Nice and new

This was the best stay during my Switzerland trip. The location is convenient, being near the train station. They upgraded me to a bigger room. Most of the staff in the hotel are friendly. There is a nice breakfast and gym available.

Rude Staff Member

After an exhausting multi-day journey and a night interrupted by a false fire alarm, my wife and I overslept and requested room service. Our room was admittedly untidy due to open luggage and clothes on the floor - a result of travel fatigue and sleep deprivation. The following day, a staff member approached us about the room's condition, stating it was "impossible for room service to clean." Their tone and words felt belittling and inappropriate, especially considering the hotel's premium pricing (over $1000 for a 3-night stay). He made my wife feel horrible (to which I later corrected him for doing so) While we acknowledge our room was messy, it took my wife only five minutes to tidy up, suggesting the situation was not as dire as portrayed. More importantly, we believe that regardless of room condition, staff should maintain professionalism and courtesy when addressing guests. This interaction significantly impacted our stay. While the hotel has many positive attributes, this experience makes us hesitant to recommend it. Zermatt offers numerous hotel options other than this hotel

This hotel is very nice and quiet. Very good breakfast. And I was amazed at their saunas, it was really good!

Good service and great spa

Not safe

This hotel didn’t live up to expectations. Some of the staff were very friendly, others acted put out and annoyed with guests. Another hotel guest confronted my wife in the spa area over wearing a bathing suit, which really made us uncomfortable. She even flashed us, and we decided to notify the front desk. They clearly didn’t want to deal with it and said they’d wait for a manager who ‘spoke better German’ to come. We never heard anything again, even though the other guest was snickering at my wife for the rest of our visit. Would not recommend, too many other options that would be safer.

We will stay here again as it was wonderful!

We had a great view of the Matterhorn from our patio. The staff was friendly and accommodating. They stored our luggage then when our room was ready they had it waiting for us in our room. We would stay there again plus it is not far from the train station.

Good Place to stay

We LOVED the property! Short walk from the train station. Beautiful spa! We would definitely stay there again.

This is a really nice hotel and close to the train station. The bathroom was especially nice - it was very clean and spacious.

Property is clean, staffs are nice, my only issue is that there's no air conditioner.

Great room.

Great stay and value for the price. Would recommend. Our only regret is we didn’t stay longer in the area.

Swimming pool sauna

Great location, view of the Matterhorn from our room!

Beautiful view of Matterhorn from our room. Managed to catch the sunrise and its so surreal! 👍

The property is well suited for visitors to the surrounding mountains activities.

One of the best places to visit in the world. Hotel was really nice, great location, friendly staff, highly recommended.

First time visit to Zermatt and loved staying at Alpenhotel Fleurs de Zermatt. It was a beautiful hotel in a perfect location for our trip. Was approximately a 5 minute walk to the Täsch train station and central shopping in Zermatt. Close to Denner grocery store and bus station. Staff are super friendly and helpful. Good breakfast each more to start the day. Did not get the opportunity to use the sauna area, but pool was relaxing and closed at 8pm during our visit. Room was spacious and had everything we needed. Would definitely return back here.

We really liked how clean and modern the property was while maintaining the ski lodge feel. The pool was a real winner for us since we have a 7 year old who likes pools. The luggage storage room was also very helpful. The negative was that the breakfast was almost depleted by 9-10 am when we were ready for it.

Fantastic hotel! Everything is clean and with lots of details. Great breakfast and spa (make sure you include it in your plans). Book a room with a view to Zermatt (you will never forget the sunset and sunrise views!)

Great property and staff

Quiet hotel with relaxing spa pool and facilities. Close to train station and accessible via a quick walk. Staff were friendly and provided good options for food and outdoor activities. Extra plus for professionalism and baggage storage before check in.

Beautiful and very comfort but pricey.

Very nice hotel, enjoyed a brief stay

We planned to visit Zermatt for the day and failed to check the train schedule for the last train out. We found this hotel on hotels.com; it was one of the only hotels with a room available at a reasonable price. The location was very close to the train station, and near the heart of it all, but tucked aside in the working area of the town. Walking out to the station, we found we were in the area where all the warehousing seemed to be located for the businesses. Not unpleasant, and rather interesting to see the tiny trucks zooming out to do their business. We were on the ground floor, so the view was not great... I'm not sure that the views would be any better on upper floors. However, it was a lovely hotel. Very clean, quiet and comfortable. The pool area looked amazing, although it was snowing while we were there. There looked to be a sauna or hot spa of some sort that we didn't have time to check out. I would definitely consider coming back to stay here over some of the more expensive hotels I've stayed in Zermatt in the past.

