Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

Cần biết

• Pool access available from 7:00 AM to 10:00 PM.
• Hot springs access available from 8:00 AM to 9:30 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Guests under 18 years old are not permitted at this adults-only property.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• A car is not required for transportation to and from this property.
• Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hướng dẫn nhận phòng đặc biệt

This property offers transfers from the ferry terminal and bus station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. Guests will receive an email within 72 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Quiet hours are enforced at the property from 11:00 PM to 9:00 AM.

Hướng dẫn nhận phòng

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, mobile payments, and cash
• Cashless transactions are available
• Long-term renters welcome
• This property uses a grey water recycling system and eco-friendly cleaning products
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Tuổi tối thiểu để nhận phòng

18

Phí tự chọn

• Airport shuttle fee: MXN 120 per vehicle (roundtrip, maximum occupancy 6)
• Pet fee: MXN 55 per pet (varies based on length of stay)
• Service animals are exempt from fees
• Early check-in fee: MXN 20 (subject to availability)
• Late check-out fee: MXN 20 (subject to availability)
• Hosted evening meal: MXN 800

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish