Beautiful views, food was good but not very hot as in temperature, room was clean but mattress was extra firm ( not to my liking). Overall it was great!

Beautiful experience!!

Enjoyed the separation for the adults only and ability to go between both properties

There was no hot tub which was sadly noticed when it was windy/cold. The beach for the adult property was severely lacking. No pools open at night. The food was average and restaurants booked too quickly. The rooms were dated and TV was old. But everybody was nice and the pools, drinks, and entertainment was excellent

The property was beautiful, very nice location, akso the food was goof, downside to resort is you have make reservations for the restaurants, and they were already booked, and the TV is too snall and outdated fior the big beautiful room

Very nice resort, we really enjoyed our stay there ☀️🌴 Ricardo is such a nice person, very helpful Thank you

Was a good stay

The hotel was nice however extremely outdated . The service could have been better however the food was very good.

The property was beautiful. The staff extremely friendly and helpful. We loved the choice of dining, night shows and excursions.

The staff was amazing. The food was amazing. Very beautiful site. I felt welcomed.

The resort was very nice. Could not get reservations to many ala-cart restaurants, got stuck at the buffet most of the week and you can not reserve until you get there, by then they’re all booked. I prefer Secrets resorts where you don’t need reservations for meals. You also had to pay for most of the evening entertainment, where most all-inclusive hotels that’s included.

Excellent

Everyone was so helpful and was there to make your stay enjoyable!

This is a beautiful property, the staff is amazing. That is the only thing positive that I have to say. First, when we arrived they assigned us a room with a gravel parking lot with a construction site for the view. We asked to be moved,because we booked a Junior deluxe garden view. There was nothing deluxe or garden about it. Very reluctantly, they moved us . The view was better but the minute you walked in , the mold smell hit you,and the smell was there the entire time. Plus there were little black flies flying around. The TV was a 32 in. We found out later that they put us a building that was being "renovated " .Entertainment was lacking at night. There was one good show. Zamaica. (not to be missed) My main complaint was the food. We ate the same food in morning , for lunch and dinner because the buffet was all we were able to go to. They have the same menu EVERY DAY. A la carte restaurants are booked into the prices, but good luck getting a reservation. The only one we could get was for 9pm. Oh, if you cancel, thee is a fee per the website. We were told we needed to make reservations before coming in. Well, we tried, there was a problem with the site. Just like one of us couldn't do the online check in. Not because we didn't try. Anyway, nothing luxury about the Bahia Principe Luxury. If you are used to LUXURY, this is not it. Go in with low expectations and you will be fine.

We had the best time here! We will be back!

Only thing we didnt like was, we were told Wednesday there were no open reservations for dining to call the next day. I called at 6 in the morning just to be told the times were booked at the knife restaurant. Only had the Japanese restaurant available. Which was terrible.

Overall I enjoyed it, nice property, great spa. My room was near ongoing construction site, though I didn’t spent much time in the room and there was outdoor dog on the property nearby, quite loud as well. Smoking is allowed on the balconies and people smoked on the beach as well. All sorts of stuff.

We have stayed in a Bahia Principe in the past. Always a nice experience

We have been in many resorts what made Bahia very unique is the people.felt like home and loved.very friendly staff and accommodating.from the morning buffet staff to the entertaining crew( Crazy legs by far it’s an attraction himself) to the housekeeping room service and dinner people every day we felt the love.we will definitely revisit.the only minus if I have to mention something was the beach wasn’t deep enough to actually swim but the wildlife we saw the rare species we encountered was a lot more than we anticipated.thank you Jamaica for the wonderful vacations and love you gave us.till we meet again

Goods

Everyone was nice and friendly from the day I arrived until my departure. They made us feel like we were very welcomed and nothing was ever a problem when asked for anything. This includes everyone that work at the property. I’ve visited 3 times and have enjoyed my stay! Thanks to everyone at Bahia Luxury!

Love Bahia!

Beacause expedia with got extra care and vip services we got!!

We went to Bahia Hotel for our honeymoon and we spent a wonderful time there. This is a perfect location if you are traveling with friends or with a partner or for any occasion like a birthday or anniversary. The pool is wonderful, the staff are super friendly, the food is amazing. There are so many choices for dining, activities and things to do. You can have a calm romantic vacation or a more active sporty one, or an awesome party time. I would highly recommend this hotel.

