Victoria Hotel
7.4

Good

238 Guest reviews

7.4
Good
238 Verified Reviews
Read all reviews
Cleanliness7.6/10
Service8.0/10
Comfort7.0/10
Condition6.8/10
location8.6/10
Neighborhood7.2/10
Amenities7.6/10

8 al-Masoudi Street, Jerusalem, Israel. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Business facilities
Elevator
Concierge services
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Hotel Description

With a stay at Victoria Hotel, you'll be centrally located in Jerusalem, within a 5-minute drive of Western Wall and Garden Tomb. This hotel is 0.8 mi (1.2 km) from Mount of Olives and 0.8 mi (1.3 km) from Lion's Gate. Make yourself at home in one of the 49 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and a turndown service, and housekeeping is provided daily. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and a meeting room. Limited parking is available onsite.

Hotel policies

Professional property host/manager

Pets not allowed

Check-in from: 1:30 PM
Check-in by: 12:00 PM
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-out is available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Israel value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

You need to know
  • Contactless check-out is available.
Special Instructions
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
Minimal age
18
Optional fees
  • Rollaway bed fee: ILS 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Non-smoking

Business facilities

Other

Elevator

Concierge services

Laundry facilities

Free breakfast

Safe-deposit box at front desk

24-hour front desk

Business center

Number of restaurants - 1

Number of meeting rooms - 1

Conference center

Parking (limited spaces)

Number of bars/lounges - 1

Hotel reviews

7.4
Good238 Verified Reviews
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Cleanliness7.6/10
Service8.0/10
Comfort7.0/10
Condition6.8/10
location8.6/10
Neighborhood7.2/10
Amenities7.6/10
10/10
Exceptional
Luis, 03 Oct 2023
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I likek the special attention I received from the personnel, they are very friendly, and i would personally would like to tank Anita, she went way beyond her duties and helped me to book a last minute trip to Petra, Jordan. High five Anita i really appreciate your assistance

10/10
Exceptional
Yousef, 12 Sep 2023
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Very pleasant staff Most friendly people

10/10
Exceptional
JOSE, 18 Aug 2023
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Good

6/10
Fair
Frank Joseph Wilson,, 22 Jul 2023
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Not in a nice area though it was convenient. The staff was wonderful! They made is into a positive. Very kind and very helpful staff.

10/10
Exceptional
W, 27 Jun 2023
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The best part of this hotel is the Front Desk service. They are all nice and very helpful people working at the desk, and will help with just about anything. The rest of the staff is friendly too. A mostly comfortable and quiet hotel in a good location, if you don't mind older furniture and bathroom facilities. Overall a great experience here.

8/10
Excellent
Douglas, 02 Jan 2023
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We enjoyed our stay, it is near Harod’s Gate in Jerusalem.

8/10
Excellent
david, 08 Dec 2022
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The staff are very helpful and the breakfast buffet very good.

8/10
Excellent
Verified traveler, 05 Dec 2022
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Great staff

Hotel starting to show its age, but was clean and comfortable Helpful and friendly staff

10/10
Exceptional
william, 01 Dec 2022
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AMAZING STAFF

The staff was absolutely amazing. The people who worked the desk were most helpful and friendly. The breakfast was absolutely excellent, one of the best I have ever had. Once again the staff at the restaurant were extremely friendly and helpful. The location was absolutely perfect, walking distance to everything. I would highly recommend this hotel to everyone. It was a great stay.

10/10
Exceptional
Bernard, 25 Nov 2022
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Anita at front desk was very helpful and very kind

Anita at the front desk was very helpful and very kind. She arranged the tours and transports. She saw to it what we needed in our stay and gave us clear view of city informations. We gave her a tip of $40 and we could had given more for what she deserved. Anita of Victoria hotel was amazing.

8/10
Excellent
Cheryl, 20 Nov 2022
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Enjoyable stay!

This was a great location to walk to Old Jerusalem and surroundings like mount of olives and Gethsemane. The staff was excellent and helped make the stay. Not many area restaurants but was recommended Hotel Jersulam gardens where we ate and drank every night. Their staff was so friendly generous and outstanding food..will definitely recommend this hotel but it is rather “tired” and could use updating.

10/10
Exceptional
Rokan, 17 Nov 2022
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Nice and quiet location, helpful employees, nice breakfast service.

6/10
Fair
JORGE AURELIO, 31 Oct 2022
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Not Tv and dining

4/10
Poor
John, 26 Oct 2022
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The property was conveniently located. We picked this hotel because it stated it had parking. When we got there that was not the case. We spent a lot of extra money having to park in a distant parking garage.

2/10
Poor
Edward, 15 Oct 2022
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Nothing was good with this hotel not clean at all we were chocked it is not even 2 stars please you have to be more helpful to us when we booked with you

10/10
Exceptional
Alberto, 17 Sep 2022
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Staff ver nice and helpful

8/10
Excellent
Daniel, 06 Aug 2022
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Room was clean and breakfast buffet was excellent.

6/10
Fair
lizzy, 13 Jul 2022
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old but clean

8/10
Excellent
Anne, 09 Jun 2022
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More pluses than minuses

This small hotel was a bit hard to find since it's on a back street. The lobby is fresh and modern; the upstairs and rooms are adequate but definitely need an update. The staff was pleasant, helpful and responsive. The breakfast was more than ample if you like a Middle Eastern spread, which I do. The room was small and a bit noisy during the day from traffic and children in the nearby school, but I was mostly out during the day. The location is very close to the Old City and easy to reach by public transportation.

10/10
Exceptional
Justin, 06 May 2022
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Amazing Hotel! Affordable, clean and homely! Plus the staff such as Anita, Michael and Saffan are as kind and accommodating as can be! Will definitely staying here again, highly recommended!

10/10
Exceptional
Ron, 11 Feb 2020
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Breakfast is excellent! Heat in the room! Friendly staff! Great location to Old City!

10/10
Exceptional
jeancarlo, 08 Jan 2020
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all very good, highly recommended

10/10
Exceptional
Declan, 26 Nov 2019
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Very nice hotel in East Jerusalem. 5 minute walk from the Damascus Gate, great location. Very nice staff who helped me to book a tour of Galilee, the breakfast was good and the room was comfortable (albeit a bit dated, as is most of East Jerusalem. The neighborhood looks a little rough-around-the-edges, but was perfectly safe. Overall, I would highly recommend

2/10
Poor
John, 22 Nov 2019
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Am extremely upset about the parking situation. THE reason we picked this hotel is that they offered free parking. When we got there we parked on the street to check in. Front desk staff said to leave our car there and we were in a legal spot. They said we didn't need to move it into their lot. We were told this three separate times. "Don't move your car it's good where it is." When we left to go to the airport we had a parking ticket.

10/10
Exceptional
Frances, 20 Nov 2019
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My friend & I would like to express our gratitude to the staff at the Victoria Hotel for adding a very special layer to our first trip to the Holy Land of Jerusalem From the moment we checked in late evening after arriving at the dazzling Ben Gurion Airport, there was nothing certain members of staff wouldn’t do for us. A special thank-you to the lovely David in the restaurant who made us smile every morning and looked after us, to the lovely chef who made us a strong coffee every morning, to the lovely Mortese who cleaned our rooms and always made us feel happy, to Ata who would get Coca Cola when we needed it. They made us feel so welcome and like family and by the time we left we felt like family. We miss you all! And we'll be back. On the practical side, hotel super central for the old city, beds super comfortable, very clean and good breakfast.

10/10
Exceptional
Verified traveler, 18 Nov 2019
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Liked that it had Parking... Staff was Amazing... Neighborhood looked a little scary at first... But if you can overcome appearances..... It’s honestly in a great location near garden Tomb and Damascus gate.....

6/10
Fair
Verified traveler, 08 Nov 2019
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Friendly staff, good location. Good breakfast. Shower in bathroom get flooded if you take shower it is too small. Wifi don’t work in room.You have to go to Lobby to activate it.

10/10
Exceptional
Verified traveler, 07 Nov 2019
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I like the staff cooperation and the property location

4/10
Poor
Verified traveler, 06 Nov 2019
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Majority of workers very friendly, except one. Wifi did not work in our room, we have to sit in lobby to activate it

8/10
Excellent
celeste, 01 Nov 2019
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Nice place

Wonderful manager who is very friendly and helpful. The staff was nice also. Place is comfortable. The food was delish and a nice variety. Only thing was the carpet needs cleaning. other then that it was nice to stay there and felt secure and comfortable.

10/10
Exceptional
Amy, 17 Oct 2019
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Excellent choice for an easy walk to the Old City. Nice, clean room and hospitable staff.

