Tru By Hilton Orlando Convention Center Area, FL
8.8

Excellent

2701 Guest reviews

8.8
Excellent
2701 Verified Reviews
Read all reviews
Cleanliness9.2/10
Service9.0/10
Comfort9.0/10
Condition9.2/10
Amenities9.0/10

6461 Westwood Boulevard, Orlando, United States of America. See map

Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
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Hotel Description

With a stay at Tru By Hilton Orlando Convention Center Area, FL in Orlando, you'll be within a 5-minute drive of Orange County Convention Center and Aquatica. This hotel is 5.3 mi (8.5 km) from Disney Springs™ and 5.5 mi (8.8 km) from Universal Orlando Resort. Make yourself at home in one of the 259 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards. Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Hotel policies

No cribs (infant beds) available

LGBTQ friendly

Professional property host/manager

Pets allowed

Only dogs and cats are allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Contactless check-out is available
  • Cashless transactions are available
  • Essential workers only - NO

Important information

You need to know
  • Pool access available from 8:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector and a smoke detector
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Minimal age
18
Optional fees
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Childcare

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

ATM/banking

Gift shops or newsstand

Coffee/tea in common areas

Television in common areas

Free breakfast

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Business center

Express check-out

Meeting rooms

Wedding services

Express check-in

Pool umbrellas

Billiards or pool table

Wheelchair accessible parking

Braille or raised signage

Number of outdoor pools - 1

Snack bar/deli

Self parking (surcharge)

Computer station

Number of bars/lounges - 1

Pool sun loungers

Shared microwave

Water dispenser

Ballroom

Banquet hall

Vending machine

Children's games

Wheelchair accessible (may have limitations)

Wheelchair-accessible van parking

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Visual alarms in hallways

Food and water bowls

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

8.8
Excellent2701 Verified Reviews
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Cleanliness9.2/10
Service9.0/10
Comfort9.0/10
Condition9.2/10
Amenities9.0/10
8/10
Excellent
Lisa, 15 Apr 2025
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The desk got very busy and the clerk was not receiving the assistance he needed for a problem that sounded like a Hilton reservation fopah. It was eventually solved, but made many have to wait.

10/10
Exceptional
Melanie, 15 Apr 2025
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Good clean hotel with friendly helpful staff! Would stay again

10/10
Exceptional
Alain G., 14 Apr 2025
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I didn’t come with high expectations, but this hotel pleasantly surprised me. The experience was simple yet very cozy, and we rested wonderfully. Highly recommended!

10/10
Exceptional
Verified traveler, 11 Apr 2025
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Always a good stay when booked here

6/10
Fair
Candice, 07 Apr 2025
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We usually stay at a home2 suites but I heard good things about this chain and wanted to try it out. The rooms are a lot smaller than home2 suites (obviously) but the room was fine for a night. Breakfast was good in the morning with lots of options. My only complaint is that there was a white strobe light that was going off all night and woke me up multiple times.

10/10
Exceptional
Rebecca, 06 Apr 2025
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Great for a weekend getaway

10/10
Exceptional
Laura, 06 Apr 2025
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We had a good experience, room was clean but sparse (no closet), and breakfast was good.The only negative was our room was never cleaned, and we told housekeeping that we didn’t need beds made, just fresh towels and the trash emptied. Which never happened. We asked again at the front desk but only the towels were dropped off. They didn’t take away the used towels or the trash.

6/10
Fair
Michelle, 06 Apr 2025
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I was not aware of the parking fee of $20.00 per day which I personally think is terrible. I have stayed in the Hilton, Hilton Garden Inn, Hampton Inns which never charge a parking fee, but I had never stayed in the Tru Hotel. I can tell you I will never stay at a Tru Hotel again. It is not for the elderly or handicapped. We stayed in Room 435 which was way down at the end of the hall and on the fourth floor. We needed the ground floor but there were no rooms available and we had made a reservation ahead of time. My husband and I both have trouble walking. This was not convenient either. The hotel is made for young people. We did not know at first how to turn off and on the lights in the room as you have to have a key card to turn on the entry light. This is a lot of trouble for elderly people. The breakfast was the same for both days, not very good variety like the Hampton serves. Not happy with our stay there.

