Belum Rainforest Resort

8.0

Excellent

116 Guest reviews

8.0

Excellent

116 Verified Reviews

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Cleanliness8.4/10

Service7.8/10

Comfort7.8/10

Condition7.6/10

location8.0/10

Neighborhood8.0/10

Amenities7.6/10

Nature!

Nature! Lovely. Star gazing, animals / birds/ insects discovery. Quiet, relax, simplicity. Very good nature environment for toodlers to explore Resort surroundings. Hardly wait for durian trees to fruit few months down the road, am wondering whether stay-in guests will have the chances to enjoy free durian fresh from the trees? Room service did a very good job to clean up the room daily. Come and relax!

Spacious and clean room,friendly staff,in house activties like night trekking,kayaking,private cruise,round island activities are available.You need a transport if you plan to travel around.Nearest town should be Gerik.

Clean, spacious rooms and courteous and friendly staff. My room had the garden view which was alright, although there are other rooms which face the lake, with excellent views. Limited eating choices around, besides the hotel restaurant the nearest local eats are a 5-minute drive away at the public Jetty on the other side of Banding Island. And these little cafes are open for only breakfast and lunch, with only 1 or 2 for dinner. The nearest town is Gerik, a 20-minute drive away.

A really nice place to escape from the hustle and bustle of the city, super relaxing and quite. Nice landscape, although at some small part there is in need for a proper maintenance. The rainforest and the lake view are amazing, especially if you view it from their pool. Super friendly staff (all are local Malaysians). There are also a list of outdoor activity packages prepared by the hotel, recommended to try.

A peaceful staycation, extremely up close and personal with nature and the wilderness. The weekend we went was a long weekend (with Monday being a replacement National Day public holiday), so there were lots of families and small children at the resort. We booked the Chengal for 3d2n, and it came with a beautiful view of the lake and the surrounding mountains. The staff was mostly pleasant. Food is available at only two restaurants on-ground. I'd recommend bringing drinks and snacks with you, as the nearest R&R is about 30 mins drive both ways.

The forest reserve is amazing, great place for a quiet retreat & to be immersed with nature. The staff were very friendly & helpful & spoke good English. The rooms were very comfortable & clean. However there was NO TV in our room & NO WIFI signal despite the fact they provided it. We were disappointed with the food, both for the quality & the taste, it was too overpriced for what was offered. The pool was great, overlooking the lake & mountains. I can’t comment much on the activities as we only stayed for 2nights, some of the activities are dependent on whether there are enough people signing up like the house boat ride. We went on the jungle trail & were advised to start with the lakeside trial & end with the main trail. However we didn’t finish the lakeside trail as it was more challenging than we thought, at one point the trail was rocky & steep & trees had fallen across the narrow path, not knowing what lies ahead we turned back, definitely not recommended for kids/elderly or 1st timers. Overall, we had a relaxing trip.

The toilet is smelly

Lovely location, excellent staff, stunning room design

Beautiful hotel by the lake

Overall the hotel is nice .. Improvement could be to install umbrella/ shady plants at common top deck area as it was too hot to stay and view the lake.

Love the scenery, the place was quiet, food was good, a nice weekend getaway for couples or small families. The Chengal rooms were close to durian trees. And it was fruit season when I was there. Some of the facilities were unavailable, closed or spoiled. Sole playground roundabout was stuck. Reading area had limited books to read. Bathtub in room lack bathbombs/bathballs. Bar needs some cocktails to spice things up. Garden ponds at the end of the property needs sprucing up. Overall I still enjoyed the atmosphere, but if the amenities are fixed and maintained, I would definitely give it a better rating. Its still a nice place for a getaway, recommended!