10/10
Exceptional
Luisa, 21 Aug 2019
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Dr Luisa Bowman

It was an Awesome Experience as a solo female traveler from United States. The staff were extremely helpful. Once when I was running late, one of the staff members even took me to my tour bus in order to ensure that I didn't miss a tour. The rooms were always clean, and the sheets were always changed. In terms of the air conditioner and the water temperature in the shower, they too were simply perfect. I will certainly return to the Victoria Hotel and also refer others as well. Dr. Luisa Bowman Political Science Professor from the United States of America

10/10
Exceptional
Mat, 05 Jul 2019
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Fantastic place to stay in the Old City

Great experience. The staff are friendly band helpful, the room is a great value, the AC is cold, and the breakfast is an out of this world smorgasbord!

8/10
Excellent
Minh, 04 Jul 2019
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Good little know hotel near the old city

Good location. Friendly service. Helpful staff. The room somewhat old but comfortable. The dining room provides 24 hr coffee and tea with hot water. The food was good but lack of variety. The price is right for the location near the old city.

8/10
Excellent
Bernard, 03 Jul 2019
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The staff is very accommodating.Great location.Breakfast is fair

6/10
Fair
ABDUL, 26 May 2019
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Front desk staff were great. However, the building and the rooms arent as great as they may seem in the images. Was quite disappointed in that. Also, the housekeeper was cleaning all the other rooms on the floor, as I was exiting I requested him to clean ours as well. He said he will have it done within half hour. I went for the Friday prayers and then returned but the room cleaning had not even started. Later that day, he came in for the cleaning when we went out for a trip but when we came back, he hadnt cleaned properly. He left the door wide open.

10/10
Exceptional
Verified traveler, 25 May 2019
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The manager and staff is great. I’m enjoy so much!!! Highly recommended

8/10
Excellent
Karen, 25 May 2019
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Great location

Great location close to all the sites. Day staff was helpful. Breakfast great!

8/10
Excellent
Verified traveler, 20 May 2019
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Close to Old /City, ease of scheduling bus tours, pretty good breakfast

8/10
Excellent
Verified traveler, 17 May 2019
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Really its no bad but is old building happy staff good people

8/10
Excellent
ELANJIKAL J, 27 Apr 2019
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Victoria hotel review

Location near Garden Tomb

10/10
Exceptional
sohail, 07 Apr 2019
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Ideal short stay hotel for Al-Aqsa for families

Excellent place to stay 12 minute walk to Al- Aqsa, whilst carrying child on my shoulders. Breakfast perfect, very friendly staff, amenities close by. We booked a room with 2 children and had no problems family orientated hotel.

6/10
Fair
Verified traveler, 30 Mar 2019
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The location was great. The hotel was clean if a little dated and tired. Check in was easy.

6/10
Fair
Robin, 27 Mar 2019
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It was fine except everything I read said we were in easy walking distance to old city. I booked the room with my elderly mom (89) it was no where near close enough for her. The staff were great though. Very understanding of the situation so we only stayed one night of our 4 night stay.

10/10
Exceptional
Anwar, 21 Feb 2019
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About 8 mins walk from Old city gate Clean Very good helping staffs

10/10
Exceptional
Martin, 07 Feb 2019
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I like the staff they are very kind and attentive to my needs. Besides is close to the Old City of Jerusalem

2/10
Poor
Verified traveler, 06 Feb 2019
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First showers were not working. Washrooms were not clean at all. Staff were not kind in answering our requirements. And last they refused Canadian dollars to pay my bill, saying I should change to US dollars or their currency. Though on line booking they said I can pay in Canadian dollars. Really disappointing service and quality :(

6/10
Fair
Verified traveler, 30 Jan 2019
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The hotel close to the old city and the buses and train but my room have a badbug I have a lot of bits.

6/10
Fair
Sridhar, 03 Jan 2019
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Decent hotel, poor service, nice breakfast buffet!

The hotel was in a decent area where food was very inexpensive compared to other parts of Israel so that was a bonus. Despite this, on the first night, the hotel staff was not able to direct us to a place where we could find food and instead told us that everything around the area would be closed at 8p (when that was clearly not the case). Poor customer service for sure! The breakfast buffet was very good. The food was fresh and the chef was happy to explain and tell us about the food....that was a nice personal touch!

8/10
Excellent
Lugo, 31 Dec 2018
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Clean and nice stuff, great breakfast and great location. Walking distance to the old city.

