Exceptional
893 Guest reviews
181 Wellington St W, Toronto, Canada. See map
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With a stay at The Ritz-Carlton, Toronto, you'll be centrally located in Toronto, within a 10-minute walk of Rogers Centre and CN Tower. This family-friendly hotel is 0.7 mi (1.1 km) from Ripley's Aquarium of Canada and 0.8 mi (1.2 km) from Scotiabank Arena. Make yourself at home in one of the 263 individually decorated guestrooms, featuring refrigerators and iPod docking stations. Your pillowtop bed comes with down comforters and Frette Italian sheets. Wired and wireless internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Toronto? This hotel has 20000 square feet (1858 square meters) of space consisting of conference space and meeting rooms.
Parking height restrictions apply
Green Key Global
LGBTQ friendly
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Pet max weight (per pet) in kg is 14
Pet max weight (per pet) in lb is 30
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hindi
German
Russian
Belarusian
Portuguese
Bulgarian
Filipino
Croatian
French
Hungarian
Ukrainian
Chinese (Mandarin)
Urdu
Serbian
Korean
Malay
Greek
English
Italian
Spanish
Czech
Arabic
Vietnamese
Thai
Japanese
Farsi
Polish
Romanian
Hebrew
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Elevator
ATM/banking
Concierge services
Gift shops or newsstand
Shopping on site
Conference space
Breakfast available (surcharge)
Laundry facilities
Garden
Library
Health club
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Free newspapers in lobby
24-hour front desk
Business center
Porter/bellhop
Express check-out
Limo or town car service available
Full-service spa
Spa treatment room(s)
Meeting rooms
Steam room
Sauna
Wedding services
Express check-in
Wheelchair accessible path of travel
Assistive listening devices available
Braille or raised signage
Number of restaurants - 1
24-hour business center
Conference space size (feet) - 20000
Conference space size (meters) - 1858
Number of indoor pools - 1
Bicycle rentals on site
Valet parking (surcharge)
Computer station
Number of bars/lounges - 1
Number of coffee shops/cafes - 1
Terrace
Electric car charging station
Water dispenser
Couples/private dining
Art gallery on site
Private winery tours
Vegetable garden
Proposal/romance packages available
Banquet hall
Reception hall
Bicycle on site
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Assistive listening devices in meeting rooms
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Food and water bowls
Well-lit path to entrance
Stair-free path to entrance
Location and facility where beautiful
Everything and everyone was amazing!!
Always a treat to stay at this property- so clean- very friendly, efficient and accommodating staff. Wouldn’t hesitate to recommend or stay again. Great meals and drinks- evolving and always delicious!
It was more than expected
Love staying at the Ritz in Toronto! The Club level was an experience like no other!
Great service
The Ritz has a reputation for a reason
Exceded my expectations. The fact that all the staff address you by name and proactively suggest things you might enjoy is a great touch you tend to find only at real 5 star hotels. Perfectly clean and comfortable rooms can be found elsewhere but the little things the Ritz provides are intangible.
Great spa and workout facilities. Highly recommend the afternoon high tea.
Fabulous
We had a fantastic time! Everything was perfect the service, the atmosphere, and the overall experience. We truly enjoyed every moment and will definitely be back. Highly recommend!
Hotel staff were hospitable and helpful
Amazing
It was perfect. Staff are super friendly and helpful. Top tier services and amenities. The room and common areas were spotless!
Easy arrival, lovely rooms, personal amenities in room and washrooms at events hall a wonderfull personal touch.
Niko’s was very friendly and accommodating at the front desk!
New Years Eve Stay
My husband and I stayed in the 1 bedroom corner room, 2 washrooms. Nice design, detailing in the main washroom. It was a beautiful room, clean, comfortable. Service and staff were great. The hotel had a lot going on for NYE, and made an effort to make it special for the guests. We would stay here again.
We had a phenomenal time there we will definitely come back!!!!
All was good
Loved the bartender at the Lano!!!! He’s was the best part of our stay at the Ritz!!
Great experience
Exceptional property and delightful staff
Bit overpriced but overall very nice stay.
Good service
My husband and I plus our 4 teenager grandkids had another amazing stay at the Ritz. Customer service is outstanding in all fields - staff personnel are efficiency, friendly, and professional. They make everyone feel that they are the most important guests in the hotel. Beautiful and comfortable rooms. Just the best getaway experience.
Great place for a weekend trip.
Amazing stay!
Great view, service, and comfy bed!
Great experience for me and my family stayed over a weekend to attend events planned in Toronto, top level service and staff.
Absolutely fantastic!
Terrible service and pretentious.
This is my third time at the Ritz. I must say that we were disappointed with a few things and they really need addressing. 1. The soda bed in the room is terrible. It’s like a hammock and it needs changing asap. My granddaughters slept in it and they are under age 10 and had difficulty getting comfortable so I tried it. Secondly, an order of 8 chocolate chip cookies and 2 glasses of milk came to 88.00. This is unacceptable. Thirdly, the bacon at breakfast was inedible. It would seem that it had been previously set up in a buffet breakfast substantially earlier and used for our à la carts order. The proximity of your hotel is wonderful for our attendance to the Mirvish theatre but I’m considering changing hotels because of these very important amenities. Food, comfort and prices need to be improved.
Everyone was so nice and welcoming. I loved the service.
I love a Ritz-Carlton. Especially in the city.
All goid
It was ok.
Wonderful
Awesome
Fantastic
Very friendly and professional staff! Very clean and well kept. One of the better RC stays we’ve had! Thanks for keeping up your standards.
Nicest in Toronto
In for business and it was during Toronto Film Festival so city and hotel filled with celebrities. But we were treated great, love the Club Lounge at the Ritz.
The associates attending to the guests were 5 star. An absolute pleasure to be there as you are treating with the greatest of attentiveness and kindness.
Staff was very helpful and friendly. Hotel is clean in a convenient location and views were great. We didn’t like the food in the cafe downstairs but the Epoch restaurant was good.
Great hotel.
Great hotel. Top notch.
A very convenient location my wife and I walked just about everywhere this week. Great restaurant surrounding this beautiful hotel.
Perfection as always.
Celebrated my wife’s birthday for two nights. They go above and beyond. Thank you for making it special.
From arrival to departure EVERYTHING was top notch!!!
Some minor construction going on...Suite was nice. Requested to have them make up the sofa bed when we returned from.a show by 11pm. We got back to room at 11:45 and sofa bed was not made up...so they came right away and made it up. However to apologize they came back 30 minutes later with a giant fruit platter at 1am in the morning!!!! We just wanted to sleep🙄
Wonderful hotel, in a very convenient location.
A little more information at the beginning about the dining, bar options and other amenities would be helpful.
Incredible experience. Amazing staff (we love you Nikos!), spectacular amenities, perfect location, fabulous dining. We love the Ritz! Will always come back.
Excellent location and service. Exactly what you’d expect from the Ritz. Highly recommend. Great staff, very nice rooms.
This property was everything we expected of a Ritz Carlton. The staff was friendly and accommodating. The room was spacious with outside views our family of 3 adults absolutely loved. Definitely recommend this property
It’s the Ritz, what more is there to say other than it lives up to the reputation.
Excellent service. Friendly Room service Clean The lobby construction was a minus
The room was great but there was significant building work going on in the foyer that was very noisy. It spoilt the only breakfast we had in the hotel, and was unpleasant each time we had to walk through.
Good location with most major sites very close
Amazing
This is one of the best hotel stays I’ve ever had. Hands down. Everything was great. Ritz Carlton makes all the competition look like pretenders.
impeccable service, lovely facilities and a prime location.
Excellent staff
Excellent service and great location! Hotel is beautiful.
Amazing staff, amazing place.
Great service!
Service was disappointing
We had a lovely family stay at the Ritz Carlton. The hotel is luxurious and in a very convenient location for all the main tourist sites. The staff were helpful, courteous, friendly and efficient and the facilities excellent and kept in immaculate order. Thankyou for making our stay memorable. We hope to visit again in the future.
It was good but the Pool was closed and dinning in the hotel was very expensive.
Currently the lobby is under construction. I've stayed at the ritz plenty of times no issues. This time however there was a stain on one of the living room chairs. Housekeeping immediately came and switched the chair out and they comped my valet parking. All in all a good stay, even with the furniture issue the staff here is top class!
Excellent location. Excellent hotel. Excellent staff
Amazing, courteous and attentive staff (from receptionist to club lounge). Everyone is very friendly and wants to ensure your experience is the best. Thanks to Olga and Rose from the club lounge for always catering to our needs and the needs of our children. Highly recommend Ritz Carlton Toronto!!!
Blue Jays game
Absolutely wonderful hotel in convenient location to great restaurants, parks, breweries, Rogers Center... The staff is amazing and the friendliest I have ever experienced. They are so attentive and even remember your name. The rooms are beautiful and very comfortable. The bathrooms are elegant and brightly lit. Arrive before 3 or 4 because traffic is horrendous. Airport is also very easy for International travel.
Staff were amazing and restaurants were amazing too. I just wish I knew there were refurbishments going on, thats all.
N/a
We stayed for an night to see Wicked. Service was impressive and tended to our needs. Food in both restaurants was delicious. We have decided to do this girls weekend every year.
Great atmosphere and customer service!
Simply outstanding!
Family holiday
The room we stayed in was an amazing size loads of room for 4 adults. Great to have 2 bathrooms and very clean.Sofa bed could have had a better mattress as sleeping on it for a week was uncomfortable. View from window was great.Staff were very friendly and attentive to all your needs. Spa was amazing and so was my treatment staff friendly and helpful. Outdoor area was lovely and bar staff friendly and attentive, also remembering you and what you had talked about previously. Hotel were unable to cater for my daughters coeliac disease very limited menu for her.
It was ok but not 5 star
Extremely poor customer service.
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Excellent service and very accommodating to exceed my expectations.
Excellent
Best hotel I’ve ever stayed at
It’s not the first time we stayed here and every time we have the best experience ever. Staff is super professional.
Had a lovely visit in Toronto. The staff was friendly and helpful. Would stay here again!
Five stars service as per book
Service is always top notch at the Ritz.
I was very nervous to be traveling with my 4 month old but I am so glad I did and we chose to stay here. Everyone was wonderful and the service was incredible. We will definitely be back.
Service was excellent! Everything was perfect!
Their computers were down at check-in so I had to walk around for a couple hours. No acknowledgment of my Marriott rewards status and no offer or mention of upgrades. My room was adjoining which I hate. My room also looked beaten up and weathered. Otherwise, the staff were all great, the food was excellent, and use of the spa . locker room cam free with my stay. Good place but I'll try another hotel next time
Excellent customer service and attention to detail. Lobby staff goes the extra-mile to make you feel comfortable.
Ritz C was great
We had a wonderful stay at the Ritz C. Staff was great, room was renovated and quite spacious. Will definitely stay again.
Charlene at reception was nothing short of amazing. Her personality was genuine and so sincere. Very accommodating and pleasant to talk to. Charlene went above and beyond to makexour stay comfortable Charlene is very approachable to answer a y questions we had. Thank you
Extremely helpful staff
Great experience will visit again
Love it
An absolute delight
From the moment I checked in until the bellman stowed my luggage into the trunk of my airport transfer, I was treated with incredible kindness and consideration. Every aspect of my stay was truly comfortable and an absolute delight. Excellent view of the city, great walking distance to attractions and public transportation, and superb in-room dining options. If pressed, I'd beg for a different hair dryer--it was the typical in-room blower, replete with sticky handle and minimal settings. (My gym has higher quality dryers!) I'd absolutely recommend this property over the Four Seasons when staying in Toronto.
The entire staff at this hotel go far beyond expectations in an effort to make your stay enjoyable an memorable. No detail is too small for their attention. they are outstanding.
The Toilet Was My Favorite Part
Our reason for visiting Toronto was to see a show that was being held by popular relationship coaches and other guest speakers. (Nothing to do with the Ritz) The show was rescheduled without our knowledge. Considering we live in California, booked flights, a hotel and excursions, we decided to go all out & make the best of the trip regardless. I was torn between The Ritz Carlton & The Four Seasons. Having never stayed at either one, after looking at numerous reviews with different companies, we decided The Ritz Carlton was the best choice & I couldn’t have been happier. The entire staff was very friendly from arrival to departure for the most part. We were given tips & suggestions the entire trip from the hotel staff. The cleanliness in the lobby, suites & restaurants are unmatched. Now, there’s restaurant’s inside the hotel, one being immediately to your left from the entrance & the other a few feet & up the stairs. That particular person was not as warm & friendly as everyone else so we decided not to eat there. In addition, we did not have reservations although there were plenty tables available & her bubbly conversation with the guest that were in front of us compared to us was distasteful, so unfortunately, one band one sound. We had a corner suite which is equivalent to a single apartment minus a kitchen. The 24hr room service made up for that. Overall I will choose five star hotels each time I travel as I was very impressed. Highly recommend this hotel, area & staff.
Your staff was excellent and very helpful
Beautiful hotel with very convenient location. Room was typical for a Ritz-Carlton and staff was uniformly excellent. Will definitely stay here again next time in Toronto.
The Ritz-Carlton, Toronto | Hotel in Toronto | Travala.com
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