The property is beautiful! The food is excellent! I wish the specialty restaurants had more openings during our stay because we could only reserve one over three days. Overall, I would definitely return for some more fun in the sun!

Staff was amazing, very friendly, went above and beyond to help. Very accommodating. Would definitely stay again.

Dear Bahia Staff, Greetings, I would like to offer a few suggestions based on my recent experience at your resort. First, I recommend ensuring more towels and washcloths are readily available for guests. My fiancé and I had to wait three hours to receive clean, fresh towels, which unfortunately caused us to miss one of our excursions since we couldn’t shower in time. It would greatly improve the guest experience if these were consistently restocked and accessible. Additionally, I noticed that one of the outdoor restaurants ran out of chicken and burgers and did not have any soft drinks available. It’s important to ensure that popular menu items and beverages are adequately stocked to avoid guest dissatisfaction. Another area for improvement is attentiveness among some staff members. When I requested silverware and napkins, the staff appeared inattentive and did not respond promptly. This gave the impression that guest needs were not a priority, which can be discouraging. Furthermore, I’d like to suggest clearer communication regarding daily activities, excursions, and restaurant schedules. A more detailed itinerary or notification system could help guests plan their time effectively and avoid confusion. Lastly, while the overall cleanliness of the resort was satisfactory, I noticed some areas, particularly in high-traffic locations like the poolside and common lounges, could benefit from more frequent cleaning and maintenance to maintain the high standard

The property is listed as a 4 star but it’s really a 2 star facility. I couldn’t book any dining at any of the restaurants via the app that the hotel have you use. The only option was the buffet for the days that I was there. The facility needs to be upgraded. I have been an Expedia user since it was started by Microsoft and this is one of the worst experiences to date

People are the best part of this place and if management doesn’t wake up they will lose the best thing they have going, people like Andre and Rudolph are amazing and we’re blessed to spend some time with them over the last two weeks. The bad - cockroaches are everywhere, VIP benefits paid for were never received (mostly due to Expedia dropping the ball) restaurant times are not clearly posted and they are closing early without notice on a regular basis, constant maintenance and leaking ceilings causing areas to close without notice but the biggest thing is THERE ARE KIDS EVERYWHERE ON THE ADULT SIDE - WE PAID EXTRA TO GET AWAY FROM THEM, BUYER BEWARE THEY ARE RIPPING PEOPLE OFF HERE!!!

House keeping makes too much noise in the mornings

Absolutely coming back!

Depending on who you are interacting with on the staff they are either incredibly nice or incredibly. What bothered me most about the stay was 2 things 1) I couldn't make any reservations using the website when I booked months in advance at any of the restaurants (I tried calling, emailing, even set up a Bahia account) and when I got there for my stay I was notified that all restaurants were booked. 2) At the buffet which is where we had to eat most of the time because of #1 things were improperly mislabeled. And that became a huge problem because what someone was told was meat ended up being seafood and caused an allergy.

Wasn’t able to make reservations to a handful of restaurants as they were all booked

Very relaxing, quality guests, no children and good staff

The best part about the resort is the STAFF! OMG…extremely nice and welcoming. From check-in, room service, waitresses and waiters, pool entertainers, and bartenders…all exceeded my expectations. Thank you and my and I will be back with family and friends

Enjoyed our stay at this resort. We were here about 8 years ago and stayed at the grand side. It wasn’t the greatest experience. This time we stayed in the luxury side and it was absolutely amazing. We were sure to make dinner reservations ahead of time and received the VIP room upgrade. Service and staff were perfect. There was plenty of entertainment all day and night.

Great stay! Wonderful bartenders, house keepers and guest services.

Nice big resort. Great buffet and a great person named crazy legs who is the life of this resort. He goes above and beyond to help everyone. Great asset. When we arrived at 10 pm the restaurant was closed and were told to go to our rooms and order room service. It never arrived and after waiting an hour we called and they said they never got our order. Generally very disorganized in restaurants. In Don Pablo our reservation was at 9 pm and we did not get our meal till 10 pm and when the food arrived it was very small in portion. The buffet is really good though. Pool is beautiful and clean and the entertainment staff are top notch. Generally satisfied without being impressed. Also awful wifi. Beautiful grounds and view. The staff are quite lazy and on their phone a lot. Not that friendly

Nightmare

Unpleasant the up keep of the room I stayed was less than desirable from peeling ceiling to broken shower head which result in the bathroom underwater I will never visit the is hotel again.

Not a five star luxury hotel.

Pleasant stay !!!

Everything was great

A great all inclusive to spend time with the family over Christmas. The adult side was slower the the family side. The beach is great for peace and quiet. Snorkeling was awesome. Believe it or not the Jasmine buffet was better than the a la carte dining options. A MUST do is walk as far as you can on the beach through the family side and have a drink and the jerk chicken at the shack over there, WOW, it was the best.

Was very nice place will be back to visit

Our stay was decent. There are a few qualms. To start, due to the humidity, there was mold in our lampshades in our room and noticeably on certain walls/surfaces. Some corridors had loud noises despite quiet signs. However, the size of the rooms were spacious. The musicians at night were AMAZING and had the best presence! During the day, we did not appreciate how many loud activities there were planned. The day we landed, we were all hungry and tired and the food options were very disappointing. The food served in the buffets are pretty much the same every day and have food that is either over cooked or poorly seasoned. The salmon however was delicious. In the restaurants, they did not offer enough vegetarian options. The desserts were so bad, the chocolate desserts did NOT taste like chocolate. DO NOT GET THE CHOCOLATE DESSERTS. However, the customer service and kindness of the staff was incredible. The service at Picasso and Takara restaurants were amazing and all the employees were energetic, fun, and welcoming. We did like how large the pool areas were. The coves were also beautiful. Overall, 7/10.

Had a great vacation with my all adult family! I have a mobility problem and asked for a room near the lobby, but what I got was a bit of a walk to get to the entertainment/ restaurant/lobby areas. There is an ice bucket provided in the room, but not an ice machine anywhere in the hotel for guests. The activity coordinator, Kemon was a standout in creating fun and enjoyment throughout our stay. Overall, I would recommend this property if you plan on spending most of your time on-site.

The entertainment staff were tops. Crazy legs and Thunder were the best! The Front desk was not responsive to our requests, we did not get the double bed rooms we reserved. We did not get a working blow dryer or fix the privacy screen to the bathroom.

My stay was amazing

Bubbles from Guest experience was amazing. She made our check in process super easy and fun. She lived up to her name.. The adult side was a little too relaxed. The family side was more lively. The activities were not communicated very well. There was events that didn’t show up in the app or on any boards on the luxury side. I thoroughly enjoyed myself. Better activities would have made the resort even better.

The grounds were beautiful and well maintained. The hotel is a bit tired and our AC broke so we had to move to a room that was subpar on the 1st floor. The majority of staff were amazing and friendly but the front desk could use an injection of friendlyness.

Had to walk too far to restaurants

It was beautiful

The property structure was overall great. Well kept and maintained. However as for the rooms the TV were small and hard to see. Leaving home with a big Tv and coming to adjust was hard.

Big, staffed is very nice, great service , Massage Staffed Dania, Tashaeka, Sachiel Simmons very nice staffed and courteous. The massage staffed need to be recognized along with all the staff. We enjoy our stay at the facility.

Absolutely amazing! Staff and entertainment were always on point! Lots of options for food and drink. Really the only thing I would improve would be the DJ at the pool!

Great overall experience

We love the team work that was displayed among each other in ALL areas especially when dinning at Jazzmine... we'll visit again. We love the live music from the bands... The garden was beautiful, the beaches, pool rooms clean and nice. We really enjoy our first international vacation.. THE FOOD'S WAS ON POINT. from check-in to check-out was wonderful. Housekeeping was great. The baggage men was wonderful.

Takeyia Jones and Shandon Green were so helpful at all times! They made sure to check in with us to ensure we were having the best time. The pool was wonderful and DJ Dave rocked the music!

Great stay with great staff! Shannon Green & DJ Dave & Takieya Jones really made the trip memorable! Great great staff here!