2/10
Poor
Abu Hassan, 18 Nov 2018
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Bad experience

Unfortunately I had a very bad experience at the Victoria hotel. The pictures are not a true reflection of the hotel, the breakfast is terrible and the service from the staff is terrible. Ebba was the only helpful person at the hotel.

10/10
Exceptional
Verified traveler, 16 Nov 2018
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Affordable, excellent location near Old Jerusalem, helpful and friendly staff, near the bus station, and one of the best breakfast spreads I've ever come across!

10/10
Exceptional
ALEKSANDAR, 09 Nov 2018
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Pleasant stay near old city

Hotel is a short walk (10 min) to old city. Staff is very kind and helpful. Room is clean, bathroom is ok. Bed is comfortable. Breakfast is really good, variety of tasty food.

8/10
Excellent
Verified traveler, 08 Nov 2018
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at this price leval, services are very good, condition is ok, location is the best.

8/10
Excellent
Verified traveler, 05 Nov 2018
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The Victoria Hotel is very close to the Old City - within walking distance of the Herod Gate. There are many small stores and restaurants in the area. Our room was actually spacious - with a desk and chair, another chair, and a storage area. The beds we're comfortable. There was plenty of hot water and shower pressure. Other Pros: A breakfast buffet included in the price of the room - had a variety of dishes, including scrambled eggs, a bean dish, diced hot dogs, cereals, yogourt, humus, pastries, etc. Coffee came as instant coffee packets - but it was actually not bad. Several juices and ready were also The staff was excellent - polite, efficient and helpful. My wife asked for ice to put on a sore knee and they happily obliged. They also gave her an extra pillow. The owner arranged for a taxi to take us back to the airport. Cons: There was a balcony, which we didn't use. It was at the back of the building and overlooked the grounds of another building - which was covered with litter. A blow dryer was not furnished. We would recommend this hotel.

8/10
Excellent
Olivier, 01 Nov 2018
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Great value for money with great location!

Great value for the price! The location is also very convenient to visit Jerusalem as it is close to the old city.

6/10
Fair
gleason, 27 Oct 2018
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the hotel is very close to the old city and public transportation. The staff is not very helpful, when asked questions

6/10
Fair
Verified traveler, 23 Oct 2018
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The Wi-Fi is very slow and drop off from time to time.

4/10
Poor
Sue, 14 Oct 2018
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Should have better choice

The location is easy to access old city. But we had bad experience about the laundry service. The laundry price was confirmed at $70, after finished, they charged me $150. After a long discussion, still have to pay $120. So, pls make sure u don't get special service. Its ok to have simply stay over night.

8/10
Excellent
Verified traveler, 24 Aug 2018
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Great customer service

Great customer service;)

8/10
Excellent
Adam, 23 Aug 2018
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I enjoyed my stay very much. In particular, I was struck by the courtesy and kindliness of the staff. The quality of the breakfast and the comfort and cleanliness of the room were fine, especially for the price.

10/10
Exceptional
Cimmyanil, 19 Aug 2018
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We liked the location of the hotel which was near Herod's gate to the Old City. The hotel is on a quiet street. The breakfast was excellent and the room was comfortable.

10/10
Exceptional
Jovica, 28 Jul 2018
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The staff was helpful, rooms clean and decent breakfast. Walking distance from the old city walls. I specially liked the barbershop that is right arround the corner.

10/10
Exceptional
Verified traveler, 30 Jun 2018
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Perfect location, excellent hotel!

Me and my father decided to stay at this hotel as we were looking for something located close to Masjid Al-Aqsa and relatives of mine stayed at this hotel and recommended it to us. The hotel is a 15 minute walk to Masjid Al-Aqsa which I found perfect. The hotel staff are polite and helpful, the rooms are nice and simple. However, in regards to the rooms you do have to consider the standard of a 4* in one country will vary to another. Would definitely recommend and in sha allah will stay there again on my next trip.

6/10
Fair
mohammed, 16 Jun 2018
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The bathroom shower was not enclosed so after shower the whole floor becomes very wet. The bed was very low to the ground. The carpet is very dirty from the entrance to the bathroom. Small TV on the way. Air conditioning was very good and the location was great to walk around.

8/10
Excellent
Abilabob, 11 Jun 2018
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Good location walking distance from the Old City. Good buffet breakfast Hot water, good WiFi

10/10
Exceptional
Verified traveler, 26 Feb 2018
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Great hotel and all. Close to everything. The staff are very good at helping you As a tourist.

