Best Western Plus Coco Palu
8.2

Excellent

14 Guest reviews

8.2
Excellent
14 Verified Reviews
Read all reviews
Cleanliness8.4/10
Service8.2/10
Comfort8.4/10
Condition8.4/10
Neighborhood8.6/10

Jl. Basuki Rahmat No.127, Palu, Indonesia. See map

Free WiFi
Parking available
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
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Hotel Description

With a stay at Best Western Plus Coco Palu, you'll be centrally located in Palu. Make yourself at home in one of the 126 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 2:00 PM
Check-in by: midnight
Check-out by: 12:00 PM

Important information

You need to know
  • Pool access available from 6:00 AM to 8:00 PM.
  • No pets and no service animals are allowed at this property.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Spoken Language

English

Indonesian

Amenities

Most Popular

Free WiFi

Parking available

Concierge

Laundry

Spa

Gym

Entertainment

Smoking areas

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Conference space

Laundry facilities

Safe-deposit box at front desk

Spa services on site

Multilingual staff

Free newspapers in lobby

24-hour front desk

Business center

Porter/bellhop

Express check-out

Full-service spa

Spa treatment room(s)

Steam room

Sauna

Express check-in

Designated smoking areas

Number of restaurants - 4

Number of indoor pools - 1

Designated smoking areas (fines apply)

Free self parking

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Pool sun loungers

Karaoke

Ballroom

Banquet hall

Covered parking

Secured parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible lounge

Well-lit path to entrance

Hotel reviews

8.2
Excellent14 Verified Reviews
warning-sign.svg
Cleanliness8.4/10
Service8.2/10
Comfort8.4/10
Condition8.4/10
Neighborhood8.6/10
6/10
Fair
Kevin, 29 Nov 2021
hotel-logo-v2.pngTraveller

Noisy neighbour's through most of the night - just had to live with it so not the rest I needed!

4/10
Poor
Verified traveler, 26 Jun 2018
hotel-logo-v2.pngTraveller

Not clean enough, pool staf is awful

Not as good as the name..

10/10
Exceptional
Kicho, 03 Mar 2018
hotel-logo-v2.pngTraveller

Brand New Hotel in Palu

New hotel. All facilities are in very good condition. It may be best now among all hotels in Palu.

6/10
Fair
Jon, 01 Mar 2018
expedia-logo-v2.pngTraveller

For the low price, I’ll excuse the shortcomings.

For Palu, the BW cocopalu was probably great. From a NA perspective, it was half cut: 1. The AC thermostat was actually just an on-off switch. No matter where I set it, the AC was on. When things got too cold, I just turned it off. When too hot, I turned it on again. 2. The room safe didn’t work. The engineer couldn’t repair it and he agreed to replace it. Two days later, no replacement. It’s worth mentioning nothing went missing from my room. 3. Everything on Sulawesi was very inexpensive. Despite this, even their standard spirits were very expensive. A double of Johnny Black was more than one night at the hotel. 4. Spa treatments are highly advertised around the property so expecting a top experience was my mindset. They just don’t get notions of discretion, privacy, or decency. At least the price is right. 5. The staff were all very friendly but it was all but impossible to communicate in English. 6. Great breakfast buffet!!!

8/10
Excellent
Verified traveler, 02 Jul 2017
hotel-logo-v2.pngTraveller

Good hotel in the middle of Palu

Amazing view, good cleanliness and delicious breakfast with various loval and international menu available, only one thing that bothers me, the sauna is rarely available while I always love to have a sauna before take a sleep

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