Excellent
972 Guest reviews
199, Jalan Bukit Bintang, Kuala Lumpur, Malaysia. See map
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With a stay at The Westin Kuala Lumpur, you'll be centrally located in Kuala Lumpur, just a 4-minute walk from Pavilion Kuala Lumpur and 14 minutes by foot from Berjaya Times Square. This luxury hotel is 0.7 mi (1.2 km) from KLCC Park and 0.4 mi (0.7 km) from Jalan Alor. Make yourself at home in one of the 443 air-conditioned rooms featuring iPod docking stations and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks. Featured amenities include limo/town car service, a computer station, and express check-out. Planning an event in Kuala Lumpur? This hotel has 5554 square feet (516 square meters) of space consisting of conference space and 20 meeting rooms. Self parking (subject to charges) is available onsite.
Car recommended
Professional property host/manager
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hindi
Malay
English
Chinese (Mandarin)
Turkish
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Elevator
Concierge services
Conference space
Hiking/biking trails nearby
Breakfast available (surcharge)
Laundry facilities
Garden
Safe-deposit box at front desk
Multilingual staff
Picnic area
24-hour front desk
Porter/bellhop
Express check-out
Limo or town car service available
Wedding services
Designated smoking areas
Pool umbrellas
Wheelchair accessible path of travel
Wheelchair accessible parking
Number of restaurants - 1
Conference space size (feet) - 5554
Conference space size (meters) - 516
Number of meeting rooms - 20
Number of outdoor pools - 1
Self parking (surcharge)
Valet parking (surcharge)
Computer station
Number of bars/lounges - 1
Number of poolside bars - 1
24-hour fitness facilities
Terrace
Electric car charging station
Water dispenser
Couples/private dining
Proposal/romance packages available
Ballroom
Banquet hall
Reception hall
Covered parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Service staffs are friendly
Out of the box service. I will not elaborate as it was an embarrassing situation but they do their best and met it. Well done!
Everything is good except internet connection is inconsistent. Have to log in every time even though after a few minutes not in use. House keeping service is good. Special thanks to Rajib who has provided us with excellent housekeeping services. Breakfast buffet food varieties can be upgraded given it is a 5 stars hotel which is a bit disappointed. Overall the experience is good and great location.
Great service
Good customer service
Super nice hotel in Kuala Lumpur
The staff was friendly and helpful. The buffet breakfast and restaurant meals exceptional. I would not hesitate to recommend this hotel.
First room has a toilet that has a strong smell of overflow Speaking with the staff, change of room was provided promptly Staff is professional & engaging, from the front desk to the concierge to everyone greeting
Great location
This hotel is in a great location for sightseeing & shopping. Just across the road to the walkway that goes to the Petronas tower complex. Got a great deal from Hotels.com on a suite, it was huge and had free access to the club where there was complimentary food & drinks. Be aware of the heat in Kuala Lumpur, even though it was in February it was very hot 24 hours a day !
Awesome
The Westin Kuala Lumpur is always my preferred hotel in KL, whether I am there for business or pleasure. Great location, delicious food, well-trained and pleasant staff, and a modern facility.
old feel, worn out, slow service
Old feel, service is slow, phone quality is not good, only good thing is front desk staff rest everything is not worth it.. its not Marriott standard.
Overall experience is perfect
Room was spacious. Housekeeping was quick to notice that I have exited my room. Asked if I needed them to tidy up the room. Even the bell boy explained all the directions to me. Making sure that I go to the right place. Really love the hospitality.
Affordable and comfortable. Does its job but dont expect frills.
Conveniently located and excellent service quality!
Building is old & rooms should be time for some upgrading. Connections rooms doors lock is old & broken was not able to access to another room. Facilities in the room really old. Car park small with narrow access.room cleanness is still up to standard.
Breakfast was good however the quality still needs to be improved, staff was not very friendly at the breakfast place.
C
Nice location
They give us upgrade to apartment without any additional cost
Great hotel in a great location
Great service and nice room!
Our usual travel hotel for business , only things is the facilities are getting old.
Very friendly and helpful staff.
The location was great. you don't have to be stuck in a jam getting to the hotel, and yet you are within walking distance to pavilion and other shopping malls. My only feedback is the room is too dim and i guess it shows the age of the property as well. The place definitely needs a refresh.
Hassan 4th Gen Celebration
Good hotel. Front-desk was friendly and helpful. Breakfast have good selection. It will be better to have different menu daily. Staff Shima was very helpful with my aged parent needs and quick ensuring my dementia mum comfortable with the seat and help serving the drink..
Staff looked a little overworked during check in not as friendly to greet. Room was a little noisy as we had neighbors whom were quite loud. Otherwise rooms were decent, bed was soft you can get a good nights sleep. Location is very convenient.
Really enjoyed our stay and the staff especially the door men were exceptional. Buffet breakfast was also great with lots of variety for different diets.
We stayed 4 nights. We had to repeatedly ask everyday for items not provided or refilled from the make up room process, eg body wash refilling, tissue rolls not provided, tea and coffee not updated. We think this is a basic duty and is therefore atrocious and unacceptable for a 5 star
Excellent as usual.
I usually enjoy staying at Westin properties no matter where in the world I travel. Staying at The Westin Kuala Lumpur was all I have come to expect from this chain. Well-trained staff, lovely property, great location, comfortable room and a delucious breakfast spread.
Nice Room and good location
Nice environment and nice room
The Westin is right next to the Pavilion mall. There is lots of shopping nearby and the Jalan Alor food street is a 10min walk. The hotel is nice and staff seems nice too.
I like the design of the hotel and breakfast is amazing with a lot of variety.
The hotel does not have the style and class of other five star hotels in KL but the location is great for the Pavilion and the staff are excellent.
Great view, great location, great staff. However, bathtub water was milky; didn't get to use it unfortunately.
Great service lovely staff and excellent position close to everything
Hotel too old
Hotel bed sinking down when you lying on it. In the room no mineral water, they provide refillable water bottle which I feel is not hygiene friendly and safe during this time with Covid cases around. Very disappointed with this Quality.
This is a great property at the heart of the city.
It's a great place to stay for business or leisure, with plenty of eating and shopping on your doorstep. The staff were very nice.
Thomas
The kind bed was a bit soft and tilted.
Service
Friendly Staffs
Great central location with easy access to everything. Staff very friendly, polite and knowledgeable. Will definitely come back and stay again.
From the moment we arrived to the moment we left our experience was 10/10. The staffwe exceptional, the property stunning and facilities surpassed expectation. The Westin is an oasis in the middle of a concrete jungle. Its pool area is sunken and surrounded by beautiful trees and walkways. The water feature cuts most of the outside noise so you are able to relax. The beds are luxurious as is the linen. Rooms are spotless and beautifully appointed. We certainly could not fault the property and looking forward to staying afain. Thank you all management and staff for looking after us so well.
Very efficient and honest staffs
Great location in bukit Bintang, east and convenient access to shopping area
Nice hotel close to shopping center
Nice hotel across the road from the Pavillion shopping centre with many food options within walking distance. I booked a 2 bedroom suite and it was large with 2 bedrooms, 2 bathrooms, lounge, kitchen, office, dining area and guest toilet. Great for a family or a group of friends.
Worthy Stay in the Heartbeat of Kuala Lumpur
You can’t beat the location of Westin Kuala Lumpur. It is in the heart of the shopping and tourist district with plenty of local food and shopping options within reach. It is also a mere 5mins walk to the light rails enabling you to get out of the city with no fuss. The service and staff is the highlight of this hotel. They almost never say no and is always ready to lend you a hand to load up or just open the door upon returning. The hotel provides daily cleaning and refresh of drinking water and basic coffee and tea replenishments. Not to mention that they have an amazing pool, a great gym with showers and lockers, great restaurants and bars all in the hotel itself. The only downside is perhaps how Westin Kuala Lumpur has aged. It’s bathrooms and furniture could use some refurbishment but still serves it purpose and does not affect the comfort of one’s stay. I’d recommend this hotel anytime.
Great downtown property. Easy walking to restaurants, shopping and twin towers. Nice restaurants and bars in hotel. 443 and ferria were our favorites. Friendly friendly staff. Highly recommended!
Hotel was able to make special arrangements specific to our needs. And the staffs were very friendly and accommodating. Pleasant stay! Hope to return again! 😁🙏
The plumbing is very loud for the shower, which drowns out the volume from the TV.
The bathroom needs to be updated. Very dirty bathroom tiles and room lighting was too low. There was no socket plug in the bathroom.
Great
Amazing place specially they have smoking rooms which rare in kl
Unfortunately, for a 5 stars hotel, it did not live up to that standard for our stay. From the day of check-in, the room was not available until after 3pm check in time, as it was not ready. Then the extra bed that we ordered was not there so we had to chase it up 3 times before they found one. Then the shower head felt during the first use and luckily no serious injury. Finally, the room feel aged and not the freshness you expect for a 5 stars hotel. I do want to say given the above, credit should be given to the staff to want to fix these issues ASAP, but the feedback and rating is given based on my experience.
تحربه للدوله سيئه
The treatment is bad compared to my travels around the world to Europe and East Asia.. The worst treatment of Malaysians with Arabs And tourism The first time for me in Malaysian and the last not friendly اسوء تعامل التعالم الماليزي اسوء الفنادق فتادق ماليزيا لا انصح بالسفر لها وايضا تعامل الموظفين جداً سيء مع العرب والسواح شي كريه لا انصح للذهاب لهذه الدوله اول زياده والاخير
Amazing views
All over it’s ok But the air conditioner not good Same problem they solve so not big deal
Not so five star hotel
This is my 4th time staying at Westin but my experience this time was not as satisfactory as before. On the day of check in, I noticed that the tissue box in the toilet was empty. Also, there is only one tea spoon instead of the usual two. I called to make a request and waited for an hour but no one deliver it to us. Make another call and waited for another hour, still nothing happen. By then, we decided to go for our dinner. By the time we are back, still no sign of the things being delivered to us, so make another call and they said it was delivered! I insisted that nothing was sent over and invite them to come to the room to check, and finally, they sent someone to have it delivered to us. Next, the shower area is leaking, resulted in water flowing out of the shower area to the common area in the toilet.
it was ok..near to pavilion. the traffic can be terrible.
Hotel has a proper club lounge that serves a good spread and it’s staff are attentive. But the property is rather old and its age is visible. The residence is and spacious but rather old. Gym is good. But the floor is blackish - which I assume is normal for most gyms
Is very convenient
Property is very conveniently located, except restaurants and bar staff was not accommodated and acknowledged.
The property is well kept and feels a proper 5 star hotel. Only thing is that the condition is a bit dated given that it’s a rather old hotel. It is in a wonderful location, just opposite the Pavillon Mall.
Located in central Kuala Lumpur and closed to all shops and restaurants, very convenient to get around and the staffs are very friendly and helpful.
Amazing services and location. The staff are very accommodating and friendly. The hotel is just opposite Pavilion and other shopping malls. Spacious room and bathroom with bathtub. I would totally recommend this hotel.
Great hotel
Great location, lots of variety at breakfast, very nice staff
Location is great. Breakfast is great. Room is a bit dated.
Pillow uncomfortable. Towel with brown stain
Very pleasant stay in the hotel.
good
Hotel is located at a fantastic area. It’s clean and the staff are friendly and helpful. Will stay here again!
Poor service, make up room never replenish tissue & toilet roll. Toilet flushing cistern spoilt on & off, water kept running waste water. Club room but no chance to use complimentary meeting room (only 2 rooms)
Worst experience ever
They will deduct your money even if you dont want to stay. Untidy bathrooms. The bellboy stopped us from taking pictures.
University Assessment
3 day stay to view the area's Universities and facilities.
Very. Closed to lots of shops
Great Access
Excellent location
Very good location. Hotel is very clean and quite new. Nice big bathroom as well. Only issue is the aircon in the room I stayed in wasn't strong despite the lowest setting making the room stuffy at night.
Enjoyed the Service and Great location
The bathroom was dirty they didn’t clean it well
from check in to check out , everything went smoothly. Always great to stay as Westin. Just need to clean the rooms windows (out side) guys.
good location
shopping
Very friendly, friendly, and accommodating staff. Good fitness centre. Centrally located, and close to stations.
We felt that the room could do with a really good clean….. the general cleanliness just wasn’t good enough. Used glasses for one day were there the next day. Hotel robe not put away after use. The pool had a stain around the waterline. Felt that the outside of the hotel could have been pressure cleaned and maintainence done during Covid. Staff in the foyer and reception ere amazing.
Staff were all friendly and enthusiastic to help! Great location but lobby was not overly crowded so it felt relaxed. One small thing: water draining at the shower of 1904 needs to improve as it collects water after shower. Otherwise room was well maintained!
Super friendly staff, great location
Westin stayed review
Stayed in Westin for 3 nights. Overall was ok but the cleanness wasn't done well, I mean the room, table did not wipe and shower gel did not refill, toilet paper and tissue did not replace. All these that I mentioned was left empty, it meant that the cleaner did not even check at all. We booked the stayed with Breakfast Buffet and we had an extra person on the first day, bill was past over to us while we still had the breakfast?? Cant you wait till we finished the breakfast? This was so rude. Lastly, when we checked in and checked out, I did ask the front desk of the parking fee, I was told that it was charge per entry but when we were our way out the last day, we were told to pay per day. Seriously, front desk did not know the condition, these were answered by 2 different front desk? Should Westin provide training before they can really serve customers?
Great staff and very comfortable rooms
Some dirts at the bedsheet
Everything about it was excellent.
Pillow Uncomfortable
Pillow were too soft. Housekeeping not up to mark. Need to call for shower floor towels, did not put in effort to check before leaving the room.
Pleasant stay
A pleasant stay for us. Everything was all good except for the the lift renovation. Staff was very friendly. Everyday there will be at least one staff asking how was our stay so far.
Good hotel in the heart of Bukit Bintang 👍
Its very old and needs refurbishment. Service at the club lounge egg counter was horrible on 7th Mar morning. Quality of food (indian vegetarian tiffin ) very poor.
Very good quality hotel with all amenities you need for your hotel room. Also buffet breakfast was great with a large variety of food and drinks.
Staff were friendly and helpful. When I told them it was our anniversary they arranged a cake to the room. Breakfast was great.
The location is very strategic. Food is good. Staff were friendly & helpful. Comfy bed which parallel to their claim, heavenly sleep.
Shopping
Birthday trip for my daughter.
Ina from Reservation Team was very kind to acknowledged that we are celebrating my daughter's belated 19th birthday. She put a remark on the system just so we get the amenity - a small cake as something to remember about Westin!
Trash bin in rm has normal trash n recycle portion. Huge tv. In rm drinking water in sealed glass bottle n not d normal plastic mineral water. The bidet is hard to squeez tho.
I like the location of the property, opposite Pavilion Mall and well placed in Bukit Bintang area. Nothing much to dislike.
Good that its so close to major shopping mall.
The Westin Kuala Lumpur | Hotel in Kuala Lumpur | Travala.com
Good location
Within walking distance to many places. Great and convenient for family