A Hotels City
6.0

Fair

29 Guest reviews

6.0
Fair
29 Verified Reviews
Read all reviews
Cleanliness6.2/10
Service5.2/10
Comfort5.4/10
Condition5.6/10
Amenities6.4/10

Viktoriagade 2, Copenhagen, Denmark. See map

Free WiFi
Bar/Lounge
Concierge
Smoking areas
Accessible facilities
Coffee/tea in common areas
Multilingual staff
Front desk (limited hours)
Express check-out
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Hotel Description

A stay at A Hotels City places you in the heart of Copenhagen, within a 15-minute walk of Tivoli Gardens and City Hall Square. This hotel is 0.6 mi (0.9 km) from Strøget and 1.7 mi (2.7 km) from Nyhavn. Stay in one of 26 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided on request. Featured amenities include express check-in, express check-out, and multilingual staff.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Check-in from: 2:00 PM
Check-in by: anytime
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: DKK 500 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know
  • Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
Special Instructions
The front desk is open daily from 3:00 PM - 11:00 PM. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Guests are required to download the property's AeroGuest mobile app before check-in. Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, mobile payments, and cash
  • Mobile payment options include: MobilePay
  • Cashless transactions are available
  • Safety features at this property include a smoke detector
Optional fees
  • Early check-in fee: DKK 350 (subject to availability)
  • Late check-out fee: DKK 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Danish

Amenities

Most Popular

Free WiFi

Bar/Lounge

Concierge

Smoking areas

Accessible facilities

Other

Coffee/tea in common areas

Multilingual staff

Front desk (limited hours)

Express check-out

Express check-in

Designated smoking areas

Designated smoking areas (fines apply)

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Wheelchair accessible – no

Upper floors accessible by stairs only

Stair-free path to entrance

Hotel reviews

6.0
Fair29 Verified Reviews
warning-sign.svg
Cleanliness6.2/10
Service5.2/10
Comfort5.4/10
Condition5.6/10
Amenities6.4/10
8/10
Excellent
Signe aalbæk, 09 Apr 2025
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OK hotel til prisen

Ok hotel til prisen. Havde ikke modtaget mail eller sms med check ind adgang, men kunne ringe på dørtelefonen og få det ordnet. Værelse fint, der er dog to sengelamper som ikke kan tilsluttes el stik da disse ikke findes i nærheden. Fælles badeværelse OK, men der lugtede kraftigt af hash fra værelse skråt overfor badeværelset.

4/10
Poor
Jemma, 30 Mar 2025
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If you don’t mind showering in mold it’s great. It’s a good location and convenient. The stairs to the rooms are very steep and there is no lift For a short city break it was fine

8/10
Excellent
Clara, 17 Mar 2025
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A good hotel for a very fair price :)

10/10
Exceptional
Aleksandra, 07 Mar 2025
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Event i one day i Køpenhagen

En god ophold ved hjørnet af Vesterbrogade det var en ren værelse med alle faciliteter til rimelig pris.

6/10
Fair
Arthur, 02 Mar 2025
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I didn't understand the reason for paying to check in, I didn't get a refund, the room I stayed in didn't have a mini-fridge as it was in the photo and there was no bar in the hotel or reception in case I need anything

8/10
Excellent
Povilas, 27 Feb 2025
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Good enought for a price

10/10
Exceptional
Barbara, 21 Feb 2025
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Clean, easy to check in, modern. Great value. Would stay again

6/10
Fair
Nina, 12 Feb 2025
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Du får hvad du betaler for

Super fin seng men rummet bære præg af dårlig håndværk, afløbet i badet er dårligt og fald på gulvet ikke lavet korrekt. Der har en gang været en gavl på sengen - nu er der velcro og en hvid firkant på den grønne væg. Ingen lampe i nærheden af sengen, kun loftlampe som betjenes ved døren. Der er meget lydt når de øvrige hotel gæster åbner og lukker deres døre.