8/10
Excellent
Samuel, 13 Nov 2017
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Hotel close to the Old City

Hotel staff extremely nice as were the owners and workers in the surrounding facilities. A vibrant part of the city where I felt perfectly safe walking the streets night & day. Highly recommended.

10/10
Exceptional
ABDULKADIR, 22 Aug 2017
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The stay at Victoria hotel was excellent. Very close to Jafa gate and Masjid Aqsa. Breakfast was excellent and staff was very helpful. The hotel was family friendly. I felt very safe.

6/10
Fair
Verified traveler, 10 Jul 2017
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Location is excellent, close to Alaqsa , shopping.

Love the area and people. Staff of the hotel are very nice. Service is very good. Hotel needed some remodeling which they are working on it. Needed new furniture and new doors.

8/10
Excellent
David, 31 Mar 2017
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Convenient Hotel for Tourists

They have very small rooms, but we are adventure travelers and not luxury travelers. The best part about this hotel is it's economical, clean, great breakfast buffet and within close walking distance from the Old City.

8/10
Excellent
James, 23 Mar 2017
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Victoria Hotel

All the employees were very friendly and amenable.

8/10
Excellent
Verified traveler, 10 Mar 2017
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Modest hotel with great staff, friendly, helpful,

We (Christians) stayed in the Muslim quarter at the Victoria Hotel. The entire staff was extremely courteous and helpful. This is not a 4 star hotel, but is modest and nice. It is about half price compared to 4 star hotels. They serve a full but modest buffet breakfast of traditional Muslim foods which fill you up for most of the day, no lunch needed!!

10/10
Exceptional
mohammad, 11 Feb 2017
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Wonderful service. Easy walk to the old Jerusalem

I had a wonderful time at the hotel and the service was outstanding. I would definitely stay again the next time I visit. 5 min walk from everything.

4/10
Poor
Verified traveler, 02 Jan 2017
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Not a good experience

We only had a few hours to sleep, so we went with a cheap room. The neighborhood is very sketchy, and run down. We had to wait 15 minutes for the clerk to get off the phone to check in (11pm). One side of the bed was lower than the other, so you felt like you were falling downhill. We called for assistance on how to find TV channels (black screen) and were told that he would be unable to help us with that. I would NOT recommend anyone to stay here. It might be cheap and close to the Old City, but it wasn't worth it.

8/10
Excellent
Man Lung, 20 Jun 2016
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Friendly staff and great location

The staff are so friendly and helpful, especially Ahmat, Maan, and the man responsible for the restaurant.They are knowledgeable about the places and would tell you the best way to go. It is very accessible to the old city, just few mins walk.

8/10
Excellent
rudolph, 23 Mar 2016
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Great

I enjoyed. Thanks for hotel. Com

10/10
Exceptional
Dorota Elzbieta, 06 Jan 2016
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Very good experience

Extremly friendly stuff and room service made our stay in Victoria Hotel very nice and positive experience.

4/10
Poor
Verified traveler, 26 Dec 2015
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Disappointing

On arrival at the hotel, the street outside is covered with litter, however this is a problem right throughout Jerusalem Staff are very friendly, speak good english Major construction work going on at the hotel when we arrived No fridge or Tea/coffee making facilities in the room Electrical sockets were hanging on the wall looking dangerous Tv had lots of channels but not many english. The bathroom tiles were not finished off to a professional level and the paintwork was slightly dirty and in need of a coat of paint. Hot and cold water was good and towels were replaced daily. When next door neighbours used the water or toilet the noise from their system refilling was desperate and made it impossible to sleep. The air-conditioning is a bit noisy, and the noise from next door neigbours doors sqeeking and banging when opening and closing was unreasonable too. Neighbours talking can be heard next door and in the hallway outside too, this could easily be resolved by putting up a few notices asking people to be quiet from say 10.00pm to 8.00am, Beds were reasonably comfortable, bed linen was changed daily. Breakfast was very good with lots of salad, cereal, tea/coffees, fruit and yoghurts. There are no extra facilities at the hotel, no bar or lounge area. Wifi is reasonably good, although it didnt work on our 1st day. The manager was very helpful in trying to resolve this and it was fixed next day.

2/10
Poor
James F, 26 Oct 2015
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Disastrous experience. They should have paid me!

