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18 Apr 2025
Friday
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19 Apr 2025
Saturday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Thong's Inn - KNO Kualanamu Transit Hotel in Medan, you'll be 14.1 mi (22.7 km) from Pantai Pondok Permai and 14.2 mi (22.9 km) from Pantai Bali Lestari. This hotel is 14.9 mi (24.1 km) from Museum of North Sumatra and 15.1 mi (24.3 km) from Medan Mall. Make yourself at home in one of the 36 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Property confirms they are implementing enhanced cleaning measures

Gap period enforced between guest stays - 24 hours

Professional property host/manager

Pets not allowed

Check-in from: 2:00 PM
Check-in by: Anytime
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Food service has been amended for enhanced safety

Important information

You need to know
  • Up to 6 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
Special Instructions
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards
  • Cashless transactions are available
Minimal age
18
Spoken Language

English

Indonesian

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Entertainment

Business facilities

Accessible facilities

Other

Free airport transportation

Breakfast available (surcharge)

Laundry facilities

Garden

Safe-deposit box at front desk

Picnic area

24-hour front desk

Business center

Porter/bellhop

Wheelchair accessible parking

Number of restaurants - 1

Number of outdoor pools - 1

Free self parking

Number of coffee shops/cafes - 1

Terrace

Newspapers in lobby (surcharge)

Hotel reviews

8.6
Excellent59 Verified Reviews
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Cleanliness9.0/10
Service8.8/10
Comfort9.0/10
Condition8.6/10
Neighborhood6.8/10
Amenities7.2/10
8/10
Excellent
Dsvid, 02 Mar 2024
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Decent hotel for airport free shuttle

Good hotel with good strong hot water and nice modern room Limited breakfast good swimming pool

10/10
Exceptional
Jeff, 31 Dec 2023
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The pool was excellent, and the restaurant had some killer dim- sum.

10/10
Exceptional
Jeff, 14 Dec 2023
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I stayed here two nights, preparing for my flight back to Bali. Actually, this was an excellent transfer hotel. The pool rocked and the restaurant was very good. There is not really a lot going on around the hotel, but if your just waiting for a flight, you couldn’t do better than this gem.

8/10
Excellent
Steven, 16 Jun 2023
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Nice place

It was very clean, but the toilet would not flush properly - needs some attention in the works.

8/10
Excellent
David, 02 Mar 2023
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The grounds and pool are nice. I agree with other reviews that it's a perfect place next to the airport with a free shuttle for a transit type stay. Clean, comfy, nice and excellent value.

8/10
Excellent
Verified traveler, 17 Aug 2019
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room smelt of smoke and burn marks on bedside table from smokes, although rooms non smoking

8/10
Excellent
Unknown, 09 Aug 2019
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Being close to the airport and free shuttle service is great.Friendly staff,nice rooms but basic breakfast

10/10
Exceptional
Verified traveler, 22 Jan 2019
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Brilliant....absolutely spot on for an airport stop over. Or longer.

8/10
Excellent
Jamiah, 22 Nov 2018
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Nice hotel good lanscape

8/10
Excellent
Polina, 07 Nov 2018
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Nice transit hotel

It's a modern hotel 15 min away from the Medan Airport with free airport shuttle service. Just perfect as a transit hotel - personnel is very friendly and helpful, restaurant is open 24/7, it's clean and has all necessary facilities. There is some construction on site and nearby airport naturally results in some noise, but this is okay if you choose the hotel for its proximity to the airport.

10/10
Exceptional
Barbara A, 21 Oct 2018
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Good Airport Transit Hotel in Medan, Indonesia

Great Transit Hotel. Once on the property there is a small convience store. Thong's Restaurant opens early, six am I think. I have ordered food from room service at about 9:00 pm. Much of the food there is Indonesian, with Western and Chinese dishes. All of it delicious and reasonably priced. The grounds are beautiful for walks. There is a playground for children. The rooms are far enough from the things mentioned above that it's quiet for sleeping. I have stayed there five or six times. Every visit my review would read the same. The only improvement I could think of is a broader selection of Television channels. The have large, flat screen TVs with few channels. The only English is a news channel. Again, if you want a modern, extreamly clean and quiet room, 10 minutes from KNO with free airport shuttle available, this is a great deal.

8/10
Excellent
Mike, 12 Aug 2018
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Good for one night airport stopover

Totally fine for a Single night stopover very close to the airport in Medan. Clean, air conditioned, modern, good value. Restaurant limited but fine.

4/10
Poor
Raymond, 03 Jul 2018
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Never again...

Whenever I have to travel via KualaNamu (KNO) airport through Medan Indonesia, Thongs WAS my Hotel of choice but no longer. It has gotten worse for service and extra charges every single visit. My last visit I ordered a beer and they brought it to me lukewarm. Then, when I asked for ice, they had the audacity to charge me for it.

10/10
Exceptional
Verified traveler, 02 Jul 2018
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Very comfortable, very clean. The staff were friendly and the airport pick up and drop off is very convenient.

10/10
Exceptional
Brian, 16 Jun 2018
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I didn't see the beach

A fine place to stay. Fittings and fixtures of extremely good quality. Room service. Some building still being completed, i think a swimming pool is being constructed if so it will add to the amenities. Drawbacks, need taxi to get to shops.

8/10
Excellent
andrew, 12 Jun 2018
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airport hotel

good for one night only , nothing around , good service to airport

8/10
Excellent
Verified traveler, 31 May 2018
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Clean Airport Hotel

Stayed for proximity to airport. Very clean and modern. Large sized room. Good wifi. Free airport transfer. Large complex with rooms quite far from reception. Takeaway breakfast provided which was nice. Rather soulless but fine for a quick overnight stay.

10/10
Exceptional
Raymond, 17 May 2018
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5 Star experience

Staff was incredibly accommodating and made sure we had everything we needed.

8/10
Excellent
Stanley, 05 May 2018
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Excellent airport hotel

We were greeted by the lady Ms Fanny at checkin and she was so helpful by assisting us with a car to guide us to our hotel room, arranging for our takeaway breakfast as we had to depart at the wee hours of 3:30am. She was just marvellous and when morning dawn at this hour, she was there to make sure things are going on well. Thanks Fanny.

8/10
Excellent
Edward, 25 Feb 2018
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A decent spot close to the airport

If you’re flying into or out of Medan airport(which is a long drive from Medan city) this place is a good choice to spend the night. It’s ten minutes to the airport and has free pick up and drop off included, even late and early. The rooms are clean, modern, well featured and quiet. There’s an onsite ATM that worked with my american ATM card, a restaurant where you can get cold beer from a cooler and an onsite small travel shop for essentials. Service was excellent; the included breakfast was mediocre at best, I’d skip it. One word of advice: if you’re headed to Bukit Lawang and need to book a car, don’t do it with the front desk here - I didn’t know better and ended up paying 900,000 rupiah which is easily double what it should have cost. My return trip back was 400,000 rupiah, the typical rate charged for a private car for this trip. Also, the WIFI signal was weak to the point of not working when I had a room at the very end of a floor; when I had a room in the middle of the floor it worked fine. Staff was very pleasant and helpful both times I stayed here. The hotel is in a well guarded, walled compound and I do not recommend exploring the sketchy-looking area around the hotel on foot at night.

8/10
Excellent
Verified traveler, 20 Feb 2018
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24h/7 shuttle, they prepared the breakfast for us a 4am. nice staff, hotel OK

6/10
Fair
Gerald, 09 Jan 2018
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Transit hotel only

Gardens were beautiful, would be a great site for an event. Service excellent. Bed comfortable. But room was small, suitable only for a night, not longer. Cottage was near railroad that ran all night. Took forever to get hot water. Room clean but towels stained. Breakfast adequate, but not up to 3 star standards.

6/10
Fair
Andrew, 02 Dec 2017
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Clean and customer friendly

Everything was perfect. Just the hotel is located nearby airport and train station, you will able to hear the noise of aircraft taking off and the train horn. Lots of mosquitoessss flying around the hotel includes inside of the hotel room.

10/10
Exceptional
Barbara A, 29 Nov 2017
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Great Buy near Medan Airport

The perfect stay close to KNO Airport, Medan. The staff always impresses me with their knowledge and professionalism. They're also very friendly. The hotel has large, beautiful rooms, seemingly brand new. A/C is ice cold if you want it that way. Shower is Awesome! You'll find TV in the room has some English speaking channels. The park like grounds are so large and beautiful that one is encouraged to spend time outside. There's a play area for children and many walk ways. The complimentary breakfast is buffet style, offering hot and cold dishes, all delicious. I have stayed there five times, and although it seems impossible, each stay surpasses the previous. In addition to the restaurant there's a small store on premise.

10/10
Exceptional
Matthew, 05 Sep 2017
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Great place

A great hotel to stay in. Close to the Airport (not walking distance, but they provided car transport when I wanted it). I arrived much later than expected, in fact it was after midnight, but the staff were friendly and the room condition perfect.

10/10
Exceptional
Verified traveler, 03 Sep 2017
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Very professional.

Very clean, free breakfast. 24 hour room Service. Great value. Free shuttle to airport!

10/10
Exceptional
Alex, 19 Aug 2017
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Great experience

I didn't actually stay in this hotel but booked and paid for it on behalf of my daughter and her friend. Prior to doing this, I contacted the hotel on its Facebook page to ask about the airport shuttle service. They responded swiftly in a polite, helpful and reassuring manner. After I booked, I contacted them again and they took details, explaining that someone would meet my daughter at the airport for her midnight arrival. The guests themselves were delighted with this hotel. My daughter's feedback is: "This was a spacious, clean room with balcony; huge and powerful shower; friendly, and helpful staff; good Wi-Fi and a great air con system." The room was incredible value. I am very grateful to the staff members, whom I never met, for making my daughter feel so welcome and for reassuring a mum, based nearly 7000 miles away. THANK YOU TO ALL AT THONG'S.

10/10
Exceptional
Verified traveler, 18 Aug 2017
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Nice hotel close to airport

Was met at airport and shuttle service excellent.. Overnight stop over.. Room was excellent better than expected

10/10
Exceptional
Verified traveler, 23 Jul 2017
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Would stay again!

Great transit hotel! Free shuttle service. Service is great, very clean room. Breakfast was included and excellent! Local area is not good, but that's okay because we were only there for the night waiting for our flight.

8/10
Excellent
Farouk, 15 Jul 2017
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Very good stay, the only issue was the distance between the room and the reception

10/10
Exceptional
Verified traveler, 09 Jul 2017
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Satisfied with hotel

Excellent location for travel / KNO International Airport. Staff extremely friendly and helpful. Good, full free breakfast was amazing.

8/10
Excellent
Gerard, 24 May 2017
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Surprisingly quirky!

We enjoyed the quirkiness of the grounds, with bonsai trees, bunnies, chinese lanterns and statues. The room was large, the bed comfortable and the shower outstanding. The staff were also very welcoming.

10/10
Exceptional
Verified traveler, 01 May 2017
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Close to the airport

Very near the airport, about a 10 minute drive. They provide shuttle service to and from the airport.

10/10
Exceptional
Jeff, 13 Feb 2017
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Nice transit hotel !

Our scheduled flight arrival is 1105pm but because of delay and we came out 12am. The staff still greet us in the airport with warm smile and offer us to carry the bag. Hassle-free check in, room is reasonably clean with a clean bed. Bathroom with hot shower, however the shower drain is draining slow (Most the hotel i stayed in Medan does that too) Early morning 7am had breakfast and check out with free shutter to airport. **We put in the request remarks when we make bookings but didn't get confirmation from the hotel. Surprisingly when we're checking in, they do take note of our request and help us with it. Really appreciate it.

6/10
Fair
Verified traveler, 17 Aug 2019
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Aardig personeel. Fijne kamers. Helaas vies beddengoed en handdoeken. Het eten in het restaurant was ook niet lekker.

8/10
Excellent
Franck, 12 Aug 2019
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Au standard européen

Chambres très sympa mais l'entrée fait flipper et laisse penser qu'on arrive sur une base militaire. Quelques fleurs et un panneau d'accueil ne seraient pas de trop pour éviter un sentiment d'angoisse en arrivant.

8/10
Excellent
Polina, 08 Nov 2018
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Gutes Transithotel

Das Hotel ist 15 Minuten vom Flughafen und bietet einen kostenlosen Transfer. Die Zimmer sind sauber und das Personal sehr freundlich. Es gibt Bauarbeiten auf dem Hotelgelände und die Nähe zum Flughafen bedeutet zwangsweise etwas Fluglärm. Für ein Transithotel nimmt man das aber in Kauf. Restaurant ist 24 Stunden am Tag geöffnet und bietet sowohl indonesische als auch westliche Gerichte an.