Great view. Clean, comfortable room. Staff was very friendly and helpful. Highly recommend!!

Property is great location and well maintained. Employees need training how to handle guests requests Properly located in great location

We came here about 3 weeks ago and due to excessive flooding and rain we couldn’t see the Matterhorn so we decided to come back. The first time Dennis helped us, gave us a great room and was very friendly. The hotel should be proud to have him at the front desk and because of him, we rebooked. The second time, the person at the front desk gave us a room that had a bad odor and the couch was broken and was hard to sit on.

Tidy lovely room.

Not a great place. The staff was not accomadating. Would seek a different hotel!!

Hotel is beautiful and rooms are very nice. Staff was pleasant and I would recommend staying here. That said two things that are easy to improve and should be fixed are: (1) the spa closes at 8pm but they kicked us out early at 7:50pm...we timed our return to the hotel so we could enjoy at least the final 30 minutes in the spa but were kicked out early... and (2) they do not list a closing time for the gym. I went down at 9pm to work out and I was told that it closes at 8pm and that they don't list a closing time because it's rarely used. Most hotels with a gym do not close it at 8pm...it should be open 24H or at least later in the night. Zermatt is a wonderful town to explore...which means people will want to use the spa and gym when they return for the day. Both should be open until later in the night given the prices we're paying to stay there.

AWESOME PLACE!

We were only there one night and we were well taken care of by the staff. Breakfast was included and very good. Locate was perfect. Not to far from Main Street and gondolas. 10/10

We had a view of the Matterhorn from our balcony that was quite impressive. The service was excellent and the room was bright, clean, well organized and pleasant - I was very pleased with the bathroom facilities, the pool and the buffet breakfast!

Fantastic hotel and spa facilities

Definitely a five star hotel

Good hotel but not so friendly receptionist

The hotel is not acceptable by car, which can be a good experience. The hotel was nice and very clean, but the receptionist was not helpful at all. Not all receptionist were that bad and the first impression was really not good. Also, at the time of checkout we asked them to keep our suitcases (only 2) in a secure place but they said they don’t have one, made us change our whole plan for the day.

Amazing spa. I’ll be coming back!

Great surprise for amenities and quiet.

Love this place

Amazing…modern

Location is at the end of town, we would have preferred being more center located. Rooms were nice but staff cld be friendlier.

We spent 2 weeks traveling around Switzerland and this was our favorite hotel. The staff was very friendly and helpful and the hotel itself was fantastic. Not bad waking up to a view of the sunrise on the Matterhorn!

This place had great potential, but unfortunately we didn’t enjoy our stay as the staff was rude and generally unwelcoming. We arrived early at 10AM hoping to drop bags while we skied for the day. The check in guy (Nikolai) seemed annoyed before we even opened our mouths and told us to leave bags outside the hotel as they couldn’t be inside (okay?). We returned at 3:05PM and were told to wait in the lobby until our 3:30PM check-in. There were about 10 other tired looking travelers sitting in the lobby (some sleeping on couches). Seemed very odd that they’d rather have people and bags strewn all over the lobby rather than allow them to check in ~20 minutes early once rooms were ready. At exactly 3:30 they started the check in process which took forever because of the backlog of people. The spa was only open 3PM-8PM which we found out at 8:05PM when the doors were locked. There is also a sign on the front door telling guests to turn their brains on before entering. Just very weird and unwelcoming vibes compared to every other place we stayed. Seems like these people don’t actually like people, so perhaps hospitality is not the best industry for them?

The facility is great. We booked a view room and it was incredible to see the Matterhorn in different weather and times of day. Our room was clean and quiet. The pool area was well kept, sauna after long ski day was amazing. Ski bus around the corner and a short walk to the train station but the hotel shuttle picked us up when we called anyway. Breakfast had a lot of variety and was a great way to start a ski day. Housekeeping was great too. Ski locker had boot holders that were heated in the basement. It has everything you need…BUT The staff was hit and miss. You know that feeling when someone doesn’t want to help you? One morning the breakfast crew was like that, then the next morning welcome. Hot/Cold. Or like a dinner reservation “You are better off doing yourself “ and handed me a laminated list. ok. $500 room and you can’t make an effort or suggestion? Asked where we could rent skis… “maybe up by the train station”. Maybe? Do people come here to ski?? After we bought a beer in the lobby I asked “Could I get a glass of ice to take to my room?”. The guy behind the front desk “I’m not sure if I have enough”?? (Then the next day when I needed to ice my knee the woman at the front desk happily went to the kitchen and brought me a whole bag). It truly could be a 5 star experience you rave about to other people. Clearly most (not all) of these people are just on the clock and don’t care if you come back.