6/10
Fair
Ana, 11 Feb 2025
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The location of the hotel was perfect. However, nobody was at the reception and the check in/ check out have to be done by yoursef. It is necessary to download an app to do it before arrival. In our case, this was a weak point because we were considering leaving our luggage at the reception the last day but it was not possible. I tried to contact someone through the chat of the app but nobody answered. The bathroom was too small. And the last day we found our room open and with the lights turned on. It seems the cleaning service did not close properly the door. All our goods were inside but this situation should not occur.

2/10
Poor
Anders, 05 Feb 2025
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Forced to share data...

You are forced to download an app for check-inn, abd to share your informations.

8/10
Excellent
Monica, 04 Feb 2025
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Tv

It,s said tv in the room 202 but there was no kabel connection

6/10
Fair
Ella, 01 Feb 2025
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The room did not feel clean: trash under the bed for example

6/10
Fair
Ali, 31 Jan 2025
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Elendige hovedpuder, og meget larm fra døre der smækker i.

8/10
Excellent
Flavia, 29 Jan 2025
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Loved the location, very central and easy to walk around with cafes and stores nearby. When we walked in the room smelled of cigarettes which took hours and leaving the window open in the middle of January to get the smell somewhat out. I tried contacting through the AeroGuest app but nobody ever responded to my messages and there was never anyone at reception to talk to about this. Apart from that the stay was great.

4/10
Poor
Erik, 25 Jan 2025
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Cold and noisy

Cold room, very noisy, leaking water in bathroom but comfortable bed.

6/10
Fair
Mariza, 22 Jan 2025
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It did the job, but could have been better. The location was quite good for my needs - probably the best thing about this hotel. There were no staff anywhere to be found for my entire stay. I knew there would be no lift at this hotel, but the stairs are very steep and narrow. The room itself was OK, but some of the snacks in the snack tray (kind of like a minibar) were a few months out of date. I can see how some people might assume the snacks and drinks are complimentary - they are NOT, but there is nothing in the room itself to inform you of the costs. The carpets were fraying a bit, the faux leather on the bed base was ripped in one spot and the bedsheet was not big enough for the size of the mattress. Despite this, I had a comfortable sleep. I was on the top floor, so it was pretty quiet, but there is a club right opposite the entrance and it was very noisy until about midnight from that. Lots of churches in the area, so be prepared for the bells to wake you at 8am. You need to register in an app to get your electronic "room key" and a 500DKK refundable deposit is taken. This hotel took the deposit on my card twice and have only refunded one! There is no one to contact about this and all emails and messages keep being ignored!

8/10
Excellent
Max, 14 Jan 2025
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Clear communication for check in, room was nice and clean, shower had hot water, but unsure why we received partial deposit back. The heater was also not very strong and sounded like loud gurgling water

6/10
Fair
Neil, 13 Jan 2025
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On arrival the room was very basic. TV did not work. No mention of not having a lift. Stairs are uneven and not level. Beds old and dirty. No mattress protectors on the beds. Shower in the bathroom which was tiny. As a room to stay it was adequate for the money but it was to sleep in only. This was a room not a hotel to be used as a base. On checkout, the app would not work. Tried calling the help number but no answer.

10/10
Exceptional
Christian, 04 Jan 2025
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A nice and cheap experience

A nice city-center well-priced hotel. Everything was as expected and we enjoyed our stay there

2/10
Poor
Verified traveler, 12 Apr 2025
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Good luck if there is a fire

There was a power outage lasting 14 hours from around midnight. Not even emergency exit signs were lit. Emergency exit staircase used as storage for linen lamps etc.

