Du solltest wissen

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• No pets and no service animals are allowed at this property.
• A car is not required for transportation to and from this property.
• Cashless payment methods are available for all transactions.
• Contactless check-out is available.
• At check-in, guests must provide a record of full COVID-19 vaccination.
• The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Besondere Hinweise

Guests must transfer via boat to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the ferry terminal. To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in. This property is accessible only by boat. Boat transfers from Cenang Terminal to the property are available at 6:30 AM, 8:15 AM, 9:15 AM, 10:30 AM, 11:30 AM,1:30 PM, 2:30 PM, 5 PM, 6:30 PM, 7:45 PM, 9:15 PM, 10:30 PM, and midnight. Guests should arrive at Cenang Terminal 10 minutes prior to departure. Transfers from the property to Cenang Terminal are available at 6 AM, 7:30 AM, 8:45 AM, 9:45 AM, 11 AM, 12:30 PM, 2:00 PM, 3:30 PM, 5:30 PM, 7 PM, 8:30 PM, 10 PM, and 11:30 PM.

Anweisungen

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Mindestalter

18

Optionale Gebühren

• Fee for cooked-to-order breakfast: approximately MYR 55 for adults and MYR 55 for children
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Malay

English

Indonesian