good, but the food (breakfast) is not good, you should to improve it

Great stay, very nice hotel

Close to wetland, quiet area for holidays

wonderful hotel and friendlt staffs

excellent stay for 4 nights, front desk staffs, chris and green are very helpful.

Relaxing

Pleasant

Room is quite small, but neighborhood is nice. the Incense fragrance is a nice touch.

Decent option in Xixi wetlands area

Two nights stay, good location near Xixi wetlands. Service personnel have limited English, but functional

The hotel staff was very helpful and the rooms were clean and neat . The hotel however did not have many guests staying and there was renovation work going on . Overall a good experience with excellent service from the hotel staff who were very helpful .

Nice respite, far from city

Very small room, but cool and quiet compound. Quite far from the sights of Hangzhou.

Good for travelling

The location is convenient for one of the reserved national scenic spot. We enjoyed out stay and the staff are very helpful. The only drawback is the average Chinese customers are not well mannered in terms of non-smoking policy of the hotel. What can I say, there still education needs to be taught among the general public of China for modern days.

Good hotel and staff

The hotel is remote in Xixi Wetland area but since we wanted to visit the wetland it's not a problem for us. Staff were never too busy to meet our request. The best thing about this hotel was that buggy service was provided to commute between the hotel and Banyan Tree (which was the sister brand). Overall good value for money. Room a bit on the small side.

It is good, will return.

The services and facility are both 5 star. But I think they need do better cleaning to remove the hard water stain in the bath room. I think it is hard to clean bathroom but they should manage to have a big clean date of the bath room to make it looks new. I would not accept my maid services if my bathroom still has hard water stain.

Amazing!

Amazing hotel, very clean and the most helpful staff. Highly recommended

만족합니다

알리바바 아침에 택시잡기는 힘들었지만 가격대비 정말 만족합니다 호텔존에 위치해있고 도심과는 조금 거리가있습니다. 직원들이 엄청친절해요

sucked sucked

The resort area (not the hotel) is under renovation, all restaurants & shops are closed except 2-3 restaurants & a Starbucks, really limited choices of food or only dine in hotel, while the hotel restaurant only provided Chinese cuisine, not even Asian & don't mention Western. Buffet breakfast provided was not quite a 4-star hotel standard, same dishes for all 3 days I have stayed. Taste was nothing impressive. Breakfast area is just next to hotel lobby, no staff to handle the guests especially young children even they were running & yelling around... Staff are in fact very friendly, have tried their best to answer questions & enquires, yet were unable to answer or provide accurate information, for example they told me to simply buy a shuttle bus ticket to wetland park at tourist center which no need to buy entrance ticket; but the cashier refused so that shuttle bus & park entrance ticket are tight-in. The best thing I like is there are quite a few books which guests can borrow to read at their rooms.

excellent service

pretty nice hotel with their front desk, will stay there next time.

附近的濕地很漂亮，房間還好

除了价格和服务是悦椿 其他就是准4星

房间太小 局促到不行。独立淋浴房都没有，就在浴缸旁边挂了一个花洒。没有衣柜，只是在洗手台盆后面做了一个开放式的衣架，宽度不足一米，整个客房安置了两张床以后 几乎没有多余空间。早餐品种少且价格不菲。除了价格和服务是悦椿的，其他就是一个4星都不到的酒店

住房整體舒適，房內提供兩種薰香用具選擇，值得一試。 唯浴室的蓮蓬頭無法轉換使用，稍嫌可惜。 工作人員親切，可回應大部分的要求與問題。 鄰近西溪濕地國家公園，提供套票優惠以及接駁車。

酒店前台的服务非常好 办理完入住手续 服务员会亲自带领到房间 并对房间设施做介绍 询问景点事宜 介绍的也非常仔细 临走时还送我们上车 全程微笑服务 感觉很亲切

Angenehmes, ruhiges Hotel

Angenehmes, ruhiges Hotel in einem parkähnlichen Gelände, mitten in den "wetlands" von Hangzhou. Das Frühstück kann man mit Blick aufs Wasser und den begünten Innenhof einnehmen. Die Zimmer sind komfortabel ausgestattet.

总体不错，距离西溪湿地只有2公里，房间是无烟房，有个阳台，从阳台望出去，有山有水有庭阁，早晨还能看到很多白头小鸟在树枝嬉戏，只是房间的马桶坏了，每次使用过后要手动才可以储水，很麻烦。

不錯的選擇

剛到大堂，服務人員主動幫手拿行李，之後入住時因為房間景觀因為面向街道，不太喜歡，之後跟服務生說，立即幫我換房間面向內園，感覺挺貼心，只是酒店位置有點離市中心遠，不過因為位於濕地，環境都很寧靜，整體感覺很舒服很有渡假Feel，再來杭州下次有機會會再入住

是次選住的酒店很舒適，是一趟放鬆及悠遊之旅。只是早餐方面較少選擇，不過食物都很有杭州特色，而且食物質素不錯。

+++

En voyage d'affaire, ai eu le plaisir de pouvoir me promener dans la reserve naturelle attenante à l'Hotel. Staff très "friendly" et pro

The decoration is western Chinese

I live in the room try to be Chinese but the fact that the design not following the fengshui as design of house of Chinese, the impression of food quit good, the bath tug is good thing to facilitate. It is better enjoy the present state of quiteness, sleeping in a big bed

一般的なビジネスホテル

価格が安い分クオリティは価格相応なホテルです。 施設は古めです。スタッフは英語が通じるためコミニュケーションはとりやすいですが、スタッフ人数が少なくチェックイン、チェックアウト共に時間がかかりました。

精油香氣放空之旅

房間有精油燈，所以晚上睡得香甜，整個房間都香香的，是天然精油的香氣，很舒服，房間大量採用木質地板、桌椅，床，天花板，另人非常放鬆

不錯

酒店職員都很好 我們是23-26/7/15入住512的旅客 特別想讚揚叫關德的職員 他很有耐心 禮貌及笑容 令我地的杭州行增添美好回憶 讚😊

酒店服務員態度熱情而細心!