The first night was good. I wanted to work in my room for a few hours before gong out. The lady who wanted to clean the room accepted that and waited until I went out and then had it done when I came back an hour later. She was friendly and spoke English well. The next morning was a disaster. While I was in the bathroom, someone began banging on the door insistently and loudly. I could not answer immediately. When I did there was no one in sight The room was never cleaned, no new towels, etc. I found some in another room. The next morning I tried to take a shower and the bathroom flooded. When I told all this to the person at the reception desk, there was a notable lack of sympathy. I cannot recommende the hotel. It was a disaster!!!!

6/10
Fair
Rick, 28 Sep 2015
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Friendly, affordable and convenient.

The hotel was perfect for our budget. We found the staff to be friendly and helpful with our needs. Wifi is strong and available throughout the hotel. There are numerous places to eat nearby with ethnic and western food selections. The area is very safe but at times very crowded. The markets and shops have just about anything you need and modestly priced. Our room faced the street so it was a bit noisy, especially at night. The TV cable is mostly foreign but CNN and and some news channels can be enjoyed. The free breakfast was good but try to get there early, especially when large crowds of tourists stay the night. We booked our tours with Nirvana, the receptionist at the National Hotel just around the corner. She was wonderful and accommodating. The trip was amazing from the start and we spent all day out walking and exploring. I would recommend staying in Jerusalem when visiting Israel.

8/10
Excellent
Shiko, 21 Jul 2015
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Nice hotel close to the tourists attractions.

Nice but basic Hotel close to Herod's Gate. Excellent and helpful staff. Will definitely stay there next time.

8/10
Excellent
Joe, 06 May 2015
expedia-logo-v2.pngTraveller

Nice hotel near to the old city.

Hotel was a little noisy but conveniently located. Friendly, helpful staff. Buffet breakfast, included in price, made the room price good value. I would stay there again. Very lucky with the weather - good timing although I was told it's good all year round.

8/10
Excellent
Abdul, 19 Apr 2015
hotel-logo-v2.pngTraveller

Rehmani Family in Jerouselem from Sydney Australia

This visit purely a pleasure trip in the peak season of Easter, however I was there to enjoy the site, it was my first time to the city of Jerusalem, this hotel is in the Muslim Quarter, like the rest of the Israel, there is apartheid rules just like the days of South Africa. Muslim Quarter and Jewish Quarter. This hotel is stone throw from the Harrods Gate, great Location, everything is to a walking distance, I has two bedrooms at my disposal, apparently my bedroom door handle was broken and It could not be opened from outside, to me it was safety hazard in case of fire, handle from inside will also come loose and at times was hard to put back, once again on case of emergency evacuation, you may panic and end up trapped inside. Bathroom floor was water logged at time; toilet roll was in short supply. Breakfast was a very generous and many varieties. Dining staff was very friendly.

10/10
Exceptional
Branden, 14 Mar 2015
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<3 Palestine

Amazing

8/10
Excellent
anthony, 05 Feb 2015
expedia-logo-v2.pngTraveller

Great

Good for everything clean cheap 2 minute walk from anywhere safe in room

8/10
Excellent
Verified traveler, 02 Jan 2015
hotel-logo-v2.pngTraveller

Good location and very friendly staff

Very good location near the Old City (it's in a bustling Arab neighborhood, but that's not a bad thing) and extremely friendly and helpful staff.

6/10
Fair
Verified traveler, 10 Nov 2014
expedia-logo-v2.pngTraveller

A no-frills hotel close to the Old City

We enjoyed our stay at Victoria Hotel and would definitively recommend it to friends. It is a no- frills hotel with service minded and professional personnel. It is located a few minutes walk from the Old City, Herodes Gate, restaurants, and other attractions.

2/10
Poor
Verified traveler, 12 Jul 2014
hotel-logo-v2.pngTraveller

Buffet breakfast has eggs, hot dog pieces fried with onions and peppers, different salads, watermelon and small halvah pieces. 4 beds with 2 bathrooms with AC. Can walk to Garden Tomb. Let us park car behind gate. Hotel open 24 hours. In the Old City, very hard to find in Muslim area. Run down.

8/10
Excellent
Verified traveler, 11 Jul 2014
hotel-logo-v2.pngTraveller

Close to the Old City and friendly staff

The restaurant next to the hotel was a quick and tasty way to grab dinner, and the staff was quite friendly and helpful. The room had working internet and great AC. The beds were loud and squeaky, but comfortable enough. Overall, the room was great for the price and location.

