West Lake State Guest House

9.4

Exceptional

120 Guest reviews

9.4

Exceptional

120 Verified Reviews

Read all reviews

Cleanliness9.4/10

Service9.2/10

Comfort9.2/10

Condition9.2/10

location10/10

Neighborhood9.6/10

Amenities9.4/10

great experience with West Lake State Guest House

The hotel is located by the beautiful west lake, it is super clean and very quiet. The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us. Will definitely stay again next year, highly recommended.

Historic hidden gem

It is truly a privilege to stay at the State Guest House, open to the public when not being used for its intended purpose. The hotel is situated in the most beautiful park adjacent to historic West Lake. Everything about the place is truly exceptional, including perhaps the most beautiful indoor pool in Asia.

Have the most beautiful west lake view. Will definitely stay again.

This resort is absolutely beautiful, amazing view, great service. Booked one week stay for mum n dad’s 35 year anniversary and they had an amazing experience. Very friendly and helpful staff! Will go back again!

I am very happy with my experience at the hotel. Mr. Guo helped us greatly by providing information of local interests, booking performance tickets, reserving taxis, etc. Highly recommended.

Beautiful place, poor service

The hotel is located by the beautiful west lake and is quiet. However, it is not convenient to move around (one needs to call transportation for going to hotel's restaurant or going out, and this service is really slow. I had to call three times for each trip).

Perfect location and outstanding service.

Unique garden like setting. Nice rooms; would even be nicer with larger (more modern) windows.

Beautiful garden in hotel, room is clean and organized . Staff are very nice ,friendly and helpful.

Very nice property with beautiful landscape. Good breakfast with lots of choices and superior quality.

Excellent location, a nature dreamland Choose new buildings if possible we stayed in no 7 with lake view and were very satisfied

Amazing location - it’s part of the west lake. No need to go out to the lake at all!

Beautiful grounds in good location. G20 was held there. Very interesting.

Excellent service

Wonderful experience staying at West Lake Guest House in Hangzhou. Hotel staffs were incredibly helpful and nice! Will certainly return in the future.

Travelers from USA

Beautiful environments but stayed in different building, needs golf car to transfer from one building to another, course inconvenience for people to go even to the restaurant for breakfast unless you stay in the main building. That’s why we have to pay additional to upgrade to the main building.

It is not so convenient if you have a car. There are not so many restaurants nearby. The room need remodeled as a five star hotel. The breakfast and dinner buffets are just so-so. But if you want to enjoy a quiet and joyful time nearby the west lake and you don't like the crowd, it is the best place. It is very private. The garden and lake views are very beautiful and impressive. The service is good. They brought us the ginger tea because they heard my husband coughed inside the room. That is sweet.

A great place with perfect service! Garden, food, lake, and etc. Perfect!

It is an impressive hotel. The service is impeccable too. It is in s more secluded area, which we really like.

amazing hotel

很棒的酒店，装修非常老干部风格。但是细节处还是体现了精致，有入住水果（当季，且不止一种）为了防蚊很贴心的给了青草油➕风油精。环境没话说，不可能找到其他那么棒的自然景观。早饭，是所有酒店里我吃到最棒的！九曲红梅做的茶叶蛋！

Happy stay at West Lake Guest House

Hotel was well maintained, very clean and conformable. The garden was amazing and worth the time to spend in it. Breakfast was very good with lots of variety.

Beautiful campus. Yes, I used the word ‘campus’ since not all people can come in the area. The campus was guarded by police or soldiers. July weather is too hot to visit in Hangzhou. I strongly recommend to provide a facility shuttle bus to take people to some popular spots. This will provide much needed short distance transportation for the customers. We noticed that many taxi drivers in Hangzhou don’t like go to places that are too close. Hotel is great with fabulous breakfast. It is right next to West lake with Park like settings.

So quiet and peaceful

An exclusive and unique property. Magnificent landscape features and even in the early spring so many things were in bloom and green. Peaceful and quiet at all times. The concierge staff is most helpful and had immediate answers to all my questions. The only inconvenience I experienced was the lack of an ice bucket in the room. The ice showed up, but the bucket did not. Perhaps request one at check-in. It truly would be difficult to find better 5 star service than this in China

The best of the best

More of a resort than a hotel! Well equipped rooms that are impeccably clean. It was a rainy day when we arrived. Upon arrival we changed our clothes and went out to one of the several restaurants onsite. When we returned. My shoes had been cleaned and placed back into the closet. The grounds, the lake, the teahouse - it is all worth taking in. We would definitely stay here again!

Stunning in every way

Seriously, who wouldn't want to just move in and live at the West Lake State Guest House. We loved everything about this place - every little detail! The rooms, the snacks in the rooms, the bathtub, the room service, the landscaping, the view, the buffets, the golf carts, the location. Can't wait to return!

