The Ritz-Carlton, Naples

9.0

Wonderful

404 Guest reviews

9.0

Wonderful

404 Verified Reviews

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Cleanliness9.4/10

Service9.4/10

Comfort9.2/10

Condition9.0/10

location9.4/10

Neighborhood9.2/10

Quality10/10

Value8.4/10

Amenities8.8/10

Mis maletas las entregué en el concierge y cdo fui a recogerlas me hicieron esperar casi una hora o más. Todo lo demás muy bien

This is an amazing property you also ahve access to the tiberon via a shuttlw if you dont have a car where there is a water park. My only issue is I can't get marriott reqarda for my stay since i booked through EXPEDIA (which was the same price as the bonvoy website)

Quick trip but hotel

The property was really nice! The only thing is the beach chairs are like on a 3 star hotel.

It was very nice and quiet

Just a wonderful experience overall, the adage of “you get what you pay for” definitely holds true here, they go above and beyond.

No

Never went. Will never use Expedia ever again !

I had a wonderful stay at the Ritz-Carlton in Naples. The luxurious atmosphere, stunning ocean views, and exceptional service made it truly memorable. The staff was incredibly attentive, and the amenities were top-notch.

Always clean, elegant and convenient. The beach doesn’t disappoint with chairs, table, towels and cold drinks! Love it

Don’t you dare touch the minibar!

The room was 1500/night. The room was outfitted with a system that if you moved anything in the minibar for more than 30 seconds it charged you. So they trusted I would pay 1500 but were worried I would steal a snickers? Also they only offered valet and charged extra for the service. They also charged you for WiFi. The rooms were dated.

Amazing

The service staff was amazing and the property is well kept. The only issue we had was with the shower pressure and the hot water temperature going in and out.

The staff was wonderful. The Spa was great! Restaurants in the hotel were all really good!! The beach and pools were really clean and well kept.

Beautiful hotel and excellent staff!!

Amazing property which got even better after renovation. Can not wait to come back

Fabulous family trip

Can only think of wonderful things to say about our stay. The room was spacious and clean, the staff was all so friendly and welcoming and the hotel had wonderful amenities for the kids. The game room was the perfect way to cool off after a day at the beach. We really enjoyed our time and will definitely be going back!

Excellent stay! Highly recommend.

I like everything

Walls were thin, you could hear the noise above you and outside the doors. We were kept up late at night by noise above us multiple nights. As long as you don’t have noisy neighbors there’s really nothing to complain about. The prices on the simplest of thinks was quite offensive. $26 croissant from the cafe lol

Beautiful, pool and service is excellent . The beach is at walking distance.

staff over burdened - sometimes non rrspinsive

Beautiful property expected nothing less

All was very nice

Excellent service above and beyond

Cannot say enough about the whole team at The Ritz Naples. From the front desk, (Matt went over and above for us on multiple occasions, as well as Camila who is the front desk manager and greeted us before we ever came to the property( to the spa, the gym staff and the concierge. (Nancy was great) We also had the pleasure of meeting the Exec Chef who went out of his way to show us how to find the beachfront restaurant, and made sure we were comfortable and taken care of! He was so kind and friendly as well. It was obvious this team is well trained, but more importantly they take pride in their level of service. This team deserves a 10 out of 10!

This is a lovely place with outstanding service. I would return any time to this property.

Staff so polite, friendly, and attentive. Very clean and new. Food delicious - lots of dining options. Great beach - nice amenities for pool and beach goers.

Excellent property

Very upscale and comfortable property.

Pool and beach and restaurants were amazing

The Rooms Are espectacular, beautiful hotel

Staff was extremely attentive

Friendly staff and a nice facility, unfortunately due to lack of well-coordinated management and the facility is not completely ready for the price they charge per room (the price per room is exaggerated), The air conditioning have issues, the lights in the bathroom have motion detector cells and turn off the lights too quickly(let you in the dark in the middle of a shower) also the room that we get in the 14 floor was with no minibar , wine , candies etc. upon arrival( after several hours of complaint the minibar arrive). We never ask for compensation but never were offered. Definitely not a five-star hotel.

The problems start at checkin ( i got a different room than the one i paid for ) it didn't have a full view of the sea , the check in was slow ( the person didn't know he was doing it ) the restaurants are closed s the beach club too ( information that wasn't clear when I made the reservation)

Property is under extensive renovations. Restaurants were limited, with no dinner available on Mon-Wed except for room service.

to enter into a luxury hotel where you are spending over $800 night to use amenities and have access to everything they offer was so disappointing. understand they are were doing renovations around the pool, the inconvenience of listing on our floor the noise was awful of renovations no lobby access for the amount they charge not to have a luxury feeling was awful

Deberían avisar que están en construcción, pésimo

Under construction so I understand it’s not up to the Ritz standards. Overall great but not excellent per other Ritz properties.

Beautiful

Excellent location on Vanderbilt Beach. There is ongoing construction activity on the property which precludes use of swimming pool. Also construction noise adjacent to breakfast dining area was distracting as well as the dust created by the concrete saw.