I had the most amazing experience! From the front desk, to dining, to room service, all of the services were spectacular. The room was luxurious, spacious and comfortable. The dining was incredible! I was shocked at how good the food was everywhere I dined at on the resort. The staff was friendly and incredibly helpful. 10/10 experience and I will definitely return!

Beautiful Carefree Stay

We had a wonderful stay, the staff went out of their way to accommodate us and ensure we were having a great experience every step of the way! There was ample beach and pool space, plenty of beach chairs and pool chairs, and nonstop activities! While the rooms could stand to be updated a little bit they were still large and luxurious and every time we came back to the room it was always spotlessly clean. We were pleasantly surprised by the mini bar that was regularly restocked in the room with snacks, sodas, beers, and water bottles in addition to the bottles of liquor that were available on the table as soon as we arrived. The restaurants were each delicious and the buffet was also very very good with plenty of options, whether we were very hungry or just wanted to eat something light. The breakfast buffet was especially notable as we both loved the omelet station with lots of fillings to choose from. Finally, we would highly recommend that any visitors see the Xaymaca Show performance - the music was amazing and the performers were absolutely incredible. We can’t recommend it enough.

The check-in Evening staff was rude with an attitude. I was lied too over and over again. I paid for 4 rooms, only received keys for 3 rooms. I was told that my party will be together, not true, we were in different buildings, floors with no ocean views as promised. I had to make 4 trips to the front desk on day one to try to clear up the problems. After the 5th visit to the front desk, I ask to speak with a manager or someone in charged. The manager was no help, he supported the RUDE/ATTUTIDE STAFF. My guest had to sleep together in a double bed, after I ask and paid for 2 double beds. We were told that someone would bring a roll out bed, never received. I paid for Ocean View but received flowers, and bushes instead. My luggage was lost, which I had to find on my own. This was my 3rd visit, and I will never bring and/or tell FAMILY, FRIENDS OR ASSOCIATE TO VISIT THIS RESORT.

I didn't like the Check-in Evening Staff. The communication was poor and rude. The 2 female staff during my check-in, told untruth, lied, and need more training with dealing with the customers. I paid for 4 rooms but only received keys for 3 rooms after asking for 4 keys. I was told my party was together, but we were not, as promised. I ask for an ocean view but was placed with flowers and bushes in front of my balcony. After walking back and forth to the front desk, I ask to speak with a manger or someone in charge. Once again, the conversation lasted for over an hour with little satisfaction for me/the customer. This is my 3 visits, I WILL NOT ASK FAMILY, FRIENDS OR ASSOCIATES TO VISIT THIS RESORT.

Food is ok service is good rooms ok pools good beach is terrible if you only want to go to the pool it’s ok if you want beach forget it

Rude staff,don’t follow instructions and refuse to help

Everything was excellent, I really enjoyed my stay and would recommend it to anyone.

👍

•Theft alert: Theft happened in our room during the stay. We alerted the guest services manager immediately, who then alerted security. Security took our statement, then did an inspection of the room, during which he went through all our things as well as our safe. He then asked us quite invasive questions and finally we lost the money. •First Aid - Resort will not provide basic first aid. It good to carry the basic first aid kit. You need to buy then in store which is very expensive. Single Ibuprofen costs $4 USD. •Buffet - We have many multiple buffet restaurants and food is available all the time. Outdoor buffets seem to be unhygienic as the food is constantly exposed to flies and do not have many options for the vegetarians. •About Resort- Resort is well maintained, and we have a lot of activities & entertainment programs inside the resort throughout the day. ‘Bobbette’ is from the day shift room service staff, who provides exceptional room service. ‘Takeisha’ who works at the guest experience helped a lot to plan our trips. •Tours - We found it too expensive when you book the trip with tours guide at the resort facility. It’s better to hire a rental car and visit the nearby tourist spots. •Tennis lessons - Patrick is exceptional coach, and he is very passionate about teaching tennis. His personalized coaching, guidance, patience, and motivating approach have significantly improved our tennis skills. A very bad experience overall, I don't recommend friends or family.

I enjoyed my stay and would recommend this resort to family and friends.

