Union Square Plaza Hotel

7.0

Good

984 Guest reviews

7.0

Good

984 Verified Reviews

Read all reviews

Cleanliness7.2/10

Service7.8/10

Comfort6.4/10

Condition6.4/10

location10/10

Neighborhood7.8/10

Amenities6.2/10

Couple on short visit to sam fran

Need to make a special mention about Hansel , very knowledgeable about the area and wiling to chat , let us keep our room as we had a late flight and it was much appreciated , great location close to public transport and restaurants , room was a bit small so not much room for two large suitcases but otherwise ideal for our short trip

A short stay in San Francisco as part of a longer trip

Good location

Excellent location for a very reasonable price. A bare bones little hotel, but fully met our basic needs. Given the ratio of value to location, i give it an overall “excellent” rating.

I enjoyed my stay very much. Amazing stuff and nice quiet place. Reservation Arbin was very helpful. I m Looking forward to come back! Highly recommended

good location is about it. the rest is pretty bad. not very clean. Smelled. Loud. Window in my room was broken, and had been replaced with plexi-glass - no sound proofing. heat was not controlled. Very warm room.

Rooms were not nice. Cracks in walls, electric plugs don't work, dents in furniture. Homeless tent in alley behind the hotel and outside my window. Just not great.

When we arrived to check in the front door was locked and no staff was at the front desk. We had to sit parked on the busy street for 15 minutes trying to call and wait for someone to come back. Once we checked in our toilet didn’t work. It never worked during our one night stay and someone came to plunge it but said it wouldn’t unclog and never came back or offered another solution. We left and had to find a toilet for our kids to use. We would not recommend this property unless your standards are very low.

Found 1 bug but we smashed him and no more dared to show their faces.

Property was run down, unclean and felt unsafe. Hugely overpriced.

I liked everything about the property except for the higher temperature, but the fan was helpful! Also the people outside are not your fault.

It’s very nice, very clean, walking distance to a lot of places. And I felt very safe.

Great staff

Great staff but room a bit too warm.

Excellent value for Union Square hotel. Clean, comfortable. Building has an elevator. Helpful staff.

Good

The area

Staff was very helpful.

Staff was very rude

Bathroom was unclean, as well as the tub. We found hair all over the bed sheets and the top sheet was torn! Also the fitted sheet wasn’t even covering the whole mattress! After approaching the front desk they said there was no housekeeping in the hot l until morning and all they offered was another sheet.would not recommend this stay.

✅Staff responsive, cute room 🚿🛁 ❌Needed 2 extra blankets to be warm enough No toothpaste, microwave, coffee or water.

Rooms are too small

The receptionist was very nice. The elevator tones sounded like 1960s Star Trek. The beds were soft and the pillows were firm. The shower water pressure was not very strong but sufficient. A nice place.

No

Well jealous t older hotel continently located 2 blocks from the union square. Room was clean the queen size bed felt smaller, otherwise, great stay. Oh! The mini refrigerator in the room, big plus. I’m would return to this hotel again in the future.

The best low budget accommodation I’ve stayed in sf. Nice staff, allowed late checkout, great safe location. It’s not 5 star but it feels 5-star for the price.

nice place

Slightly dated (but clean and tidy) with such an excellent location and staff. Really enjoyed our stay.

Dirty hotel room. Not clean at all.

You can do better

Very loud at night, poorly insulated to the exterior - new windows would go a long way to improving the property. Staff barely registered us (pretty sure they were high?), elevator worked only intermittently, and there's no AC. The carpet was quite old and felt kind of gross. Location was pretty decent, and accessing the property was straight forward.

There were bedbugs at the hotel. Lots of homeless people outside the property bed did not have a fitted sheet on it. There were no blankets just one sheet. I would never recommend a family coming to this hotel.

Folks tend to turn their noses up and small cheap quaint hotels like this. Is it the Marriot or a Hilton? No, but the room was very clean and surprisingly big for what it was. Very clean and nice sink and bathroom combo with good storage if needed. Was very quiet (I came down for a music event that got out late) and the door staff was there to greet me and get me setup in my room at like 2am. I found parking right in front of the hotel. Overall it was a very enjoyable experience.

Clean and neat but required a few maintenance jobs, bathroom door didn’t stay closed and paint peeling off the ceiling, but bed and amenities were good. If you just need a clean room for somewhere to stay this was great.

