Trevi Palace Hotel
8.8

Excellent

486 Guest reviews

8.8
Excellent
486 Verified Reviews
Read all reviews
Cleanliness9.2/10
Service9.4/10
Comfort8.6/10
Condition8.8/10
location10/10
Neighborhood9.4/10
Amenities8.4/10

Via Mazzarino, 2, Rome, Italy. See map

Free WiFi
Airport transfers
Dining services
Concierge
Non-smoking
Elevator
Concierge services
Airport transportation (surcharge)
Breakfast available (surcharge)
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Hotel Description

With a stay at Trevi Palace Hotel, you'll be centrally located in Rome, steps from Via Nazionale and 7 minutes by foot from Roman Forum. This hotel is 0.4 mi (0.6 km) from Trevi Fountain and 0.7 mi (1.2 km) from Pantheon. Make yourself at home in one of the 13 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily. Featured amenities include express check-out, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Hotel policies

Professional property host/manager

Pets not allowed

Check-in from: 1:00 PM
Check-in by: 8:00 PM
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

You need to know
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher and a first aid kit
  • Property Registration Number IT058091A1RQU3OBJ3
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Airport shuttle fee: EUR 55 per vehicle
  • Late check-in fee for check-in between 8:00 PM and 6:00 AM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Italian

French

Romanian

Spanish

Amenities

Most Popular

Free WiFi

Airport transfers

Dining services

Concierge

Non-smoking

Other

Elevator

Concierge services

Airport transportation (surcharge)

Breakfast available (surcharge)

Safe-deposit box at front desk

Multilingual staff

Front desk (limited hours)

Express check-out

Snack bar/deli

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Airport transportation - pickup (surcharge)

Handrails in stairways

Wheelchair accessible – no

Well-lit path to entrance

Hotel reviews

8.8
Excellent486 Verified Reviews
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Cleanliness9.2/10
Service9.4/10
Comfort8.6/10
Condition8.8/10
location10/10
Neighborhood9.4/10
Amenities8.4/10
10/10
Exceptional
Lovise Jeanette Egeland, 21 Apr 2025
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Nice hotel, really good breakfast and nice staff.

10/10
Exceptional
Alistair, 16 Apr 2025
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A really friendly, well located hotel, in easy walking distance for the Colosseum, Trevi Fountain, Pantheon etc and longer walk or metro to the Vatican. Simple but good breakfast to set us up for the day, and comfortable rooms. A bit of traffic noise but we were too tired from our busy days for it to bother us. The hotel were super helpful on arrival as we ended up being after reception had closed but they left a key securely and gave us clear details of how to get in.

10/10
Exceptional
Kirsten, 08 Apr 2025
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Staff was excellent. All sites we wanted to see were in walkable distance.

10/10
Exceptional
Rajesh, 08 Apr 2025
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Clean hotel with nice room/bed configurations for large families. The hotel is centrally located. We all really enjoyed the breakfast options and the kitchen staff went above and beyond in their service.

10/10
Exceptional
John, 02 Apr 2025
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Amazing holiday in Rome.

Enjoyed a lovely holiday at Trevi Palace Hotel. The hotel was everything that we wished for; central location within walking distance to all the major landmarks, comfortable clean bedrooms which were so quiet and peaceful. Friendly, knowledgeable staff who were able to provide all the info that we requested. Delicious, fresh breakfast. Would highly recommend.

10/10
Exceptional
Ronda, 31 Mar 2025
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Quiet and lovely place

Quiet at night. Easy walk to Trevi Fountain area. Absolutely would recommend this lovely place.