We enjoyed every aspect of the property, staff, service, food, and excursions. Our waitress Keisha was awesome very attentive and kind. Marvin at with come2 was excellent in getting us set up on excursions. Our room was a sea view very clean and well kept. We enjoyed every meal and had a drink in our hands whenever we wanted. This was a great first trip to Jamaica and definitely will not be our last. Thanks to all the staff for making us feel welcome!

My husband and I went to celebrate our wedding anniversary, and unfortunately, it was a terrible choice of resort. The staff were always rude, and I'll share some of the incidents that happened. On the first day, we arrived tired from our trip and went to dinner at one of the restaurants. The staff member made a joke, saying to my husband, "I know you want to show off your muscles, but it's not allowed to enter wearing a tank top." We were exhausted and had to go back to our room for him to change clothes. But to our surprise, there were people wearing the same type of clothing inside the restaurant. Another situation was that every time we went to a bar to order a non-alcoholic drink, we were mocked. We don't drink alcohol, and they didn't know the reason. They should have had more sense before being so clueless. They would show us to other people, laughing loudly, as if we were asking for something out of this world, leaving us completely embarrassed. We arrived at a restaurant that required advance reservations, and my husband mistakenly said that we had an appointment at 7:30. The receptionist started laughing at us and asked, "Are you going to see a doctor? Because here we have RESERVATIONS, not APPOINTMENTS." Once again, we were embarrassed in front of the staff who were laughing. The restaurant staff were mostly rude, and I hated. My husband was expelled from a beach bar, where he wanted to get water, with the staff yelling at him. TERRIBLE EXPERIENCE

Friendly staff, great food

The hotel is huge… and not very accessible …be careful when you book because there are two sides (luxury and grande) there isn’t much of a difference except the luxury side is adult only. If you book on the grande side you cannot dine in the luxury restaurants but all guest crossover as they please even though the employees at the front desk will tell you, you will need a day pass just to use the other side amenities. I booked the luxury side and my room was decent it was moldy and the suite was dated. I was there for a wedding and many ppl in our party had leaks in there room, roaches and dated suites. Even the bride on her wedding day had a huge leak in the room and we had to get ready around a huge puddle. In all it was okay. The rooms are hit and miss and the food was okay. Holly from guest services is amazing and the theater show was awesome. But overall this wasn’t the best vacation or accommodation.

Beautiful

The staff was awesome

Beautiful experience at the Luxury Bahia principe! Amazing staff and service! enjoyed every moment with them. Definitely recommend to anyone looking for a nice place to stay! Please tip these folks they made our stay there absolutely wonderful! lovely beaches and wildlife too.

The resort is for an older crowd. The entertainment at night was not exciting. There is a shop in the luxary lobby area the cashier kept trying to over charge us for items she was trying to charge us 30.00 and the total was only 24, went to another shop in the hotel and paid 15 for the same exact items.

Love everything about this place

I paid more than my group paid for which was supposed to be the best room and my room wasnt as good as theirs. All of the restaurants are on the family side. The club is on the family side. The pool closes at 6pm. I wouldnt stay there again.

Resort is beautiful, just very big so if u are in one end, walking to the other end might take awhile. Most of staff is friendly, food at buffet was delicious, didn’t get to try most of the a la carte restaurants they were all booked. Overall good experience.

Beautiful resort with friendly staff and great food!

People were nice. Not much options for vegan/vegetarians. Very bad service in the buffet dining hall in the evening hours.

Beautiful time

Very loud hallways all throughout every night we stayed. Everyone expects a tip

The staff was amazing

The resort was very clean. Every staff member that I interacted with were all nice. The resort was just a little too quiet. It seemed dead to the world once the sun went down around 6 every evening we were there.

I loved it we just were so far from everything

Staff was excellent and friendly. Ride from the airport bus quality was poor, food quality at A-La-Cart dining was less than I expected

Terrible beaches to many rocks and extremely lots of pebbles

Property was clean

There was a lot of room so everyone could spread out. One could always find lounge chairs in shady areas. There were many good food choices and the a la carte restaurants were superb. The downside was the staff referring you to use the app for everything meaning you always needed to have your phone with you. It would have been helpful to have a paper map.