8/10
Excellent
Julie, 06 Apr 2025
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Really liked the property. My toilet was not working the first night. I let them know in the morning and they fixed it sometime that day. Breakfast was good with lots of choices. Different choices each day we were there. The hotel was very clean and quiet. We would stay there again.

8/10
Excellent
Natallia, 06 Apr 2025
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Average, nothing special

It was clean, conveniently located from positive prospective. We didn’t like - noisy AC, squeezable bottles for hand wash is very annoying, didn’t like the soap in it, towels very old, time to replace. Bed is average, not comfortable enough. breakfast was very limited, nothing healthy, overproduced commercial cheap food. Will look for another hotel next time

6/10
Fair
Verified traveler, 01 Apr 2025
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Unnecessary interruption.

Twice during my stay for unnecessary reasons house keeping knocked on my door. The first was in the afternoon, they assumed I was checking out when I was not. They knocked on the door and after the first knock proceeded to enter the room. The second was on the day of my checkout at 9:30am even though checkout is at 12pm. When I stay someplace I expect to not be interrupted and not have housekeeping barge into my room.

10/10
Exceptional
Tessa, 01 Apr 2025
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Conveniently located next to the Convention Center.

10/10
Exceptional
Javier, 31 Mar 2025
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No pay parking

8/10
Excellent
Dave, 30 Mar 2025
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Friendly staff. Took a couple of requests to get additional Towles and pillows. Within walking distance to the convention center, dining

4/10
Poor
Daniel, 30 Mar 2025
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Unexpected $20/day parking fee. Small room, poorly illuminated, with no closet, no coffee maker, no microwave, and no safe. Requested a different room due to a dog constantly barking. Request not granted the first night. Dog woke me up at 6 am the next day, and finally request granted. I was promised 15000 points for the inconvenience, but I'm still waiting for those, which I'd never use anyway.

10/10
Exceptional
Daniel, 30 Mar 2025
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I love this hotel. Everytime i come down to orlando i stay on this hotel!

8/10
Excellent
Verified traveler, 30 Mar 2025
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Hotel in great condition and staff were very friendly. What we disliked was how the corners of the bed stuck out more than the mattress itself. Nearly banged my knee on it.

10/10
Exceptional
Dorothy, 30 Mar 2025
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Digital check in was awesome. Front staff was helpful and kind. Room was clean and accessible. The lounge area had many meeting options, games, extra seating, coffee bar and large pool. Close to restaurants and dining. Great stay!

10/10
Exceptional
Barry, 29 Mar 2025
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Very nice

10/10
Exceptional
Alain, 27 Mar 2025
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Excellent service

10/10
Exceptional
Rafael, 27 Mar 2025
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Closed to the Convention.

10/10
Exceptional
Ashley, 25 Mar 2025
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Pleasant stay

Check in was nice and easy. Staff was friendly allowing us an early check in. Room was clean lobby area was also always clean.

10/10
Exceptional
YONEL, 21 Mar 2025
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Nice property. We had to pay an extra $20 for parking. Other than that, it was good.

6/10
Fair
EDWARD E., 21 Mar 2025
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Good

10/10
Exceptional
Yorleny, 19 Mar 2025
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So nice hotel

8/10
Excellent
Geetesh, 18 Mar 2025
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Room doesnt even have a closet. That is basic. It is a nice facility etc. but very very basic.

8/10
Excellent
Christal, 17 Mar 2025
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Clean and comfy.

10/10
Exceptional
Umamaheswararao, 16 Mar 2025
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Excellent location for visiting Universal or Disney or sea world. Polite staff. Breakfast is good. They have a play area in the lobby which os always lively with people playing snooker, foosball etc. You have to pay for parking which they should have told at the time of booking. Not a big deal though. I would return to this hotel if visiting orlando again.

8/10
Excellent
Angie, 16 Mar 2025
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Nice hotel, friendly staff, good breakfast options, comfortable beds. The rooms are small. No room for our suitcases to be open without blocking pathway. Other than that it was great.