8/10
Excellent
Lorena, 31 Mar 2025
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I was concerned about my room being on the annex building because people complained about noise and trash cans, but it worked out perfectly. The building was a few steps from the hotel, had its own entrance, and access was very convenient. It felt like entering your own apartment. There’s no elevator but the stairs are wide and the rooms are on the second floor - so one set of stairs (not a big deal). Location is perfect. Bus stop around the corner, ice cream shop, coffee bar, and other convenience stores a few steps away. The view from our room was amazing. Our room had two windows that opened to the street. It is a transited street, so there’s a bit of noise during the day, but it’s very quiet at night. The room itself was clean, comfortable. It even had a kitchenette with a mini fridge. Bathroom was big with walk-in shower. The second floor of the annex building belongs to the hotel, so it’s separate from the tenants. In fact, you hardly see them. In the morning, there’s a station with pastries and coffee for guests and a courtyard where you could sit down and eat if you wished. Breakfast is served at the hotel for a fee. Overall, a great experience and would definitely stay here again when in Rome. Location is perfect, we walked to Termini, the Monti neighborhood, Trevi fountain, Pantheon and coliseum from here. Special thanks to the ladies at the front desk, who were very helpful with checking us in and provided us with recommendations on where to go eat, etc. 💚Roma

10/10
Exceptional
Julie, 23 Mar 2025
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Very friendly staff and the room was great for the 5 of us. So close to everything. The art on the walls is amazing too.

10/10
Exceptional
Juan, 22 Mar 2025
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Excellent

6/10
Fair
Verified traveler, 14 Mar 2025
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Trevi Palace Hotel review

We stayed for 6 nights in this hotel. The hotel was recently redone and everything looked new. Our room was very spacious for our family of five. However, it was oddly decorated. It had a queen bed. And four single temporary beds. There was a large soaking tub at one end of the room. There were three book stands on the sides of the bed. There was a mini refrigerator, which was stocked with things to buy. There was nowhere else to sit in the room. There were no chairs. The bathroom was nice and comfortable. Plenty of space. The shower was nice too. If they only put a few chairs in the room that would’ve been nice considering the size of the room. There was no desk to work at. There was Wi-Fi connection. There was a closet for your clothes. They served all you can eat breakfast for €15 a person. It was a 15 minute walk to the Trevi fountain. On the last day, we learned that there were bakeries and cafés in the opposite direction we walked every day. That would’ve been nice to know.

6/10
Fair
Diane, 24 Feb 2025
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Weird setup…bathtub in the middle of the room. Inconsistent hot water. Incredibly noisy, both outside and in the walls. Towels are rationed. In our five night stay they never changed the sheets. Only one key that is used for outer and inner doors and elevator. Barely made check in because of flight delay; no one there after 8:00.

8/10
Excellent
TAMER, 24 Feb 2025
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Location is perfectly centered to every attractions

10/10
Exceptional
Heather, 22 Feb 2025
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The staff were so helpful and friendly and our family-room was generously sized with a very nicely updated bathroom.We were within easy walking distance to the Colosseum, Trevi Fountain and Pantheon, along with some great restaurants and gelato places. Overall, i would definitely recommend. My only caveat is that it there is a lot of traffic noise, though the windows did a decent job of blocking out some of it.

8/10
Excellent
Darcy, 15 Feb 2025
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Super friendly check in and staff. Wonderful breakfast and location.

8/10
Excellent
sylvie, 05 Feb 2025
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We loved the hotel overall but the separate entrance for the very small elevator was inconvenient.

8/10
Excellent
Gabor, 01 Feb 2025
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nothing

10/10
Exceptional
David, 20 Jan 2025
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Great location and great staff. The breakfast is simple but good and worth it. The rooms I stayed in had two showers, which I had never seen before, but useful as it pertains to getting ready and getting out in the morning. I'd definitely stay there again.

10/10
Exceptional
Joel Gerald, 16 Jan 2025
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When booking somewhere to stay in Rome this place jumped out the most. I loved the corridor they have where you can sit and chill after a day of sight seeing. You don't feel like you're forced to sit in your room like most hotels. The service from reception to cleaners was amazing. They were more than happy to help when asking for places to visit. The hotel was situated to quite a few places that are big tourist hotspots so it was easier to walk to them than get a taxi or bus. When I go go back to Rome this will be the place I book again.

10/10
Exceptional
Richard, 15 Jan 2025
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Staff were friendly, accomodating & so helpful. Great location with spacious rooms. Fabulous shower!

8/10
Excellent
Huyen, 07 Jan 2025
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Overall the place is not bad to stay. The gentleman and front desk lady were nice ( didn’t get their name). Except toilet papers here is very limited. Sorry the place needs to work on this.

10/10
Exceptional
Cromwell Gerardo, 06 Jan 2025
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Good location. The staff is very helpful and friendly.

10/10
Exceptional
Gerald, 03 Jan 2025
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The people who work at this property are awesome! We had such tremendous service.

10/10
Exceptional
Jarred, 27 Dec 2024
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Great location

10/10
Exceptional
Dan, 17 Nov 2024
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Our stay at the Trevi Palace Hotel was wonderful. From arrival to departure the staff was friendly, helpful and more. The hotel itself as well as the annex building are very nice, comfortable, quiet and clean. The neighbourhood is nice and calm, and the perfect place to wake up in the morning, grab a quick coffee and then head down to the hopping spots. Would stay here again anytime. Thank you Trevi Palace Hotel!

10/10
Exceptional
Alecia, 16 Nov 2024
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Amazing service in a little boutique hotel which is central to everything. I will definitely stay here again

8/10
Excellent
natalia, 06 Nov 2024
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All the staff were always available and caring. Safe and clean place

6/10
Fair
Stephanie, 05 Nov 2024
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Perfect location!!

8/10
Excellent
JEONGHUN, 04 Nov 2024
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Location is good

8/10
Excellent
Nicole, 03 Nov 2024
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I enjoyed a 3 night stay at this hotel. Check-in was excellent, early baggage drop was excellent, breakfast was excellent, front desk service was excellent. The rooms are small but clean and up to date. It would have been nice to have an English TV channel available but “when in Rome”!

4/10
Poor
Eunice, 28 Oct 2024
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Traffic noise was horrible.

8/10
Excellent
Sian, 25 Oct 2024
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Staff were lovely and super helpful. Room was nice, beds were great and bathroom generous in size. Windows has excellent sound proofing to the street noise, but door didn’t so lots of noise from reception drifted upstairs as well as people in the corridor.

10/10
Exceptional
Angela, 21 Oct 2024
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Martino and the other staff were extremely kind and helpful! The area was clean and safe. We enjoyed our stay very much.

8/10
Excellent
Sandra, 19 Oct 2024
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Convenient property off the main Blvd. Walkable to many attractions however there was a lot of city construction for the Rome Jubilee starting Dec. 2024 and lasting for 1 year. Sadly, we will not return to Rome. Too big, too dirty, too many people.

6/10
Fair
Luke, 19 Oct 2024
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The staff were very nice and helpful. Walkable distance to everything. That is what you are paying for. If you book ahead and get the room for around 100euros a night that is just right for room. Prices rise as it gets closer and if you pay more then it’s not worth it. Can hear everyone eating breakfast from room. Cars going by gets noisy. AC is barely able to keep up and you will need it. Bed is hard. But a 3 star hotel is a 3 star hotel.

4/10
Poor
Yadana, 15 Oct 2024
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-

10/10
Exceptional
Alan, 11 Oct 2024
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The hotel was perfect all the staff went that extra mile to make sure you were happy with everything nothing to much trouble would highly recommend

8/10
Excellent
Timothy, 23 Sep 2024
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Great location, friendly staff, nice room, only complaint was that the beautiful bathtub in the room was not working properly. Other than that, we had a great stay. We especially loved the breakfast and coffee in the mornings.

10/10
Exceptional
Kerry, 14 Sep 2024
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Wonderful stay!

We had an amazing stay. The room was beautiful and the staff was extremely friendly and helpful. Would definitely recommend.

8/10
Excellent
Nicole, 12 Sep 2024
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Perfect for an overnight in Rome. Strange layout but it was clean and comfortable. We were able to arrange transportation to where we needed to go through the hotel and interactions with all staff were pleasant. Waited about 10 or so mins to have someone greet us for check in but they’re a small hotel and I assume only one person working must have been bringing others to their room. They kept our bags for us while we enjoyed some time in Rome after checkout too. Would stay again!

6/10
Fair
Aditi, 10 Sep 2024
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The annex building does not have someone at the front desk and the rooms have no sunlight at all. To get to the room you have to walk through an entrance that is also used for storing trash from the restaurant next door.