Nothing moves quickly in Jamaica

Beautiful property and room. The pool was awesome and well maintained. The 3 a la carte restaurants we went to all had delicious food and decent servers. However, the remainder of the hotel service really lacked. We asked for ice in our room twice and never got it (you can’t get it yourself). There was an instance of a cleaned room but they forgot to replace all of the towels then it took 4 hours to get more. And the most frustrating part was the attitude of a great majority of the bartenders. They seemed inconvenienced that we were asking for drinks as simple as a beer or rum and coke. One bartender yelled out that he hadn’t received any tips all night long. This is a grat and tips included resort! Aside from this, we had a lot of fun just relaxing at the pool and beach.

Shower had green deposits on it and was pretty much falling apart. Safe constantly locks it self was told we were getting a replacement it never showed up and the we were staying the door was bashed as if some tried to break in previously so we definitely didn't feel completely leaving our stuff out when we're not around . We Had items locked in the while we were trying to leave the resort for the day causing us to be late. The tv we were given was very small about the size or a large computer moniter as if that wasn't bad enough it only worked half the time. The room service and cleaning/restocking staff were amazing. Food options wasn't the best

Building leaks when it is raining.

There was a lot of cons over pros to this hotel. I would never book at this resort or recommend it to anyone. The staff was rude and the food was limited and never refilled even though the buffets were always open. The restaurants were closed half the time even after doing the reservation and was no prior notice. They had workers strike so staff was very limited to operate resort. Pools were closed early and also the time we went for towels the worker at the towel station told there’s no towel left so he can’t give us anymore this is totally unacceptable for a 5 star hotel or so called 5 star hotel as I have been to many 5 star hotel before even a 3 star hotel has better customer service than this hotel. We had issue with our room where water was leaking out side the shower we complained the front desk and they told us some one will be there shortly but no one showed up for about an hour we called again and they said the same thing and no one showed up. So we finally decided to go to front desk to talk in person. They told us there’s no one available to fix it so they will give us new room. We requested to have room near by but they gave us room way further and we paid for ocean view but we got the new room with highway view and we told them but there response was they don’t have any available. I highly doubt that as the front desk lady seemed to be careless of customer experience. It was raining and no one cleaned floor and way too slippery. This was worst vacation ever !

Buyer beware! Lots of false advertising with this one. I called ahead to verify what exactly the adults only (VIP) gave a customer. They claimed it included top shelf liquor, several restaurants and top nop service from the staff. They only gave u cheap well rum, draft beer, many restaurants that were closed or the staff just didnt open for hours late and after the initial welcoming, staff that was outright rude and nasty. When u mentioned these issues to upper management they just responded, well thats what we have here and then gave you a dirty look to leave them alone. Most other guests had complained about this treatment as well. The staff just will straight up laugh at you and ignore your issues. Dont bother spending your money here, go anywhere else.

The facility is great. We had an upgrade to oceanfront room with a big balcony and a great view of the ocean and the property.

When I first booked this property, I was looking forward to staying on the luxury side. I stayed on the Grand Bahia side 10 years ago and really enjoyed my stay. However, the luxury side did not live up to the luxury that was advertised. To begin, we were never gifted our complimentary champagne for celebrating our anniversary. The cable went out and when I attempted to call the front desk, there was no response. We also saw a roach in our room, which was highly disappointing because we are used to top tier cleanliness at a resort. Additionally, we felt like there should be more amenities in the room — common items like tissue and hand soap. Last, but not least, when we went to get our first meal at the buffet by the pool, some of the staff members weren’t very helpful with making sure that the food was edible and enjoyable for all dietary restrictions. Despite these inconveniences, the bed was extremely comfortable and almost all hotel staff were friendly and helpful throughout our stay. We also enjoyed the fire show and the activities that were available. If you want to avoid children, the luxury side is a good consideration, but it shouldn’t be your only reason. You might enjoy your stay more on the Grand Bahia side.

Garfield the bellman was excellent!! Very professional and helpful. Hostess at Jazmine buffet needs some professional etiquette on how to talk to guests. Pool waitresses were great and were always available for us. Dr Blair

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