Good location, staff was great but should provide more information to first timers. Maybe an info pack. Breakfast needs fresh fruit.

The hotel is amazing!

Zermatt Alpenhotel: Schön!

Impeccable service! Beautiful hotel.

The management was stubborn and completely inflexible. I tried to contact the General Manager to ask for help but was told he was unavailable and could not be reached. My flights were canceled due to a snowstorm and I had to check out 1 day early and was denied to make it home. Even the airlines in times of disruption allow changes. Expedia tried to contact the hotel but was told no and that there were no refunds for early departure regardless of the circumstances. Find another hotel this one wants your money and does not care about the customer at all!

Very warm welcome from the staff. Superb choice for breakfast. Comfy clean room - good pillows. Lovely pool.

Amazing view from the Room.

Amazing hotel and we had a unbelievable view from our hotel balcony! We were lucky with the weather!

Great spacious rooms, look brand new (or recently renovated). Hotel has gym pool outside area, perfect location less than 5 min walk to train station

Everything was perfect

Very friendly staff blew away our expectations. The locked room and pool are just a few of the amazing amenities.

Wonderful!

We got a room with Matterhorn View. Everything is amazing. Love the Spa and breakfast.

Great Hotel !

Great hotel: all service is excellent.

The property gives cabin vibes. The rooms and bathrooms were spacious. I had two rooms both were clean and enough space for my family. Room 111 and room 311 were the rooms we stayed in. Room 311 is huge, it’s like staying in a nice size single apartment. The breakfast was ok. The staff was very nice. Would I stay here again, absolutely I would.

Amazing stay in this hotel. The Matterhorn view from the room is incredible, we even got upgraded to a higher floor room which made our stay even better. The staff was super nice, the breakfast is great and the spa facilities are quite complete (sauna, steam, cold pool, relaxation area, pool indoor/outdoor with jacuzzi area etc.), really great for after ski relaxation. The hotel is also only at a 5min walk from the train station. Highly recommend

I loved the location and lodge feeling of the hotel. Everything was in walking distance to the restaurant and bars. The staff was friendly and most helpful.

Wonderful Stay at Fleurs de Zermatt

My family and I were able to spend a week skiing at Fleurs de Zermatt. Our stay was wonderful, and Nicholi and the hotel management team were friendly and made our vacation a memorable one. The hotel exceeded my expectations. The rooms were spacious, the breakfast delicious, and management was extremely helpful in planning our daily activities in Zermatt. The location is perfect for hitting the slopes and is walking distance to all of the town's eateries without being directly in the noise of the town. There is also a convenient grocery store across the street. This hotel is a hidden gem!

The spa and sauna was great

Awful, rude staff

If you read all the reviews, you will see that the staff in the service is quite awful. They are unfriendly and downright rude-the facility itself is quite nice, it cannot make up for the horrible treatment that guests will get from the staff. Please read the reviews on Google and everywhere else. Everybody has been trained to say no, without listening to your request.

Good stay but there are better options in town

This was my 5th stay in Zermatt. We had a good stay but I would probably not choose this hotel again. Hotel is conveniently located, room was large, modern and well appointed. Spa was lovely. On the minus side, there was a humidity smell in the room, view was on neighboring building, and the hotel lacked an overall atmosphere in the common area (small empty bar). Staff was courteous but quite indifferent. There was an extra charge to pay the city tax by card! I have never seen in Switzerland.

This property was excellent, staff was friendly and helpful. The walking distance from the train station was very short and easy. The breakfast buffet was amazing as well afternoon coffee time as well. Oir room and bathroom were beatiful, we loved the wood beans and the simple and beatiful design. The beds and pillows were very comfortable. This place was built with a rustic and updated design. The pool and spa were beatiful. I will be back, I don't need to check any other hotels.

Just perfect.

It was amazing place. Very courteous staff.

Nice and clean hotel. Great location

The hotel and Zermatt were beautiful! The breakfast was great. The staff outside of the young lady at checkout was not super friendly. They almost seemed bothered by us.

