is old or have knee, leg, or back problems at all as there are lots of stair to climb.. if you book and even if you die there is no way they return your money for any other reason… they are money hungers, super greedy and not polite. Don’t go there

The hotel is in the most perfect location, step out and you are within walking distance of all the must see hot spots. The staff are exceptionally, kind, helpful and go the extra mile to help on any way they can. Etrugul and Hasan took really good care of us. Thank you Mustafa for arranging our transportation. I would highly recommend this hotel. I stayed here with my three children in a family room and it was a great and comfortable stay. I think I’m awarding extra points for the staff as they really did make us feel welcome and well looked after.

This place was horrible. There were stairs from the entrance to the lobby, and by stairs I mean a lot of them. They put us on the 7th floor which meant that we had to take another flight of stairs from the 6th floor as the elevator only goes to 6th floor. The stairs are steep and poorly lit. We actually checked out the next morning and moved to another hotel. Even though we already paid for 3 nights and they wouldn’t refund us for the 2 nights that we didn’t use. The room was very crammed. It had a hit tub inside the room but I wouldn’t use it as the edge was very high making it a hazard to get in and outside of it. Also the bathroom was very old and the door wouldn’t close unless you shut it forcefully. I wouldn’t recommend this place. For the same amount of money you can get a much better hotel in the same area

Good location

Amazing!

Love the people at the Hotel. Emray was helpful. the locating was centrally located. worked out perfect for us.

Sub-standard and TERRIBLE in a unique way. I can't find even a single good aspect about this hotel. If there was a rating below one star, they surely deserve it. I have documented ALL the below using my phone camera and sent them to Expedia as a proof. I have asked for immediate relocation and Expedia moved me out of this property in less than 2 hours from check in, which I refused to even complete and take the "allegedly usable" room. Here's why it sucks: - Filthy Toilet (dried up human pee stain on the "sealed clean" toilet seat and human hair on the mattress and pillow. Coke stain on the side table unidentifiable dark crumbles. - Room delivered without toilet papers and toiletries! - Broken shower stand and a missing piece that switches water from tub to shower. Missing piece found on a stand near the shower but unusable! - Clearly dysfunctioning Safe: it was locked while open, and can't be closed. - Filthy floor: the corner where you should use your hand to switch on/off the side lamp (main source of light) is full (as in FULL) with piles and balls of dust and human hair. - Internet does not work plug and play: they had to call an "engineer" to make internet work on my Macbook, taking 20 min. - Lame Excuses: "we all make mistakes" was the only excuse offered to the handful of killer mistakes above. - Absent Management: tried reaching the manager over 2 hours. He was simply "not there" or "I'm not allowed to talk to him". ** Bottomline: a fraud-grade hotel!

I just paid my reservation the last year, but c'ant traveling because the lock-down, and the property not refund to me the amount paid.

very good

Nothing was good about this hotel The only thing I like about this hotel was location close to the city

It was amazing, amazing people and amazing location the only bad thing that the room was very very small for three persons, but overall i give the hotel 10/10

Perfect location and staff and lovely city and clean

الفندق قديم وصغير والغرف غير مريحه واللفت لشخصين فقط ولايوجد لفت من الدور الأرضي يجب عليك ركوب الدرج في كل مره لا يصلح لكبار السن واللوبي صغير جدا والاسره غير مريحه إطلاقاً والأثاث في الغرف قديم جدا جدا بشكل عام الاقامه سيئه جدا ولا يستحق المبلغ المدفوع للإقامة فيه

Friendly and lovely receptionist and very helpful Great place of the hotel near to all the shops you need

I just stay one nigth but hotel really is good location is perfcet staff is helpful

Everthing is okey location room staff was friedly

Don't go there and don't book from Expedia first of all the views in pictures big lie in and I booked a room with 3 double beds I brought my brother wwith me they told me u chose 1 adult in my reservation witch is does not change anything because it's per room in Expedia so I got in with my brother they made me wait. For 10 minut then they gived me the room key and I discovered that they just cleant ( weird) I went out with my brother when we come back I find them waiting for me asking to pay 55$ to let my brother in he the question now for them it's so logique to rent a room with 3 double beds alone and you can do nothing you are in them hotel and in them country and speak poorly English .........my money I will have it from Expedia ..here is Canada not Turkey

maravillosa estancia . Un muy buen lugar para alojarse en Estambul. Excelente ubicación, muy limpio y el staff es muy atento. Si vuelvo a Estambul volvería a alojar acá sí o sí. Saludos y gracias por todo

İm happy stay this hotel everthing is great location best staff emin very friendly

I really like this hotel location is in İstiklal street staff is Really friendly room is wiew İstiklal street I recomend this hotel everyone

Location is Best room is very clean staff very friendly manager very kind Man Thank you for everything Bonne Sante family

The location is excellent (after u finish your check in) u will be in the heart of taksim square area. but transportation of your luggage in and out of the hotel is not easy especially if you have more luggage. executive suite is written to be suitable for 6 adults but actually the room space is occupied by 3 double bed where no space is left for movements or even keeping your luggage in the room.