Excellent

The oasis feel. All employees we encountered were exceptional. Didn't mind the renovations at all. Still a quality place to stay. I will return for sure.

Everything is was good But the rooms should be renovated

Like everything

Great

The grounds are very pretty and well kept. However, the rooms are very ordinary for the extremely high price you pay to stay there. Single sink, shower curtain on a tub/shower, very thin toilet paper. Our air conditioning vent had two dryer sheets hanging from it.

Beautiful property. The beach and service were wonderful! Upgraded our room and greeted with champagne. Staff was friendly and accommodating. The Grill had a pianist and the food was delicious. Room was very clean and spacious. The view the best. We will be back.

We had an absolutely fabulous time staying here for a long weekend. The staff is so kind and helpful and the meals we had at the restaurants on property were phenomenal. I’d come back for sure.

The location is fantastic and the beach was warm and friendly. The staff was accommodating and friendly. Room service had limited menu's and service hours. This was unexpected. Prices were very high given limited services. Some restaurants were closed or had limited hours. Construction was going on, but it was posted in advance. Shuttles to sister property were very limited and we had to take a taxi. We expected fantastic service, fantastic amenities, a never say no attitude, But that is not we we got. It was okay to good, but not great. A bit disappointing. Paid over $3000 for two nights.

Excellent service, and all the on site restaurant options were amazing.

Amazing beach!! Great service!! We had a blast !!

The property is nice and clean, the staff are very professional and friendly.

Service was exceptional, hotel property is beautiful.

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Excellent!

No additional comments. Great property and location. Great beach

Don't Enforce COVID Precautions At All

Despite having a strict mask-wearing policy many guests wandered in public areas without a mask and hotel staff said nothing to them. I will never stay in this hotel again as they clearly don't take the health of their guests seriously at all.

A lot of people excited to take pictures of themselves being a

Nice beachfront - that's about it. 5 star hotels are not what it used to be. Not worth it. Same prices but limited to no service. Breakfast buffet - very sad looking. Brings new meaning to the phrase less is more - less service and less amenities but pay same price or more!

Perfect location. Immaculate property and grounds. I can't wait to go back.

beautiful hotel and setting, excellent service!

Girls weekend with my Daughter and good friend for my birthday. Had a wonderful time, love the Hotel and setting. The beach was beautiful. The Staff is attentive, friendly and helpful.

My wife and I had a wonderful stay at the resort. We were greeted immediately by the valet and someone walked us to the reception. All employees and guests were wearing masks in the property at all times. The property is beautiful and up to date. Our room was on the 12th floor with a beautiful ocean view. We also splurged and signed up for the concierge club, where we ate breakfast, lunch, snacks and had delicious drinks throughout the day. Restaurants had great food, especially The Grill. The gym was better than some local gyms with top of the line equipment and was very spacious. We also got beach chairs, towels, and umbrellas with no problem every day. Will definitely return in the future.

Beautiful beach- valet parking super slow and brought the wrong car twice

Enjoyed our stay overall, great location and amenities with the beach, spa and pools. The hotel needs a little updating as it was tired in places and doesn’t have that 5-star quality that you expect. Disappointed with food options and availability, for 8 nights we only had 2 menu options and we’re limited to veggie burger and salad for meat free options.

It was amazing!.. The staff were exceptional. From the bell hops, to the front desk, to the entire staff onsite, the service was excellent. the resort was beautiful, and during the pandemic they made sure to keep everyone safe and comfortable. The beach was unreal We will absolutely be coming back!

Employees were very helpful, Food was good, with different options.

The Ritz is very pleasant and the staff go out of their way to make you feel at home. The hotel and amenities were clean. It was a relaxing stay.

Amazing! From the bell hops, to the front desk, to the entire staff onsite, the service was excellent. The grounds of the resort were also beautiful, and during the pandemic they made sure to keep everyone safe and comfortable. My only complaint is that I wish we could have stayed longer!! We will absolutely be coming back!

Beautiful property. Their sanitation and cleaning initiatives were amplified due to the pandemic and the hotel was really clean. They were slightly understaffed so the service didn’t feel like Ritz grade service, but overall it was a great getaway for me and my husband.

Amazing trip! Beautiful views. Top notch service.

Wonderful hotel, it was our 25th wedding Anniversary, the hotel treated us like Royalty

Great Hotel

Great Hotel and staff. Would highly recommend. Wish the shops had been open! Wonderful beach set up and pool area!

Excellent service, excellent food! Will definitely be back.