Amazing stay

Amazing stay, it would’ve been more great if the kids room is available. The kids room is closed due to no usage

This resort focuses on the theme of eco friendly and saving the rainforest which surprises me. So please don't expect too much from them.:)

Mixed but honest review

We first given a room that once we got in, the toilet had some foul odor. Upon complaining this to the front desk, we were quickly given a different room. Loved the prompt response. However the room sizes were totally different. The replacement room was much bigger and had the lazy/evening bed that was promoted in the website, however when we arrived we didn't get a room with a lazy bed. NOT sure if this was something to do with booking via hotels.com or something else. Everything was good with the resort, however they had parking issues, and my car was damaged while parking by someone who was either backing in or out. What was disappointing though was that the staff choose not to inform me of the damages when they first knew about it. I really think they need to get more CCTV's to ensure safety of the patrons and their vehicles. The resort is known for its hospitality though, and the swiftness of their staff and employee's, they didn't fail me there. Just a little disappointed with my recent predicament

Great area to visit

The hotel is ok not fantastic but the area is superb. The half day boat trip was well worth doing. Trekking through the rainforest listening to elephants trumpet then seeing one at the waters edge was very special. The visit to the aboriginal village was not commercial at all. Definitely worth a visit.

Away from city hustle and bustle. Serene and great place to relax the mind, body and soul.

will be back again.

Excellent place to stay. Rooms need some refurbishment soon but all else was a good experience with excellent staff

Nice quiet place, at nature doorstep, good dining and also adventure tours

Very challenging journey but worth the stay...

It was nice & relaxing...very peaceful to be in the forest with good spacious & clean room...what we had come for...but the journey was a challenge for us...very far winding road...the road was not in good condition...but once we reached & stayed, we were satisfied. Hope they can maintain the place & the trees arnd it....

Breathtaking view

The stay at the Resort was fantastic and amazing.

Nice hotel close to nature, friendly staff

Beautiful settings

Lack of amenities with shortage of room service

Room Service is only up to 10.30pm and there are no amenities for about 35km radius, so to get food and drinks after this hours are impossible

very nice - hote and restaurant was good

Go during the holiday season

Have visited the hotel two times, it is nice, but very quiet outside season. Too many in the staff not giving service. With 5 guests in the restaurant, you should be able to give Excellent service, e.g fill coffee during breakfast.

Good rooms improve the service please.

Rooms are good. Service at hotel is average to say the least. Room not ready then it was ready. Moved us to a lake view. Could not see the lake. Plates at the pool left there all day. Not enough loungers at pool. Had to find own towels. Venue is great. Rooms good just get better on service and up keep. It’s not hard.

Superb but need a bit improvement.

I love the concept of the resort. I love how they did the modern touch combined with nature, it is just perfect! However, the condition of the room not so good. Well let say, they not maintain it so well. I booked Chengal room number 1006. The room was very nice but some of the light is not working which make the room so dark even during day time. Hope the hotel management will take a look at that. Overall it was okay, I love it! Looking forward to stay here again next time. Recommended to people who love to be surround by nature and get away from busy life in the city. Cheers!

the pool need cleaning

Up to expectations

I love the location, view especially from the roof top. Staf are friendly as well. Food r well prepared.

Perfect Getaway

We stayed in the Chengal room with outdoor bathtub. The room is spacious with fridge, TV, fan, aircond, shower, toiletries (no toothbrush was given but you could request for it). As expected, there are a lot of insects & mosquito but no repellent was provided inside the room. There is a rooftop space at the top of our room (located on ground level). The view on the rooftop is simply breathtaking. One can just chill & relax there which is very enlightening. There are two restaurants & a bar in the resort where you can take your breakfast/lunch/dinner/drink. The resorts offer various activities & tours (payable) unfortunately we did not participate as we were only there for a night. The only drawback from this trip was the issue with the bathtub in our room. The water is unable to fill up the tub as the bathtub stopper is spoilt. I called the reception to inform them of this matter & was told that they will send a technician over to my room. However after half an hour, the technician is yet to turn up. I called the reception again to enquiry about the technician but was told to wait but refused to tell me how long will it take. At this point, I was unhappy & tried to get an explanation why the delay. Guess what? The reception ended the phone just like that! I tried calling a few times again but nobody is picking up. After the fifth time, the reception finally picked up & said that the technician is on the way. I asked him if he ended the call earlier & he admitted it.

Nice gateway to the nature.

Hotel room is clean and well maintain. The room is big. Nice place to relax and enjoy the nature ....

The room is clean, the food serve by hornbill restaurant is also exceed expectations but the surrounding is not maintaining well, some walkway like no one sweeping for long and rubbish around. Disappointed with the swimming pool too, don’t think anyone dare to swim there :(.

Nice resort hotel with rainforest concept.

