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08 Apr 2025
Tuesday
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09 Apr 2025
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2 Adults - 0 Child
1 room

Windsor Motel
4.8

Poor

139 Guest reviews

4.8
Poor
139 Verified Reviews
Read all reviews
Cleanliness5.2/10
Service6.2/10
Comfort4.8/10
Condition4.2/10
location6.6/10
Neighborhood5.8/10
Quality5.8/10
Value5.8/10
Amenities5.8/10

undefined, New Windsor, United States of America. See map

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Hotel Description

With a stay at Windsor Motel in New Windsor, you'll be within a 10-minute drive of United States Military Academy and New York Military Academy. This hotel is 13.1 mi (21.1 km) from Woodbury Common Premium Outlets and 14.5 mi (23.3 km) from Bear Mountain State Park. Make yourself at home in one of the 32 air-conditioned rooms featuring kitchenettes with refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones and irons/ironing boards, and housekeeping is provided daily. Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.

Hotel reviews

4.8
Poor139 Verified Reviews
warning-sign.svg
Cleanliness5.2/10
Service6.2/10
Comfort4.8/10
Condition4.2/10
location6.6/10
Neighborhood5.8/10
Quality5.8/10
Value5.8/10
Amenities5.8/10
2/10
Poor
John, 25 Jul 2021
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Discussing

I have stayed in many hotels around the world, this was the most disgusting plaice i stayed in

10/10
Exceptional
Verified traveler, 22 Jun 2021
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nice park by the river and Irish bar near by

10/10
Exceptional
Verified traveler, 27 May 2021
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Nice management. Went out of their way to help make our stay enjoyable. Price was great and location awesome.

2/10
Poor
Verified traveler, 17 May 2021
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Do not stay here. Do not list this motel as a place to stay avoid this and find a safer cleaner and slightly more expensive place to stay.

4/10
Poor
Samantha, 26 Sep 2020
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Spend the extra money for a better place

The bed was small and very hard and uncomfortable and overall just unpleasant.

8/10
Excellent
YETUNDE, 20 Jul 2020
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Comfortable, Quiet, Available parking space in front of the room, Service readily available.

10/10
Exceptional
Thomas, 28 Jun 2020
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great motel

Great motel for a mid trip break, The Sloop Hill State Unique Area is walk/short drive and is a great river park

4/10
Poor
Janet, 12 Feb 2020
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UGH

Lock on door did not work, no security chain, no tissues, no plastic cups gross dirty parking lot . room was clean . portable hater hard towels what do expect for a cheap place

2/10
Poor
Verified traveler, 02 Oct 2019
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It is not fully operational It is under construction

6/10
Fair
Luisa, 17 Sep 2019
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Place in process of total renovation. Much needed.

2/10
Poor
Verified traveler, 15 Sep 2019
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Horrible place dirty and smells cops go threw not a place people want to stay

2/10
Poor
Verified traveler, 01 Sep 2019
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Very poor motel. They are in the midst of renovation and it shows. For example, there were cement block chips right outside our door. In fairness, I think they are trying to improve the place, but until that is done, this is like a third world hotel. I feel misled, and as a result, I won’t use hotels. Com again.

2/10
Poor
Leigh, 01 Sep 2019
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Save yourself, just keep driving!

Whoa!! This felt like I stayed in the middle of a horror movie. I was so uneasy the entire time. Rooms had a layer of dead bugs along window, numerous holes in walls, shower. Strange odor. The door and especially the windows did not make me feel secure with the types of locks. Lobby had an even stranger odor of cheap cleaner mixed in with mold and I'm not even sure. Clerk was coldish and rude. Sleeping in rest area with windows open next to a Max prison that had serial killer escapees would have felt safer and smelt better. .... Just go..don't. i like I said, I felt I was in middle of a horror movie * shutter

2/10
Poor
Verified traveler, 27 Aug 2019
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I didn't feel safe. The floors were uneven and slanted about 8 degrees West. I was afraid I was going to fall through the floor. The room and bathroom smelled of mold. The shower walls were caked with mold. I tried to spray with Lysol. The toilet was not stable. The window did not lock in the bathroom. The place should be condemned. Why was this place on expedia???

2/10
Poor
Verified traveler, 25 Aug 2019
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Discrimination against the mentally disabled

They were very unkind to me and my family I was there for two days before they told me I had to leave and refund my money and they lied saying that he was giving us another room but said that there was no more rooms after I already checked out. I was discriminated against for being mentally and emotionally disabled and I do not recommend staying there.

4/10
Poor
Susan, 20 Aug 2019
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Easy check in and out. Mold in bathroom on ceiling, shower, and walls. Very thin walls could hear conversations of those outside as well as in rooms next door.