Simply AWFUL - Avoid this Property

Such a poor property - complete mis-sell from the pictures. Called a prestige suite - more like 3 double beds squashed into one room with not enough room to even breathe. No idea how they market this for 8 people. Room wasn't even clean and still wanted to charge us ... other travelers have experienced the same - see reviews - ruined my trip and had to book elsewhere and wouldn't refund then made up lies and excuses. Complete SCAM of a property.

The team is so nice. The location is great. The food is good. Unfortunatly the balcony is too much small :(

RUDE AND LIARS HOTEL AND STAFF

The most liar persons I ever met in Turkey, it's my 12th time I visited Istanbul I never met staff like this staff, I booked executive suite with terrace, when I arrived they said that there is problem in electricity in the room and they suggest to give another lower level room with same price, it wasn't money problem for me, it was a terrace and jaccuzi plan for me and for my wife, I asked them to show me to be sure that the room really have problems as they said, they refused, later they told me that there is a customer in the room I booked and I paid the booking 2 months before. I dont recommend any person to trust making a booking in this hotel, they are the most rude people i ever met

Location great but too much noise breakfast poor and stairs obligatory before elevator for old peoples

All was good and the team is so cooperative, Mr.Sarat is the manager and he is a very good and helpful man

Nice decor, comfortable bed but too small for 6

The hotel is nice , great position, the people serving at reception and breakfast are wonderful people, very kind and friendly, helpful. Excellent breakfast. The only problem was that we booked a double room for 6 people and it was very small for 6. Probably ok for say family of 4 but for 6 it was very cramped. I misunderstood the description, I thought it looked much bigger in photos but the second bed are sofa beds in kitchen, once you open them up the kitchen living area become too cramped. There was not much space for luggages for 6 people. Way too small. But the main bed was very comfortable, one of the best beds ever, and decor very nice. But just too small for 6 people. The people serving breakfast were really nice people. I forgot their names but really nice people.

Not safe

no one go to this hotel the staff is impolite and they charged me 40 Euro for 1 year old baby , dirty hotel, the AC was broken, a lot of noises from outside, the staff knock the door at 2 am to get the 40 euro, if you stay in this hotel you will not feel any kind of safeness especially if you have a family.

Bonne Sante güler yüzlü, temiz ve merkezi bir yer

Gerçekten beklentimin çok üstünde güler yüz ve hizmetle karşılandık. temizlik ve güler yüzlü hizmet baş kriterdir bundan sonraki uzun süreli seyahatlerimde de kesinlikle ilk tercihim burası olacak. Manzarası ve istiklal meydanın yakınlığı da cabası.

Güzel geçti.

Leider für mich gibt's keine Bewertung.

Also für mich diese HOTEL und auch HOTEL.com sind sind für mich die schlimmste was bis jetzt passiert. Wir haben Familien Suite mit Stadtblick reserviert. Wir haben das nicht gekriegt. Leider wir haben nächsten Tag Kontakt mit Rezeption und auch mit HOTEL.com aber hat nicht gelohnt ganze ich bin mit dort mit meiner Frau und zwei kleine Kinder nur für drei übernachtet. Ich wollte nicht so viel dauern egal aber wenn es geht um die Zufriedenheit ganz ehrlich ich bin sehr sehr sehr unzufrieden und für mich. Wir haben gesagt ist das letzte HOTEL und auch HOTEL.com nie wieder und empfehle auch nie wieder, die zweite Wohnung, wo wir haben gewechselt die Balkontüre war kaputt und ich wollte nicht mehr reklamieren, weil ich habe keine Lust mehr. Ganz ehrlich meine Reise, was ich habe erwartet ich habe nichts bekommen.

Det var jättetrevlig personal, snyggt hotell. Bra service.”

War okay für die zwei nächte

Fin overnatting.

Midt i sentrum av Taxim. Nært til shopping, restauranter, metro og flybuss. Hyggelig resepsjonist. Enkel frokost.

Hervorragende Leitung

Die Lage ist für Istanbul top man ist überall sehr schnell da. Die Zimmer sind ganz gut aber sonst hat das Hotel nichts zu bieten. Keine Lobby ist das schlimmste.

Le personnel de l’hôtel est agréable, à l’écoute, serviable, Dans Les chambres la poussière n’est pas faite. Ex: dans les lumières à côté du lit ( pleine de poussière, le par terre aussi. Le point négatif : les escaliers ( pas d’ascenseur du rez de chaussée au premier, il faut le préciser pour les gens qui ne peuvent pas monter les escaliers) En gros l’hôtel moyen le personnel est bien.

Güzel

Geldiğimiz gün odada sanırım bir sorun olduğu için suit odaya geçtik gayet güzeldi hafif bi koku vardı sonra kendi economic odamıza geçtik daha temiz ve daha güzeldi gerçekten çalışanlar samimi güler yüzlü tek sıkıntı kahvaltı kahvaltı çok kötü seçenek çok az

Jacuzzi leaked water