4/10
Poor
Alesia Lykke, 08 Apr 2025
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Vi havde booket en suite og et dobbeltværelse. På dobbeltværelset var der ingen strøm og i suiten var badekarret utæt med blottede ledninger bag ved. Under opholdet var der utrolig meget larm fra andre gæster osv. Vi havde regnet med alt var iorden men vi blev skuffet. Lidt synd når værelserne faktisk er ret fine

2/10
Poor
Frank arni, 07 Apr 2025
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Vælg et andet hotel

Først kræver det man downloader en app og betaler 500 kr ekstra som man først får 5 dage senere man kan høre alt hvad der sker ude på gangen fordi døren ikke lukker ordentligt og stikkontakten hænger ud af væggen og man får et halvt malet værelse og når man skal i bad så er resten stoppet så alt vandet ligger i stuen virkelig det mest trælse værelse jeg nogensinde kan forestille mig

2/10
Poor
Verified traveler, 06 Apr 2025
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Awful

There is no such thing as soundproofing; you are exposed to the full volume of all the songs playing in the venue underneath the building all night long.

6/10
Fair
Kristina, 30 Mar 2025
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Håndværker larm søndag morgen.

Var ikke blevet informeret om at der ville starte larm fra håndværkere søndag morgen kl 7.15 havde jeg vidst det havde jeg ikke valgt denne overnatning. Ved henvendelse til hotellet blev jeg mødt af et flabet svar.

6/10
Fair
Karin, 30 Mar 2025
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Fint ophold. Der er problemer med toilettet - vandet løber ikke til hver gang der trykkes. Stang til badeforhæng er løs.

6/10
Fair
Martin, 30 Mar 2025
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En helg i Köpenhamn

Fint och stort rum. Rent och fint. Badrummet var inte så fint och väldigt dålig tryck i kranen.

10/10
Exceptional
Rune Friis, 29 Mar 2025
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Perfekt til en bytur.

Rent sengetøj og eget bad. Centralt og ikke mindst billigt.

2/10
Poor
Verified traveler, 25 Mar 2025
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Not recommendable

It was poor. The bedlamp plug did not work The tv did not work There was no curtains There was brown stuff, from previous visitors in the toilet, in the toilet when i arrived The fridge did not work There was a ton of notice from other residents

4/10
Poor
Timea Szonia, 06 Mar 2025
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Bathtub was leaking so i couldn’t use it … that’s why i book the room and was useless

2/10
Poor
Steffen, 02 Mar 2025
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Dårlig service

Det hele starter mes at jeg ikke kunne logge ind, vi deres døråbning med mobilen. Selvom jeg havde gjord alt det rigtige . På værelset, jeg skulle være 2 dage, var der 1 håndklæde stort 1 halv wc rulle. Og et tv der ikke virkede! Jeg ringede til receptionen og de vil komme op på værelset med nyt . Tv virkede slet ikke, og virkede slet ikke på mit ophold. Først dagen efter, efter jeg igen måtte ringe, kom de og gav mig det jeg bad om, dagen før. Meget støj på gangen…. Rengøringsdamen kom til alle omkring kl 17:00 for at gøre rent, hvilket jeg synes er et meget mærkelig tidspunkt . Når jeg skulle forlade værelset, kunne man kun lukke døren ved at bruge nøglekortet, hvilket var møg træls ! Alt i alt en meget dårlig oplevelse. Kommer ikke igen!

10/10
Exceptional
Yasna, 24 Feb 2025
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Muy buena ubicación

4/10
Poor
Verified traveler, 21 Feb 2025
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Der var meget lyt på værelset, jeg kunne høre alle komme og gå meget tydeligt. Jeg boede øverst og det lød som om en vaskemaskine var i gang hele dagen og natten. Samtidig var jeg meget uheldig, at der kom håndværkere kl. 7 og begyndte at larme også. Sengen var god og det var nemt med nøglen, men gulvtæppet var beskidt og værelset slidt.

4/10
Poor
Anna, 19 Feb 2025
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Inte alls som på bilderna, ganska sliten, luktar konstigt, själv service

8/10
Excellent
Marie-Louise, 16 Feb 2025
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Godt sted at overnatte til billige penge

Rigtig fint sted at overnatte! Der er dog meget lydt, og dørene mangler gummilisten hele vejen rundt, så lyset fra gangen kommer ind udefra. Sengene var fine og rene.

