The Ritz-Carlton, Toronto
9.4

Exceptional

893 Guest reviews

9.4
Exceptional
893 Verified Reviews
Read all reviews
Cleanliness9.6/10
Service9.6/10
Comfort9.6/10
Condition9.6/10
location9.6/10
Neighborhood9.4/10
Quality10/10
Value9.0/10
Amenities9.6/10

181 Wellington St W, Toronto, Canada. See map

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
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Hotel Description

With a stay at The Ritz-Carlton, Toronto, you'll be centrally located in Toronto, within a 10-minute walk of Rogers Centre and CN Tower. This family-friendly hotel is 0.7 mi (1.1 km) from Ripley's Aquarium of Canada and 0.8 mi (1.2 km) from Scotiabank Arena. Make yourself at home in one of the 263 individually decorated guestrooms, featuring refrigerators and iPod docking stations. Your pillowtop bed comes with down comforters and Frette Italian sheets. Wired and wireless internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Toronto? This hotel has 20000 square feet (1858 square meters) of space consisting of conference space and meeting rooms.

Hotel policies

Parking height restrictions apply

Green Key Global

LGBTQ friendly

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets allowed

Pet max weight (per pet) in kg is 14

Pet max weight (per pet) in lb is 30

Only dogs and cats are allowed

Maximum number of pets per room 2

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 4:00 PM
Check-in by: 1:00 AM
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Contactless check-in is available
  • Contactless check-out is available

Important information

You need to know
  • Pool access available from 6:30 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a smoke detector
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Minimal age
18
Optional fees
  • Fee for full breakfast: approximately CAD 40 to 50 for adults, and CAD 25 to 50 for children
  • Valet parking fee: CAD 70 per day (in/out privileges)
  • Pet fee: CAD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

German

Russian

Belarusian

Portuguese

Bulgarian

Filipino

Croatian

French

Hungarian

Ukrainian

Chinese (Mandarin)

Urdu

Serbian

Korean

Malay

Greek

English

Italian

Spanish

Czech

Arabic

Vietnamese

Thai

Japanese

Farsi

Polish

Romanian

Hebrew

Amenities

Most Popular

Swimming Pool

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Transportation services

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Gift shops or newsstand

Shopping on site

Conference space

Breakfast available (surcharge)

Laundry facilities

Garden

Library

Health club

Safe-deposit box at front desk

Spa services on site

Multilingual staff

Free newspapers in lobby

24-hour front desk

Business center

Porter/bellhop

Express check-out

Limo or town car service available

Full-service spa

Spa treatment room(s)

Meeting rooms

Steam room

Sauna

Wedding services

Express check-in

Wheelchair accessible path of travel

Assistive listening devices available

Braille or raised signage

Number of restaurants - 1

24-hour business center

Conference space size (feet) - 20000

Conference space size (meters) - 1858

Number of indoor pools - 1

Bicycle rentals on site

Valet parking (surcharge)

Computer station

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Terrace

Electric car charging station

Water dispenser

Couples/private dining

Art gallery on site

Private winery tours

Vegetable garden

Proposal/romance packages available

Banquet hall

Reception hall

Bicycle on site

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Assistive listening devices in meeting rooms

Valet for wheelchair-equipped vehicle

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible spa

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Visual alarms in hallways

Food and water bowls

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

9.4
Exceptional893 Verified Reviews
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Cleanliness9.6/10
Service9.6/10
Comfort9.6/10
Condition9.6/10
location9.6/10
Neighborhood9.4/10
Quality10/10
Value9.0/10
Amenities9.6/10
10/10
Exceptional
Zhao, 10 Apr 2025
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good

10/10
Exceptional
Kerry, 08 Apr 2025
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Location and facility where beautiful

10/10
Exceptional
Navjot, 02 Apr 2025
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Everything and everyone was amazing!!

10/10
Exceptional
Grace, 16 Mar 2025
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Always a treat to stay at this property- so clean- very friendly, efficient and accommodating staff. Wouldn’t hesitate to recommend or stay again. Great meals and drinks- evolving and always delicious!

10/10
Exceptional
Richard, 14 Mar 2025
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It was more than expected

10/10
Exceptional
Bradford, 02 Mar 2025
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Love staying at the Ritz in Toronto! The Club level was an experience like no other!

10/10
Exceptional
tyer, 27 Feb 2025
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Great service

10/10
Exceptional
Kyle, 25 Feb 2025
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The Ritz has a reputation for a reason

Exceded my expectations. The fact that all the staff address you by name and proactively suggest things you might enjoy is a great touch you tend to find only at real 5 star hotels. Perfectly clean and comfortable rooms can be found elsewhere but the little things the Ritz provides are intangible.

10/10
Exceptional
Nicole, 22 Feb 2025
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Great spa and workout facilities. Highly recommend the afternoon high tea.

10/10
Exceptional
Timothy, 21 Feb 2025
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Fabulous

10/10
Exceptional
Ajlin, 21 Feb 2025
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We had a fantastic time! Everything was perfect the service, the atmosphere, and the overall experience. We truly enjoyed every moment and will definitely be back. Highly recommend!

10/10
Exceptional
muna omar ahmed, 16 Feb 2025
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Hotel staff were hospitable and helpful

10/10
Exceptional
Harjit, 07 Feb 2025
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Amazing

10/10
Exceptional
Engy, 03 Feb 2025
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It was perfect. Staff are super friendly and helpful. Top tier services and amenities. The room and common areas were spotless!

10/10
Exceptional
Rosemary, 02 Feb 2025
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Easy arrival, lovely rooms, personal amenities in room and washrooms at events hall a wonderfull personal touch.

10/10
Exceptional
Tyson, 19 Jan 2025
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Niko’s was very friendly and accommodating at the front desk!

10/10
Exceptional
Rosalie, 15 Jan 2025
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New Years Eve Stay

My husband and I stayed in the 1 bedroom corner room, 2 washrooms. Nice design, detailing in the main washroom. It was a beautiful room, clean, comfortable. Service and staff were great. The hotel had a lot going on for NYE, and made an effort to make it special for the guests. We would stay here again.

10/10
Exceptional
Roberto, 14 Jan 2025
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We had a phenomenal time there we will definitely come back!!!!

10/10
Exceptional
Peter, 13 Jan 2025
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All was good

10/10
Exceptional
Erica, 03 Jan 2025
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Loved the bartender at the Lano!!!! He’s was the best part of our stay at the Ritz!!

10/10
Exceptional
Francesca, 01 Jan 2025
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Great experience

10/10
Exceptional
Jakov, 30 Dec 2024
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Exceptional property and delightful staff

8/10
Excellent
Sigfrido, 28 Dec 2024
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Bit overpriced but overall very nice stay.

10/10
Exceptional
Sherali, 25 Dec 2024
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Good service

10/10
Exceptional
Lynda, 22 Dec 2024
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My husband and I plus our 4 teenager grandkids had another amazing stay at the Ritz. Customer service is outstanding in all fields - staff personnel are efficiency, friendly, and professional. They make everyone feel that they are the most important guests in the hotel. Beautiful and comfortable rooms. Just the best getaway experience.

10/10
Exceptional
kelly, 15 Dec 2024
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Great place for a weekend trip.

10/10
Exceptional
Mattea, 14 Dec 2024
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Amazing stay!

Great view, service, and comfy bed!

10/10
Exceptional
Yale, 08 Dec 2024
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Great experience for me and my family stayed over a weekend to attend events planned in Toronto, top level service and staff.

10/10
Exceptional
Verified traveler, 01 Dec 2024
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Absolutely fantastic!

2/10
Poor
Shauna, 22 Nov 2024
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Terrible service and pretentious.

8/10
Excellent
Charlene, 20 Nov 2024
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This is my third time at the Ritz. I must say that we were disappointed with a few things and they really need addressing. 1. The soda bed in the room is terrible. It’s like a hammock and it needs changing asap. My granddaughters slept in it and they are under age 10 and had difficulty getting comfortable so I tried it. Secondly, an order of 8 chocolate chip cookies and 2 glasses of milk came to 88.00. This is unacceptable. Thirdly, the bacon at breakfast was inedible. It would seem that it had been previously set up in a buffet breakfast substantially earlier and used for our à la carts order. The proximity of your hotel is wonderful for our attendance to the Mirvish theatre but I’m considering changing hotels because of these very important amenities. Food, comfort and prices need to be improved.

10/10
Exceptional
Gina, 18 Nov 2024
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Everyone was so nice and welcoming. I loved the service.

10/10
Exceptional
David, 15 Nov 2024
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I love a Ritz-Carlton. Especially in the city.

10/10
Exceptional
Nathan, 14 Nov 2024
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All goid

4/10
Poor
Terry, 13 Nov 2024
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It was ok.

10/10
Exceptional
Verified traveler, 10 Nov 2024
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Wonderful

10/10
Exceptional
Jason, 10 Nov 2024
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Awesome

10/10
Exceptional
Tina Louise, 31 Oct 2024
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Fantastic

10/10
Exceptional
Carroll, 31 Oct 2024
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Very friendly and professional staff! Very clean and well kept. One of the better RC stays we’ve had! Thanks for keeping up your standards.

10/10
Exceptional
Dan, 27 Oct 2024
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Nicest in Toronto

In for business and it was during Toronto Film Festival so city and hotel filled with celebrities. But we were treated great, love the Club Lounge at the Ritz.

10/10
Exceptional
Edward Leonard, 26 Oct 2024
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The associates attending to the guests were 5 star. An absolute pleasure to be there as you are treating with the greatest of attentiveness and kindness.

10/10
Exceptional
Sofia, 20 Oct 2024
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Staff was very helpful and friendly. Hotel is clean in a convenient location and views were great. We didn’t like the food in the cafe downstairs but the Epoch restaurant was good.

10/10
Exceptional
Brett, 18 Oct 2024
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Great hotel.

Great hotel. Top notch.

10/10
Exceptional
Antarrio, 13 Oct 2024
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A very convenient location my wife and I walked just about everywhere this week. Great restaurant surrounding this beautiful hotel.

10/10
Exceptional
Jesse, 08 Oct 2024
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Perfection as always.

Celebrated my wife’s birthday for two nights. They go above and beyond. Thank you for making it special.

10/10
Exceptional
Kerri, 01 Oct 2024
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From arrival to departure EVERYTHING was top notch!!!

8/10
Excellent
Kurt, 28 Sep 2024
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Some minor construction going on...Suite was nice. Requested to have them make up the sofa bed when we returned from.a show by 11pm. We got back to room at 11:45 and sofa bed was not made up...so they came right away and made it up. However to apologize they came back 30 minutes later with a giant fruit platter at 1am in the morning!!!! We just wanted to sleep🙄

10/10
Exceptional
Jason, 27 Sep 2024
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Wonderful hotel, in a very convenient location.

8/10
Excellent
SELENA, 21 Sep 2024
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A little more information at the beginning about the dining, bar options and other amenities would be helpful.

10/10
Exceptional
Nicole, 16 Sep 2024
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Incredible experience. Amazing staff (we love you Nikos!), spectacular amenities, perfect location, fabulous dining. We love the Ritz! Will always come back.

10/10
Exceptional
Mychal Jason, 02 Sep 2024
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Excellent location and service. Exactly what you’d expect from the Ritz. Highly recommend. Great staff, very nice rooms.

10/10
Exceptional
Norma, 02 Sep 2024
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This property was everything we expected of a Ritz Carlton. The staff was friendly and accommodating. The room was spacious with outside views our family of 3 adults absolutely loved. Definitely recommend this property

8/10
Excellent
Alasdair, 31 Aug 2024
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It’s the Ritz, what more is there to say other than it lives up to the reputation.

10/10
Exceptional
Mona, 28 Aug 2024
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Excellent service. Friendly Room service Clean The lobby construction was a minus

6/10
Fair
Jonathan, 28 Aug 2024
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The room was great but there was significant building work going on in the foyer that was very noisy. It spoilt the only breakfast we had in the hotel, and was unpleasant each time we had to walk through.

10/10
Exceptional
FRANKLIN, 25 Aug 2024
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Good location with most major sites very close

10/10
Exceptional
Mohammad, 22 Aug 2024
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Amazing

10/10
Exceptional
Mohammad, 22 Aug 2024
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This is one of the best hotel stays I’ve ever had. Hands down. Everything was great. Ritz Carlton makes all the competition look like pretenders.

10/10
Exceptional
Kirsten, 15 Aug 2024
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impeccable service, lovely facilities and a prime location.

10/10
Exceptional
Liane, 31 Jul 2024
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Excellent staff

10/10
Exceptional
John, 27 Jul 2024
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Excellent service and great location! Hotel is beautiful.

10/10
Exceptional
Kevin, 23 Jul 2024
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Amazing staff, amazing place.

10/10
Exceptional
Stephanie, 20 Jul 2024
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Great service!

6/10
Fair
Natasha, 18 Jul 2024
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Service was disappointing

10/10
Exceptional
Jill, 16 Jul 2024
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We had a lovely family stay at the Ritz Carlton. The hotel is luxurious and in a very convenient location for all the main tourist sites. The staff were helpful, courteous, friendly and efficient and the facilities excellent and kept in immaculate order. Thankyou for making our stay memorable. We hope to visit again in the future.

8/10
Excellent
TYLER, 13 Jul 2024
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It was good but the Pool was closed and dinning in the hotel was very expensive.

10/10
Exceptional
Wynton, 13 Jul 2024
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Currently the lobby is under construction. I've stayed at the ritz plenty of times no issues. This time however there was a stain on one of the living room chairs. Housekeeping immediately came and switched the chair out and they comped my valet parking. All in all a good stay, even with the furniture issue the staff here is top class!

10/10
Exceptional
Mary, 07 Jul 2024
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Excellent location. Excellent hotel. Excellent staff

10/10
Exceptional
Kristina, 04 Jul 2024
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Amazing, courteous and attentive staff (from receptionist to club lounge). Everyone is very friendly and wants to ensure your experience is the best. Thanks to Olga and Rose from the club lounge for always catering to our needs and the needs of our children. Highly recommend Ritz Carlton Toronto!!!

10/10
Exceptional
Alice, 01 Jul 2024
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Blue Jays game

Absolutely wonderful hotel in convenient location to great restaurants, parks, breweries, Rogers Center... The staff is amazing and the friendliest I have ever experienced. They are so attentive and even remember your name. The rooms are beautiful and very comfortable. The bathrooms are elegant and brightly lit. Arrive before 3 or 4 because traffic is horrendous. Airport is also very easy for International travel.

10/10
Exceptional
Gauri, 27 Jun 2024
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Staff were amazing and restaurants were amazing too. I just wish I knew there were refurbishments going on, thats all.

10/10
Exceptional
Mary, 24 Jun 2024
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N/a

10/10
Exceptional
Lynda, 23 Jun 2024
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We stayed for an night to see Wicked. Service was impressive and tended to our needs. Food in both restaurants was delicious. We have decided to do this girls weekend every year.

10/10
Exceptional
Michael, 22 Jun 2024
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Great atmosphere and customer service!

10/10
Exceptional
John, 22 Jun 2024
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Simply outstanding!

10/10
Exceptional
Verified traveler, 14 Jun 2024
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Family holiday

The room we stayed in was an amazing size loads of room for 4 adults. Great to have 2 bathrooms and very clean.Sofa bed could have had a better mattress as sleeping on it for a week was uncomfortable. View from window was great.Staff were very friendly and attentive to all your needs. Spa was amazing and so was my treatment staff friendly and helpful. Outdoor area was lovely and bar staff friendly and attentive, also remembering you and what you had talked about previously. Hotel were unable to cater for my daughters coeliac disease very limited menu for her.

6/10
Fair
Vesna, 13 Jun 2024
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It was ok but not 5 star

2/10
Poor
Renee, 11 Jun 2024
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Extremely poor customer service.

10/10
Exceptional
Alejandra, 09 Jun 2024
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.

10/10
Exceptional
Allan, 09 Jun 2024
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Excellent service and very accommodating to exceed my expectations.

10/10
Exceptional
Leshawn, 28 May 2024
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Excellent

10/10
Exceptional
Tyson, 22 May 2024
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Best hotel I’ve ever stayed at

10/10
Exceptional
andrea, 16 May 2024
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It’s not the first time we stayed here and every time we have the best experience ever. Staff is super professional.

10/10
Exceptional
Debra, 15 May 2024
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Had a lovely visit in Toronto. The staff was friendly and helpful. Would stay here again!

10/10
Exceptional
Ayman, 12 May 2024
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Five stars service as per book

10/10
Exceptional
William, 08 May 2024
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Service is always top notch at the Ritz.

10/10
Exceptional
Audrey, 05 May 2024
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I was very nervous to be traveling with my 4 month old but I am so glad I did and we chose to stay here. Everyone was wonderful and the service was incredible. We will definitely be back.

10/10
Exceptional
Beverly, 04 May 2024
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Service was excellent! Everything was perfect!

8/10
Excellent
Michael Patrick, 01 May 2024
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Their computers were down at check-in so I had to walk around for a couple hours. No acknowledgment of my Marriott rewards status and no offer or mention of upgrades. My room was adjoining which I hate. My room also looked beaten up and weathered. Otherwise, the staff were all great, the food was excellent, and use of the spa . locker room cam free with my stay. Good place but I'll try another hotel next time

10/10
Exceptional
Abhijeet, 10 Apr 2024
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Excellent customer service and attention to detail. Lobby staff goes the extra-mile to make you feel comfortable.

10/10
Exceptional
Trish, 09 Apr 2024
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Ritz C was great

We had a wonderful stay at the Ritz C. Staff was great, room was renovated and quite spacious. Will definitely stay again.

10/10
Exceptional
Dr Yunus, 07 Apr 2024
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Charlene at reception was nothing short of amazing. Her personality was genuine and so sincere. Very accommodating and pleasant to talk to. Charlene went above and beyond to makexour stay comfortable Charlene is very approachable to answer a y questions we had. Thank you

10/10
Exceptional
Thanh, 05 Apr 2024
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Extremely helpful staff

10/10
Exceptional
Nick, 24 Mar 2024
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Great experience will visit again

10/10
Exceptional
Ramneet Singh, 24 Feb 2024
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Love it

10/10
Exceptional
Jennifer, 30 Jan 2024
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An absolute delight

From the moment I checked in until the bellman stowed my luggage into the trunk of my airport transfer, I was treated with incredible kindness and consideration. Every aspect of my stay was truly comfortable and an absolute delight. Excellent view of the city, great walking distance to attractions and public transportation, and superb in-room dining options. If pressed, I'd beg for a different hair dryer--it was the typical in-room blower, replete with sticky handle and minimal settings. (My gym has higher quality dryers!) I'd absolutely recommend this property over the Four Seasons when staying in Toronto.

10/10
Exceptional
Lynda, 06 Jan 2024
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The entire staff at this hotel go far beyond expectations in an effort to make your stay enjoyable an memorable. No detail is too small for their attention. they are outstanding.

10/10
Exceptional
Kieonna, 21 Dec 2023
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The Toilet Was My Favorite Part

Our reason for visiting Toronto was to see a show that was being held by popular relationship coaches and other guest speakers. (Nothing to do with the Ritz) The show was rescheduled without our knowledge. Considering we live in California, booked flights, a hotel and excursions, we decided to go all out & make the best of the trip regardless. I was torn between The Ritz Carlton & The Four Seasons. Having never stayed at either one, after looking at numerous reviews with different companies, we decided The Ritz Carlton was the best choice & I couldn’t have been happier. The entire staff was very friendly from arrival to departure for the most part. We were given tips & suggestions the entire trip from the hotel staff. The cleanliness in the lobby, suites & restaurants are unmatched. Now, there’s restaurant’s inside the hotel, one being immediately to your left from the entrance & the other a few feet & up the stairs. That particular person was not as warm & friendly as everyone else so we decided not to eat there. In addition, we did not have reservations although there were plenty tables available & her bubbly conversation with the guest that were in front of us compared to us was distasteful, so unfortunately, one band one sound. We had a corner suite which is equivalent to a single apartment minus a kitchen. The 24hr room service made up for that. Overall I will choose five star hotels each time I travel as I was very impressed. Highly recommend this hotel, area & staff.

10/10
Exceptional
Dione, 13 Oct 2023
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Your staff was excellent and very helpful

10/10
Exceptional
Craig, 02 Oct 2023
expedia-logo-v2.pngTraveller

Beautiful hotel with very convenient location. Room was typical for a Ritz-Carlton and staff was uniformly excellent. Will definitely stay here again next time in Toronto.

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