10/10
Exceptional
Brian, 09 Sep 2024
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Just the paths outside really, they need re doing here and there, to many holes, and bits of path sunken. Other than that it was excellent.

10/10
Exceptional
Michael, 08 Sep 2024
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Enjoyed our stay! The desk staff were very helpful and attentive during our stay. we arrived a few hours early and they let us keep our suitcases there while we explored and they finished cleaning our room for check in. The hotel room was comfortable and clean. The hotel is close to the coliseum and Roman forum and other attractions like Trevi fountain, Spanish steps and Pantheon are all doable walking. Ubers and taxis were regularly available and the bus stop is right there also. A great gelato place called “Gelatist” was on the corner close by and several good restaurants on side streets walking towards Coliseum. We had an awesome time in Rome and this hotel was very pleasant.

10/10
Exceptional
Danielle, 30 Aug 2024
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The staff were very welcoming. A great place to stay

10/10
Exceptional
Steven, 23 Aug 2024
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Fabulous location, and wonderful team.

A gem of a hotel. Very close to Trevi Fountain, or opposite direction you get to The Colloseum in 10 minutes. Very friendly team working at the hotel, and we loved the experience of staying here.

6/10
Fair
Ann, 21 Aug 2024
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The hotel was average. Family of 5. Bathroom was a great size. Lots of space. The bath tub in the middle of the room was quite weird and useless. A/C wasn’t strong enough for hot summer days. We were told to use back entrance very tiny evaluator to get in and out after 8pm. Staircase to front entrance was all glass. Definitely not built for women wearing skirts. The great thing was hote was Center of everything. 20-25 min walk max to all sites.

10/10
Exceptional
George, 20 Aug 2024
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Great location & friendly staff.

10/10
Exceptional
Julianne, 19 Aug 2024
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This hotel was super close to all the main attractions. My husband & I loved it ! Super clean , and comfortable

6/10
Fair
Lourdes, 12 Aug 2024
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I would fix it up more and fix the air conditioning system it wasn’t good

10/10
Exceptional
Gerald, 08 Aug 2024
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Everything was great, and the front reception is very helpful and answering any of her questions providing places for dinner

6/10
Fair
Ryan, 02 Aug 2024
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Great location easy to walk to sites. Room had one a/c for 2 rooms which couldn’t keep up, so they had to bring a fan

10/10
Exceptional
Jocelyn, 24 Jul 2024
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Amazing location. Can walk to most of the highlights. Wonderful staff spacious room for our family of 5

8/10
Excellent
Maling, 20 Jul 2024
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Mia, Martino, Daniella, and cleaning staff were fabulous.

10/10
Exceptional
Euan Bruce, 18 Jul 2024
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Excellent hotel would visit again.

8/10
Excellent
Anthony, 16 Jul 2024
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Danielle, Martino and Mia were excellent at the front desk. They were extremely helpful in helping us navigate around Rome for our first time The breakfasts were a pleasant surprise and one of the best that I have had in all my years travelling.

10/10
Exceptional
James, 04 Jul 2024
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The location of hotel was good. It was close to Trevi Fountain, Colosseum, and other locations. The staff was helpful and property was clean. We enjoyed the room which was more like a small apartment. The one criticism was the internet was very slow.

10/10
Exceptional
Rebecca, 29 Jun 2024
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Very nice service, helpful with directions around Rome. Room was clean and perfect for family of four.

10/10
Exceptional
Fernando, 24 Jun 2024
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The hotel was in a perfect location close to many of the major attractions and dining. We got the triple room and it was spacious and very clean. Would stay again here in the future!

10/10
Exceptional
Bonnette, 20 Jun 2024
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Loved the location

10/10
Exceptional
Michael, 19 Jun 2024
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Great place to stay

10/10
Exceptional
Rose, 19 Jun 2024
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We loved our stay at Trevi Palace. It is so close to all the sights - easy walking to Trevi Fountain, Spanish Steps, Colosseum & Roman Forum. Breakfast was good - traditional continental breakfast, you can also get scrambled eggs or an omelet. Staff very helpful and can book tours. They arranged a car to pick us up at the airport and bring us to the hotel. If we get to Rome again, we will certainly stay at Trevi Palace again.