Para mi la excelencia de este hotel esta en el trato tan especial que uno recibe de todo el personal y la limpieza. Fuera de eso hay muy pocas amenidades que por lo que pregunte se reservan para los fines de semana. Los pocos restaurantes abuertos tienen un menu muy limitado. El Spa is OK pero dado el Covid 19 tambien todo es limitado y lo unico que te ofrecen es agua. En fin mis expectativas quizas eran muy altas y me resulto bastante desepcionante

Horrible place nightmare worst birthday ever because of this please and also because of Expedia didn’t do their job!

ad week at Ritz Carlton Beach Naples

We go to the Ritz Naples so often,we consider it our home away from home.Not this time.We extensively researched what we could expect in this Covid time-from safety to amenities.It was not as we were assured.The room had one towel each,no night-time turndown,though it was requested-just about every standard item had to be called for,even the little soap bars. We didn't see any extra cleaning/sanitizing products on the housekeepers cart.The hotel was clearly under-staffed,which stressed out everyone. At the beach,there were no cushions for the chaises,which is a necessity for me with a bad back and neck. Terazza's buffet was skimpy,not the one we're used to.The other restaurants closed early. There was no place to sit at the pool, which was because all the golf resort guests were sent to the beach resort.We were not told that was because the pools at the golf resort were closed,until our last day. The 2 lobby shops were closed most of the day,so my husband couldn't get coffee,and we had to spend approx. $20.00 for just coffee room service.Those closed shops were most inconvenient-we wanted cookies-nope.We wanted ice cream-nope.We needed sundries-nope. Unfortunately,the room rate did not reflect the lack of amenities-and we were charged a daily resort fee !! This is our first negative review of our favorite Ritz.Most disappointing !! Not sure what we'll do going forward. Respectfully, Barbara Shuman/Todd Plunkett

Over all good Service, Very nice property, Very clean and nice rooms. Covid has put limits on certain things being open and hours of operation for restaurants and bar. But where are they not having limits.

Naples, FL Ritz Carleton on the beach

Great team work and the entire staff worked with alacrity and celerity! That made the stay special.

Beautiful hotel, and the best thing is the customer service

mmy experience is amazing, great service in all areas.

Everything was excellent. Service, people, food. They only thing bad was the steak house restaurant, and H2O were closed, so we had to go out of the hotel for a nice steak dinner. Other than that. We loved it.

The hotel was very clean and updated. The second you arrive to the gate you’re welcomed with a friendly smile. Everyone is really friendly/ helpful and make you feel great!! Amenities like crazy and the beach & sunset are super. Will definitely be coming back!!!

Super nice hotel, room and all the areas were clean, something I'm very picky about. Friendly and welcoming staff. Highly recommend it!

Great service overall. I would return in the future.

What are the best experiences of our lifetime! The staff was amazing, unbeatable. Such a beautiful property

beautiful hotel but big let down

Our room was not what we expected for the price we paid. Small room with very uncomfortable king size bed. Small pieces of trash in the hall way the whole 9 days we were there. They had free parking and free use of the beach chairs but we were charged an additional resort fee of $35 per day and my car was covered with tree droppings and had little black ants all inside the driver's side door. Some of the employees were very nice but the front desk staff was unhelpful when I complained about the bed and when I asked about upgrading to a better room I was told there were none available. Naples is a beautiful town and the beach is wonderful but this hotel needs to live up to the Ritz name. I've stayed in 5 star hotels before and this place was not worthy of that rating.

Amazing

Amazing hotel - very clean and beach service is a plus! Lobe everything. We felt very safe considering we are in times of Covid

The Ritz-Carlton in Naples is a great example of classic luxury. The location, rooms and staff were all professional and made our stay here one to remember, we will be back.

Michelle at front desk was amazing ! I highly recommend staying here if you are looking for a relaxing getaway.

Wonderful. Very quiet. Clean. Food is good. Nice personal

ovid 19

They need to have the maids and wait staff wear masks and GLOVES. maids had none, wait staff only masks. Guests should also not be allowed to roam around inside without masks.

The beach was to die for...but the hotel was short of staff.

My family enjoyed a getaway at the Rotz. The beach is beautiful and the hotel is lovely.

The Ritz Carlton was excellent the staff was amazing and very polite also very genuine as soon as you drive to valet the experience starts there from beginning to end outstanding customer service

The layout is unique. The beach is private and almost all rooms have a view of the water.

The property grounds are beautiful and the staff are fantastic. No better lodging experience can be had anywhere! The beach and beach staff are wonderful along with the pool staff. Our favorite server was Lanc at Terrazza. Lanc made our stay absolutely fabulous! It’s The Ritz, exactly the experience that you would expect!

Staff was spectacular!!!!!!!!!! Hotel was clean and attention to detail on appearance was exceptional.

Not worth the money!

Hotel is very nice but service and rooms was not the quality we expected from a Ritz Carlton. For the price it was not worth the stay.

Disappointing

Property and service are not up to Ritz standards. The rooms are fairly small and not up to date. The pool and beach area was average quality (chairs, towels). Felt like they’re milking the location and it’s a Marriott in Ritz logo We visited this property 10 years ago and it felt much nicer and more luxurious

Was not able to use the business center as front desk (nor anyone else) knew the computer password. We purchased a package and it included tax and gratuity paid (according to website) yet our "arrival card" indicated other wise. Again the front desk person did not know and made no effort to seek clarity. This is unacceptable for a $1,500/night room and the quality of service one should expect at The Ritz.