Alma y Mar Suites

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With a stay at Alma y Mar Suites, you'll be centrally located in Playa del Carmen, a 5-minute walk from Mamitas Beach and 13 minutes by foot from Quinta Avenida. This hotel is 1.4 mi (2.3 km) from Playa del Carmen Maritime Terminal and 6 mi (9.6 km) from Xenses Park. Make yourself at home in one of the 18 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and bidets. Conveniences include safes and ceiling fans, and housekeeping is provided daily. Featured amenities include express check-out and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

You need to know

• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• Alcohol is not served at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• Enhanced food service safety measures are in place.
• On-site PCR COVID-19 testing is available for a USD 98 fee, and antigen/rapid COVID-19 testing is available for a USD 43 fee; reservations are required for on-site testing.

Special Instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, mobile payments, and cash
• Mobile payment options include: PayPal
• Heating is not provided
• Onsite parties or group events are strictly prohibited
• Long-term renters welcome
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Minimal age

18

Optional fees

• Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
• Airport shuttle fee per child: USD 65 (one-way)
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish