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29 Jun 2025
Sunday
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30 Jun 2025
Monday
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2 Adults - 0 Child
1 room

The Westin Kuala Lumpur
8.6

Excellent

972 Guest reviews

8.6
Excellent
972 Verified Reviews
Read all reviews
Cleanliness8.6/10
Service8.8/10
Comfort8.6/10
Condition8.2/10
location10/10
Neighborhood9.4/10
Amenities8.6/10

199, Jalan Bukit Bintang, Kuala Lumpur, Malaysia. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
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Hotel Description

With a stay at The Westin Kuala Lumpur, you'll be centrally located in Kuala Lumpur, just a 4-minute walk from Pavilion Kuala Lumpur and 14 minutes by foot from Berjaya Times Square. This luxury hotel is 0.7 mi (1.2 km) from KLCC Park and 0.4 mi (0.7 km) from Jalan Alor. Make yourself at home in one of the 443 air-conditioned rooms featuring iPod docking stations and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks. Featured amenities include limo/town car service, a computer station, and express check-out. Planning an event in Kuala Lumpur? This hotel has 5554 square feet (516 square meters) of space consisting of conference space and 20 meeting rooms. Self parking (subject to charges) is available onsite.

Hotel policies

Car recommended

Professional property host/manager

Property does not require health documentation at check-in

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Contactless check-out is available
  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 200 per night

We have included all charges provided to us by the property.

You need to know
  • Pool access available from 8:00 AM to 8:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is recommended for transportation to and from this property.
  • Guests can access their rooms with a mobile device.
  • Contactless check-out is available.
Special Instructions
Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately MYR 108 for adults and MYR 54 for children
  • Covered self parking fee: MYR 6 per day
  • Valet parking fee: MYR 40 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

Malay

English

Chinese (Mandarin)

Turkish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Smoking areas

Business facilities

Banquet facilities

Transportation services

Accessible facilities

Other

Elevator

Concierge services

Conference space

Hiking/biking trails nearby

Breakfast available (surcharge)

Laundry facilities

Garden

Safe-deposit box at front desk

Multilingual staff

Picnic area

24-hour front desk

Porter/bellhop

Express check-out

Limo or town car service available

Wedding services

Designated smoking areas

Pool umbrellas

Wheelchair accessible path of travel

Wheelchair accessible parking

Number of restaurants - 1

Conference space size (feet) - 5554

Conference space size (meters) - 516

Number of meeting rooms - 20

Number of outdoor pools - 1

Self parking (surcharge)

Valet parking (surcharge)

Computer station

Number of bars/lounges - 1

Number of poolside bars - 1

24-hour fitness facilities

Terrace

Electric car charging station

Water dispenser

Couples/private dining

Proposal/romance packages available

Ballroom

Banquet hall

Reception hall

Covered parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible van parking

Valet for wheelchair-equipped vehicle

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Hotel reviews

8.6
Excellent972 Verified Reviews
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Cleanliness8.6/10
Service8.8/10
Comfort8.6/10
Condition8.2/10
location10/10
Neighborhood9.4/10
Amenities8.6/10
8/10
Excellent
Lee, 17 Mar 2025
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Good location

Within walking distance to many places. Great and convenient for family

10/10
Exceptional
KHEK CHEE, 14 Mar 2025
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Service staffs are friendly

10/10
Exceptional
KHEK CHEE, 14 Mar 2025
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Out of the box service. I will not elaborate as it was an embarrassing situation but they do their best and met it. Well done!

10/10
Exceptional
Cecilia, 09 Mar 2025
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Everything is good except internet connection is inconsistent. Have to log in every time even though after a few minutes not in use. House keeping service is good. Special thanks to Rajib who has provided us with excellent housekeeping services. Breakfast buffet food varieties can be upgraded given it is a 5 stars hotel which is a bit disappointed. Overall the experience is good and great location.