6/10
Fair
Jenny, 10 Aug 2019
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fast wi-fi ,big room, friendly host, but some stuff are old and broken

10/10
Exceptional
Verified traveler, 09 Jul 2019
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You always have excellent service in performance there's no need to add a bit more goes through words should mean a lot to y'all

4/10
Poor
Verified traveler, 28 Jun 2019
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This motel was deceptive starting with the unkept grass front, swimming pool filled in w/dirt and construction debris and overflowing dumpster piled on top, No continental breakfast available. Room #35 had the a/c unit mounted within a closet that had the door removed. Big tip-off were the 4 roach traps along the floor boards and the stain bed covers. A policeman I met said Windor's police and other agencies always make drug and vice arrests at this hotel. Cops were out front nightly. No screens on windows in rear of room. A map in lobby showed town and when asked what local sites were popular-clerk couldn't find motel's location to reference attractions. Rating F with 3 stars.

8/10
Excellent
Verified traveler, 04 Jun 2019
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We are living through a remodel of an 18th century farmstead. Needed the most inexpensive option to shower and sleep. The Windsor Motel is clean and has ample hot water. One complaint... I would have enjoyed an outlet in the bathroom (or anywhere) in which to plug in a blow dryer, but there wasn't any. I'll live. : )

4/10
Poor
Verified traveler, 27 May 2019
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Friendly, but last choice

The owners/workers were very friendly. The sheets were clean and the towels were new. Needs a lot of work, and is a run down motel, but for trying to find a cheap place to stay at the last minute on a very busy weekend in the area, it worked.

2/10
Poor
Verified traveler, 18 May 2019
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Just horrible

From mouse poison bait stations in the bathroom to exposed filthy box springs on the beds, this place doesn’t even try to present as a decent place to stay. Don’t stay here.

2/10
Poor
Tai, 27 Mar 2019
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Worst than the bates motel

Their was some type of rodent in my room. There was no heat. My room had a space heater. There was hairs around the tub. The sheets couldn’t have clean, I Broke out in hives. I stayed here out of sheer desperation.

2/10
Poor
Verified traveler, 20 Mar 2019
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The floor tiles near the toilet were sinking possibly do to water damage. No heat except for a space heater that was on upon arrival. No heat in bathroom too cold to even take a shower. Hot water took to long to come through even to shave. I WILL NO RECOMEND THIS PROPERTY.

6/10
Fair
Verified traveler, 04 Mar 2019
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Not bad just gross bathroom

The room wasn’t bad except for the bathroom the shower kept dripping on the floor and the walls, windows and bathroom need fixing and or replacing it made uncomfortable to use it.

2/10
Poor
Jeanne, 14 Nov 2018
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BED BUGS! MOLD AND MILDEW! YUCK!

Terrible place. Mold and mildew in shower. Windows don't lock and BED BUGS! BED BUGS! BED BUGS! HORRIBLE. DO NOT STAY HERE. Also a weekly and a man followed me around. Unsafe.

6/10
Fair
tim, 15 Oct 2018
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good hotel if you need a cheap one just a room and a bed if you want more you need a different hotel

4/10
Poor
Jeff, 13 Oct 2018
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Room was in poor condition.

4/10
Poor
Verified traveler, 10 Oct 2018
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Very Poorly Maintained. Original showers and fixtures from the 50s or 60s. Appears to be clean.

2/10
Poor
Disgusted, 09 Oct 2018
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This was by far the worst hotel we ever stayed in. If you have a choice choose your car.

8/10
Excellent
Reed, 18 Sep 2018
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It was reasonably priced. Staff was very friendly. Room had some rough spots (punch marks in bathroom door, broken towel rack, small shower). Overall, it was worth the price. A little TLC and it could be a much nicer facility.

6/10
Fair
Raymond, 17 Sep 2018
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Rooms need renovation. Bathroom tiles falling off. Shower are small and molding on gravel. Very poor lighting. Bulgie mattress. Never again.

2/10
Poor
Verified traveler, 10 Sep 2018
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Needs great renovation! Not neat or clean. Only good thing was tv.

2/10
Poor
Verified traveler, 03 Sep 2018
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worst I've seen.

2/10
Poor
Verified traveler, 13 Aug 2018
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DON’T Go there you’ll. Be very disappointed!