I was very impressed by all the reception staff and breakfast staff who went over and above on a number of occasions. My only disappointment was actually with the gentleman I presume was the manager who was abrupt and verging on rude on occasions when we were dealing with him. But the reception team couldn’t have been more over and above helpful

It’s a wonderful home to stay. The room is spacious and comfortable. The location is convenient.

The city

I stayed here for two nights and it was excellent - the hotel is cosy and boutique with great facilities including gym, sauna, steam room and indoor/outdoor pool. Breakfast was excellent and the daily coffee & cake was a really nice touch. Just a few minutes walk from the train station and Zermatt main shopping area. Thoroughly recommended.

Loved this place, breakfast buffet was delicious! Only a few minutes walk from the train station and the main street. The pool is small, but lovely and clean, warm and is part inside and outside. BUT the best place is the sauna area, the steam sauna is one of the best i have ever used. Then the 3 ‘special’ showers are fun to use. It is very quiet at night, great bathroom and the bed and linens were won. Highly recommend this place

Good location Nice room

Liked the wellness area and the location

The property is very close to the train station. Staff was friendly and helpful, it was clean and spacious. The included breakfast was very good with lots of choice. Great view of the Matterhorn from our balcony. The only thing I would say is a drawback is there was no air conditioning

A new property

I loved the indoor/outdoor pull and the spa area. An afternoon snack and the brunch were excellent. I would recommend the hotel to friends and stay there again on my next visit to Zermatt.

Good ambience

Excellent stay

Looks like recently remodel. Beautiful. Great value. Excellent breakfast.

Terrible staff / horrible attitude

We stayed here one night. This is a no frills stay and the receptionist (Nikolay Dyakov) is rude and intolerable. He accused us of checking out late and had the audacity to say he ringed our room and knocked on our door. We were in the room the WHOLE time and had the door open since we were cleaning it. In hindsight, we should not have done them any service in trying to keep the room tidy. He cornered me in the lobby and asked me to take out my credit card to pay immediately. My advice to him, work on your interpersonal social skills if you're supposed to interact with hotel guests. Go elsewhere as Zermatt is full of friendly people.

Amazing location and room was updated and modern. Amenities a plus

Good location. Able to store luggage on arrival and departure days. Free breakfast was very good. Balcony was amazing. The WiFi was spotty.

Nice hotel close to Matterhorn.

NEW PROPERTY

Uniquely like Swiss! A great place to stay

The WiFi did not work in spite of asking the manager. He kept on insisting his phone worked (meaning the problem was with us).

Breakfast was ok, front staff were not super friendly but the room was nice/small. Be aware, the rooms that you book that day “Mountain View” are any Mountain View not Matterhorn view. Zermatt is pretty much surrounded by mountains so we shouldn’t have paid more for this room. Spa and pool were rad though!

Disappointed

The room was fine. The staff was not friendly and not accommodating.

Worst place to stay in Zermatt

We have been coming to Zermatt for over 10 years and this was by far the most disappointing hotel we have stayed in. We will never stay here again and strongly encourage others to avoid this hotel. There were petty things like charging 5 Swiss Francs for a misplaced plastic key. The room was filthy and too hot to sleep well in, and the bathroom was not serviced two of the three days we were there. But above all, the service was incredibly rude to us on check out and accused us of breaking rules that made no sense and which were never explained to us. Do not stay here - it ruined our stay in Zermatt.

We got a free upgrade facing the Matterhorn with a cozy balcony. However is a late check-in (3.30pm) and early check out time (11am) by default.

Worst morning receptionist, rude and unhelpful

Our room was magnificent with lots of wood adornment and 'Swiss chalet' charm, and the indoor swimming pool was absolutely beautiful. The hotel is only a 5-minute walk from the train station.

Outstanding in all respects. Would highly recommend and would stay again.

Great place

Very nice one night stay. Room was clean with a view of the Matterhorn. The pool and sauna were perfect. We enjoyed the cake in the evening and the plentiful breakfast. Easy walk from the train

The hotel and staff were top notch. The room’s view was from story books.

Nice hotel, good views, room in nice condition. Only tv, wasn’t working (the whole hotel had not service).

Nice property close to train station and town center. Included breakfast was good. On the negative side, internet not available in room and no TV service. Front staff should be friendlier to hotel guests seeking basic information.

This is a great property will beautiful views and great amenities. Good location and very friendly staff. Large room with new bathroom and nice deck. Loved the pool and spa.

Beautiful property that is kept up to A standards of cleanliness and repair.