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Hotel Description
With a stay at The Ritz-Carlton, Astana, you'll be centrally located in Astana, within a 10-minute walk of Parliament of Kazakhstan and Singing Fountain. This luxury hotel is 0.7 mi (1.2 km) from Kazakhstan Ministry of Foreign Affairs and 0.9 mi (1.4 km) from Bayterek Tower. Make yourself at home in one of the 157 guestrooms featuring iPod docking stations and minibars. Wired and wireless internet access is complimentary, and LED televisions with Netflix provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Astana? This hotel has 15070 square feet (1400 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Hotel policies
Property confirms they are implementing enhanced cleaning measures
Pets allowed
Pet max weight (per pet) in kg is 10
Pet max weight (per pet) in lb is 22
Service animals not allowed
Only dogs and cats are allowed
Maximum number of pets per room 1
Cleaning and safety practices
- Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
- Property is cleaned with disinfectant
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Property confirms they are implementing guest safety measures
Important information
You need to know
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Guests can access their rooms with a mobile device.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Minimal age
Optional fees
- Fee for full breakfast: approximately KZT 22000 for adults and KZT 11000 for children
- Airport shuttle fee: KZT 30000 per vehicle (one-way)
- Airport shuttle fee per child: KZT 0
- Pet fee: KZT 35000 per accommodation, per stay
- Rollaway bed fee: KZT 20000.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Russian
English
Amenities
Most Popular
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Other
Elevator
ATM/banking
Concierge services
Airport transportation (surcharge)
Conference space
Breakfast available (surcharge)
Laundry facilities
Health club
Safe-deposit box at front desk
Spa services on site
Free newspapers in lobby
24-hour front desk
Business center
Porter/bellhop
Full-service spa
Spa treatment room(s)
Meeting rooms
Steam room
Sauna
Wedding services
Free wired internet
Wheelchair accessible path of travel
Wheelchair accessible parking
Number of restaurants - 2
Conference space size (feet) - 15070
Conference space size (meters) - 1400
Number of indoor pools - 1
Conference center
Free self parking
Number of bars/lounges - 1
24-hour fitness facilities
Terrace
Electric car charging station
Proposal/romance packages available
Ballroom
Banquet hall
Assistive listening devices in meeting rooms
Valet for wheelchair-equipped vehicle
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Food and water bowls
Hotel reviews
TravellerTravellerAll of the employees were extremely helpful. They called me by name and were very friendly. I had reserved a city view room but got a room with a view of the outside maintenance shack. My bathroom had a shade with spaces on each side where I could see out to the shed and several times saw the employee going in and out of the shed. I never felt comfortable in the bathroom or shower. Not acceptable for the Ritz Carlton.
TravellerEverything was outstanding
TravellerThe Staff in the Astana Ritz-Carlton were EXTREMELY helpful. Conscierge Arman booked a trip to a smaller city. Kamilla, from that small city, wrote descriptions of sites and made helpful recommendations. Damili from that small city, supported with advice. Azimat at the front desk was helpful and courteous.
TravellerWhen my wife and my son arrived at the property early in the morning they were told to sit at the lobby because their rooms were not ready. The problem was that the rooms were booked and paid for the whole day prior to their arrival. When I called up the property to resolve the matter all of the managers were too busy to talk to me. Avoid this hotel
TravellerThere is a night club on the third floor, which has a an open air bar and dance floor. Horrible loud music which you can hear in your room. No matter what floor you are on. Make sure to ask for the room which does not face this place
TravellerAll around a great hotel
TravellerA true 5 star property
TravellerAwesome stay
The experience was great and the hotel staff were very friendly. Our room was on the 16th floor with stunning view.
TravellerThe hotel is amazing! The service and stuff outstanding!
TravellerVery good hotel,only minus is condition of curtains.
TravellerProbably the best option in Astana, especially if you want to be sure the quality is where you expect it. Not cheap, but you get what you pay for. Club Lunge is not worth the upgrade. Breakfast very good even on Ritz standards. Staff is very friendly and good wot work with. On-site restaurants are decent, Selfie on 18th worth mentioning for the impressive wine-list and splendid views of the city. Definately will be back when in Astana.
TravellerNice hotel in Astana.
It is very good hotel from all sides. It is very clean. Personnel is very friendly. I have nothin negative to say.
TravellerIt was such a wonderful stay!
TravellerQuick Getaway
Ritz-Carlton in Nur-Sultan is exceptional. Great service and wonderful people. I had a great massage in the spa. I will gladly return to the Ritz for more relaxation
TravellerStunning and friendly
A stunning hotel with the friendliest staff. Despite the entire city being shut down, the staff did all they could to ensure I had a wonderful vacation. The food was delicious and the spa was the ultimate treat. I highly recommend staying at The Ritz if you have the chance.
TravellerPerfect stay
Everything is just excellent!
TravellerTHIS IS THE BEST HOTEL I STAYED FOR A LONG TIME, VERY FRIENDLY STAFF, FOOD AND SERVICE WAS EXCELLENT
TravellerGreat Hotel!
The hotel is in a great location and has great facilities that are very well maintained. Spa & gym are fantastic. All staff without exception were friendly. One evening I had a series of problems with dining that were not enjoyable but the next evening the team went out of their way to make up for it - especially Zhazira and her manager in the lobby restaurant. Food in the Selfie restaurant is absolutely superb. Overall a very enjoyable stay.
TravellerBest hotel ever
Beautiful and everyone was very nice to us.
CRYPTO-FRIENDLY BOOKINGS
Your money’s good here.
Best hotel ever, Asan was the best! He had a cake specially made for me after Team USA competed. Best hotel!!!