No sense of urgency by the hotel technician to follow up and rectify the hot water heater not functioning until we check out from the hotel resort. The receptionist had ireminded the technician for several times.

Romantic ambience

Worth the price for deluxe room with balcony and lake view... really enjoyed the stay there... the room was very clean and was provided with many things. They even provide you with shaving kits. I liked the view and it’s definitely a peaceful stay. Food was good as well. Staffs were very pleasant and polite.

The resort is relaxing and comfortable.. staff were super friendly and gave us great suggestions on the tour plans..room was simple, but sufficient for us.. it’s definitely an unforgettable experience..

Great hotel in the middle of the rain forest.

This is a wonderful hotel. Very eco friendly. Great sunset from your infinity pool lounger. Really enjoyed renting a bamboo raft on the lake, great fun. No TV in the room so spent the evening at Desmond's bar. He is a great guy with lots of stories and good travelling advice. Will definitely return to this wonderful hotel to enjoy this part of our lovely planet.

Beautiful, quiet location

Great location beside the lake within the Belum rainforest; an ideal spot for quiet relaxation.

Peaceful location and relaxing environment.

We spent three nights at Belum Rainforest Resort. We were able to relax and enjoy the location far from busy city life. The infinity pool had wonderful views. The hotel staff were very friendly and the mini electric buggies helped us to move around the resort easily. A half day tour of the rain forest was the highlight of our visit. We were fortunate to see the Rafflesia in bloom, visit an original aboriginal village and enjoy a trek through the rain forest to a waterfall. The sounds of the rain forest at night were magical.

Excellent resort to experience world's oldest tropical rainforest

It is nice if you like to stay inside the room

Nice and clean room. Food taste average and Sidai restaurant is a bit pricey. You have to at least 7 days pre-book explore Belum package to avoid disappointment because I booked the room 3 days ago and I thought in the official website there are still a lot of activities to join but the real thing is no tourist join other activities so if you want to join you have to pay extra charges for cruise fees and its not worth to do. Luckily in the resort you can still walk around to explore some plants and nice view.

Nice hotel in Nature

Enjoyed the surroundings. The swimming pool was nice but the water was not so clean.

Hotel with beautiful scenery

The house keeping is poor, didn't clean the toilet floor, didn't change bedsheets, didn't mop the room floor, and changed brownish towels for me. No TV and daybed in the room.

Poor location

Program Service provided not match with quotation

Overall ok but restaurant choices not much!

Hotel only have 2 restaurant only and restaurant are always run out of food. Every time when we get in the restaurant , the chef telling us not enough food no this and that when we order. Buffet dinner hotel is charging Rm65 per person per head , I bring my child is 10yrs also want charge full fare no children's price!

Room for improvement

Despite having made room reservations through Hotels.com that include breakfasts, the reception staff were initially insistent that our reservations were for the room only. Checking in took almost 45 minutes. Finally the staff relented. Not a pleasant experience.

Beyond Expectations, but still room for improvemen

Upon check in we were told that we were given upgraded rooms,fantastic. Initially there was some miscommunication in regards to our free breakfast but it got rectified later. The upgraded room, the deluxe suite was clean, spacious. Bathroom was huge. The only negative was that the mattress was too hard but we got them to add an extra layer of bedding, you can hear the noise pollution from the bridge and there were many ants. We didn't get to do night trekking. The Rafflesia was only budding so we didn't join. We didn't have time to do a full a day activities so can't comment on the activities. The surroundings of the resort is quite beautiful. The infinity pool is nice but a bit too narrow. Breakfast choices was not too bad. Taste alright.

Overall great breakaway! Enjoy the serenity of nature and calmness Good for couple and also for family However, food can be improved. Not much choices. Room rates can be lower.

Great stay in the wilderness

The only problem was the food. Buffets were not great and the menu à la carte was very simple. And you don't have other restaurants around within 30 kms. They should also ameliorate their bar and allow wine in the dining room or serve meals also in the bar or in the restaurant beside wich closes at 18:00 h.

Boring

Tv channel not so clear, the food for dinner and brkfst dont have so much choice and the price is to expensive. Dont have so much activities can do when night and the place a little bit scared.

goog

relaxing and rejuvenate