VNAHOMES Serviced Apartment
9.2

Wonderful

25 Guest reviews

9.2
Wonderful
25 Verified Reviews
Read all reviews
Cleanliness9.2/10
Comfort8.6/10
Condition8.8/10
Amenities8.6/10

No. 26, Vong Thi Street, Tay Ho, Ha Noi, Hanoi, Vietnam. See map

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Smoking areas
Childcare
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Hotel Description

With a stay at VNAHOMES Serviced Apartment in Hanoi (Tay Ho), you'll be a 1-minute drive from West Lake and 9 minutes from Hoan Kiem Lake. This aparthotel is 3.3 mi (5.3 km) from Ho Chi Minh Mausoleum and 4.4 mi (7.1 km) from Hanoi Old Town Night Market. Make yourself at home in one of the 19 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Your memory foam bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Hotel policies

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Check-in from: 2:00 PM
Check-in by: anytime
Minimum check-in age: 15
Check-out by: 12:00 PM

Cleaning and safety practices

  • Essential workers only - NO

Important information

Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has not indicated whether there is a smoke detector on the property
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Minimal age
15
Optional fees
  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in fee: VND 100000 (subject to availability)
  • Late check-out fee: VND 100000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Vietnamese

English

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Gym

Smoking areas

Childcare

Business facilities

Accessible facilities

Other

Elevator

Concierge services

Airport transportation (surcharge)

Laundry facilities

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Porter/bellhop

Designated smoking areas

Grocery/convenience store

Wheelchair accessible parking

Designated smoking areas (fines apply)

Free valet parking

24-hour fitness facilities

Babysitting or childcare (free)

Shared refrigerator

Water dispenser

Lockers available

Couples/private dining

Proposal/romance packages available

Reception hall

Covered parking

Secured parking

Carport

Off-street parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible fitness center

Visual alarms in hallways

Coworking spaces

Well-lit path to entrance

Hotel reviews

9.2
Wonderful25 Verified Reviews
warning-sign.svg
Cleanliness9.2/10
Comfort8.6/10
Condition8.8/10
Amenities8.6/10
6/10
Fair
John, 21 Mar 2025
expedia-logo-v2.pngTraveller

Really bad communication and some staff would just nod and smile and have back again and again to finally they understood. Very frustrating. Its also too far out of the city and no decent restaurants close

10/10
Exceptional
Peter, 20 Mar 2025
hotel-logo-v2.pngTraveller

VNA Hotel

On this trip to Vietnam the VNA was one of the best apartments we stayed in. Staff were super friendly and efficient organising our taxi's and transfers. Large comfortable rooms close to restaurants and lake.

6/10
Fair
John, 13 Mar 2025
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Decent self contained room. Communication and sevice from male staff terrible. No idea, lax, zero interest and care factor

8/10
Excellent
Linda, 27 Feb 2025
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Front staff was excellent. Thanh was very helpful

8/10
Excellent
Linda, 23 Feb 2025
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Reception very helpful.

8/10
Excellent
Li Nai, 28 Jan 2025
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The staff was amazing here and they were so communicative. Although it was super loud location, u get a cafe right downstairs and 30min grab into old quarter. The breakfast isnt that good so i would just get food elsewhere tbh the meat in the pho was rotten tasting so after that i did not eat their breakfast. Overall the staff is really sweet and the location is nice

8/10
Excellent
Shawn, 17 Dec 2024
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Old suit but good enough hot water to shower. Good Fesh clean towers. good Accessable to all favorites sight seeing places.

8/10
Excellent
Ella, 12 Sep 2024
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The apartment was not as fancy as I initially thought but it still had everything we needed and had very nice beds and showers. The staff were EXTREMELY helpful and responsive-they made sure we always had everything we needed. I would totally stay here again if I returned to Hanoi

10/10
Exceptional
Julia, 01 Jul 2024
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Great location near the lake! The apartment was nice and big. Very clean! Had a very nice stay.

8/10
Excellent
Verified traveler, 17 May 2024
hotel-logo-v2.pngTraveller

Slightly above average

The reception was acceptable. The front desk personnel were friendly. The hot water took a while to flow; the knobs were not label, therefore, it was difficult to adjust the water temperature. The breakfast was quite unacceptable. The vendor that catered to the hotel was unfriendly and the menu was very limited as well. The check out time was 12:00 noon; however, the housekeeping staff sort of pushed and rushed the tenants out of the room. This is why the rating for this location earned only 4 stars.

10/10
Exceptional
Robert, 30 Apr 2024
expedia-logo-v2.pngTraveller

Comfortable room, good WiFi. Nice and professional staff. Good location, easy access to downtown and the airport.

8/10
Excellent
Shoshanna, 26 Mar 2024
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The property was great. It was a great space, clean, and the staff were wonderful. Unfortunately the area was not good for tourists. There is not much to see in the area, no shops, lots of cafes but they don’t seem to serve food. There are quite a few seafood restaurants out on the busy main road by the lake, but limited English by the locals in this area so ordering is difficult, and options other than seafood are very limited.

10/10
Exceptional
Paulo, 21 Jan 2024
expedia-logo-v2.pngTraveller

The apartment was spacious, clean, and with plenty of natural light. It is located one block from the largest lake in Hanoi, which is lined up with cafes and restaurants. The neighborhood is beautiful and much calmer than the Old Quarter. Additionally, the service personnel was always kind and helpful. I will certainly stay there in my next trip to Hanoi.

10/10
Exceptional
Roberto, 03 Aug 2023
expedia-logo-v2.pngTraveller

We stayed at the VNAHomes apartment for three weeks in May and it was amazing. The staff are extremely friendly and the service provided is well worth the price. I would definitely recommend this property to other travelers.

10/10
Exceptional
Verified traveler, 16 Feb 2023
hotel-logo-v2.pngTraveller

We really enjoyed our stay here, and actually ended up extending it because we were so comfortable. We loved that it was so central, and a quick walk to the water. The room was spacious, the staff were so kind and incredibly helpful, and the kitchenette was perfect. Definitely worth the price, if not more.

10/10
Exceptional
SAITO, 04 Jan 2025
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Great staffs and smooth communication,

10/10
Exceptional
KI HUN, 22 Jul 2024
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Lovely Follow Ups

I found some problems in my room right after check in. A little bit depressed. I took photos and shared them with hotel. Wow! Amasing follow up. I felt hotel is serious with the complaints from the guests. When i check out, i delivered my thanks to the hotel. VnaHomes is Hanoi itself to me. Lovely smiles of the hotel staff are another beauty. Thanks again.

10/10
Exceptional
Atsushi, 26 Nov 2023
expedia-logo-v2.pngTraveller

This hotel is located a little far from center of hanoi city, but there is many café located near west lake. And more than that, the all staff is greatly kindness. I was impressed by the staff.

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