8/10
Excellent
Verified traveler, 07 Oct 2018
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Super fint sted tæt på lufthavnen, men morgenmaden var ikke spændende.

6/10
Fair
Verified traveler, 01 Sep 2018
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The hotel and staff are very nice. It is very close to the airport, but there is not much to do on or outside the hotel compound. Lot's of construction going on, but you won't notice it from your room. The restaurant was terrible. Food was really bad and waiters were not kind in any way.

4/10
Poor
Nam, 07 Aug 2018
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Disappointed even for transit

Staff can’t figure out what to do when they forgot to prepare my take-away breakfast. Just said “it ‘s a misunderstanding,no breakfast for you” you kept me waiting for 5-10minutes for nothing, i thought you were finding solution. if you started preparing sandwich for me, i would have eaten it by that time. You just called called made confused face and came to me with nothing!!!!!! No word sorry fron your mouth!!!!???? No more this hotel

8/10
Excellent
Verified traveler, 29 Jun 2018
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緑に囲まれたホテル

クアラナム空港に夜22時30分頃に到着し、このホテルを利用しました。利用日当日の昼に、エクスペディアのサイトから空港に迎えに来てくれるようメッセージを送りましたが、残念なことに返信はありませんでした。送迎を依頼する場合などは、電話で連絡する方が確実のようです。ホテルは広い敷地内に建物が分散しているリゾートホテル風の作りになっています。緑に囲まれており、蛙や虫の声を聞きながら気持ちよくすごせました。部屋は清潔でとても快適でした。

10/10
Exceptional
Verified traveler, 04 May 2018
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Prima transit hotel

Goed transit hotel dichtbij Kualanamu international airport. Ik vertrok in de nacht dus kreeg een ontbijt to go mee. Transfer naar vliegveld is inbegrepen.

8/10
Excellent
Hans, 21 Feb 2018
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Saubere,Hübsche Hotelanlage,sehr angenehm

In Flughafen Nähe gelegen,etwas störende Geräusche durch Bahn und Flugzeuge, Leider wird das Frühstück,bis auf Café und Tee,kalt angeboten.Kalte Nudeln,kalter Reis,kaltes Gemüse ec.Das ist schade,obwohl es bestimmt auch anders geht.

8/10
Excellent
Verified traveler, 11 Feb 2018
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Clean spacious transit hotel, friendly staff, close to the airport, room was clean, nothing too special

8/10
Excellent
Verified traveler, 02 Feb 2018
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素晴らしい

トランジット用のホテルとしては、申し分ないです。

10/10
Exceptional
JUN, 12 Dec 2017
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物超所值

服務人員非常友善親切,庭園造景漂亮。 還有送機服務,Good! 只是沒看到洗髮精跟刮鬍刀,需要自行準備。

10/10
Exceptional
régis, 14 Nov 2017
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Bien placé

2 nuits dans cet hôtel à 10 mn de l aéroport.tres bon rapport qualité/prix.personnel d une gentillesse remarquable. La reception nous a été d un grand secours pour resoudre un problème.un grand merci.

8/10
Excellent
Kyung-Nyun, 30 Aug 2017
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공항 이용하시기 최적

10/10
Exceptional
Verified traveler, 16 May 2017
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トランジットに最高のホテル

空港から車で10分。予約後にホテルに電話すると空港まで無料送迎してくれます。 コテージみたいなスタイルのホテル、ホテルの敷地がすごく広々とした庭付きなので、のんびりできます。 緩いですがホットシャワーでした! ホテルから歩いて5分くらいのところに食堂が何件かあります。 メダン市内までは1時間近くかかってタクシー代も結構高いのでトランジットの為に泊まるだけなら、最高の場所と十分な設備でした。 次の日5:30am出発予定だったので、朝食が食べれないか聞いたところお弁当とお茶を用意してくれ感動しました。全てのスタッフの対応も素晴らしくメダンの中では最高のホテルだと思います。

10/10
Exceptional
Erni, 30 Apr 2017
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naehe Flughafen

schoener Platz zum uebernachten wenn am naechsten Morgen der Flug abgeht. 7 Minuten zum Airport gratis ist super.

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