This place is a DUMP & FILTHY! We arrived at 10:00PM because we weren’t arriving with the directions & the office kept misleading us & then telling us something else. The walls & baseboard have most likely never been cleaned. Bottom line I wouldn’t suggest this place to even a bag person

6/10
Fair
Sean, 30 Jul 2018
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Will not return to this hotel

The rooms were in pretty bad shape, and the shower was pretty poor. There was about an 1/8th of a roll of toilet paper with no spare. I had to walk down to the office to get another one. There were stains on a rag that looked awful. The walls were thin and the A/C unit was extremely loud. The two men who worked there however, were very polite and responsive.

4/10
Poor
Claudia, 19 Jun 2018
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Rating

Dirty towels and blanket, bed lights don’t work at all. Hard bed and noisy air conditioner.

6/10
Fair
Verified traveler, 18 Jun 2018
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quiet location with restaurant nearby

Owners are slowly renovating rooms, bed was comfortable, rooms very spacious. Our room did not have many plugs and none in the bathroom for use with hair dryer nor electric shaver . No ice machine, but there is a fridge and micro. the price of room reflects the value. Cheap place for those who are seeking a safe location for sleeping as they travel.

2/10
Poor
Verified traveler, 12 Jun 2018
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Stay elsewhere

This is not at all what was expected. But we got what we paid for. Cheap, filthy and stinky

6/10
Fair
Verified traveler, 30 May 2018
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You get what you pay for

They need to perform some major repairs and upgrades to the rooms.

6/10
Fair
Verified traveler, 28 May 2018
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It was all right check in but the tv kept going in and out because some one kept plugging something in somewhere in the hotel. The drive

2/10
Poor
Verified traveler, 22 May 2018
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This place is horrible bed bugs and they had no fridge and the shower went every where plz trust me when i say stay away from that place

2/10
Poor
Verified traveler, 14 May 2018
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This is a terrable motel for a night stay cheap but not worth the price.. totally run down bathroom super small. Room smells need to be upgraded better. Totally rundown motel

4/10
Poor
My, 09 May 2018
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Not worth the money

Paid $85 for one night and its not worth it. The room is dirty, and the wall is too thin that you can hear people talking in the next room.

6/10
Fair
J, 03 May 2018
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Windsor

The owner is nice but the property is in a older part of town and desperately need to be updated.

8/10
Excellent
Krista, 11 Apr 2018
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Very nice for the price

Very clean, nice amenities. Could use a more comfortable mattress.

4/10
Poor
Verified traveler, 09 Apr 2018
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Run down

Police there the first night Noisy the second night No coffee Needs updated Large person would not fit in the shower

6/10
Fair
John, 12 Mar 2018
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No smoking room but smelled of smoke very old looking also

6/10
Fair
Verified traveler, 05 Mar 2018
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Basic Stay

Not a luxury stay bit a place to lay your head and shower. Staff was super warm and friendly.

2/10
Poor
Verified traveler, 30 Jan 2018
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Terrible

Not a nice place to stay. Dirty would never recommend to anyone.

2/10
Poor
Dede, 20 Oct 2017
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A real hole in the wall

The condition of the room was horrible. There was literally several holes in the walls as well as in the floor in the bathroom. The shower curtain was disgusting as well as the overall cleanliness of the room period. Most lights in the room didn't work.

4/10
Poor
Todd, 29 Aug 2017
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Only if you absolutely have to

Place was dirty smelly I found a crack pipe under the bed and the shower made me feel like I was in prison

4/10
Poor
Verified traveler, 21 Aug 2017
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Needs work!!!

No electrical outlets in the bathrooms, patched up a/c Needs paint and new numbers on doors and exterior of units, No vents in the bathrooms. Pool in now filled in with dirt.. Lawn care lacking. Doors had to be kicked to get in the rooms

8/10
Excellent
Joanne, 20 Aug 2017
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OK places to spen night

OK place to spend the night when traveling throught the area.

8/10
Excellent
Joanne, 19 Aug 2017
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Good stop for a nights sleep

Friendly staff. This is a basic motel, great for the one night stay when driving through the area.

4/10
Poor
Verified traveler, 19 Aug 2017
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cheap hotel

Room didn't have towels

4/10
Poor
Verified traveler, 06 Jul 2017
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This was an older motel but looked clean. Staff was courteous, but wasn't there when i needed to check out. It was around 6am. At 145am we heard around knocking. When we cautiously opened the door, It happened 2 times and them a car alarm went off. It was vey difficult to get back to sleep.

4/10
Poor
Verified traveler, 29 Jun 2017
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They bed is so uncomfortable you can barley sleep.

2/10
Poor
Verified traveler, 28 Jun 2017
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hookers and crackheads

Nasty place, drug deals , hookers, cops all night. Beds were terrible one was a rock the other was a black hole. A/c didn't work right, the bathroom vanity was rotting away from the water running out the drain.