The property was close to the theater, which was great, but the streets of San Francisco are pretty noisy, not the hotel’s fault

It was good for the price! A bit smaller than I expected but no complaints there. My only complaint would be the parking garages. We asked about the “onsite” parking and could not find it so we had to settle for somewhere else near by. Might not be their fault! But still just really annoying to look for. Aside from that it was in a nice area! Lots of food around and loud music!

The hotel was great, the room was very nice and clean everyone was very professional. The only thing about the area were the the hotel is located. There are a lot of homeless people and the area is very derty. I know it's not the hotels problem. But this makes me not want to be out late , i got back at 9pm and did not want to go out and get food. Good thing that they have restrictions next door and a Jack in the box at the corner.

The hotel is small and old. It is fine enough when you are just essentially sleeping there, but overall not the nicest hotel. There are not amenities, no breakfast of any kind.

Original old hotel remodeled on Geary street close to union square. Very small bath closet, but functional. Late check in was easy. Room was quiet and safe.

It’s works for a day or two. Very very basic, elevator broken, small room, no amenities

Where were located, it was very easily to get around either walking, taking the train and riding the trolley car.

2 stars for staff

Fast check in

Very nice place in union square

Hansel was great and helpful forna potential long term stay another time.

This isn't in union square, it's in the tenderloin, on the border. that said, it was a legit hotel.

Not terrible

The hotel is overall a good option if you’re not looking for an extended stay, as the room lacked air conditioning.

Hansel at the front desk was very helpful with directions and places to eat. The Holtel is old but the price and area was nice.

My room was located over an alley where very noisy construction was going on all night. i was reluctantly moved, but it was clear the staff knew. Also no washcloth or coffee maker

Having at least a free coffee in the morning would be better.

Clean bed. Windows thin. You can hear everything in the street that is going on.

No AC in entire hotel , had to sleep with fan

No a/c available on the room, room super duty

Very well kept, clean, good service and hospitality, rooms were great too with room service

Solid hotel. Solid room. Solid service.

Satisfy

Very noisy during the night. Working crews on the street not sound tight rooms.

Stayed from 3/25 to 3/30 2024. Room had mice and cockroaches. We called Expedia for help, they could not help us. I ask for refund and was told no refund. Rug and floor had a big hole in them. Window was very dangerous opens all the way down to floor almost and straight out , do not stay here if you have small children they can fall out of this window no screens. No grab bars in bathtub very slick and uneven. Room was wet the entire stay. Water running down windows, and we felt damp whole stay. They do NOT have washcloths. And they do not put clean towels in rooms, you must go down to front desk to ask for towels. There is no night person at desk so if you have emergency you are on your own. Beds so uncomfortable, and very small. My granddaughter and I are small people and almost couldn't fit in the bed. No latch on the door, light shows under the door and around the door at night so door doesn't fit well.. The ONLY good thing about this place was the day desk clerk he was amazing, and a joy to talk to and work with in whatever we needed. Hostels are near by, transportation is near by, Dave's Deli is just to the right of the front of the Front Door , it is a WONDERFUL place to eat. We didn't have a car so not sure about parking. The noise at night from the street 6 floors below us was pretty crazy, people screaming and playing horns, but we didn't mind that part. Expedia has never been so uncaring when I use them, but this time they didn't even care. Never again.

Property is in great location. No fan in my room. few doors down to an affordable housing.

Bad service

Cost Stay in the City

I stayed for a weekend with my girlfriend and we loved our stay. This is our favorite hotel in SF. It’s not the fanciest or anything but it gives home vibes. It’s comfortable, affordable, staff is friendly and it’s a good location. Many places to eat and drink are within walking distance. If you wanna really stay close in the city for a solid price this is a great option.

Clean, great service, and excellent location.

Excellent service. Clean, well maintained, and excellent location.

Amazing location just 3 minute walk to Union square but had construction all night but still able to sleep. The fan was broken and it was hot in the room we hesitated to leave the window open because of the construction noise but had to because it so got with the windows closed, but everything else was good

Located on Geary Street, one block away from Union Square and the Powell Street cable car. The Union Square Plaza Hotel is directly opposite 2 of San Francisco's historic live theatres, the Geary Theatre & and adjacent Curran Theatre. Although this part of downtown, known as the Tenderloin is not swanky, it does contain many exclusive shops on Union Square and its surrounding streets and also on Market Street. The big problem in 2023 is the homeless and drug addiction to be found in the area, but coming from a big city like London, England, it didn't faze me at all and I just tended to ignore my immediate surroundings when I exited the hotel. The hotel is over 100-years old, and is not luxurious, but it is homely and the staff are very friendly and helpful. I had a front room facing the street on the 7th floor and was not disturbed by the occasional noise on the street below (again I am used to it in London). The room was a nice size and clean. I enjoyed my 9 nights stay and would recommend the Union Square Plaza Hotel for its location and reasonable price for a city center hotel. It will certainly be my place to stay on future visits to San Francisco.