10/10
Exceptional
Roger, 05 Mar 2025
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Great service

10/10
Exceptional
Pui Ling Carrie, 16 Feb 2025
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Good customer service

10/10
Exceptional
Kurt, 13 Feb 2025
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Super nice hotel in Kuala Lumpur

The staff was friendly and helpful. The buffet breakfast and restaurant meals exceptional. I would not hesitate to recommend this hotel.

8/10
Excellent
Alvin, 08 Feb 2025
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First room has a toilet that has a strong smell of overflow Speaking with the staff, change of room was provided promptly Staff is professional & engaging, from the front desk to the concierge to everyone greeting

10/10
Exceptional
James, 05 Feb 2025
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Great location

This hotel is in a great location for sightseeing & shopping. Just across the road to the walkway that goes to the Petronas tower complex. Got a great deal from Hotels.com on a suite, it was huge and had free access to the club where there was complimentary food & drinks. Be aware of the heat in Kuala Lumpur, even though it was in February it was very hot 24 hours a day !

10/10
Exceptional
Dr. Stephen-Claude, 03 Feb 2025
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Awesome

The Westin Kuala Lumpur is always my preferred hotel in KL, whether I am there for business or pleasure. Great location, delicious food, well-trained and pleasant staff, and a modern facility.

6/10
Fair
Dhiraj, 29 Jan 2025
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old feel, worn out, slow service

Old feel, service is slow, phone quality is not good, only good thing is front desk staff rest everything is not worth it.. its not Marriott standard.

10/10
Exceptional
Vivian, 29 Jan 2025
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Overall experience is perfect

10/10
Exceptional
Joseph, 19 Jan 2025
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Room was spacious. Housekeeping was quick to notice that I have exited my room. Asked if I needed them to tidy up the room. Even the bell boy explained all the directions to me. Making sure that I go to the right place. Really love the hospitality.

8/10
Excellent
Luuk, 28 Dec 2024
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Affordable and comfortable. Does its job but dont expect frills.

10/10
Exceptional
Muhammad, 28 Dec 2024
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Conveniently located and excellent service quality!

6/10
Fair
Verified traveler, 27 Dec 2024
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Building is old & rooms should be time for some upgrading. Connections rooms doors lock is old & broken was not able to access to another room. Facilities in the room really old. Car park small with narrow access.room cleanness is still up to standard.

8/10
Excellent
Prasob, 07 Dec 2024
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Breakfast was good however the quality still needs to be improved, staff was not very friendly at the breakfast place.

6/10
Fair
Denise, 30 Nov 2024
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C

10/10
Exceptional
Iris, 28 Nov 2024
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Nice location

10/10
Exceptional
Zdzislaw, 24 Nov 2024
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They give us upgrade to apartment without any additional cost

10/10
Exceptional
Raymond, 17 Nov 2024
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Great hotel in a great location

10/10
Exceptional
Wei, 08 Nov 2024
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Great service and nice room!

10/10
Exceptional
Eddie, 08 Nov 2024
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Our usual travel hotel for business , only things is the facilities are getting old.

8/10
Excellent
Vincent Chew Meng, 03 Nov 2024
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Very friendly and helpful staff.

8/10
Excellent
Sze Cheah, 29 Oct 2024
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The location was great. you don't have to be stuck in a jam getting to the hotel, and yet you are within walking distance to pavilion and other shopping malls. My only feedback is the room is too dim and i guess it shows the age of the property as well. The place definitely needs a refresh.

10/10
Exceptional
ZAINAH, 23 Oct 2024
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Hassan 4th Gen Celebration

Good hotel. Front-desk was friendly and helpful. Breakfast have good selection. It will be better to have different menu daily. Staff Shima was very helpful with my aged parent needs and quick ensuring my dementia mum comfortable with the seat and help serving the drink..

8/10
Excellent
FABIAN WILFRED, 09 Sep 2024
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Staff looked a little overworked during check in not as friendly to greet. Room was a little noisy as we had neighbors whom were quite loud. Otherwise rooms were decent, bed was soft you can get a good nights sleep. Location is very convenient.

10/10
Exceptional
Priyesh, 06 Sep 2024
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Really enjoyed our stay and the staff especially the door men were exceptional. Buffet breakfast was also great with lots of variety for different diets.

2/10
Poor
Kiong, 13 Aug 2024
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We stayed 4 nights. We had to repeatedly ask everyday for items not provided or refilled from the make up room process, eg body wash refilling, tissue rolls not provided, tea and coffee not updated. We think this is a basic duty and is therefore atrocious and unacceptable for a 5 star

10/10
Exceptional
Dr. Stephen-Claude, 03 Aug 2024
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Excellent as usual.

I usually enjoy staying at Westin properties no matter where in the world I travel. Staying at The Westin Kuala Lumpur was all I have come to expect from this chain. Well-trained staff, lovely property, great location, comfortable room and a delucious breakfast spread.

10/10
Exceptional
Lum, 10 Jul 2024
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Nice Room and good location

Nice environment and nice room

10/10
Exceptional
YIEN, 07 Jul 2024
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The Westin is right next to the Pavilion mall. There is lots of shopping nearby and the Jalan Alor food street is a 10min walk. The hotel is nice and staff seems nice too.

10/10
Exceptional
Weng Soon, 01 Jul 2024
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I like the design of the hotel and breakfast is amazing with a lot of variety.

8/10
Excellent
Simon, 23 Jun 2024
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The hotel does not have the style and class of other five star hotels in KL but the location is great for the Pavilion and the staff are excellent.

8/10
Excellent
Kelvin, 22 Jun 2024
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Great view, great location, great staff. However, bathtub water was milky; didn't get to use it unfortunately.

10/10
Exceptional
Omar, 19 Jun 2024
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Great service lovely staff and excellent position close to everything

4/10
Poor
Verified traveler, 17 Jun 2024
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Hotel too old

Hotel bed sinking down when you lying on it. In the room no mineral water, they provide refillable water bottle which I feel is not hygiene friendly and safe during this time with Covid cases around. Very disappointed with this Quality.

10/10
Exceptional
Rakesh, 08 Jun 2024
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This is a great property at the heart of the city.

8/10
Excellent
Graham, 20 May 2024
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It's a great place to stay for business or leisure, with plenty of eating and shopping on your doorstep. The staff were very nice.

8/10
Excellent
Cheng, 19 May 2024
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Thomas

The kind bed was a bit soft and tilted.

10/10
Exceptional
Lum, 27 Apr 2024
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Service

Friendly Staffs

8/10
Excellent
Penelope, 14 Apr 2024
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Great central location with easy access to everything. Staff very friendly, polite and knowledgeable. Will definitely come back and stay again.

10/10
Exceptional
Alice, 03 Apr 2024
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From the moment we arrived to the moment we left our experience was 10/10. The staffwe exceptional, the property stunning and facilities surpassed expectation. The Westin is an oasis in the middle of a concrete jungle. Its pool area is sunken and surrounded by beautiful trees and walkways. The water feature cuts most of the outside noise so you are able to relax. The beds are luxurious as is the linen. Rooms are spotless and beautifully appointed. We certainly could not fault the property and looking forward to staying afain. Thank you all management and staff for looking after us so well.

10/10
Exceptional
Sengkang, 02 Apr 2024
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Very efficient and honest staffs

10/10
Exceptional
Ahmad Fardi, 31 Mar 2024
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Great location in bukit Bintang, east and convenient access to shopping area

10/10
Exceptional
Sarju, 24 Mar 2024
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Nice hotel close to shopping center

Nice hotel across the road from the Pavillion shopping centre with many food options within walking distance. I booked a 2 bedroom suite and it was large with 2 bedrooms, 2 bathrooms, lounge, kitchen, office, dining area and guest toilet. Great for a family or a group of friends.

