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The Westin Surabaya9.8Exceptional
38 Guest reviews
9.8Exceptional38 Verified ReviewsRead all reviewsCleanliness10/10Service9.8/10Comfort10/10Condition9.8/10Amenities9.4/10
Exceptional
38 Guest reviews
Pakuwon Mall, Jl Puncak Indah L, Surabaya, Indonesia. See map
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Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
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Hotel Description
Located in Surabaya, The Westin Surabaya is connected to the convention center, a 1-minute drive from Pakuwon Mall and 8 minutes from Surabaya Zoo. This family-friendly hotel is 7.1 mi (11.5 km) from Tunjungan Plaza and 7.2 mi (11.5 km) from Royal Plaza Surabaya. Make yourself at home in one of the 204 air-conditioned rooms featuring LCD televisions. Your Select Comfort bed comes with down comforters. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Surabaya? This hotel has 89082 square feet (8276 square meters) of space consisting of a conference center and 20 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Hotel policies
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety practices
- Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
- Essential workers only - NO
Important information
You need to know
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Optional fees
- Fee for buffet breakfast: approximately IDR 227480 for adults and IDR 113740 for children
- Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 5)
- Covered self parking fee: IDR 100000 per stay
- Valet parking fee: IDR 150000 per stay
- Rollaway bed fee: IDR 874000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Chinese (Mandarin)
Indonesian
Amenities
Most Popular
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Other
Elevator
Concierge services
Airport transportation (surcharge)
Conference space
Breakfast available (surcharge)
Laundry facilities
Children's pool
Multilingual staff
24-hour front desk
Full-service spa
Spa treatment room(s)
Meeting rooms
Wedding services
Wheelchair accessible path of travel
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Number of restaurants - 1
Conference space size (feet) - 89082
Conference space size (meters) - 8276
Number of meeting rooms - 20
Number of outdoor pools - 3
Conference center
Self parking (surcharge)
Valet parking (surcharge)
Computer station
Number of bars/lounges - 1
24-hour fitness facilities
Children's club (free)
Golf lessons with a pro
Pro shop
Golf caddy
Couples/private dining
Shopping mall on site
Vegetable garden
Ballroom
Banquet hall
Reception hall
Covered parking
Secured parking
Golf cart
Golf clubs (equipment)
Outdoor furniture
Children's toys
Bicycle on site
Wheelchair accessible (may have limitations)
Assistive listening devices in meeting rooms
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible on-site restaurant
Well-lit path to entrance
Hotel reviews
TravellerTravellerGood
TravellerExcellent
TravellerVery beautiful hotel. Upscale and classy. The rooms were big, clean and very modern. I highly recommend, even though I have one complaint and that's their menu prices, way overpriced. Other than that it is a nice property and I would stay there again.
TravellerThe hotel is great, clean and spacious. The staff are friendly and welcoming too. Will definitely be my top choice to stay at whenever I go to Surabaya.
TravellerNice location with hotel situated next to shopping mall. Excellent service provided by hotel staff.
TravellerThis property exceeded my expectations even for the Westin brand. I was thoroughly pleased. I even had the red carpet rolled out although it was actually for the president lol.
TravellerWe had a great stay at the Westin Surabaya. Excellent staff and very attentive service. Club lounge on the 39th floor was perfect for team meetings and a great place for a meal or drink. We look forward to visiting the property again.
TravellerIt was an amazing hotel to stay with very clean room and hallways. The room was also quiet from noise outside.
TravellerProbably the best hotel in Surabaya. The hotel is located in a mall. The staff are friendly and attentive. The food is fantastic. They also have one of the best spa in Surabaya. Will definitely stay here again!
Travellerexcelent
TravellerExcellent!
We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office..
TravellerExcellent level of service
All staff were very attentive, helpful, and friendly. I initially booked the twin room but later when checking in, I found out that only the deluxe king bed size room have the bath tub. The Receptionist helped me to change the room without a fuzz. So thoughtful. They also provided a complimentary fruit basket in the room. Lovely gesture. I enjoyed my stay and will stay here again next time.
TravellerExcellent service Nice room
TravellerExcellent service
TravellerGreat Hotel
Nice Hotel with very helpfull staff
TravellerBest five star hotel in Surabaya
Westin Surabaya is one of the best five star hotel I’ve ever stayed in. The room is spacious, modern luxury and clean. The bathroom is awesome. All staff are very helpful and friendly. The breakfast is fabulous with wide range of menu. Definitely will come again.
TravellerVäldigt fint rum efter att Syaida städat med ett vänligt leende på läpparna. Hon är en service människa ut i fingerspetsarna Och en fantastisk frukostpersonal
Traveller프라이빗 수영장 최고입니다 커플 마사지 강추
TravellerComfortable Stay!
The hotel locates at a quiet area so I have great sleeping quality The staff treated guest as family as they remembered me and cared about my requirement of being vegetarian. It is absolutely no problem for coming back next time!
CRYPTO-FRIENDLY BOOKINGS
Your money’s good here.
Excellent hotel . Excellent location