6/10
Fair
Michael, 15 Feb 2025
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Gut gelegen

Vorteil: gut gelegen, unmittelbare Nähe Bahnhof. Hotel selber: keine Rezption vor Ort, online check-in, kein Aufzug. Preis ist allerdings insgesamt okay.

6/10
Fair
Michael, 15 Feb 2025
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En enkelt overnatning i København

Minibaren var tom, og igen kanaler på fjernsynet, ellers ok.

4/10
Poor
Mauricio, 10 Feb 2025
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Não venham

A localização é muito boa. Não existe atendimento de equipe no hotel, em 3 dias não vi ninguém, não tem onde deixar as malas. O travesseiro é horrível, tem um boate muito perto que toca música até de madrugada. O banheiro é compartilhado e muito pequeno. Não voltaria aqui

6/10
Fair
Rasmus, 07 Feb 2025
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Helt okej ifall dom sänker sina priser.

Helt okej ifall du ska övernatta och ej är ute efter en lugn upplevelse. Man hör in till grannen och dörrarna är ej isolerade. Trapporna är till rummen är något jobbiga. Men nu renoverads hotellet när vi va på plats så den var ej någon positiv upplevelse. Men kan tänka mig bo där igen ifall priser regleras ner för just nu är det för högt emot vad du får.

6/10
Fair
Verified traveler, 04 Feb 2025
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Hôtel correct pour quelques nuits

Hôtel très bien placé proche du centre. Cependant on entend tout ce qu’il se passe dehors et dans le couloir. Couettes un peu légères et chambre assez froide malgré le chauffage à fond.

2/10
Poor
Fredrik, 02 Feb 2025
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Don't stay here!

Very expensive in relation to the standard, which was very poor. Plastic carpet in the bathroom, which was old and ugly. One of the bedside lamps could not be used since there was no outlet by the bed, a sportlight in the bathroom was hanging from the roof in the electric cable, the temperature of the water in the shower could not be controlled, and the sound went straight through the walls. One of the worst hotels I've ever stayed at.

6/10
Fair
Søs, 21 Jan 2025
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Hotel Viktoria

Servicen omkring om-booking af værelse til 2.sal (pga.manglende elevator)-var ok. -Rengøring ok. -Det undrede os at man har placéret et gigantisk TV-(i forhold til værelsets størrelse.)-som er ubrugeligt pga.’dårlig ell.manglende antenne forbindelse’ ! Vi valgte Hotellet pga.den,-for os,-centrale beliggenhed.

2/10
Poor
Stefan, 19 Jan 2025
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Hotel from hell

Dåliga trappor m väldigt höga steg Svårtillgängligt Tv o kyl fungerade inte Kallt på rummet Vindsvåning som var trång Incheckningen fungerade inte Otrevlig support Överlag katastrof

6/10
Fair
Mehmet, 16 Jan 2025
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Billigt

Billigt hurtigt hotel til at sove. Fint værelse men beskidt

4/10
Poor
Verified traveler, 09 Jan 2025
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App’en til at åbne hoveddøren fungerede ikke ved ankomst, så jeg måtte bruge lang til på at stå i telefonkø til receptionen. Vinduerne på værelset stod helt åbne ved indtjekning, så værelset var iskoldt (i januar) og var længe om at blive varmet op. Der manglede desuden håndklæder på værelset.

4/10
Poor
Verified traveler, 01 Jan 2025
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Njae

Ingen öppen reception, allt digitalt och det var krångligt. Trapporna är smala och väldigt branta, dessutom ett högt steg in i korridoren. Luktade unket i rummet. Dessutom reserverar de 500 danska kronor som man inte får tillbaka förrän en vecka senare. Vi fotograferade både snacks och kylskåp (som var varmt) innan vi åkte hemåt. Bra för ungdomar men för vi lite äldre så var det enbart läget som var positivt.

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