Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Christmas Eve (December 24) Gala Dinner per adult: USD 772
• Christmas Eve (December 24) Gala Dinner per child: USD 386 (from 2 to 11 years old)
• New Year's Eve (December 31) Gala Dinner per adult: USD 1223
• New Year's Eve (December 31) Gala Dinner per child: USD 611.5 (from 2 to 11 years old)
• A tax is imposed by the city: USD 12.00 per person, per night. This tax does not apply to children under 2 years of age.
• Floatplane transfer per adult: USD 850 (roundtrip)
• Floatplane transfer per child: USD 425 (roundtrip), from 2 to 11 years old
• Additional fee for children (from 12 years old to 17 years old): USD 750 per person, per stay

We have included all charges provided to us by the property.

You need to know

• Pool access available from 9:00 AM to 6:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Contactless check-out is available.

Special Instructions

Guests must transfer via Airplane and boat to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Seaplane or domestic transfers must be guaranteed in full upon confirmation of the reservation. The additional fee (payable at the property) covers transfer fees for guests ages 12-17.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• This property uses solar energy
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Optional fees

• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

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Thai

Ukrainian

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English

Chinese (Mandarin)

Indonesian

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Spanish