10/10
Exceptional
Edward, 25 Jun 2014
hotel-logo-v2.pngTraveller

Great value

I had absolutely no complaints about this hotel. The staff was friendly and rooms were clean. The only issue I had is that online mapping programs, such as Google, had it in the wrong location (the actual location is much better for seeing the old city), so be careful about making sure you go to the right location. The neighborhood might not be the greatest but it isn't that bad and the hotel itself is, as I said, nice.

6/10
Fair
Linda, 25 Jun 2014
expedia-logo-v2.pngTraveller

Close to the old city

Great to stay in an affordable hotel close to all amenities and the old city. While the neighbourhood looks a little rough we found everyone we met to be friendly and courteous! Over all we felt very welcome here.

10/10
Exceptional
Ed, 28 Apr 2014
expedia-logo-v2.pngTraveller

Great hotel considering only a 3 star

Victoria Hotel was just what we were looking for: A hotel close to the old city sites, a no frills hotel, clean, great place to rest and shower, without having to pay a fortune (during the packed holiday season). It took us less then 5 minutes to make it to the city wall (Heriod's gate). equally close by was the Garden tomb. This made it great to go out for quick tours and then be able to head back for a quick rest or clothes switch, WiFi being free was a plus and great using our smartphone. Right in the center of an Arab community, we could feel the heartbeat of the cultural with the hustle and bustle of the city life. The free breakfast was a taste of this culture best. Only the freshest vegetables and toppings along with plenty of pita bread and fruit, which we could load up on.

10/10
Exceptional
Bob B, 25 Apr 2014
hotel-logo-v2.pngTraveller

Great location

The staff is great. The breakfast buffet is super. It is within walking distance of the Old City. It's an older hotel and can't provide all of the conveniences, but for the price it is far above what one might expect. I'd recommend it to anyone that isn't demanding 5-star rooms. I'll stay there again.

4/10
Poor
Verified traveler, 20 Apr 2014
hotel-logo-v2.pngTraveller

Okay sleepover

There is nothing hotel-like in this place. But if you need to spend a night in Jerusalem and do not want to spend 200+ dollars, then this is okay.

6/10
Fair
Verified traveler, 16 Apr 2014
expedia-logo-v2.pngTraveller

Just all right

The location is what deters me from recommending this hotel. The breakfast was delicious though. Definitely worth waking up for

2/10
Poor
Alec, 24 Mar 2014
expedia-logo-v2.pngTraveller

Unpleasant experience

I asked called ahead to confirm that my room was one double and not two twins, when I arrived and found it was two twins the hotel staff told me to move my furniture and put the beds together. Not all of the lights in the room worked and the bathroom was cramped with the most dangerous shower I've ever seen.

10/10
Exceptional
Liam, 24 Feb 2014
hotel-logo-v2.pngTraveller

Superb value for money

I loved this hotel and it's location 10 mins walk from Old City. Super value. Friendly staff and very welcoming local people. Vibrant location and 'Old World' atmosphere. You cannot find a better budget offering.

8/10
Excellent
Chris L., 04 Feb 2014
hotel-logo-v2.pngTraveller

Close to old city; basic but felt safe

About a five-minute walk from Herod's Gate, this good-value property in an expensive city was perfect for my needs. The room was basic--no chair/table to sit at and read/work, but the bed was comfortable enough. The bathroom was small, and probably the worst thing I can say about the room was the shower/bathtub was cramped (the tub was tiny and had an awkward lip that made it impossible to stand anywhere but right on top of the drain), and the high water pressure led to water spraying all over the bathroom. For the rate I paid, though, that kind of stuff doesn't really bother me. The breakfast buffet was reasonable and had some very good options (hummus and pita is one of my favorite things to eat in this region), although the instant coffee powder left a bit to be desired in the caffeine intake department. Friendly staff, and they even let me park in a gated area next to the hotel, even though they don't advertise free parking. The hotel is in the muslim part of the city, but since it was such a close walk to the Old City and the light rail, I didn't have any issues with needing taxis or anything. I walked around the area at all hours of the day and night and never once felt unsafe, and I even parked on the street my last night without any problems.

6/10
Fair
Julia, 08 Jan 2014
hotel-logo-v2.pngTraveller

Decent hotel

My overall experience was fine. The price for a last-minute room was very reasonable. Accommodations were OK, but not exceptional. Pretty convenient location in East Jerusalem.

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