小而美

一切都好，就是房間太小，小而美

房間太小

房間太小了

适合全家度假

硬体不错，环境好，适合全家度假。但酒店服务应可再提升，早餐用过的盘子，没有及时收走，户外的SPA池，早上使用时，气泡的效果没有打开。

一流的服务

酒店在杭州西溪商圈，靠近杭州长途客运西站，大交通比较方便，进到商圈里面略微有点儿绕，尤其是第一次去的客人。酒店很小，公共区基本就是大堂和与大堂连同的餐厅部分以及在电梯对面开辟的一间儿童乐园。另外屋顶有泳池，二楼接着客房层一个角落有个迷你图书馆。SPA当然是跟悦榕庄共享，有免费电瓶车可以接送。会议宴会的话，园区里也有国际会议中心。也算是麻雀虽小五脏俱全了。服务是这里最出彩的地方，前台又细心又热情，对住客的关心无微不至，跟很多酒店住客不问不提就不动的服务有很大差别。夜床服务也很好，游玩一天回到房间看到服务员精心布置心里感觉很舒服。酒店给住客提供免费的下午茶和早餐，很贴心，可惜食物质素有些差，还有非常大的进步空间，如能改进将更加完美。

位置不错,附近有餐厅,酒吧和博物馆,虽小却很精致,价格适中

酒店虽小却很精致,1楼有儿童游戏室,3楼有无边泳池.早餐就在1楼大堂边上.周六在酒店晚餐,菜做得很好,就比外面饭店多个15%服务费,酒水略贵点.但很安静,环境一流的.旁边有喜来登,悦榕庄等酒店,还有商业街,酒吧和博物馆.离湿地景点也近.每天9点酒店有免费班车送往景点,可以提前预约.去悦榕庄参观,酒店会安排电瓶车.房间虽然不是很大,但布置合理,有落地浴缸,有冲淋.最喜欢它家的冲淋头,转一下有4种模式,比一般旋转的更方便好用,出水大.

不想再入住的酒店

1).我們夫妻2人住的是雙床間，房間小到幾乎轉不了身。最糟糕的是浴室與睡床之間沒有真正的隔間，只是用兩片玻璃拉門以水平方向開合而已；Shower就緊貼著浴缸，淋浴時下沖的水感覺像是會流出玻璃拉門淹到睡房一般(事實上因排水順暢並未淹水)。我們住了兩夜，因為怕洗澡後浴室太濕會影響到睡床，玻璃拉門都緊緊關著不敢打開。2). 這間酒店的主頁正面照片其實是從背面拍的，燈光情境全不符實，橋下只是一條臭水溝而已。3). 任何非住客人都可以隨時進出這間酒店的大堂，只因為這是通往後面的商場最短的路徑，門禁堪慮。4). 我們以後不想再入住這間酒店。

만족스러운 서계습지 여행

춘절 기간이라 항주에 외부 관광객이 많아 아쉬웠는데 서계습지쪽은 확실히 사람도 적고 고급 호텔 사용객 위주라 쾌적했다 반얀트리로 오해한 택시 기사 덕분에 반얀트리를 보고 도착하여 비교가 되긴했지만 모던하면서 중국 전통을 잘 표현한 객실과 작은 테라스에 만족했다. 어메너티도 인공적인 향이 아니라 좋았고 객실내 향을 피울 수 있게 되어있어 아로마 오일을 준비하면 더 좋을것 같았다 아침식사는 중상정도이고 중국식이 조금 많다, 주변에 춘절이라 다 닫아 아쉬웠지만 와이포지아 식당은 가볼만 하다 서호 시내에서 40원정도면 도착한다

充满惊喜的地方

酒店离西溪湿地很近, 整体像一个袖珍版的悦榕庄, 性价比很高, 服务人员也非常热情, 周边配套的餐饮和园区的环境给人印象深刻.

房间较小，服务很好

洗浴设备都是科勒的，漂亮又好用。早餐种类丰富味道好。服务一流。床上用品羽绒味道有点重。房间若能大三分之一就好了。

写真はきれいだけど、行ってみると意外と普通

一応リゾートホテルとされており、一階はバルコニーがありますが、外のショッピング広場から丸見えで居心地わるいです。ロビーは大変おしゃれですが、部屋は悪く言うと日本のラブホテルのようなキッチュさがあります。施工が中国クオリティーなので、日本のきれいなホテルのクオリティーを求めると見劣りします。 同じ敷地内にあるシェラトンやレストラン街のサービスを利用できるもの、西湖からは若干離れており、観光で初めてこられる方は西湖に隣接したホテルのほうが良いように思います。

位置很好，大堂走出去就是各种餐厅

酒店游泳池是周围唯一一个室外的泳池，硬件上还不错，虽然有点小。但管理上就很差强人意了。没有更衣室，消毒池也没有水，总体感觉就像是没有营业一样，处于无人管理状态。人多的时候太拥挤，根本找不到躺椅。早餐很单调，没什么太多的选择。作为悦榕庄的姐妹品牌，实在让人很难满意。不过前台有个接待态度很好，人很nice。

非常好

送早餐、下午茶，免费接送到西溪湿地，太完美了

具有特色的飯店

整體感覺是一家很有特色的飯店,服務人員態度親切,房間清潔度及舒適度都算不錯,但浴室小了一點使用起來較不方便,還有離市區遠了一點,其他整體而言都算不錯,早餐也很豐盛...