10/10
Exceptional
Robin Yee Jer, 08 Mar 2024
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Worthy Stay in the Heartbeat of Kuala Lumpur

You can’t beat the location of Westin Kuala Lumpur. It is in the heart of the shopping and tourist district with plenty of local food and shopping options within reach. It is also a mere 5mins walk to the light rails enabling you to get out of the city with no fuss. The service and staff is the highlight of this hotel. They almost never say no and is always ready to lend you a hand to load up or just open the door upon returning. The hotel provides daily cleaning and refresh of drinking water and basic coffee and tea replenishments. Not to mention that they have an amazing pool, a great gym with showers and lockers, great restaurants and bars all in the hotel itself. The only downside is perhaps how Westin Kuala Lumpur has aged. It’s bathrooms and furniture could use some refurbishment but still serves it purpose and does not affect the comfort of one’s stay. I’d recommend this hotel anytime.

10/10
Exceptional
stephen, 27 Feb 2024
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Great downtown property. Easy walking to restaurants, shopping and twin towers. Nice restaurants and bars in hotel. 443 and ferria were our favorites. Friendly friendly staff. Highly recommended!

10/10
Exceptional
Kohila, 19 Feb 2024
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Hotel was able to make special arrangements specific to our needs. And the staffs were very friendly and accommodating. Pleasant stay! Hope to return again! 😁🙏

8/10
Excellent
Hui Zhi, 27 Jan 2024
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The plumbing is very loud for the shower, which drowns out the volume from the TV.

8/10
Excellent
seema, 13 Jan 2024
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The bathroom needs to be updated. Very dirty bathroom tiles and room lighting was too low. There was no socket plug in the bathroom.

8/10
Excellent
Raidha, 07 Jan 2024
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Great

Amazing place specially they have smoking rooms which rare in kl

6/10
Fair
Edmond, 05 Jan 2024
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Unfortunately, for a 5 stars hotel, it did not live up to that standard for our stay. From the day of check-in, the room was not available until after 3pm check in time, as it was not ready. Then the extra bed that we ordered was not there so we had to chase it up 3 times before they found one. Then the shower head felt during the first use and luckily no serious injury. Finally, the room feel aged and not the freshness you expect for a 5 stars hotel. I do want to say given the above, credit should be given to the staff to want to fix these issues ASAP, but the feedback and rating is given based on my experience.

6/10
Fair
Abdulrahman, 05 Jan 2024
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تحربه للدوله سيئه

The treatment is bad compared to my travels around the world to Europe and East Asia.. The worst treatment of Malaysians with Arabs And tourism The first time for me in Malaysian and the last not friendly اسوء تعامل التعالم الماليزي اسوء الفنادق فتادق ماليزيا لا انصح بالسفر لها وايضا تعامل الموظفين جداً سيء مع العرب والسواح شي كريه لا انصح للذهاب لهذه الدوله اول زياده والاخير

8/10
Excellent
Abdulrahman, 03 Jan 2024
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Amazing views

All over it’s ok But the air conditioner not good Same problem they solve so not big deal

8/10
Excellent
Verified traveler, 02 Jan 2024
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Not so five star hotel

This is my 4th time staying at Westin but my experience this time was not as satisfactory as before. On the day of check in, I noticed that the tissue box in the toilet was empty. Also, there is only one tea spoon instead of the usual two. I called to make a request and waited for an hour but no one deliver it to us. Make another call and waited for another hour, still nothing happen. By then, we decided to go for our dinner. By the time we are back, still no sign of the things being delivered to us, so make another call and they said it was delivered! I insisted that nothing was sent over and invite them to come to the room to check, and finally, they sent someone to have it delivered to us. Next, the shower area is leaking, resulted in water flowing out of the shower area to the common area in the toilet.

8/10
Excellent
Verified traveler, 30 Dec 2023
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it was ok..near to pavilion. the traffic can be terrible.