10/10
Exceptional
Robert, 19 Jun 2024
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Great hotel with family units for 4 comfotably

We really enjoyed this hotel and with two grown boys, the family unit was worth it.

10/10
Exceptional
Fatin, 18 Jun 2024
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Great location

Great location within walking distance of many key travel landmarks. Hotel had AC and was comfortable.

10/10
Exceptional
Omar, 08 Jun 2024
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This hotel was close to the Trevi Fountain, about 125 meters. Lots of restaurants, shops and walkable attractions. It’s the convenient place to stay and rest from all the walking around you will be doing when visiting Rome. I highly recommend this place.

10/10
Exceptional
Roxanne, 07 Jun 2024
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Great size room, comfy beds, friendly staff

Great hotel. Family trip. Great size room, Comfy beds, friendly and helpful service. Great location. Would go back.

10/10
Exceptional
Andrew, 06 Jun 2024
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Daniela and all staff was extremely helpful! Close to the President’s house so very safe!!! Rained one day and was short on an umbrella and the cleaning staff jumped in and got me an umbrella without even asking!!! So sweet!!! Would definitely stay again.

8/10
Excellent
Sheila, 02 Jun 2024
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Need chairs for balcony, more space to put luggage. Overall, nice property but too much money for what you get.

8/10
Excellent
Carrie, 30 May 2024
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The hotel was nice and clean. The room was comfortable. The staff here is what really made it! Everyone was very kind and accommodating!

10/10
Exceptional
Catherine, 21 May 2024
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The property was a great location! Staff friendly and helpful. The room was nice and clean. My only complaint would be that there is no elevator and we had to take luggage up two flights of stairs to our room.

8/10
Excellent
Norely, 20 May 2024
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I reserved a room in a trevi palace hotel , but when we arrived they showed us another property We did not understand this situation, and did not like this things. We went to another building with other name. If I reserved in one place I want to use it. I dislike this rare issue.

8/10
Excellent
Louis, 18 May 2024
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Good experience and convenient location for walking to most of the central Rome attractions.

8/10
Excellent
Mike, 18 May 2024
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Overall the hotel is great. Staff is very nice and room is cleaned well.

10/10
Exceptional
Ileana, 16 May 2024
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Very close to train station, restaurants, shopping and attractions. Staff is very professional and accommodations are comfortable.

8/10
Excellent
Phillip Anthony, 11 May 2024
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Very clean staff was outstanding rooms were small not walking distance from hotel to some sites it was a hike lol not what I was expecting but I have plantar fasciitis right before going. The train station was walkable and very helpful for the Vatican. Taxis were my other option but not all were appreciating of your business. Shame

10/10
Exceptional
cherylan, 10 May 2024
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Rome trip

Spacious and very clean. The breakfast area had a great balcony/courtyard area.

8/10
Excellent
Greg, 07 May 2024
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The rooms were clean and comfortable. There was available breakfast in the lounge area but not real restaurant.

8/10
Excellent
Josiane, 07 May 2024
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Notre séjour fut à la hauteur de nos attentes. Service excellent. Petit déjeuner fourni très bon. Lit quand même confortable mais climatisation hors de notre contrôle. Secteur sécuritaire et bien situé. Pas de shampoing ni de mouchoirs dans la chambre. Pas trop insonorisé. nous y retournerions.

10/10
Exceptional
Crystal, 03 May 2024
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Staff were extremely friendly and warm. The only downside is the room is in the building across and no elevator. The bed was very comfortable though and I slept very well despite the room being in a busy street.

8/10
Excellent
Annabel, 30 Apr 2024
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The street noise was very loud almost all night and the a/c did not work But the location was good walking distance to almost all major sights

6/10
Fair
Rodney, 12 Apr 2024
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Front desk person was so rude!

10/10
Exceptional
Nicole, 09 Apr 2024
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Spacious, quiet room in a separate building. Staff was extremely helpful and friendly. Great location!

8/10
Excellent
Hung Quoc, 03 Apr 2024
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Nice and comfortable hotel in the middle of Rome. Within walking distance to many attractions. Very friendly staff.

10/10
Exceptional
Sergey, 01 Apr 2024
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Great hotel, great location.