6/10
Fair
Verified traveler, 27 Nov 2016
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big room but bad dirty.

At the first day, no clean. Since the second day, it is ok.

8/10
Excellent
Susan, 18 Nov 2016
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Modest but clean

Location moderately close to West Point, beautiful area.

4/10
Poor
Patricia, 16 Nov 2016
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Not as clean as I like. Needed some work done on the rooms.

2/10
Poor
Rita, 24 Oct 2016
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Would not staying there again..old needs updating big time!

4/10
Poor
Warren, 03 Oct 2016
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OK as a temporary, survivable site.

Stay was not great. When we arrived there was no heat. We had to tell the person working with the front desk about that and she had to go to the front desk to turn it on. It was a good thing she was walking past our room at the time because the telephone wasn't working, so we had no phone service during our stay. Also, we had to tell her that there was no blanket on the bed under the bed cover. She had to bring us a blanket. The continental breakfast was minimal - juice, coffee and bagels or doughnuts. The breakfast area was VERY small with only a table for two. On the last morning the chain connecting the toilet flush arm to the flush hole cover broke and I had to do a temporary fix because the office didn'the open until 9 AM to report it.

4/10
Poor
Nancy, 01 Oct 2016
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The Good, The Bad and The Ugly

The Good....The room had been recently painted and the bed was comfortable. The Bad .... We had no TV service at all and breakfast was coffee and a bagel. The Ugly .... The room was quite dirty in the corners and the stains on the towels were disgusting.

2/10
Poor
William, 19 Sep 2016
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Sleep in your car!!!

I spent from 2:30 am until 7:30 am Can you say DUMP, I should have slept in my van, the seats are better than the beds in this place, the neighor blasting music at 2:30 am the bathroom lights NOT working at all, I worked a job locally and needed a few hours sleep before a 4 hour ride back, I would have been better off driving straight back with out trying to sleep SORE back, I looked at shower and drove home without one. HOW do these places get away with out doing anything?? and FYI as I was checking in another person was loudly checking out because of the condition, I guess that should have been my hint to not stay over.

4/10
Poor
Michael, 15 Sep 2016
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Clean budget friendly hotel, easy access to WP

I could go through a list of issues with the room, but why? It's a typical no-frills budget hotel and they had little to do with the overall stay. Bathroom floor was noticeably slanted, but that didn't affect anything. We had two rooms and both were perfectly clean and looked fine when sleeping. Ash, the lady at the desk, was extremely nice and helpful. Easy access to West Point straight down Hwy 9 to Stoney Lonesome Gate. New Windsor has some nice restaurants if you look for them. Also, the Irish Pub next door is a treat for a late night Guinness, especially visiting with the Dublin-native behind the bar. If you're on a budget or every other hotel near West Point is sold out, this option will work for you.

8/10
Excellent
Bobbi, 04 Sep 2016
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The staff was wonderful. They were new to the area

When I find food in the refrigerator, I am concern with the overall cleanliness of the room. The bathroom sink cabinet was kicked in. Everything did look clean otherwise.

6/10
Fair
Steven, 29 Aug 2016
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You Get What You Pay For

If you're looking for the elegance of a Hilton, then find another place. But, if you're not picky about finding a bed of roses, then this is the place to stay. The price is right. Ash and the rest of the staff was very nice.

6/10
Fair
Jacqueline, 16 Aug 2016
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no remote control for tv, but desk clerk gave me one, very nice.

6/10
Fair
Verified traveler, 09 Aug 2016
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Windsor Motel

The cable TV was down. The wi fi didn't work even with the code. No restaurants were nearby. The air conditioning was working but not as effective as it could have been.

2/10
Poor
business person, 07 Aug 2016
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Most horrifying ever!!!!

Police were there when we checked in kicking people out of one of the rooms. Hair and bugs in the bathroom, blood on the bed cover and super sticky floor. The people staying there looked like they were drug dealers and lived there. Can not tell you how much you need to stay away!!!!

4/10
Poor
Gordon, 17 Jul 2016
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Economical overnight stay

Economical overnight stay.

2/10
Poor
sophia, 26 Apr 2016
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Worst night ever

It was horrible the toilet when I went to flush was flooding over instead the cable that was supposed to be offered was not all the channels did not work it was a horrible stay then at about 8am they were on the roof banging like they didn't have guests that are sleeping and due to check out at 11am I feel that was rude. The stay was awful I don't think I will ever go back there again.

4/10
Poor
maria, 11 Apr 2016
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Signed up for a non smoking room. Given a smoking room. Had to change rooms. Very thread bare motel. Hotel clerk was pleasant.

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