TownePlace Suites by Marriott Jackson
8.8

Excellent

141 Guest reviews

8.8
Excellent
141 Verified Reviews
Read all reviews
Cleanliness9.0/10
Service9.0/10
Comfort9.2/10
Condition9.0/10
Neighborhood9.2/10
Amenities8.6/10

2002 Bondsteel Drive, Jackson, United States of America. See map

Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
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Hotel Description

When you stay at TownePlace Suites by Marriott Jackson in Jackson, you'll be in the suburbs, within a 5-minute drive of Jackson Crossing Mall and Rod Mills Park. This hotel is 1.8 mi (2.8 km) from R.A. Greene Park and 2.2 mi (3.5 km) from Lions Park. Make yourself at home in one of the 102 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Wired and wireless internet access is complimentary, while 43-inch Smart televisions with satellite programming provide entertainment. Conveniences include microwaves and coffee/tea makers, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.

Hotel policies

LGBTQ friendly

Professional property host/manager

Pets allowed

Only dogs and cats are allowed

Maximum number of pets per room 2

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: 7:00 AM
Minimum check-in age: 21
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Contactless check-out is available
  • Cashless transactions are available
  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

You need to know
  • Pool access available from 6:00 AM to 10:00 PM.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Long-term renters welcome
  • Safety features at this property include a fire extinguisher, a smoke detector, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Minimal age
21
Optional fees
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Childcare

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Conference space

Barbecue grill(s)

Coffee/tea in common areas

Hiking/biking trails nearby

Laundry facilities

Television in common areas

Free breakfast

Safe-deposit box at front desk

Picnic area

24-hour front desk

Business center

Express check-out

Grocery/convenience store

Free wired internet

Wheelchair accessible path of travel

Wheelchair accessible parking

Assistive listening devices available

Braille or raised signage

24-hour business center

Conference space size (feet) - 300

Number of meeting rooms - 1

Number of indoor pools - 1

Free self parking

Computer station

Free RV, bus, truck parking

24-hour fitness facilities

Terrace

Water dispenser

Firepit

Banquet hall

Uncovered parking

Outdoor furniture

Children's games

Wheelchair accessible (may have limitations)

Assistive listening devices in meeting rooms

Wheelchair-accessible van parking

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Visual alarms in hallways

Handrails in stairways

Wheelchairs available on site

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

8.8
Excellent141 Verified Reviews
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Cleanliness9.0/10
Service9.0/10
Comfort9.2/10
Condition9.0/10
Neighborhood9.2/10
Amenities8.6/10
8/10
Excellent
Stephanie, 22 Apr 2025
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Clean time with easy parking

6/10
Fair
Arulraj, 27 Mar 2025
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Lot of road noise could not sleep at night.

8/10
Excellent
Amanda, 09 Feb 2025
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Clean, comfortable room. It was quiet and breakfast was good. We didn’t use pool. No complaints.

10/10
Exceptional
Amber, 30 Dec 2024
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Nice property and staff is great!

10/10
Exceptional
Dawn, 22 Nov 2024
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Would definitely stay again.

10/10
Exceptional
jamie, 16 Nov 2024
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Fast and clean.

10/10
Exceptional
John, 15 Nov 2024
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Premier long term stay hotel in Jackson

Great hotel for business travelers, kind staff

10/10
Exceptional
Loraine, 10 Nov 2024
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Updated and clean!

10/10
Exceptional
Mike, 30 Sep 2024
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Very nice staff and the Hotel is very nice. The breakfast they provided was very good. The cleanliness was apparent. Loved the pool area. You have so many options for dining within minutes.

10/10
Exceptional
Mike, 30 Sep 2024
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Anything you would want to eat or buy is within a couple minute drive. The Hotel is a very clean and modern faciility. The pool area is our grandkids favorite reason to visit. The breakfast they provide is very tasty and fresh.

10/10
Exceptional
Verified traveler, 27 Sep 2024
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Evrrything was very clean and comfy and the front desk man was extremely kind! Pool was a little cold for me but the kids loved it so all around good stay!

10/10
Exceptional
Jean, 22 Sep 2024
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The staff was so friendly and helpful. Our room was just what we needed!

10/10
Exceptional
Bonnie, 21 Sep 2024
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We had a serious problem during our stay but the manager graciously compensated us with a very large number of BonVoy points..

10/10
Exceptional
John, 16 Aug 2024
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Deep clean the carpets and this place is perfect

Great staff and amenities. Floors need deep cleaning.

10/10
Exceptional
Kanndice, 04 Jul 2024
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It is a very nice property. I’ve had the pleasure of visiting several times and I have enjoyed my stay every time

8/10
Excellent
Jaclyn, 02 Jul 2024
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Great staff, fun lobby with cute details like weather to help guests. We enjoyed our stay.

2/10
Poor
Timothy, 01 Jul 2024
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Room was filthy upon entry. Used toilet paper in closet on shelf. Exterior walkway full of cigarettes and trash. I refused to stay and walked next door to Courtyard, it's sister hotel where it was clean and tidy and stayed there. I am fighting with hotels.com now to get a refund. It is noteworthy to state front desk person at this hotel agreed that I should leave given the circumstance and condition of the room.

4/10
Poor
Anna, 30 Jun 2024
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Our room was disgusting, leftover hair in the bed (like a clump of someone else’s hair), dog hair all over the couch, What looks like a dog poop stain in the middle of the carpet that no one had done anything about. We needed a place to stay, so we made it work, but definitely would not return. If I had any chance of getting money back, I would. Front desk, staff, when present, was friendly

10/10
Exceptional
Maureen, 29 Jun 2024
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Great. Clean. Safe. Need more choice/ options for breakfast.

8/10
Excellent
Bruce, 27 Jun 2024
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Property was difficult to get into from the main street. Not your fault but the street system in from of property is very confusing.

10/10
Exceptional
Nels, 02 Jun 2024
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Great

10/10
Exceptional
Anthony, 27 May 2024
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It was a clean and well maintained. Definitely going to be going back to herw for future visits

10/10
Exceptional
Heather, 02 Mar 2024
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We had a wonderful weekend. Checking in and out was easy. The staff was very friendly and helpful. Very reasonably priced.

10/10
Exceptional
Michael, 11 Feb 2024
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Clean. Everything was clean. Pool was very nice and the rooms were outstanding. Easy to get to from the highway and the staff were friendly. The breakfast was very good with lots of options.

10/10
Exceptional
Scott, 14 Nov 2023
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Property was very clean and the front desk staff (Tina) provided outstanding service!

10/10
Exceptional
Joanne, 31 Oct 2023
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Wedding

Great stay.

10/10
Exceptional
Diane, 06 Oct 2023
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Great hotel!

The hotel is exceptional, clean, friendly staff the room was nice and the bed was comfortable. Highly recommend it!

2/10
Poor
Scottie, 01 Oct 2023
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Rude customer service and small rooms

The rooom was very small. And when i asked for a blow up bed they could not find me one. Front desk lady was ver rude.

10/10
Exceptional
Candice, 07 Sep 2023
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Quick and courteous check in and out. Clean hotel and rooms with all amenties as well. I love the amount of add ons they offered for oatmeal in their breakfast options.

8/10
Excellent
Amy, 18 Jul 2023
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Staff very friendly and professional. Traffic was a little loud at night. Room very spacious and clean.

8/10
Excellent
Amanda, 17 Jul 2023
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I liked the updated lobby and rooms.

10/10
Exceptional
Nolita, 12 Jun 2023
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Tina was very helpful and patient great customer service

10/10
Exceptional
Teresa, 02 Jun 2023
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Very clean, good value for the price, breakfast selections were better than most hotels

2/10
Poor
Robert, 28 May 2023
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Horrible Experience

I booked through Hotels dot com. I was booked for 3 rooms. They only had 2 rooms. The front desk person was not helpful in trying to help accommodate us. I showed her the booking info gave her the confirmation # and she didn’t want to help and told me she doesn’t deal with it and call Hotels dot com. One room she gave us was not ready so then had to change rooms. It was a horrible experience I must say

10/10
Exceptional
Nels, 28 May 2023
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Staff was very courteous

10/10
Exceptional
Katelyn, 14 May 2023
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very clean & calm

10/10
Exceptional
Laurena, 10 Apr 2023
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I loved the full kitchen

8/10
Excellent
Michael, 06 Mar 2023
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There was no hot breakfast.

6/10
Fair
Philip, 27 Feb 2023
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Rude staff memeber

One of the staff members working the breakfast bar was very rude for no reason,

10/10
Exceptional
Sarah, 26 Feb 2023
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Great Stay!

We lost power at our home like most in our part of the state. All of the Towne Place Suites staff were so nice and friendly even under the stress of trying to accommodate everyone that was in need of a warm place to stay. I'm sure many of them were also without power but they always had a smile on their face. The room was very comfortable and spacious with a full kitchenette for our family. We have a dog that would typically bark hearing people outside but you couldn't hear any hall noise so it didn't bother him at all. The only thing I didn't care for was the fitness room was attached to the lobby/breakfast area by all windows. It was just a little awkward for my comfort level working out because the hotel was at max capacity and people were in the lobby/lounge all day waiting around and looking for rooms.

10/10
Exceptional
Lavon, 25 Feb 2023
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I feel absolutely horrible so many people were being mean to the check in person. Whole areas without power, Some people need to relax.

2/10
Poor
DAWN, 19 Feb 2023
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There were clothes belonging to the last family that stayed in the room left in the drawer. I did not have television the whole weekend despite my efforts all weekend for some assistance in getting the television viewable

8/10
Excellent
Wendy, 16 Feb 2023
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Business trip

The hotel is clean, good breakfast options, I stay for 3 days and i have not complaints.

4/10
Poor
Charles, 04 Jan 2023
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Not happy

Got up New Year's morning to have a nice hot breakfast with me and my kids and my four grandchildren and nobody showed up to service so they wanted to serve a cereal

4/10
Poor
Charles, 01 Jan 2023
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Couldn't get a hot breakfast

This stay was okay but promised a hot breakfast no one showed to cook it that's the reason we were told there was no hot breakfast That's the main reason we went to this hotel

10/10
Exceptional
KIMBERLEY, 01 Jan 2023
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Large spacious rooms. Clean, friendly staff

10/10
Exceptional
Dejarenae, 31 Dec 2022
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Very nice place. Enjoyed my stay.

10/10
Exceptional
Lori, 29 Oct 2022
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We just stayed the last 6 nights and everything was awesome. There isn’t one bad thing I could say about this hotel

8/10
Excellent
LL, 10 Oct 2022
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Short stay. But a clean fresh room is a plus no matter what.

4/10
Poor
Elaine, 10 Oct 2022
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I liked the location of the hotel. Our TV did not work from the time we checked in until the next day at noon. The TV was not programmed . The shampoo bottle was empty. The first morning - I went to breakfast at 9:00. The hotel ran out of bacon, bread, fruit.

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