6/10
Fair
Joseph, 01 Apr 2024
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Excellent location but bring your own coffee :-)

10/10
Exceptional
Andrea, 31 Mar 2024
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Everyone at the front desk was super helpful and kind. The location was wonderful and the service was wonderful. They really took great care of us, and that really made our trip special. We would stay here again.

10/10
Exceptional
Paul, 30 Mar 2024
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Close to a lot of tourist attractions. Family room held are family of four which was nice to not need 2 rooms for a change.

10/10
Exceptional
Grazia, 28 Mar 2024
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Trevi Palace Hotel was an excellent stay and I would highly recommend it. Walking distance to many sights.

10/10
Exceptional
David, 23 Mar 2024
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The rooms are quite comfortable. It is located in easy walking access to restaurants and sites. The desk staff (especially Daniella) were exceptional. They gave great recommendations and directions.

10/10
Exceptional
Alicia, 13 Mar 2024
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It was great

10/10
Exceptional
jennifer, 14 Feb 2024
expedia-logo-v2.pngTraveller

Good hotel in a good location to all amenities including walking distance to the local tourist attractions would recommend, quiet hotel with amazing beds that rested those aching legs

6/10
Fair
Verified traveler, 09 Feb 2024
hotel-logo-v2.pngTraveller

Perfectly nice hotel

It is a perfectly nice hotel in a convenient location next to a major bus route. Staff were always friendly and spoke very good english. The reception is not attended 24/7, which results in some minor inconveniences.

6/10
Fair
Daniel, 11 Jan 2024
expedia-logo-v2.pngTraveller

Rooms are small, with poorly laid out bathrooms. Breakfast is modest, but gets the job done. Our room had a strange odor, possibly mold. But as 3-star hotels in Rome go, it wasn’t too bad!

8/10
Excellent
maite, 02 Jan 2024
expedia-logo-v2.pngTraveller

Good

10/10
Exceptional
Verne, 21 Dec 2023
hotel-logo-v2.pngTraveller

Stay was good but the bed was not as soft as I like and the pillows were flat

10/10
Exceptional
Marco, 20 Dec 2023
expedia-logo-v2.pngTraveller

The hotel is conveniently located walking distance from the Trevi Fountain, Spanish Steps and a myriad of restaurants bars etc. Mia and the staff at reception were super friendly and most importantly very helpful. The room was as described. We are a family of 5 and needed a room for a quick one night stop over and this fit the bill perfectly. Obviously if staying more than one night then this room would be too small, but for one night it was exactly what we needed.

6/10
Fair
Verified traveler, 08 Dec 2023
hotel-logo-v2.pngTraveller

Poor service overall

The shower in the room had absolute no pressure. It was only a trickle. When we asked for it to be fixed, nothing was done. We asked three times for it to be fixed and were placated with words and no actions. This was over a three day period - we basically couldn’t shower for four days and they did not try to make our experience better in any way. Very disappointing experience.

10/10
Exceptional
Elizabeth, 27 Nov 2023
expedia-logo-v2.pngTraveller

Perfect low key traveler’s hotel. Great location. Wonderful staff.

10/10
Exceptional
Becky, 25 Nov 2023
expedia-logo-v2.pngTraveller

Great location, nice staff, walkable

2/10
Poor
Victor, 22 Nov 2023
expedia-logo-v2.pngTraveller

Hotel was ok, but the room does not have hot water. We talk to the personnel and they don’t do nothing about it. A/C was always on heat mode and we talk to them and they do nothing about it. If was hard to fall sleep because if we open the windows, outside was very noisy. The positive thing was the breakfast and the location.

8/10
Excellent
Nancy, 17 Nov 2023
expedia-logo-v2.pngTraveller

Staff was fantastic and location can’t be beat. Building layout is a little wonky, but overall was charming and unique. Can’t wait to come back!

10/10
Exceptional
Nicholas, 27 Oct 2023
expedia-logo-v2.pngTraveller

The Staff on arrival was amazing - thank you to the lady on Reception on Friday Morning she was incredible and gave us some great advice on what to look out for and how to get around. - Nice Room - great location and reasonably priced. Will definately be going back

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