10/10
Exceptional
Rahul, 16 Mar 2025
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Good room, breakfast and amenities

8/10
Excellent
Jeffrey, 16 Mar 2025
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Very clean nice and laid back

4/10
Poor
lynn, 09 Mar 2025
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Water was undrinkable, staff wasnt helpful overall, room was musty smelling and just outside ice machine so it was loud, tv stayed offline so could'nt watch tv at all

10/10
Exceptional
Cara, 08 Mar 2025
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I was on a work trip and this was close to the convention center, quiet, and friendly staff!

6/10
Fair
Debbie, 04 Mar 2025
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The staff were very professional and friendly. The breakfast they offer is really nice, with some good choices. The room we had was average, no microwave to heat food purchased or closet to hang clothes out of sight. Would have preferred a little more space in the room with more than one desk chair to sit on, they do have a nice setting area in the lobby to sit, but if you want privacy in your room with other family, there’s no place to sit, only on the bed. The windows to the room were very dirty, the bathroom sink was very slow to drain and in the restroom it looked like a little mold was starting in the corners close to the shower. There is no fan to take out the moisture after showering. The room was clean and housekeeping did a great job, but most do not speak English, so when you needed something, they did not understand you. Also had to pay for parking each day we were there, we were charged $20.00 plus taxes to park.

10/10
Exceptional
Jennifer, 03 Mar 2025
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I love it. We love the staff and the atmosphere. I wish they had bacon not sausage for breakfast.

10/10
Exceptional
Kristofor Alexis, 03 Mar 2025
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Very clean, comfortable room, friendly staff and the breakfast was excellent.

8/10
Excellent
Vanessa A, 03 Mar 2025
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I did not like the fact that I had to pay for parking. On the web it said, one car is free and all others would have to pay to park.

10/10
Exceptional
Kathryn, 02 Mar 2025
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Staff were friendly and accommodating

6/10
Fair
IAN, 28 Feb 2025
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The staff was friendly during check in and it was walking distance to the conference center. The property itself is a basic hotel with very basic amenities. The rooms are also very basic and they offer housekeeping "every other day." I can't say it was a bad experience overall but overall, a very basic hotel hotel with a basic breakfast with no options if you have dietary restrictions. Not an experience I would write anyone about.

10/10
Exceptional
Priscilla, 28 Feb 2025
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t breakfast, very clean , quiet and couldn’t ask for a nicer staff. Near convention center and many restaurants. I would consider staying there again.

10/10
Exceptional
ahmed, 28 Feb 2025
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Very friendly staff and excellent service - clean and safe

10/10
Exceptional
Gabrielle, 27 Feb 2025
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It was just nice and clean

8/10
Excellent
John, 27 Feb 2025
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Good location to convention center, space clean and staff friendly. Room was rather small but ok for 1 person.

10/10
Exceptional
Charessa, 24 Feb 2025
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My family and I stayed for one night while passing through but let me tell you that short visit was worth it all! We will definitely be back! The location is perfect and not far from theme parks . The breakfast was amazing and the staff was super helpful and knowledgeable. 10/10 I’d recommend

8/10
Excellent
dedra, 23 Feb 2025
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The rooms are small.,but overall it a good place to stay

10/10
Exceptional
Moses, 21 Feb 2025
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Fast and easy check in and check out clean room we’ll definitely come back

6/10
Fair
Lemaro, 19 Feb 2025
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I was charged for parking but I had no car! To add to that when I disputed it there was a signature to my room for parking with someone else’s name! Also for that to be a major city how was there not a airport shuttle?

8/10
Excellent
Verified traveler, 18 Feb 2025
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Nice. I just wish there was a hot tub

10/10
Exceptional
Berta, 18 Feb 2025
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Third stay this year. Highly recommend.

10/10
Exceptional
michelle, 14 Feb 2025
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We stay here every year! Great staff,location and breakfast!

10/10
Exceptional
Dee, 12 Feb 2025
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Great location

6/10
Fair
Dee, 12 Feb 2025
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There was no cups or ice buckets in room. Charged for self parking.

10/10
Exceptional
Conswallon, 11 Feb 2025
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I give the property 5 stars very clean and secure, always something to do in the lobby, friendly staff, Shey was amazing! Great hot food breakfast. My only dislike is the $20 per night parking fee, I wanted to scream. Otherwise, I’d definitely stay again.

10/10
Exceptional
Antoinette, 07 Feb 2025
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Great Stay.

Our stay was great. Nice, comfortable room and very clean. Lobby was very active with people either lounging around, playing pool table or at the bar area. Perfect location close to the convention center.

8/10
Excellent
Jennifer, 07 Feb 2025
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I liked the bar, long wait to check n, but friendly staff.

10/10
Exceptional
azucena, 06 Feb 2025
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The community feeling had space and activities to do all around the property instead of just staying in your hotel room.

10/10
Exceptional
Jennifer, 04 Feb 2025
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Great hotel with everything you need to sleep. Lobby also has a great vibe.

10/10
Exceptional
Tammy, 03 Feb 2025
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Great stay. Cute modern rooms. The property is in great shape and looks inviting for this category of a Hilton.

10/10
Exceptional
Amber, 03 Feb 2025
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.

6/10
Fair
Stacy, 03 Feb 2025
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Parking fee too high

The hotel is clean and relatively new. The price point is too high & the hotel isn’t fancy enough for them to charge for parking. Anyone can drive into the lot and park but paying guests are charged $20 per day!

8/10
Excellent
Michelle, 03 Feb 2025
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Easy checkin. Bar and snacks available. Room was "ok" on the cleanliness (pillows were very lumpy). No hand soap on arrival. Staff was nice.

10/10
Exceptional
Elizabeth, 02 Feb 2025
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Loved the breakfast

10/10
Exceptional
kenneth, 01 Feb 2025
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Very nice, good modern vibe, clean room, helpful staff

10/10
Exceptional
Ahilya, 27 Jan 2025
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environment was clean and smell fresh

10/10
Exceptional
Jose, 27 Jan 2025
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My family and I felt super comfortable. Delicious breakfast, good beds, and wonderful cleanliness. We have stayed here more than once and it never disappoints.

10/10
Exceptional
Jennifer, 25 Jan 2025
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Great location to the convention center and theme parks. Rooms were clean and well stocked. Breakfast was delicious!!!

10/10
Exceptional
joselyn, 25 Jan 2025
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very clear

8/10
Excellent
Ameer, 23 Jan 2025
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Good property

10/10
Exceptional
Nathan, 23 Jan 2025
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Excellent experience - Thank You

6/10
Fair
Michael, 22 Jan 2025
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Constant noise of traffic and ac unit. Iron was rusty and the TV system is horrible

10/10
Exceptional
Maria, 21 Jan 2025
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.

10/10
Exceptional
Trudy, 20 Jan 2025
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Clean, good amenities for a business trip, front desk was friendly and helpful. Room was minimal but comfortable.

10/10
Exceptional
Juliana, 18 Jan 2025
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Excelente servicio atencion

4/10
Poor
Keith, 17 Jan 2025
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OVERPRICED SCANT ROOM, NO MICROWAVE 2.5 STAR

Room was scant. No microwave, one chair, 2 towels, soap. TV Remote didn't work on the ENTER/OK key. We were offered a price of $165, but then charged $179 plus taxes, and fees, and fees, and fees, and fees, and parking which was RIDICULOUS.

10/10
Exceptional
Shantel A., 16 Jan 2025
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Very fun hotel!

10/10
Exceptional
Robert, 15 Jan 2025
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It is a fine place to stay during Orlando conferences and Sea World visits. It is strange that the hotel charges a $20/day parking fee for guests!

2/10
Poor
Ricky, 13 Jan 2025
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We left a backpack. The day we departed the hotel a staff called us first and told us that we left the backpack with my name embroidered. In that call the staff said they’d email us the directions/how they will mail us the backpack. They haven’t sent any email for two days. Then we called and asked what happened. Another staff talked to us and said that they never saw the backpack. So we were very confused.

6/10
Fair
Chelsea, 13 Jan 2025
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The property and location is great and I have no complaints regarding that. However, the beds and pillows are extremely cheap and uncomfortable. My friend and I couldn’t sleep because of how uncomfortable the beds are. When we asked for more pillows to help with the bed situation they told us it would come at 9:30 AM but never actually came at all. We asked the front desk again and all she could say was “they have been made aware and that we needed to be patient” after we had already waited 3 hours for pillows. The pillows never came and I don’t plan on ever staying here again since the beds and customer service were not great at all

8/10
Excellent
Darryl, 13 Jan 2025
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Nice place to stay

10/10
Exceptional
Idonia, 13 Jan 2025
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I like the room very beautiful

2/10
Poor
Vincent, 12 Jan 2025
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AC leaked

10/10
Exceptional
Alma, 12 Jan 2025
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Nice and clean

Great location close to the convention center. Check in was awesome, Ian was super friendly. The lobby, bar lounge area was busy and a nice atmosphere. They have breakfast but we didn’t have time to enjoy it. The lighting in the bathroom is fantastic, the mirror doesn’t fog after a hot shower. Rooms are nice, just enough space with mini refrigerator. There are no dressers or drawer space which we didn’t need as we only stayed one night. But if we were here for a longer time it would be nice to have cloths put away without having to look at them.

10/10
Exceptional
Danette, 12 Jan 2025
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10/10

10/10
Exceptional
Gustavo, 11 Jan 2025
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Me encantó este hotel, muy buen servicio y atención al llegar, la habitación excelente y la cama súper cómoda, el desayuno muy completo y muy sabrosos pues tienen diversas opciones. Regresaré.

10/10
Exceptional
Orlando, 11 Jan 2025
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The property is well kept and conveniently located near the convention.

2/10
Poor
william, 11 Jan 2025
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Very disappointed

The heat did not work in my room. The next day they fixed it. It then blew a fuse after five minutes. I switched rooms. Today I came into the room and a silverfish was on the bed. I went to take a shower and then there is no hot water. I am trying to get in touch with the front desk.

10/10
Exceptional
Sharonn, 10 Jan 2025
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Breakfast was good bagels, fruits, pancakes. Good variety

10/10
Exceptional
Ana, 10 Jan 2025
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Excellent

Always amazing great location and very clean.

10/10
Exceptional
Enrique, 10 Jan 2025
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a hidden gem

This is a little hidden gem. The staff is very professional. I like that you need your room key to get the elevator to work. The lobby is clean, they have a pool table on one side of the lobby and a foosball table on the other side. Complimentary breakfast is not bad, they have a variety of food to enjoy, and the complimentary coffee is avail at the lobby 24/7. The room is clean and spacious, this is a hotel I will definitely book again with my family.

10/10
Exceptional
jill, 08 Jan 2025
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It was a wonderful experience! The staff was amazing!!

8/10
Excellent
Kathleen, 08 Jan 2025
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Staff was friendly. Good breakfast

8/10
Excellent
Verified traveler, 06 Jan 2025
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Close and convenient

Close to parks, we weren’t there for them but overall convenient location. Breakfast was a bit chaotic, not a separate space just along a wall and then you have to move through the lobby to the other side to sit, but the lobby had a lot of kid / teen activities. The elevators would be tied up with staff (not their fault if that is what they are supposed to use, but several times I would have to wait because there were carts on the elevators and no room). The room was big and clean, staff was friendly and helpful, overall a good experience and would stay there again.

10/10
Exceptional
Demetrios, 05 Jan 2025
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Fantastic place ! Amazing beds !

4/10
Poor
Yamis, 05 Jan 2025
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Costoso los estacionamientos y muy pequeñas las habitaciones

6/10
Fair
Angelino, 04 Jan 2025
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Not nice

8/10
Excellent
Denise, 04 Jan 2025
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Right next to Seaworld and restaurants

10/10
Exceptional
jill, 03 Jan 2025
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This a wonderful property!

10/10
Exceptional
Yindra, 02 Jan 2025
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Goooo

Very excellent

10/10
Exceptional
Folke, 02 Jan 2025
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Very nice hotel, excellent location and very clean. They should put welcome water in the room. Highly recommended.

6/10
Fair
Michelle, 02 Jan 2025
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The price and location were perfect

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