It’s what you expect from hotels in this area. i understand i get what i paid for, but my only gripe is room wasn’t high dusted very well. handful of people like me get bad allergies or asthma triggers in dusty rooms. other than dust, room is ok standard and good location to get around.

All good but security lax

There was no air conditioning so I opened the window and a loud machine became louder. However, there was a fan in the room. The room and hotel was convenient and relatively inexpensive for me. I recommend it for those reasons.

The property is not fancy, but if you just want a place to sleep it's fine and clean. It is right in the neighborhood where many tour companies begin their tours so is convenient in this manner. The only downside to the area is the very expensive cost of restaurants.

Stinky building with older furniture and loud noise around property, Gun shots heard at 3:00 am

It is extremely well situated for the price Friendly welcoming. The parking is closeby..

Wasnt satisfied with the size of the room, I saw the reviews that said they were small but i didnt think itd be that small. When i read there was a height limit for parking i had assumed they had their own parking garage but that wasnt the case, the closest parking garage is a block down and was $45 per night which the staff was kind enough to mention, other than that its street parking. I ended up checking out the same night I checked in.

Ok. Centrally located.

Centrally located. Urban gritty surroundings. Although the overall vibe is a bit worn & threadbare- room was clean. I’ve stayed in small rooms but the bathroom was the tiniest ever. My tall husband couldn’t really sit in the toilet comfortably.

Don't let the bad reviews discourage you, if you're looking for a place near everything and are willing to have the occasional people screaming outside or car honking then this place is perfect for the price. I'm a heavy sleeper so the noise didn't bother me and I stayed for 3 nights and I had the street side room. Now it does get a little cold since the only thing to heat up the room is the radiator that only turns on at night but I prefer it chilly so it was perfect for me.

Location

It was close to my worksite.

Cute, comfortable, great value!

Easy check in and nice rooms. The staff were super friendly and helpful. Treated us like we were human unlike at so many lower cost hotels. Very nice right next to amazing shopping at Union square. The kids got scooters and had a blast while adults shopped.

I always stay there

Nice service

Everything good

All staff were amazing, nothing to do with property just alot of homeless amd people dedicating in the street outside not a fan of San Fran but hotel was ok, again staff was awesome

Pleasurable time

Room and staff was nice!

This property had bed bugs, trash at the entrance, and is very outdated. My 2 queen was like a small studio apartment.

Old fashion building, like it very much, clean, quite, no noise, staffer's very friendly, I will plan to return to same hotel!

Great room

Good location, clean and comfy rooms, descent price i will be back for sure

Location n service

Location to transportations, diners and entertainment

Location is somewhat convenient but the room has a disgusting smell and the bed was not comfortable

Nice attractive room for the price. Great location.

Friendly courteous staff. Great price great location. Charming room. Would definitely recommend.

It was was affordable and was a nice room in the heart of the city.

I got it for the location and for a place to spend the night in SF for NYE. It's an old building that's pretty run down. Room was small, but the bed was comfortable. Checkout is early at 11AM, but they gave me an extra half hour to 11:30AM. They also gave me a room on the top 7th floor like I requested. Had a great breakfast the next day at a diner around the corner.

The staff were very pleasant and helpful. However, our window would not shut completely, the dial on the radiator was broken off, there were bugs crawling out of the drains, the elevator doesn't seem like it's been serviced in a few years, and the TV was broken. The proximity to Union Square is convenient but I would not stay here again.

Gréât place and hostel. Hansel he juste amazing!! We have a luck to fall with him!! Thank you very much Hansel for all what you did for us!! Hope to se you soon. Agathe and Alice

Excellent

Location was good. Room was clean. Old building that is well kept and very interesting. All good. Location, ideal for us coming from airport via subway. Would definitely choose again. Walked 30 mins to Fishermans Wharf. Easy.

Great for one night stay

If you’re looking for a decent hotel that is near the financial district, then this would be a good place to go!

No AC.

Good location

No AC.

We enjoyed our staying