8/10
Excellent
Irene, 27 Dec 2023
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Hotel has a proper club lounge that serves a good spread and it’s staff are attentive. But the property is rather old and its age is visible. The residence is and spacious but rather old. Gym is good. But the floor is blackish - which I assume is normal for most gyms

10/10
Exceptional
Sorayya, 17 Dec 2023
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Is very convenient

6/10
Fair
Akram, 05 Dec 2023
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Property is very conveniently located, except restaurants and bar staff was not accommodated and acknowledged.

10/10
Exceptional
Hai Hoe, 02 Dec 2023
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The property is well kept and feels a proper 5 star hotel. Only thing is that the condition is a bit dated given that it’s a rather old hotel. It is in a wonderful location, just opposite the Pavillon Mall.

10/10
Exceptional
Wei, 01 Dec 2023
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Located in central Kuala Lumpur and closed to all shops and restaurants, very convenient to get around and the staffs are very friendly and helpful.

10/10
Exceptional
Julie, 09 Nov 2023
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Amazing services and location. The staff are very accommodating and friendly. The hotel is just opposite Pavilion and other shopping malls. Spacious room and bathroom with bathtub. I would totally recommend this hotel.

10/10
Exceptional
Verified traveler, 20 Oct 2023
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Great hotel

Great location, lots of variety at breakfast, very nice staff

6/10
Fair
HSU CHENG, 18 Oct 2023
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Location is great. Breakfast is great. Room is a bit dated.

4/10
Poor
Del, 16 Oct 2023
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Pillow uncomfortable. Towel with brown stain

8/10
Excellent
Nyok Siong, 16 Oct 2023
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Very pleasant stay in the hotel.

10/10
Exceptional
Nedumaran, 13 Sep 2023
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good

10/10
Exceptional
Serene, 08 Sep 2023
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Hotel is located at a fantastic area. It’s clean and the staff are friendly and helpful. Will stay here again!

4/10
Poor
Yip, 24 Aug 2023
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Poor service, make up room never replenish tissue & toilet roll. Toilet flushing cistern spoilt on & off, water kept running waste water. Club room but no chance to use complimentary meeting room (only 2 rooms)

2/10
Poor
Muhammad Usman Ali, 01 Aug 2023
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Worst experience ever

They will deduct your money even if you dont want to stay. Untidy bathrooms. The bellboy stopped us from taking pictures.

8/10
Excellent
Graeme, 25 Jul 2023
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University Assessment

3 day stay to view the area's Universities and facilities.

8/10
Excellent
Chheng, 17 Jul 2023
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Very. Closed to lots of shops

10/10
Exceptional
Bin Saad Mohamed, 16 Jul 2023
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Great Access

8/10
Excellent
Verified traveler, 10 Jul 2023
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Excellent location

Very good location. Hotel is very clean and quite new. Nice big bathroom as well. Only issue is the aircon in the room I stayed in wasn't strong despite the lowest setting making the room stuffy at night.

10/10
Exceptional
Kahar, 05 Jul 2023
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Enjoyed the Service and Great location

6/10
Fair
Aly, 28 Jun 2023
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The bathroom was dirty they didn’t clean it well

8/10
Excellent
Binte Ismail, 25 Jun 2023
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from check in to check out , everything went smoothly. Always great to stay as Westin. Just need to clean the rooms windows (out side) guys.

8/10
Excellent
Kwang Seng Patrick, 19 Jun 2023
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good location

10/10
Exceptional
zhihui, 11 Jun 2023
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shopping

10/10
Exceptional
Owen, 10 Jun 2023
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Very friendly, friendly, and accommodating staff. Good fitness centre. Centrally located, and close to stations.

8/10
Excellent
Verified traveler, 14 May 2023
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We felt that the room could do with a really good clean….. the general cleanliness just wasn’t good enough. Used glasses for one day were there the next day. Hotel robe not put away after use. The pool had a stain around the waterline. Felt that the outside of the hotel could have been pressure cleaned and maintainence done during Covid. Staff in the foyer and reception ere amazing.