Luxurious rooms with a view

West Lake State Guest House is made up of villas in a huge garden by the West Lake. Rooms are very nice and comfortable. I slept well on the bed and pillows.

Great Hotel but not so good condition

The room is big, view is good but the condition is a bit worn out, location is pretty good too if u want to walk around the west lake

The whole area is incredible beautiful, room is fine, but carpet has little bit stain & has hard time to communicate in English.

Not recommended at all

Front desk service is really horrible!!! Cleaning lady is very helpful. My room tv is hard to received channels. Plus the room is old and too warm. You can not adjust the room temperature because it's automatedly set up by the hotel!

Beautiful surroundings at this Lovely Hotel

The hotel rooms have kept some original decor but with modern bathrooms, grand lobby, awesome gardens, & restaurants. The views & entire complex bordering West Lake are magnificent! One can just walk around the lovely grounds all day. The staff are very friendly & the food is delicious. Chairman Mao, President Obama, Premier Chou-en-lai, Kissinger, & many other dignitaries have stayed there. We enjoyed our stay immensely.

Excellent location inside west late, quite and comfortable, food is delicious

Nice place to stay! Very special location and quite, i would like to come back in the future!

staff needs training

Only deal with the managers! The other staff are lazy/incompetent and sometimes rude. Still waiting for my 2000rmb deposit to return back into my account (( pro tip: pay in cash for the deposit )) The hotel itself is nice, beautiful property! The breakfast was good and the bed was comfortable. It could have been so much better if the staff were better trained, imho.

Excellent

Very very satisfied

Beautiful garden-like hotel grounds!

Can't say enough how beautiful, peaceful the hotel grounds is, right next to the West Lake. Hotel staff is very good at accommodating our requests (getting show tickets, arrange taxi, room upgrade). We found getting taxi in the hotel is not a problem, the hotel also provides cart that can drive you around different buildings and to the gates. Breakfast has excellent choices. All in all, our family enjoyed very much staying at the State Guest house as well as seeing Hangzhou!

Heaven

If there are a heaven is this place "heaven on earth".

West Lake State Guest House

Villas set in beautiful serene gardens on West Lake. Absolutely gorgeous and I would highly recommend it. The West Lake area is very crowded. The hotel and gardens give you the same experience but without the crowds. Wonderful! Mao visited here many times and a G7 summit was held here with world leaders.

超越预期的完美之旅 Rather than perfect

这里的一切都很完美。员工非常友好，甚至帮我们的房间升级到1号楼。在酒店里就能看到西湖，一号楼也看得到。1号楼甚至提供了免费的下午茶和游船，虽然游船我们因为不知道而没去。非常感谢这里的所有员工，特别是电瓶车的师傅以及一号楼和七号楼的员工，服务完美。下次再来。 Everything is perfect. The staff is friendly and update our room to Building No.1. You can see the west lake in the hotel and even in Building No.1. And they even give us free afternoon tea.Thank you for every staff here to give us a nice vacation especially the shuttle bus drivers and staff in No.1&7. Hope to see you soon again.

the best experience of family leisure

I travel often and this is so far the best hotel I stayed so far. The best service, great food, and the incomparable garden design by West Lake. I love the modern Chinese design of every little detail in the hotel building #8. Will come back for more vacations in the future.

Restful

Beautiful location, great staff & privatcy.

Terrible hotel staff. I have never experienced such terrible staff anywhere else

酒店环境很好，设施齐全，早餐和自主餐味道很好，价格也算合理，值得入住

仿佛回到古時的西湖，沒有人擠人，不會嘈雜，寧靜又悠閒漫步其間。下次还會再來。

非常幽静的酒店。

餐飲精緻美味，庭院本身就是景點，服務人員很專業，不愧是接待外賓的場所

서호 힐링

서호 주위에 너무 한적하며 아름다운 숙소 였습니다 직원들도 친절하며 힐링할 수 있는 시간이었습니다

旅遊西湖必住

房間較舊。水喉花灑殘舊漏水。 園區環境優美、服務好！

環境優美，無與倫比

风景绝佳，室内空气有待改善

酒店园林景观优美，西湖美景尽收眼底。餐厅食物不错，服务有待加强。可惜室内大厅使用的空气清新剂味道像杀虫剂，引发过敏反应，希望能改善

本次住宿8號樓，因家庭旅遊訂兩間房，入住時前枱貼心安排連通房，房間很棒，整體服務也很好。最喜歡的是飯店本身自帶的庭園及西湖景觀，不用人擠人就可以悠閒的享受美景，真是太棒了！下次來還是會選擇這裡。

Good old state hospitality at the serene West Lake. Very pretty garden and the Chinese restaurant is hard to fault. The room is starting to show its age but it’s still kept reasonably clean. Overall a very pleasant experience and will visit again.