Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Cần biết

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

Hướng dẫn nhận phòng đặc biệt

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.

Hướng dẫn nhận phòng

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Tuổi tối thiểu để nhận phòng

18

Phí tự chọn

• Airport shuttle fee: COP 50000 per vehicle
• Airport shuttle fee per child: COP 50000
• Pet fee: COP 60000 per pet (varies based on length of stay)
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)
• Rollaway bed fee: COP 100000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

French

Spanish