8/10
Excellent
Linda, 30 Apr 2023
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Staff were all friendly and enthusiastic to help! Great location but lobby was not overly crowded so it felt relaxed. One small thing: water draining at the shower of 1904 needs to improve as it collects water after shower. Otherwise room was well maintained!

10/10
Exceptional
Chuan Yong, 17 Apr 2023
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Super friendly staff, great location

8/10
Excellent
Verified traveler, 13 Apr 2023
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Westin stayed review

Stayed in Westin for 3 nights. Overall was ok but the cleanness wasn't done well, I mean the room, table did not wipe and shower gel did not refill, toilet paper and tissue did not replace. All these that I mentioned was left empty, it meant that the cleaner did not even check at all. We booked the stayed with Breakfast Buffet and we had an extra person on the first day, bill was past over to us while we still had the breakfast?? Cant you wait till we finished the breakfast? This was so rude. Lastly, when we checked in and checked out, I did ask the front desk of the parking fee, I was told that it was charge per entry but when we were our way out the last day, we were told to pay per day. Seriously, front desk did not know the condition, these were answered by 2 different front desk? Should Westin provide training before they can really serve customers?

10/10
Exceptional
Karim, 12 Apr 2023
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Great staff and very comfortable rooms

8/10
Excellent
Zun Jie, 09 Apr 2023
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Some dirts at the bedsheet

10/10
Exceptional
Sami, 06 Apr 2023
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Everything about it was excellent.

8/10
Excellent
RODERICK LOH, 04 Apr 2023
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Pillow Uncomfortable

Pillow were too soft. Housekeeping not up to mark. Need to call for shower floor towels, did not put in effort to check before leaving the room.

10/10
Exceptional
YUSOFF, 21 Mar 2023
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Pleasant stay

A pleasant stay for us. Everything was all good except for the the lift renovation. Staff was very friendly. Everyday there will be at least one staff asking how was our stay so far.

10/10
Exceptional
Verified traveler, 15 Mar 2023
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Good hotel in the heart of Bukit Bintang 👍

6/10
Fair
naveen, 11 Mar 2023
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Its very old and needs refurbishment. Service at the club lounge egg counter was horrible on 7th Mar morning. Quality of food (indian vegetarian tiffin ) very poor.

10/10
Exceptional
Cameron, 11 Feb 2023
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Very good quality hotel with all amenities you need for your hotel room. Also buffet breakfast was great with a large variety of food and drinks.

10/10
Exceptional
Daniel, 10 Feb 2023
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Staff were friendly and helpful. When I told them it was our anniversary they arranged a cake to the room. Breakfast was great.

10/10
Exceptional
Amalina, 10 Feb 2023
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The location is very strategic. Food is good. Staff were friendly & helpful. Comfy bed which parallel to their claim, heavenly sleep.

10/10
Exceptional
Kaliaperumal, 08 Feb 2023
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Shopping

10/10
Exceptional
Muhammad, 07 Feb 2023
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Birthday trip for my daughter.

Ina from Reservation Team was very kind to acknowledged that we are celebrating my daughter's belated 19th birthday. She put a remark on the system just so we get the amenity - a small cake as something to remember about Westin!

10/10
Exceptional
Baharuddin, 06 Feb 2023
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Trash bin in rm has normal trash n recycle portion. Huge tv. In rm drinking water in sealed glass bottle n not d normal plastic mineral water. The bidet is hard to squeez tho.

8/10
Excellent
Faisal, 01 Feb 2023
expedia-logo-v2.pngTraveller

I like the location of the property, opposite Pavilion Mall and well placed in Bukit Bintang area. Nothing much to dislike.

10/10
Exceptional
Ming Hoe Collin, 03 Jan 2023
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Good that its so close to major shopping mall.

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